Help!! Illustrator won't open
Hi
Wondering if someone could please help me,
I have just downloaded and installed Illustrater CS5 Trail Version
I then go to open it and click 'start trail'
then asks for my Adobe ID - so i enter that and click next
It then comes up and says 'could not start your Adobe CS Live Subscription, Try Again Later ( i have signed up for the Live Subscription)
I then click 'Done'
and it goes to launch Illustrator and i can see three tool boxes(left, top and right side) of the programme for a split second then it disappears and does not open.
I am running Mac OS x 10.6.4
Hope someone can help me
Thanks
Alyssa
Using the uninstaller in the Applications/Utilities/Adobe Installers uninstall the trial version
go to the preferences folder and make sure there is nothing Adobe Illustrator CS5 Trial
if so trash that but not anything other than that.
Now reinstall if you have an option to pass on the live session do so I do not believe you have to join the live session or use your Adobe ID just skip that part if it allows you.
Then see it it will launch.
Ok you can also try to create a new user account and log into the newuser account and then launch from there if it ask you to join r use your id skip that part if it allows you to.
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Process: Safari [421]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.3 (6533.19.4)
Build Info: WebBrowser-75331904~2
Code Type: X86-64 (Native)
Parent Process: launchd [111]
Date/Time: 2010-12-13 20:03:14.705 +0000
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6
Interval Since Last Report: 7099 sec
Crashes Since Last Report: 42
Per-App Interval Since Last Report: 1807 sec
Per-App Crashes Since Last Report: 42
Anonymous UUID: 1E54B44E-C420-4AC6-9653-4C0F030FB7C5
Exception Type: EXCBADACCESS (SIGSEGV) Exception Codes: 0x000000000000000d, 0x0000000000000000 Crashed Thread: 3
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x0000000101b512da machmsgtrap + 10
1 libSystem.B.dylib 0x0000000101b5194d mach_msg + 59
2 com.apple.CoreGraphics 0x000000010533b654 _CGSCheckInApplication + 215
3 com.apple.CoreGraphics 0x000000010533b538 _CPSRegisterWithServer + 462
4 com.apple.HIServices 0x0000000105fb5391 _RegisterApplication + 5053
5 com.apple.HIServices 0x0000000105fb3faf GetCurrentProcess + 30
6 com.apple.HIToolbox 0x0000000104db051d GetSystemUIMode + 40
7 com.apple.HIToolbox 0x0000000104db04ba IsMenuBarVisible + 28
8 com.apple.AppKit 0x00000001029cb8a6 _NSInitializeAppContext + 45
9 com.apple.AppKit 0x00000001029cb286 -[NSApplication init] + 475
10 com.apple.AppKit 0x00000001029caef2 +[NSApplication sharedApplication] + 149
11 com.apple.AppKit 0x00000001029ca126 NSApplicationMain + 234
12 com.apple.Safari 0x000000010000a1c0 0x100000000 + 41408
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x0000000101b6a16a kevent + 10
1 libSystem.B.dylib 0x0000000101b6c03d dispatch_mgrinvoke + 154
2 libSystem.B.dylib 0x0000000101b6bd14 dispatch_queueinvoke + 185
3 libSystem.B.dylib 0x0000000101b6b83e dispatch_workerthread2 + 252
4 libSystem.B.dylib 0x0000000101b6b168 pthreadwqthread + 353
5 libSystem.B.dylib 0x0000000101b6b005 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x0000000101b6af8a _workqkernreturn + 10
1 libSystem.B.dylib 0x0000000101b6b39c pthreadwqthread + 917
2 libSystem.B.dylib 0x0000000101b6b005 start_wqthread + 13
Thread 3 Crashed:
0 libSystem.B.dylib 0x0000000101c59299 dyldstubbinder + 45
1 ??? 0x0000000101d12008 0 + 4325449736
2 ??? 0x000000010a7fd048 0 + 4471115848
Thread 3 crashed with X86 Thread State (64-bit):
rax: 0x0000000004000000 rbx: 0x000000010a7fd658 rcx: 0x0000000000000001 rdx: 0x000000010a7fd0c8
rdi: 0x0000000000000000 rsi: 0x000000010a7fd658 rbp: 0x000000010a7fd518 rsp: 0x000000010a7fd458
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000101b5174c r11: 0x0000000101d12008
r12: 0x0000000000000003 r13: 0x0000000101d1e988 r14: 0x000000010a7fd698 r15: 0x000000010a7fd0c8
rip: 0x0000000101c59299 rfl: 0x0000000000010202 cr2: 0x0000000106d82868
Binary Images:
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0x105ec1000 - 0x105f76fe7 com.apple.ColorSync 4.6.3 (4.6.3) <AA93AD96-6974-9104-BF55-AF7A813C8A1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x105fb3000 - 0x106004fef com.apple.HIServices 1.8.1 (???) <BE479ABF-3D27-A5C7-800E-3FFC1731767A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x106030000 - 0x106045ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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0x10610e000 - 0x10614ffef com.apple.QD 3.36 (???) <5DC41E81-32C9-65B2-5528-B33E934D5BB4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x106167000 - 0x10617bff7 com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <63C87CF7-56B3-4038-8136-8C26E96AD42F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x10618c000 - 0x10618cff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <2BB7D669-4B40-6A52-ADBD-DA4DB3BC0B1B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x10618f000 - 0x1061defef libTIFF.dylib ??? (???) <AE9DC484-1382-F7AD-FE25-C28082FCB5D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x1061eb000 - 0x1061f0fff libGIF.dylib ??? (???) <9A2723D8-61F9-6D65-D254-4F9273CDA54A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x1061f5000 - 0x106212ff7 libPng.dylib ??? (???) <14043CBC-329F-4009-299E-DEE411E16134> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x10621a000 - 0x10621cfff libRadiance.dylib ??? (???) <76438F90-DD4B-9941-9367-F2DFDF927876> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x106220000 - 0x106246fe7 libJPEG.dylib ??? (???) <6690F15D-E970-2678-430E-590A94F5C8E9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x10624e000 - 0x106328ff7 com.apple.vImage 4.0 (4.0) <354F34BF-B221-A3C9-2CA7-9BE5E14AD5AD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x106337000 - 0x106337ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <DA9BFF01-40DF-EBD5-ABB7-787DAF2D77CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x10633a000 - 0x106382ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <170DE04F-89AB-E295-0880-D69CAFBD7979> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x10638a000 - 0x1063f4fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <75A8D840-4ACE-6560-0889-2AFB6BE08E59> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x1063fe000 - 0x106c08fe7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <EEE5CE62-9155-6559-2AEA-05CED0F5B0F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x106c51000 - 0x107095fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <E14EC4C6-B055-A4AC-B971-42AB644E4A7C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x107222000 - 0x1072e3fe7 libFontParser.dylib ??? (???) <8B12D37E-3A95-5A73-509C-3AA991E0C546> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x1073da000 - 0x107413fef libcups.2.dylib 2.8.0 (compatibility 2.0.0) <97F968EB-80ED-36FB-7819-D438B489E46E> /usr/lib/libcups.2.dylib
0x107422000 - 0x1074d1fff edu.mit.Kerberos 6.5.10 (6.5.10) <F3F76EDF-5660-78F0-FE6E-33B6174F55A4> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x1074f7000 - 0x107518fff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
0x107522000 - 0x107522ff7 com.apple.vecLib 3.6 (vecLib 3.6) <08D3D45D-908B-B86A-00BA-0F978D2702A7> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x107525000 - 0x10757afef com.apple.framework.familycontrols 2.0.1 (2010) <239940AC-2427-44C6-9E29-998D0ABECDF3> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x107597000 - 0x10764cfe7 com.apple.ink.framework 1.3.3 (107) <FFC46EE0-3544-A459-2AB9-94778A75E3D4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x10767f000 - 0x1076a4ff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x1076bd000 - 0x1076eefff libGLImage.dylib ??? (???) <57DA0064-4581-62B8-37A8-A07ADEF46EE2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x1076f5000 - 0x107718fff com.apple.opencl 12.3 (12.3) <D30A45FC-4520-45AF-3CA5-092313DB5D54> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x107721000 - 0x107727ff7 IOSurface ??? (???) <04EDCEDE-E36F-15F8-DC67-E61E149D2C9A> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x107730000 - 0x107779fef libGLU.dylib ??? (???) <EB4255DD-A9E5-FAD0-52A4-CCB4E792B86F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x107788000 - 0x10779cfff libGL.dylib ??? (???) <1EB1BD0F-C17F-55DF-B8B4-8E9CF99359D4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x1077ac000 - 0x1078c5fef libGLProgrammability.dylib ??? (???) <13E8114C-6E07-A66E-35E6-C185E54840AE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x1078e6000 - 0x1078e9ff7 libCoreVMClient.dylib ??? (???) <B1F41E5B-8B59-DB81-1654-C1F9B11E885F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x1078ee000 - 0x1078f3fff libGFXShared.dylib ??? (???) <A94DE483-A586-A172-104F-1CFC5F0BFD57> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x1078f8000 - 0x107911fff com.apple.CFOpenDirectory 10.6 (10.6) <CCF79716-7CC6-2520-C6EB-A4F56AD0A207> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x107926000 - 0x107975fef com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <BD71B20B-C530-6D10-47A4-9838CF292911> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x107996000 - 0x1079a8fe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
0x1079af000 - 0x1079b4ff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x1079bc000 - 0x1079bffff com.apple.help 1.3.1 (41) <E311A81E-9870-A430-1E16-AFF6C92CE6E5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x1079c5000 - 0x1079dbfff com.apple.ImageCapture 6.0.1 (6.0.1) <09ABF2E9-D110-71A9-4A6F-8A61B683E936> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x1079f5000 - 0x107a10ff7 com.apple.openscripting 1.3.1 (???) <2243C17C-EE36-D5B6-3A3E-8258973FF789> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x107a21000 - 0x107a23fff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x107a28000 - 0x107a2bff7 com.apple.securityhi 4.0 (36638) <38935851-09E4-DDAB-DB1D-30ADC39F7ED0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x107a30000 - 0x107c9afef com.apple.QuartzComposer 4.2 ({156.28}) <7586E7BD-D3BD-0EAC-5AC9-0BFA3679017C> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
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0x10839a000 - 0x1083d3ff7 com.apple.MeshKit 1.1 (49.2) <3795F201-4A5F-3D40-57E0-87AD6B714239> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
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0x108873000 - 0x1088b4ff7 com.apple.CoreMedia 0.484.20 (484.20) <42F3B74A-F886-33A0-40EE-8399B12BD32A> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x1088d1000 - 0x1089f9ff7 com.apple.MediaToolbox 0.484.20 (484.20) <628A7245-7ADE-AD47-3368-CF8EDCA6CC1C> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x108a6d000 - 0x108f71fe7 com.apple.VideoToolbox 0.484.20 (484.20) <8B6B82D2-350B-E9D3-5433-51453CDA65B4> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x109039000 - 0x10907efff com.apple.CoreMediaIOServices 133.0 (1158) <53F7A2A6-78CA-6C34-0BB6-471388019799> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x1090a1000 - 0x109112ff7 com.apple.AppleVAFramework 4.10.12 (4.10.12) <1B68BE43-4C54-87F5-0723-0B0A14CD21E8> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x10911d000 - 0x10917ffe7 com.apple.datadetectorscore 2.0 (80.7) <5B6AABCA-C75A-D28F-6A2F-59648F0ABFC8> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
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0x1092d0000 - 0x1092d9ff7 com.apple.DisplayServicesFW 2.3.0 (283) <3D05929C-AB17-B8A4-DC81-87C27C59E664> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x1092e3000 - 0x109327fe7 com.apple.ImageCaptureCore 1.0.3 (1.0.3) <913FFA89-0AC8-0A8D-CC2A-364CB0F303BA> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x109358000 - 0x109359fff com.apple.MonitorPanelFramework 1.3.0 (1.3.0) <5062DACE-FCE7-8E41-F5F6-58821778629C> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x10935e000 - 0x109fd1fef com.apple.WebCore 6533.19 (6533.19.4) <214A0165-E3D0-1F7A-F2D5-5337E00E410A> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <71E6D4C9-F945-6EC2-998C-D61AD590DAB6> /usr/lib/libSystem.B.dylib
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports Network Service: AirPort, AirPort, en1 Serial ATA Device: Hitachi HDT721050SLA360, 465.76 GB Serial ATA Device: HL-DT-ST DVDRW GA11N USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000 USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000 -
Help - Aperture won't open because graphics card does not meet minimum standard - Mac is only 4 yrs old- suggestions?
I have a 2009 21.5 iMac that runs Aperture 3.4.3 (the latest) so I would be very surprised if a 2009 24in iMac could not run it.
Is this a new install? Are you upgrading Aperture from an earlier version? Has Aperture (any version) ever run on this system?
I would reboot just to be sure that somehow you haven't gotten into safe mode and then try Aperture again. If it fails open the console logs (/Applications/Utilities/Console) and look to see if anything concerning Aperture of the graphics card is being logged. -
IDVD 7.1.2 "Help Viewer won't open content"
Just installed iDVD 7.1.2. Tried to use help it won't open content. Everything else seems to work OK.
Found solution. Same process that worked for iPhoto worked for my version of iDVD http://www.thexlab.com/faqs/helpviewer.html#Anchor-Reset-35882
(posted by LazloG in 2010) -
Can someone please tell me why my Illustrator just won't open -
Process: Adobe Illustrator [38432]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [38432]
User ID: 502
Date/Time: 2015-05-03 20:25:03.149 +1000
OS Version: Mac OS X 10.10.2 (14C1514)
Report Version: 11
Anonymous UUID: 2DD1AC39-8EE9-C29F-C217-E4A3C64FEAA0
Time Awake Since Boot: 650000 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZTIN7dvacore6config13dva_exceptionE
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/exo.framework/Versions/A/exo
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvacore.framework/Versions/A/dvacore
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/exo.framework/Versions/A/exo
Binary Images:
0x10189d000 - 0x1025e2ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x1025f6000 - 0x10262fff7 +com.adobe.pip (7.2.1.3399) <9E80366E-2A40-34CA-AAE3-2CA50F5F8505> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x102639000 - 0x1026c5fff +com.adobe.headlights.LogSessionFramework (7.2.1.3399) <4D4A32E1-2B7F-34AC-A310-B842CABE6080> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x10270c000 - 0x10270ffff +com.adobe.AdobeCrashReporter (7.0 - 7.1.3) <68EAA7D6-B3A5-3765-BB50-E8E64E1B32EF> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x102716000 - 0x102765fff +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.446) <B600176B-0558-3CE5-9644-0072DFDD9F26> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x102788000 - 0x1027dbfff +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.446) <7C18051A-038F-3BB1-996C-A9C3AAF0ABBC> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x102804000 - 0x102804fff +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.446) <C2DFE2A7-7D6B-3F32-BE5E-F26F8C5AD538> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x102809000 - 0x102950fff +com.adobe.ACE (AdobeACE 2.20.02.33308 - 2.20.02.33308) <27B6B519-61DD-30FB-94C8-2D7E5AC327B1> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102964000 - 0x102f37ff7 +com.adobe.AGM (AdobeAGM 4.30.41.1 - 4.30.33.32588) <8DEF0A24-D5CD-33E3-97DC-DEFCC4B67B6F> /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
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0x7fff8f8f3000 - 0x7fff8f8f3fff com.apple.Accelerate (1.10 - Accelerate 1.10) <F1B96A61-7E4B-31BD-A35B-BA7EF1F16EF4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff908ae000 - 0x7fff908b6fff libsystem_dnssd.dylib (561.1.1) <62B70ECA-E40D-3C63-896E-7F00EC386DDB> /usr/lib/system/libsystem_dnssd.dylib
0x7fff908b7000 - 0x7fff90b86ff3 com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x7fff90b8c000 - 0x7fff90bb6ff7 libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
0x7fff90bb7000 - 0x7fff90c23fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <37551DDD-C07C-31EB-923A-9721F03D7E29> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff90cf4000 - 0x7fff90d05ff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
0x7fff90e9d000 - 0x7fff90ea0fff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff90f81000 - 0x7fff90fa1fff com.apple.IconServices (47.1 - 47.1) <E83DFE3B-6541-3736-96BB-26DC5D0100F1> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x7fff91045000 - 0x7fff91086fff libGLU.dylib (11.1.1) <E9ADAD30-0133-320D-A60E-D1A7F91A7795> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff91087000 - 0x7fff91088fff libsystem_secinit.dylib (18) <581DAD0F-6B63-3A48-B63B-917AF799ABAA> /usr/lib/system/libsystem_secinit.dylib
0x7fff91089000 - 0x7fff910aeff7 libJPEG.dylib (1232) <09466709-4742-3418-A0AC-116EF9714E2D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff910af000 - 0x7fff910dafff com.apple.DictionaryServices (1.2 - 229) <6789EC43-CADA-394D-8FE8-FC3A2DD136B9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x7fff911aa000 - 0x7fff912e7fff com.apple.ImageIO.framework (3.3.0 - 1232) <D7AF3CD2-FAB2-3798-9C26-914886852DCD> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff912e8000 - 0x7fff91e32ff7 com.apple.AppKit (6.9 - 1344.72) <44EF7DEB-3072-3515-9F34-2857D557E828> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff92835000 - 0x7fff92842ff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib
0x7fff92843000 - 0x7fff92851ff7 com.apple.opengl (11.1.1 - 11.1.1) <F79F5FFF-372E-329E-81FB-EE9BD6A2A7A7> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff92852000 - 0x7fff92866ff7 com.apple.MultitouchSupport.framework (262.33.1 - 262.33.1) <62DF9340-01A1-3E12-A604-C90F6361FD9E> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff92867000 - 0x7fff9295aff7 libJP2.dylib (1232) <10B78725-0B8A-3D87-B2E3-8FEED0C07F21> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff9295b000 - 0x7fff9295bfff com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff92d34000 - 0x7fff93067fff libmecabra.dylib (666.2) <F757CABA-3EDB-3ABA-A378-A7C574EA233B> /usr/lib/libmecabra.dylib
0x7fff93068000 - 0x7fff93218ff7 com.apple.QuartzCore (1.10 - 361.15) <72A78C43-30DF-3748-9015-4B28119DB27B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff93219000 - 0x7fff9323afff com.apple.framework.Apple80211 (10.1 - 1010.64) <A7378C4B-FFD3-35B9-93E8-0534A2A7B51F> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff9323b000 - 0x7fff93248fff com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecogn itionCore
0x7fff93292000 - 0x7fff93294ff7 libquarantine.dylib (76) <DC041627-2D92-361C-BABF-A869A5C72293> /usr/lib/system/libquarantine.dylib
0x7fff93295000 - 0x7fff9329efff libGFXShared.dylib (11.1.1) <7AE7D152-597E-3B27-A52C-8DA76760B61C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff932a8000 - 0x7fff932b3ff7 libkxld.dylib (2782.10.72) <68E07A32-28F5-3FBB-9D74-00B4F53C2FD4> /usr/lib/system/libkxld.dylib
0x7fff93561000 - 0x7fff935f6ff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff935f7000 - 0x7fff935ffffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
0x7fff93638000 - 0x7fff93673fff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff93674000 - 0x7fff9367ffff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff93680000 - 0x7fff936c0ff7 libGLImage.dylib (11.1.1) <3986BFA3-4F55-380F-B01D-91BA9785D70C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff936c1000 - 0x7fff936c2ffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
0x7fff936c3000 - 0x7fff93af3fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff93b3a000 - 0x7fff93b63ffb libxslt.1.dylib (13) <AED1143F-B848-3E73-81ED-71356F25F084> /usr/lib/libxslt.1.dylib
0x7fff93c4b000 - 0x7fff93c5cfff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff93c8e000 - 0x7fff93d51ff7 libvMisc.dylib (516) <A84F3A3B-D349-3FBC-B5A6-E0F572734073> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x7fff93d52000 - 0x7fff93d56fff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib
0x7fff93d57000 - 0x7fff93d5ffff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff93d60000 - 0x7fff93d68ffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framewor k/Versions/A/FSEvents
0x7fff93d69000 - 0x7fff93d74ff7 com.apple.speech.synthesis.framework (5.3.3 - 5.3.3) <7DF3C68C-B219-3E13-AE72-24B8606A1560> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesisHi Amanda,
Try updating the Java for the OS. It has helped other. Then reset the Illustrator preferences.
https://jdk8.java.net/download.html
http://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
If you are still having the issue. Then uninstall the software using the Adobe Clean tool. Then reinstall the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Scott -
Adobe Illustrator won't open after install.
I downloaded AI off of the creative cloud, but it won't open. I see the process "illustrator.exe" come up in the task manager, stays for about 30 seconds, then exits. There's no splash screen or anything. I've reinstalled it twice, and looked at the install log.
Here's errors in the log:
[ERROR] | | OOBE | DE | | | | 7240 | DS003: Cannot zip 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{0F60BFC92B55089F395D}'. Error: Error 183 Cannot create a file when that file already exists.
05/25/14 17:36:57:166 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.svg\OpenWithList. Error 5 Access is denied.)(Seq 4)
05/25/14 17:36:57:166 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.svg\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 4)
05/25/14 17:36:57:166 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 4)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pxr\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 20)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 20)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pict\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 21)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 21)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.tga\OpenWithList. Error 5 Access is denied.)(Seq 31)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.tga\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 31)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 31)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.vda\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 32)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 32)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.icb\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 33)
05/25/14 17:36:57:193 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 33)
05/25/14 17:36:57:194 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pcx\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 35)
05/25/14 17:36:57:194 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 35)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pdd\OpenWithList. Error 5 Access is denied.)(Seq 37)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pdd\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 37)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 37)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.jpf\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 38)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 38)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.jpx\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 39)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 39)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.jp2\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 40)
05/25/14 17:36:57:196 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 40)
05/25/14 17:36:57:323 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 156)
05/25/14 17:36:57:325 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 160)
05/25/14 17:36:57:325 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 161)
05/25/14 18:24:43:611 | [ERROR] | | OOBE | DE | | | | 8532 | DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 22)
05/25/14 18:24:43:611 | [ERROR] | | OOBE | DE | | | | 8532 | DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 23)
Are these causing AI to not install correctly? If so, how do I fix it?miss,
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html -
Please help - AppleWorks won't open. The icon just bounces in the Dock.
I have been writing and saving all day on Appleworks. Now when I want to open up an Appleworks file, it won't open up. I tried clicking it from an icon on my desktop, clicking a file from my Recent Items list, and getting one from my hard drive. Nothing opens up. I tried turning off my computer and restarting it and it still will not open any Appleworks file. The Appleworks icon at the bottom bar of my computer just bounces up and down, but nothing opens up. I am able to open my iWorks Pages files without any problem. The bad thing is that I need to get my saved Appleworks files and edit them. Please help... Thanks in advance, Teachermom99
Welcome to Apple Discussions
When an application stops working as it should, it's likely due to corrupt preferences. You can follow the steps in this user tip or use the reset function of Dale Gillard's Sidekick. -
I installed Adobe Illustrator CS4 and it won't open. I tried deleting all the Adobe preference files and it still didn't work. I even uninstalled and reinstalled the program and it still didn't work. Any ideas?
MacBook (Late 2008)
2.4 GHz Intel Core 2 Duo
4 GB 1067 MHz DDR3
320 GB HDD
Mac OS X 10.5.5 (9F2533)Alexsander,
You may (also) try in the Illustrator Macintosh Forum. -
Downloaded OS X Yosemite 10.10 and now my Illustrator won't open?
Hi, I was prompted by my creative cloud account to download OS X Yosemite 10.10 onto my mac. Now my Illustrator CS6 won't open and is asking me to download 'Legacy Java SE 6 runtime'. I have tried to download this from the internet but nothing is working. Does anyone have suggestions?
Rubydasha,
This is rather strange: there was another thread recently where the same happened to the OP, but both I and Larry got the page with the blue Download button. What happens if you reload the page?
Re: runtime error
And here is one where it just worked for the OP,
Re: I am running Mac OS 10.10 and trying to run Illustrator CS4. CS4 says it needs Java SE 6 Run Time, but I can not load that into OS 10.10. What to do? -
The updated Illustrator won't open. Photoshop and Acrobat did
The updated Illustrator in Cloud won't open. The updated Photoshop and Acrobat did.
It mentioned something about needing to register. Thank you.Hi Tina,
Which OS are you using?
Sometimes this is caused when Mac preferences become corrupt and prevent Illustrator from reading them properly or scratch disk for Illustrator is not set properly. Mac preferences become corrupt when home space is filled to capacity or computer shuts down improperly. Illustrator preferences must be set before using the product for the first time or when preferences become corrupt.
Solution 1
Start Illustrator.
Click on "Illustrator > Preferences > Plug-ins & Scratch Disks".
From the options available for the "Primary Scratch Disk", choose "LocalScratch", and click "Ok".
Quit Illustrator and start it up again.
Solution 2
Quit Illustrator. Move the following folders from your home space to the trash:
Library/Application Support/Adobe
Library/Preferences/Adobe Illustrator CS6 Library Settings
Library/Preferences/Adobe Illustrator CS6 Settings
Library/Preferences/com.adobe.illustrator.plist
The problem should disappear upon quitting and starting Illustrator after one of these solutions is applied.
Regards,
Rave -
Illustrator won't open "An unknown error has occurred (-108)"
I installed Yosemite a couple of weeks ago and it took several days to finally get things working again. All was well for a while, but now Safari tries to reload pages continually, Mail crashes when I check new mails (it just disappears without warning), Illustrator gives me "unknown error (-108)", InDesign just disappears when I try to start it, Word won't open at all, preview doesn't work in the finder. This is a major inconvenience and makes my Mac pretty much useless.
MacBook Air, OS Yosemite 10.10.2
1.7 GHz Intel Core i7
8 gigs, 1600 MHz
Illustrator CS5, 15.0.2
InDesign CS5, 7.0.4.553
Word 12.1.7
Mail 8.2 (2070.6)Hi Rutherford,
There could be a issue with the Operating system or the user account.
Try creating new Admin user account on the Mac. If the problem happens on new user as well, may be you can contact Apple support and get some advise.
OS X Yosemite: Set up users on your Mac
Thanks,
Nikhil Gupta -
Help Compressor won't open!
Hi,
I had to reinstall FCStudio 2 on my iMAC. Now Compressor just won't open anymore.
I tried all the steps suggested by Apple (Disk Permissions, trashing Preferences, uninstalling and reinstalling Compressor). Nothing seems to work. It was working fine just yesterday.
It drives me nuts, and I'm also in a real timecrunch for an internet web series.
Any suggestions?
JochenI too could not get Compressor 3 to open- I tried this:
Went to Logic Studio Install DVD and found the installer/Packages folder, installed the following:
Compressor.mkpg
PluginManager.pkg
Qmaster.mkpkg
(some of these install other packages too, btw)
And it now works...
Tip off was detail in error report: could not find PluginManager.framework stuff in Library/Frameworks
Maybe this will help... Maybe I was lucky.
-R
PS
I did not delete any files anywhere -
Adobe Reader X Help Menu won't open
Adobe Reader X Help (F1) will not open. The message I receive is: "Online Help content cannot be displayed. Verify you can launch your web browser and have access to the Internet."
WinXP SP3
no antivirus installed
IE 8/Mozilla Firefox 3.6.13
Protected Mode Enabled and Disabled
Any ideas?Reader X does not ship with a help function other than Internet-based help. There is a downloadable "help" PDF for reader X that can be referenced, but it is not accessed with the F1-Help function. Maybe they will fix this some day.
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Question I have upgraded firefox 4 to firefox 5 but it does not work with real player record plugin 14.0.3......so I want to revert the upgrade to 4....please give me solution or firefox 4
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