Help Desk Availability

I am contemplating upgrading our ZEN 3.2 to ZEN 4.1 for the simple reason
that I know the help desk feature is removed from ZEN 4.1. On the other
hand I have heard from unconfirmed source, that if you upgrade from ZEN
version 3.2 you still get to keep this feature. My question is " Is this
true ?" Please let me know, thanks in advance.

That was actually one of the BIGGEST ones.
The logic cappable is VERY strong.
IF [(A and B) and ( C or D)] or ( X and Y)
My Primary Client currently runs ZFD3.x and we are planning a fairly
quick ZFD6.5 rollout.
The seperation of the Agent from the Client will be very nice.
I am currently able to do a lot of ZEN Client repair such as
reinstalling the NALNT Service,
Regeistering Workstations, Deleting Corrupt WSObjects followd by a
reimport, etc........
All designed to keep ZEN working properly.
The one thing I can't do is stop the Techs from forgetting to do custom
installs that include the WSMgr service.
Fixing this now requires a full client intall. Something that is not
quite a silent background option like all else.
MSI Apps will now be able to be set to Force-Run prior to User Logon
like snapshots are now for WSObj based snaps.
Both Inventory and Remote Control take further advances - Leaps over
ZFD3.x
The Beta comes with a really Sweet MSI Repackaging tool. Of course
that can be used now in ZFD3.x setups.
There is a bit of a learning curve between 3.x and ZFD 4.x/ZFD6.x so I
would definately consider playing/learning with the beta.
IMHO, I would not consider a ZFD4.x migration at the moment since ZFD6.5
is SO close and looks very very very good.
Frank Tessnow wrote:
>
> I see one feature for now, what I wish for soo long:
> OR logic in the availability criteria!
>
> Regards - Frank
Craig Wilson
CNE3, 4, 5 - MCSE - CCNA
NSC Sysop (http://support.novell.com/forums/)
Tech Writer - http://www.ithowto.com
(I Peter 4:10)

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