Help! Can not sync iphone using B570 laptop

Hello all,
I recently purchased a B570, and can not get it to recognize my iphone. When the iphone is plugged in via the usb port, it shows up, but I can not actually transfer any files to it. I seem to have read that you can solve this problem by doing something to the BIOS, but I am not tech-savvy enough to try that. Any ideas?

hi rsatterley.
can you try to disable anti-virus first?

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