Hello i can't registrate my iPhone c, apple tells me the the serial number is already in use with another apple id ???

Hi,
i tried to registrate my new iphone 5c, but everytime i put in the serial number in my support profile it tells me that the iphone is already registrated with another apple id.....When i started the iPhone for the first time i used the same id that tried to registrate it with. What is the problem here ?
Thanks

Olli134 wrote:
Its a brand new iPhone 5c from an official retailer
That does not answer the question. I'm going to take a guess and say that whoever you bought it from is NOT actually an authorized reseller for the iPhone. If you'd like to give us the details on exactly where you bought it, maybe you can disprove that.
In any event, the "solution" to your problem is to return the phone for a refund. Then you can buy one from a legitimate source.

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