Hello put new card details on my apple account and the money it should of tool on my old one it has took on my new one and why is this

Hello
I have changed my card details and put a new one on but it took £6.99 out of my new card and I would like to know why and would like my money back.

Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact

Similar Messages

  • HT1918 How do I remove my credit card details from my Apple Account?

    How do I remove my credit card details from my Apple Account?  I do not like the fact that Apple does not provide a clear and simple option to 'Delete a payment card', I definitely do not think this is legal.
    I ask this question because I recently received a spam-like message from Apple asking me to log in and update my account.  I went in and did that, but I would like to remove credit card details from the account and it is horribly stubborn about holding onto my credit card details.

    Hi there
    Thankyou for the latter responses from ssschmidt and limnos - as it happens I figured this out by myself.  Yes, it appears that Apple will not let you delete an account UNTIL YOU HAVE VALIDATED THE CARD DETAILS.  That it, until you have given them all of your credit card details - even down to the 3 digit validation number.  Only once you have provided this information does the 'Payment type - NONE' appear.
    I figure however, that you can just put any 3 digits in, ie, it doesn't need to be your actual 3 pin code, for the system to let you pass to the NONE option.
    As I said before, I still think this ***** the big one.  Apple should not be insisting on getting customers' bank details in this way - especially since there are these PHISHING emails floating around which look extremely like official Apple communications.  It was the receipt of one such email that alerted me to this issue in the first place - thanks Limnos, I didn't respond :-)
    This is the first time I've used this 'user to user' set up for a query like this, and I totally think it's ridiculous. This information should be readily available from Apple - no wonder their profit levels are so astromical!
    Happy Mondays y'all!
    m

  • Does anyone know how to delete credit card details from an Apple account?

    Hi not sure if this is posted in the right place but i'll give it a go anyway.
    Would anyone know how to delete credit card details from an Apple account?
    Someone posted selecting 'none' in the payment section would work but i logged into my account online on a computer there aren't any options at all to do this.
    I tried hitting edit but there isn't a delete button.
    If anyone knows any help would be most appreciated!
    -F

    Answer should be here:
    https://discussions.apple.com/message/12832322#12832322

  • How do I remove my credit card details from my apple account?

    How do I remove my credit card details from my apple account?

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on your iPad then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account  - that should also give you a payments link on your account's page.
    Changing payment info : http://support.apple.com/kb/HT1918
    If you don't get the 'none' option on your account then do you owe iTunes anything or have any pre-orders/subscriptions due : http://support.apple.com/kb/TS5366 ?

  • HT3702 I am unable to add my bank/card details in my apple account, every time i am getting a message that it has been declined. kindly help me in authorise my bank card in my apple account i need to purchase few apps, pls help me

    Hi,
    I am unable to add my bank/card details in my apple account, every time i am getting a message that it has been declined. kindly help me in authorise my bank card in my apple account i need to purchase few apps, pls help me

    What sort of card are you trying to use ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
    If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

  • Hey anyone knows hot to change my credit card details in my apple account? couldn't find it...

    hey anyone knows hot to change my credit card details in my apple account? couldn't find it...

    Accepted forms of payment  >  http://support.apple.com/kb/HT5552
    Changing Payment Information  >  http://support.apple.com/kb/HT1918
    If necessary... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT3702 when I finish putting my card details in, I press next and then it says an error occurred!(above the different type of cards) some one pls help

    when I finish putting my card details in, I press next and then it says an error occurred!(above the different type of cards) some one pls help!

    when I finish putting my card details in, I press next and then it says an error occurred!(above the different type of cards) some one pls help!

  • If I take my bank card details off my itunes account and opened a new itunes account what would happen to the old account?

    If I take my bank card details off my itunes account and opened a new itunes account what would happen to the old account?

    you're more likely to get quick and accurate answers to an iTunes question in the iTunes forum, this is the GarageBand forum

  • If I take my bank card details off my itunes account and open a new itunes account what will happen to the old account?

    If I take my bank card details off my itunes account and open a new itunes account what will happen to the old account?

    you're more likely to get quick and accurate answers to an iTunes question in the iTunes forum, this is the GarageBand forum

  • HT5621 How do I remove my credit card details for my Apple account?

    I have $50 credit and when purchasing a book it ask for my credit card details. I don't want to pay again. How can I remove credit card details?

    Go to iTunes
    Hit the name of your account (on the top of Mac iTunes Store; scroll to bottom of featured page on iPhone, iPad, or iPod touch)
    Hit view account
    Enter your Apple ID password
    Hit payment information

  • I just put 10.00$ on to my apple account and it tells me to awnser security questions that I forgot is there any way you could fix this?

    I put ten dollars on my apple account and I can't use it because I forgot my sequitur questions please help

    *security

  • How can i access appstore on new ipad air without putting credit card details on my already existed apple id.

    Hi
    I made my apple id for my new 1st apple ipad air from my hp laptop. when i want to access appstore to download some free apps it is asking to review my details for credit card and i dont have that.
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    You can create an iTune and App Store account without credit card
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    2. Go to App Store and select a free app
    3. Tap INSTALL APP
    4. Create New Apple ID
    5. Confirm Your Country
    6. Agree with Terms and Conditions
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    10. Fill in Billing Address
    11. Submit application for new Apple ID
    12. Wait for verification email
    13. When email arrive, verify your account
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  • I have made an apple id but have to setup a put in card details how can i aviod this?

    i have made an apple id but have to setup a put in card details how can i aviod this?

    - If you do not have the option for no payment method, then you will have to redeem an iTunes gift card
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  • I want to know that if i want to download facebook on my iphone 4 or any other apps then it ask me put my card details for payment. why is that. if they are free then why do i need to give my card details?please help me anyone.

    I want to know that if i want to download facebook on my iphone 4 or any other apps then it ask me put my card details for payment. why is that. if they are free then why do i need to give my card details?please help me anyone.

    Just select no credit card as outlined here:
    http://support.apple.com/kb/ht2534

  • When I want to create apple account in billing and card details page I am stuck and get the message contact itune store support to complete this transaction. Need to know what to do as I can't creat apple id

    When I want to create apple account for my new iphone5 with different apple id than this  in billing and card details page I am stuck and get the message contact itune store support to complete this transaction. Need to know what to do as I can't creat apple id

    The first step would probably be to contact iTunes support as you're being told to do.

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