HELP!!! CONTACTS DISAPPEARED

HELP!!! After doing upgrade via itunes, all contacts have disappeared... i have tried to restore backup... doesnt bring back the address book... its my wifes Iphone and i did upgrade on my pc... would this make a diff? also the backup was via my outlook and email addy? could this be the prob? the synch info under INFO in itunes shows my email addy... i dont have mobileme.. i only have email addresses through my local ISP. HELP!!!

The fact that you did the upgrade on your PC is certainly related to the problem. If your wife had been syncing regularly on a different PC she should be able to restore from backup on the one she had been using and recover her contacts. Also, when you did the upgrade a new backup of her phone would have been created on your PC. You should be able to restore from that backup as long as you didn't sync after restoring.
Also, if she had been syncing regularly with an contact app on her computer (as the iPhone is intended to be used) all of the contacts would still be in that application and they would be restored on a sync.
So, if you haven't synced since the upgrade connect the phone to your computer, right click on it in iTunes, and choose "Restore from backup". If that doesn't recover contacts repeat the process on her computer.

Similar Messages

  • HELP: contacts disappeared from iphone 4/address book on computer

    my old iphone 4 had a problem so I got a new one.. the old one was backed up just about a week ago. I tried to sync my new phone today and everything synced except my contacts - not only that but my contacts have disappeared from my address book/itunes.
    How could everything else have backed up just fine but not my contacts... are they recoverable?

    Argh!  Why doesn't Apple warn you about known iOS-to-OS conflicts before you install a new one?  I too am now (unhappily) running iOS 6 on my iPhone 3GS, and still Snow Leopard on my MacBook Pro.  If I upgrade my MacBook OS to Lion or Mt Lion, I will have some software that won't run anymore, & will have to buy upgrades -- the reason I've held off. Guess I'll have to bite the bullet.
    The info about the iPhone Mail-etc sync setting is also useful.  I do have iCloud for the phone though not for the Mac. 
    Here's the problem now:
    In trying to solve my issue of new contact info not syncing in either direction, I went into iTunes on the Mac, the Info tab, and checked the sync box for Address Book, even though there was a warning my contacts might be duplicated because of iCloud backups.  This was a phone/Mac sync, not phone/iCloud.  (I alternate them so I'm covered.)  I have 4200+ contacts.  Guess what?  Most of 'em duplicated on the iPhone. The 2 questions now are: 
    - is there a more efficient way to remove the duplicates from the iPhone than doing select-edit-scroll down-delete for every one?
    - do I dare do any backing up to iCloud with these duplicates on the phone, or will I end up with quadruplicates?
    Thanks very much!  BTW, how do you enter a "This helped me" or "solved my problem" score?  I'm only seeing how to Like a reply.

  • HT4623 After updating to ios 6 on my iphone 4, my mail,contact disappeared,Can anyone help.thanx

    After updating to ios 6 on my iphone 4, my mail,contact disappeared,can anyone help

    My suggestion:
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    It will restore to all company ajustments, but it will not delete anything at all.
    After that, do not Sign In Facebook, I see many people got problems after Sign In Facebook.
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    Another question: Are you sync your contacts with Outlook or iCloud? I have suggested another one to do not sync with Outlook and, in iTunes:
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    2. open Information and unmark the "Sync Contacts With". roll down the page and, in "Advance" field, unmark everything.
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    Good Luck

  • HELP...anyone...please...contacts disappear.

    Dear all,
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    My bb is curve 8900. As this has cost me so much problem in my work and business, I wld appreciate any feedback or solutions from anyone of you guys. Many thanks.

    i have ever experienced same kind of problem...
    maybe because i did a mistake when i entered the email setup, so i re-setup my email address (and the network was down)...i shouldn't have to verify contacts from my email setup...
    then i downgraded the OS with 5.0.0.681 and it works as usual..
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    if you often backup your data, it will help to get your contacts again..

  • HELP!  Contacts disappeared when deleting mobile me account.

    On my iPhone 4S I just deleted my mobile me account from the email accounts because I don't use it for emails.  Then, all my most recent contacts disappeared.  I tried synching thinking they would come back from my computer and no luck.  I tried adding the account back and my phone says that my contacts, emails, etc from my mobile me account will be automatically moved to iCloud.  Help please.

    Unless you were also syncing your MobileMe online contacts with a supported address book app on your computer as designed and intended, syncing your iPhone with iTunes accomplishes nothing especially if you don't have the supported address book app on your computer selected under the Info tab for your iPhone sync preferences to sync contacts.
    If your MobileMe contacts were automatically moved to iCloud, create your iCloud account on your iPhone.

  • My contacts disappeared.  Even on iTune. Help!

    My contacts disappeared on my iPhone 4S.  Even on iTune.  How can I get them back?

    Hello PIBDiva,
    Welcome to the BlackBerry Support Community.
    Thank you for your question regarding Contact synchronization on your BlackBerry Q10 smartphone using BlackBerry Link.
    You mentioned that you do not use Outlook. I was curious as to which process you are using to synchronize your contacts? Where are the located on located on your PC/computer normally?
    -FB
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    Be sure to click Kudos! for those who have helped you.
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  • I turned on my icloud account but suddenly some of my contacts disappeared ... I tried to turn off and delete icloud account but still some of my numbers are unreachable ... Help pls

    I turned on my icloud account but suddenly some of my contacts disappeared ... I tried to turn off and delete icloud account but still some of my numbers are unreachable ... Help pls

    Hi Prince,
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    Not sure about the option at the bottom of the Photo App - I think it is a permanent item (like Places - I don't use Places for my photos, but it is there all the same.
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    But don't give up on PhotoStream either - it's not only great for backing up those last 1000 photos, it is also great for sharing between devices (say, if you have an iPad).
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  • HT1386 After I synced my iphone with itunes, all my contacts disappeared, and I cannot find them.  Need help!!

    After I synced my iphone with itunes, all my contacts disappeared, and I cannot find them.

    You don't.
    You synced your iPhone with iTunes for the first time after how long?
    And this didn't happen by syncing only. This means you transferred the backup for another iPhone or you restored the iPhone with iTunes. It is not possible for everything to be lost by syncing alone. All iTunes content on your iPhone can be lost but not any photos in the Camera Roll and the same for contacts unless you synced contacts with an empty address book application on your computer.

  • Why have my contacts disappeared and been replaced with some Facebook friend names?

    A few days ago, all of my contacts disappeared and were replaced by the names of SOME of my Facebook friends.  None of these have any telephone contact information, it's all email addresses associated with those Facebook friends. For instance, my husband's name, emails and phone numbers were all deleted from my contacts - help!

    Look under iTunes>Preferences>Devices...is there a backup listed for her phone? First thing done when you sync is an iPhone backup. If you have not synced since screwing her phone up, restoring from that backup(if it exists) should restore her content. Do not sync after you restore her phone, eject it. So, first disable auto-sync on that same device pane in iTunes before you proceed. If this doesn't work, is your sister bigger than you? If so, run 'cause her data is gone .

  • HT1766 I don't know my iphone backup password and my contacts disappeared

    My contacts disappear and I don't know my iphone backup password. How can I recover them?

    Actually, there are two ways to recover lost contatcs of iPhone, one is from the iTunes backup files, another one is recover them directly from the iPhone with the help of iPhone Contacts Recovery software, since you are wondering about the way without the using of iTunes backup, you can choose a kind of iPhone Contacts Recovery software to recover your contacts in a few steps and it is very easy and fast, you can have a try!

  • All my contacts disappear !!!!!!!!!!!!!!

    I conect my iphone to my windows pc, then it start to sync as always when it done i disconect my iphone and the i tryed to do a call but WTH!!! all my contacts disappear, then i went running to my pc and omg there is not any contacts on outlook express.
    what happend ?
    can i restore all my contacts ?
    help me pleaseeee
    pc   Windows XP Pro  

    I got up this morning to see if maybe it re-appeared during the night. . .
    Nope.
    I have a .mac account, and I was able to sync to my idisk and get an old version of my address book- but still, I've lost a bit (I've now set up the .mac sync to go automatically, once weekly, to keep it more up to date should this happen again).
    Yup- I'd definitely back up the old address book somewhere, and not just on the computer you're syncing to. That was so weird. The contacts were there when I started out to the airport last night, and sitting, waiting, watching "Monk" on the iPhone- I got a call. When I went to call my husband, all the contacts just vanished. Numbers were there, in 'favorites', but no names, info- same with 'recents'. And all my contact info- pics, emails, addresses- gone.
    When I went to sync later (and, I thought it synced together?), everything was gone. . . from the computer, and the iPhone.

  • Contacts Disappeared on GE 31591GE1 Phone

    Hi,
    We have been using GE 31591GE1 phone successfully for almost 10 months. Suddenly, couple of days ago, all contacts disappeared from the phone unit. Phone is still capable to make and receive calls, but list of contacts is empty and fails to synchronize with our Skype account. Phone have all latest updates, was not powered out or disconnected from internet or altered in any other way.
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    Seems to me like software/database glitch. Several similar complaints on this forum for last week - might be a general issue.
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    Hi, strizh1245, and welcome to the Community!
    Thank you for your letter; I will see to it that the vendor is notified.
    Best regards,
    Elaine
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  • Contacts disappeared--how to get them back from iCloud?

    All of my contacts disappeared from my iPhone 4S--doesn't seem to be in response to a particular thing I did, they were just gone one day.  I logged on to iCloud from my computer, and they are still listed there, but I couldn't see a way to get them back onto my phone.  Can someone help?

    iPhone Contacts: Sync iPhone Contacts via iCloud
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  • Why do my contacts disappear (using iphone 4s)?

    Why do my contacts keep disappearing!  I use ICloud to save my contacts but I have Verizon wireless backup.  Could these two interfere with each other and make random contacts disappear??
    The only thing in common on the contacts that I have noticed is that I have not used them recently.
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    This happens because when you sync them with iCloud they are moved from your phone to the iCloud server.  If you turn off iCloud you are disconnecting your device from the server so it can no longer access your contacts (or other iCloud data).
    If you no longer want to sync your contacts with iCloud, go to Settings>iCloud, turn Contacts off and choose Keep on My iPhone.  That will keep a copy of your contact on your phone.

  • I was upgrgading my iphone software today i plugged it into my computer and all my contacts disappeared?

    I was upgrading my iphone software today and had it plugged into my computer deleting music from my itunes and all my contacts disappeared please help i need to know how to get my contacts back?

    http://support.apple.com/kb/HT1766
    this will only work if you had a current backup.

  • HT1689 All my contacts disappeared from my iPhone.

    All my contacts disappeared from my iPhone.
    The phone strarted "blinking" all of a sudden, and when it returned to normal all contacts were missing.
    Has anyone else experienced this? Do you know if I can somehow restore the contacts? (No, I did not syncronize them with my PC or store them online..)
    Thanks!

    I would try a reboot and pray that it helped.  But if you didn't back the phone up to itunes or icloud or if you don't already store your contacts in gmail, then they are probably gone forever.

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