Help Files Won't Load In Web Broswer

We recently moved our web site and I moved over all of our
help files. Whenever I try to view these files through Internet
Explorer, the opening page seems to just keep trying to load (like
an endless loop). I am 90% sure that it has to do with a setting in
IIS because of the following:
1. I can view the files just fine if I view them in Windows
Explorer.
2. I tried creating a "test" group of Help files and they
work fine on another web server that I have, but don't work on this
particular one.
I am wondering if anyone has any insight on this? I am
running a Virtual Private Server with Win2003, IIS 6. If you want
to look at what the files are doing, please go to
http://www.basic-software.com/80help/80help.html.
This is a matter of urgency, so your reply, suggestions, are
greatly appreciated!

OK - Since no one else is responding on the forum to this, I
have an update -- I found out that if I remove these lines from the
opening page it will load my help files, but it doesn't show the
opening URL like before -- Any clue again as to why this works on
our other server, but not on this one?
<script type="text/javascript" language="javascript" >
<!--
if (!window.gbWhVer||!window.gbWhUtil||!window.gbWhMsg)
document.location.reload();
//-->
</script>

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