Help in alert modeler

Question

hi,
  Processing Requirement
    Process:
Whenever a Business Partner has been identified during an Interaction, an Alert should be raised in the Interaction Center for the CSR (Call Center Representative). The Alerts would be based on Attributes attached to the Business Partner Master on based on Business Partner’s past Transactions (for eg. The customer has transacted for more than INR 10,000 in the last 1 month)
Step 1: Create Alert Profile
Define a Z Alert profile.
Step 2: Program in ‘Global Data’
Enter the Program for Alert Message (eg. “He is a frequent customer”)
Step 3: Program in Functions and for Even which triggers the Alert
Enter the Program that an Alert should be raised in case the Business Partner is identified.
Step 4: Alert Rule
In the Rule Tab enter the Program that is the following Attribute is found in the Business Partner Master then an Alert should be raised:
•     Top Management
•     Stakeholders
•     Legal
•     Chargeback
•     Sticky
•     Test ID
•     Mail Order ID
Output Requirements:
CSRs should get an Alert when the Business Partner is identified
Steps followed by me :
1.     TC ->  CRMC_CIC_AM_PROFILE
                          a >  created a profile  ztest
                          b>   clicked on search_target_found
            contents in following tabs:
                           Rule tab: sap_scripting_message("HI :"SEARCH_TARGET_FOUND.P1[0].PARTNER1);
               Function tab:
                       function z_display(l_cg1,l_cg2,l_cg3,l_cg4,l_cg5)
                                       return '<call id="CCM" method="zcic">
                                       <param id="l_cg1">'+ l_cg1 +'</param>
                                       <param id="l_cg2">'+ l_cg2 +'</param>
                                       <param id="l_cg3">'+ l_cg3 +'</param>
                                       <param id="l_cg4">'+ l_cg4 +'</param>
                                       <param id="l_cg5">'+ l_cg5 +'</param></call>';
              Global data tab:
                        var global_str = "Are you a Registered Indiatimes User:";
2.     TC -> SE24
a>     created a zclass (zcl_alert_modeler)
b>     copied the methods of a class cl_ccm_abstr_cmpwsp
c>     In method  if_ccm_workspace~create
                           METHOD if_ccm_workspace~create .
Runs the method create of superclass
                          CALL METHOD if_ccm_workspace~create
                            EXPORTING
                              proc_cl_id        = proc_cl_id
                              proc_instance     = proc_instance
                              abox_admin        = abox_admin
                              workspace_display = workspace_display
                              workspace_manager = workspace_manager.
Adds a class in list of events of CIC, to event
                           *SEARCH_TARGET_FOUND
                          CALL METHOD IF_CRM_CIC_CMPWSP_EVENT_GATE~add_listener
                              EXPORTING
                               event    = 'SEARCH_TARGET_FOUND'
                               listener = me.
                          ENDMETHOD. "IF_CCM_WORKSPACE~CREATE
d>     In method IF_CCM_CMPWSP_CIC_EV_HANDLER~HANDLE_EVENT.
                                               METHOD if_ccm_cmpwsp_cic_ev_handler~handle_event .
DATA: lv_t1 TYPE TABLE OF crmm_but_set0010. "Par. Alert
  DATA: p_partner TYPE crmt_cic_bpident.
DATA: wa TYPE crmm_but_set0010.
Check if BF was found
  CHECK event = 'SEARCH_TARGET_FOUND'.
Retrieve BP info
  p_partner = p1.
  CALL METHOD me->zcic
    EXPORTING
      business_partner = p_partner
    IMPORTING
      l_cg1            = wa-l_cg1
      l_cg2            = wa-l_cg2
      l_cg3            = wa-l_cg3
      l_cg4            = wa-l_cg4
      l_cg5            = wa-l_cg5
    EXCEPTIONS
      e_info_not_found = 1
      OTHERS           = 2.
  IF sy-subrc NE 0.
   wa_info-bpkind = '____'.
   wa_info-bpkind_t = '__________'.
   wa_info-industry = '____'.
   wa_info-industry_t = '____________'.
   wa_info-regiogroup = '____'.
   wa_info-regiogroup_t = '____________________'.
   APPEND wa_info TO lv_t1.
  ENDIF.
Configure CIC event. The event 'BP_GENERAL_DATA' will be executed
by Alert Modeler, executing the correspondent script JavaScript
The table T1 has the 2 fileds to be showed in
Alert Modeler: the status ID abd its description.
  CALL FUNCTION 'CIC_EVENT_RAISE'
    EXPORTING
      event = 'BP_GENERAL_DATA'
   TABLES
     t1 = lv_t1
    EXCEPTIONS
      event_currently_active = 1
      event_handler_failed = 2
      OTHERS = 3.
ENDMETHOD.  "IF_CCM_CMPWSP_CIC_EV_HANDLER~HANDLE_EVENT
e>     created my own method  ( zcic )
METHOD zcic.
*DATA p_partner TYPE but000-partner.
  DATA partner TYPE but000-partner.
  DATA : BEGIN OF wa,
          l_cg1 TYPE crmm_but_set0010-customer_group1,
          l_cg2 TYPE crmm_but_set0010-customer_group2,
          l_cg3 TYPE crmm_but_set0010-customer_group3,
          l_cg4 TYPE crmm_but_set0010-customer_group4,
          l_cg5 TYPE crmm_but_set0010-customer_group5,
          END OF wa.
  DATA : wa_but000_partner_guid  TYPE  but000-partner_guid,
         BEGIN OF wa_crmm_but_lnk0011,
          set_guid TYPE crmm_but_lnk0011-set_guid,
         END OF wa_crmm_but_lnk0011.
  SELECT SINGLE partner_guid
  INTO wa_but000_partner_guid
  FROM but000
  WHERE partner = p_partner .
  IF sy-subrc = 0.
    SELECT SINGLE set_guid
    INTO wa_crmm_but_lnk0011-set_guid
    FROM crmm_but_lnk0011
    WHERE partner_guid = wa_but000_partner_guid.
    SELECT SINGLE customer_group1 customer_group2    customer_group3
    customer_group4 customer_group5
    INTO  (wa-l_cg1, wa-l_cg2, wa-l_cg3,wa-l_cg4, wa-l_cg5)
    FROM crmm_but_set0010
    WHERE set_guid = wa_crmm_but_lnk0011-set_guid.
  ENDIF.
  MESSAGE 'hi' TYPE 'S'.
  WRITE : wa-l_cg1,wa-l_cg2,wa-l_cg3,wa-l_cg4,wa-l_cg5.
ENDMETHOD.
f>     TC : spro
                                       SAP Reference IMG
                                       CRM
                                        Interaction Center WinClient
                                        Customer-Specific System Modifications for IC
                                        Define Customer-Specific Meta Model
                       Created  a new meta  model  :  ZTEST     
                       Copied  the content of default meta model in my metamodel ZTEST
                          And entered the Z class name .
                                               <crbcomp>cl_crm_cic_crb_ia_scripting</crbcomp>
<crbcomp>cl_crm_cic_crb_am_test</crbcomp>
<crbcomp>cl_crm_cic_crb_wsm</crbcomp>
<crbcomp>cl_crm_cic_crb_1o_maintain</crbcomp>
<crbcomp>cl_crm_cic_crb_ib_nav</crbcomp>
<crbcomp>cl_crm_cic_crb_locator</crbcomp>
<crbcomp>zcl_alert_modeler</crbcomp>
g>     TC : cic0
                                            Giving partner and  clicking  “confirm search data”
                          ERROR :
                                          Alert modeler script error: CL_JAVA_SCRIPT, RCODE :(600)

Answer 1

Hi.....
More questions regarding alert modeler for CRM 5.0
Is there any way to make the messages "pop" more - i.e. change colour, or flash? Have had a request from a department who comments alerts do not stand out enough and would like some way of bringing them to the agents attention.
Cheers
Cara