Help - Blackberry Error - An Error has occured and Blackberry World will be closed - Tried EVERYTHING!

Whenever I try to launch Blackberry World, I get the message "An error has occurred and Blackberry World will be closed. Try waiting a few minutes and reopening Blackberry World." I have read all of the post and unless I have missed something - nothing is working.
I have a Blackberry Z10 - STK100-1
Software - 10.2.1.2977
I have tried -
launching BBW with just using Wifi
launching BBW with just using Data
launching BBW with Wifi and Data
Hard resets (after changing the above settings)
Soft resets
Battery pulls
Tried to access BBW through "games" .. the three dots, ...
Opening BBW online and trying to access my blackberry through the online program.
AND I have just wiped my blackberry to start over, and it is still not working!!!!! The restore of my data was done using the "quick backup" so it shouldn't be due to a conflict with another program.
Can you please help - I am getting ready to tear my hair out!
Solved!
Go to Solution.

Jennie1997, For those using BlackBerry OS 10.2.1, BlackBerry Virtual Expert is built in and can be opened by opening the Help application followed by tapping Testing along the bottom toolbar.
See here: http://helpblog.blackberry.com/2014/01/introducing-blackberry-virtual-expert-for-blackberry-10-os-10...
So if you have it it may have been FourSquare, ???

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