Pop up message via Alert Modeler tool

Hello,
I would like to know if it's possible to prompt a pop-up message in CIC, via configuration in Alert Modeler.
I know that the tool allows to prompt messages in the script reminder in the CIC screen, but what about pop up messages?! Does anybody already did that? Any help you be apreciated!
Thanks a lot!
Susana Messias

Hi,
i configured the alert ,
like when entered name of customer it should show the poup message like he is VIP customer,
where can i need to attach this field to alert message , and how it is show ,
in webclient , i went through webclient cook book , but am failed,
can anybody send the screen shots of config ,
urget

Similar Messages

I'm stuck at a pop up message in Safari

After visiting a website in Safari I get the following pop up message: "
Safari - Alert
Suspicious Activity Might Have been Detected.
Major Security Issue
To fix it please call Support for Apple
+1 855-326-4813 (Toll Free) immediately!"
It is impossible to navigate away from this page, or get the pop off to stop coming up so that I can disable pop ups.

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

How to configure IC winclient alert modeler - CRM 5.0

We are wanting to assign a marketing attribute against certain customers, to have them flagged within CIC0 that any incoming calls from them need to be forwarded to one particular person within our organisation. The alert modeler would work well for this, where it would display an alert on these certain customers.
I have figured out most of how to do this, in terms of components to turn on in IMG. However, I want the Alert Modeler Editor to pick up a marketing attribute I have defined (I have set a profile to retrieve the marketing attribute already - using tx CRMC_CIC_BP_PROFILE), and have it display either the text held against the attribute (have set the att as a chara), or else pick up a name held against the attribute and display set text - as an example "All calls are to be forwarded to <name>" where <name> is held against the marketing attribute set. Can anyone assist with this part? At present, in CIC0 I have now displaying the name of the customer in the Call processing area (we don't use this for call processing). I don't want the name to display, I want the above text instead.
I think i need to set some rules in the rule modeler itself, but am not sure how to do this - sample code would be greatly appreciated as well!
Thanks in advance

Hi Cara,
In order to make use of the Marketing attributes in CIC Alert Modeler, please make sure the following customizing entires are maintained properly:
1) You need to first create the attributes using the transaction 'crmd_prof_char'.
Just create an attribute(say for eg., BP_MAIN) with some description, format and Number of chanracters and then save the attribute.
2) Now, create a profile template (attribute set) using the transaction 'crmd_prof_templ'.
Just create an attribute(say for eg., BP_MAIN_SET) with some description, authorization, etc., and once
this is done, you need to assign the attribute just got created in step 1 and then save the attribute set.
3) Assign this attribute set(profile template) which got created in step 2 to a Business partner(for which the marketting attributes are to be set) using the transaction 'crmd_prof_bp' and maintain his attribute values.
4) Create target groups and assign business partner:
Using the transaction 'crmd_mktseg', you can create the Target Group as follows:
-> Right mouse click in the top right field and choose 'Create Profile Set'.
-> In the Popup, just give some description and then click on the green check mark.
-> Now right mouse click in the top right field 'create target group' -> Right mouse click on the new group, goto the properties and then provide some description of the target group.
-> Right mouse click on the new group, and choose Open target group.
-> Add business partner to the target group with button 'Add'.
5) In transaction CRMC_CIC_BP_PROFILE, maintain your own 'Retrieval Profile'.
-> Decide if the data should be read asynchronously
-> Decide if the target groups should be read
-> Decide which profile templates should be read (insert your own created attribute set via F4)
-> Decide which BW key figures should be read (optional).
6) Change your CIC Profile and insert the following Profile Categories apart from the Alert Modeler Profile(ALRT_MODLRX):
-> COMPANY_PROF = your newly created business partner retrieval profile
-> CONTACT_PROF = your newly created business partner retrieval profile
7) Change your CIC Framework ID and insert the following Components as part of the Hidden Components:
COMPANY_PROF
CONTACT_PROF
Please follow the above mentioned steps in accordance with your own BP Marketing attribute and I hope this way will fetch the value of the Marketing attribute of the respective BP during confirmation in CIC, with which the Alert Message can be triggered.
Hope this information helps !
With Best Regards,
Vinod

Help in alert modeler

hi,
Processing Requirement
    Process:
Whenever a Business Partner has been identified during an Interaction, an Alert should be raised in the Interaction Center for the CSR (Call Center Representative). The Alerts would be based on Attributes attached to the Business Partner Master on based on Business Partners past Transactions (for eg. The customer has transacted for more than INR 10,000 in the last 1 month)
Step 1: Create Alert Profile
Define a Z Alert profile.
Step 2: Program in Global Data
Enter the Program for Alert Message (eg. He is a frequent customer)
Step 3: Program in Functions and for Even which triggers the Alert
Enter the Program that an Alert should be raised in case the Business Partner is identified.
Step 4: Alert Rule
In the Rule Tab enter the Program that is the following Attribute is found in the Business Partner Master then an Alert should be raised:
     Top Management
     Stakeholders
     Legal
     Chargeback
     Sticky
     Test ID
     Mail Order ID
Output Requirements:
CSRs should get an Alert when the Business Partner is identified
Steps followed by me :
1.     TC -> CRMC_CIC_AM_PROFILE
                          a > created a profile ztest
                          b>   clicked on search_target_found
            contents in following tabs:
                           Rule tab: sap_scripting_message("HI :"SEARCH_TARGET_FOUND.P1[0].PARTNER1);
               Function tab:
                       function z_display(l_cg1,l_cg2,l_cg3,l_cg4,l_cg5)
                                       return '<call id="CCM" method="zcic">
                                       <param id="l_cg1">'+ l_cg1 +'</param>
                                       <param id="l_cg2">'+ l_cg2 +'</param>
                                       <param id="l_cg3">'+ l_cg3 +'</param>
                                       <param id="l_cg4">'+ l_cg4 +'</param>
                                       <param id="l_cg5">'+ l_cg5 +'</param></call>';
              Global data tab:
                        var global_str = "Are you a Registered Indiatimes User:";
2.     TC -> SE24
a>     created a zclass (zcl_alert_modeler)
b>     copied the methods of a class cl_ccm_abstr_cmpwsp
c>     In method if_ccm_workspace~create
                           METHOD if_ccm_workspace~create .
Runs the method create of superclass
                          CALL METHOD if_ccm_workspace~create
                            EXPORTING
                              proc_cl_id        = proc_cl_id
                              proc_instance     = proc_instance
                              abox_admin        = abox_admin
                              workspace_display = workspace_display
                              workspace_manager = workspace_manager.
Adds a class in list of events of CIC, to event
                           *SEARCH_TARGET_FOUND
                          CALL METHOD IF_CRM_CIC_CMPWSP_EVENT_GATE~add_listener
                              EXPORTING
                               event    = 'SEARCH_TARGET_FOUND'
                               listener = me.
                          ENDMETHOD. "IF_CCM_WORKSPACE~CREATE
d>     In method IF_CCM_CMPWSP_CIC_EV_HANDLER~HANDLE_EVENT.
                                               METHOD if_ccm_cmpwsp_cic_ev_handler~handle_event .
DATA: lv_t1 TYPE TABLE OF crmm_but_set0010. "Par. Alert
DATA: p_partner TYPE crmt_cic_bpident.
DATA: wa TYPE crmm_but_set0010.
Check if BF was found
CHECK event = 'SEARCH_TARGET_FOUND'.
Retrieve BP info
p_partner = p1.
CALL METHOD me->zcic
    EXPORTING
      business_partner = p_partner
    IMPORTING
      l_cg1            = wa-l_cg1
      l_cg2            = wa-l_cg2
      l_cg3            = wa-l_cg3
      l_cg4            = wa-l_cg4
      l_cg5            = wa-l_cg5
    EXCEPTIONS
      e_info_not_found = 1
      OTHERS           = 2.
IF sy-subrc NE 0.
   wa_info-bpkind = '____'.
   wa_info-bpkind_t = '__________'.
   wa_info-industry = '____'.
   wa_info-industry_t = '____________'.
   wa_info-regiogroup = '____'.
   wa_info-regiogroup_t = '____________________'.
   APPEND wa_info TO lv_t1.
ENDIF.
Configure CIC event. The event 'BP_GENERAL_DATA' will be executed
by Alert Modeler, executing the correspondent script JavaScript
The table T1 has the 2 fileds to be showed in
Alert Modeler: the status ID abd its description.
CALL FUNCTION 'CIC_EVENT_RAISE'
    EXPORTING
      event = 'BP_GENERAL_DATA'
   TABLES
     t1 = lv_t1
    EXCEPTIONS
      event_currently_active = 1
      event_handler_failed = 2
      OTHERS = 3.
ENDMETHOD. "IF_CCM_CMPWSP_CIC_EV_HANDLER~HANDLE_EVENT
e>     created my own method ( zcic )
METHOD zcic.
*DATA p_partner TYPE but000-partner.
DATA partner TYPE but000-partner.
DATA : BEGIN OF wa,
          l_cg1 TYPE crmm_but_set0010-customer_group1,
          l_cg2 TYPE crmm_but_set0010-customer_group2,
          l_cg3 TYPE crmm_but_set0010-customer_group3,
          l_cg4 TYPE crmm_but_set0010-customer_group4,
          l_cg5 TYPE crmm_but_set0010-customer_group5,
          END OF wa.
DATA : wa_but000_partner_guid TYPE but000-partner_guid,
         BEGIN OF wa_crmm_but_lnk0011,
          set_guid TYPE crmm_but_lnk0011-set_guid,
         END OF wa_crmm_but_lnk0011.
SELECT SINGLE partner_guid
INTO wa_but000_partner_guid
FROM but000
WHERE partner = p_partner .
IF sy-subrc = 0.
    SELECT SINGLE set_guid
    INTO wa_crmm_but_lnk0011-set_guid
    FROM crmm_but_lnk0011
    WHERE partner_guid = wa_but000_partner_guid.
    SELECT SINGLE customer_group1 customer_group2    customer_group3
    customer_group4 customer_group5
    INTO (wa-l_cg1, wa-l_cg2, wa-l_cg3,wa-l_cg4, wa-l_cg5)
    FROM crmm_but_set0010
    WHERE set_guid = wa_crmm_but_lnk0011-set_guid.
ENDIF.
MESSAGE 'hi' TYPE 'S'.
WRITE : wa-l_cg1,wa-l_cg2,wa-l_cg3,wa-l_cg4,wa-l_cg5.
ENDMETHOD.
f>     TC : spro
                                       SAP Reference IMG
                                       CRM
                                        Interaction Center WinClient
                                        Customer-Specific System Modifications for IC
                                        Define Customer-Specific Meta Model
                       Created a new meta model : ZTEST
                       Copied the content of default meta model in my metamodel ZTEST
                          And entered the Z class name .
                                               <crbcomp>cl_crm_cic_crb_ia_scripting</crbcomp>
<crbcomp>cl_crm_cic_crb_am_test</crbcomp>
<crbcomp>cl_crm_cic_crb_wsm</crbcomp>
<crbcomp>cl_crm_cic_crb_1o_maintain</crbcomp>
<crbcomp>cl_crm_cic_crb_ib_nav</crbcomp>
<crbcomp>cl_crm_cic_crb_locator</crbcomp>
<crbcomp>zcl_alert_modeler</crbcomp>
g>     TC : cic0
                                            Giving partner and clicking confirm search data
                          ERROR :
                                          Alert modeler script error: CL_JAVA_SCRIPT, RCODE :(600)

Hi.....
More questions regarding alert modeler for CRM 5.0
Is there any way to make the messages "pop" more - i.e. change colour, or flash? Have had a request from a department who comments alerts do not stand out enough and would like some way of bringing them to the agents attention.
Cheers
Cara

How to log "send failed" to a file instead of showing a pop-up message

Hi, I am working with Flex 4.1 on Linux but I suppose this problem must be common to all versions of Flex.
I am working on a Flex client front-end which connects to a Java back-end (in Tomcat) via BlazeDS. All of this works OK 99.9% of the time. However, from time to time (let's say, if the client browser has been open for several hours), the user gets a pop-up message saying "Send failed". It seems to be a harmless transient error -- if the user closes the pop-up, the front-end carries on as usual and seems to continue to work as expected.
Is there a way to have the "send failed" message written to a log file instead of opening a pop-up message?
As a separate problem, if anyone has seen occasional, transient "send failed" errors, I would be interested to hear about that. If you have some solution to make them go away, that would be terrific.
Thanks for your time, I appreciate your help.
Robert Dodier

Firefox since 20.0 has had the current download history way it is now. It was possible to enable the old manager up until Firefox 26.0 was released.
One way to have Downloads in a tab is to use '''about:downloads''' in a tab which can be found in the about: urls list about:about

Lumia .sms (text messages) via pc?

hi all,
its probably not the first one about this, but is there a way to send type sms messages via PC? i love my lumia 920 but if i had known in advance that pc suite would not work anymore this would affected my choice... its a feature i used allllot.... to understate it.
are there no options to make this work or any alternatives?
microsoft used to have a tool for this but it doesnt work with a lumia either,
i thought you could run it via outlook2010 but then udd need to build a exchange server on the lumia... seems all a bit over the top. i wish you would kept the pc suite support...

The operating system on the Lumia 920 is under Microsofts control, that is why it does not work with PC Suite. Microsoft hasn't added the option in the OS to do what you are wanting so at the moment it is not possible.
You can suggest the feature to Microsoft here: http://windowsphone.uservoice.com/forums/101801-feature-suggestions

How to change font size and window size for a pop-up Message Window?

Hello,
I am trying to display a very important message to alert our tester or any user when there is an emergency and they have to stop the test they are doing. I really desire to use larger message window/fonts to do this.
I have tried Display Message To User and converted it to SubVI, but no luck yet. I thought SubVI might work. But when it's displayed, the original Pop-up Message Window sat right on the SubVI panel. When I then clicked OK to close the Message Window, it closed the SubVI panel as well.
Are Text Indicator and its Visible Node the only way to make this happen? If yes, could someone teach me how to pause the program execution like Display Message To User when the program is waiting for user to click OK to continue?
Thanks So Much!
Shun

Hello,
Why don't you create your own vi and customize it.
See the attached example made for you
Software developer
www.mcm-electronics.com
PS: Don't forget to rate a good anwser ; )
Currently using Labview 2011
PORTUGAL
Attachments:
Main4.vi ‏7 KB
messagebox.vi ‏15 KB

What's with this "stay connected" pop up message?

Hi all,
I just got a new G5 Intel iMac and have had great success transfering all of my setting and data from my old g4 iMac via the Migration Assistant and Target Disk Mode to the new machine. No problems at all. It was a breeze!
However, now that the new machine is up and running I periodically get this message: "This is your reminder that your connection is still active. Do you wish to remain connected?" Then it offers two buttons: " Disconnect" and "Stay connected" I remember that with an older version of OS 10, either Panther or Jaguar, I would get such messages but there was a System Preferences panel in which you could shut this message off and stay permanently online without having to hang around during long downloads and punching the "Stay connected" button. This message never appeared on the old G4 iMac even though I was running the very same version of Tiger (10.4.8) on it that I now have on the new iMac. Apparently the setting to turn off this message didn't transfer over and, what's worse, there is nowhere I can find in the Tiger System Preferences where I can shut it off.
Does anyone know how to do this?
Thanks everyone.
Rick

Hi Steve,
Thanks for the quick response! I looked at the "about this Mac" in the Apple menu and here's what it states:
"2 GHz Intel Core 2 Duo"
I tell you this because I originally posted this question in the iMac G5 forum and they told me to post it over here in the Intel Mac forum. I'm starting to get even more confused.
Also, I looked again at the Network setting in System Preferences and there is no PPP or Options choice anywhere. Instead it just tells me this:
"Built-in Ethernet is set up to use PPPoE." and "You are connected to the internet via Built-in Ethernet."
And I am indeed connected via the ethernet port to a DSL modem. I do remember in previous versions of OS 10 doing exactly what you suggested in your post to get that blasted pop-up message to stop annoying me and, like you said, "Problem [was] gone". This message never bothered me on my old iMac g4 (which was a power PC Mac) but now, maybe because of this new chip it's baaaaaack So with this further information do you have any other ideas?
Thanks again,
Rick

When I try to go to certain websites a pop up message and ads pop up.

Today I tried going to digg.com but i got a pop up message saying
"If your computer is running slower than normal, it may be infected with Viruses, Adware, Spyware.
XP SecurityCenter will perform a quick and completely FREE scan of your system for malicious software.
Download XP SecurityCenter for FREE now!"
then safari redirected to xpsecuritycenterr.com/XzqKJ4bjGL/ and when I try to close that window another pop up shows up saying
"Your PC is still in danger!
Come back and download spyware removal tool!"
when I finally close that window it automatically downloads a file "xpsecurity.exe"
I did a virus scan and nothing seems to be wrong and I also checked the website on another computer on the same network. I reinstalled safari but nothing seems to be working. PLEASE HELP!
Thanks.

I reinstalled safari but nothing seems to be working.
Don't waste your time deleting and reinstalling Safari; that's not the problem.
What have you downloaded or installed recently, including today before this problem started? It sounds like you have a Trojan Horse, which you can check for and remove by downloading DNSChanger Removal Tool. Assuming it finds it on your system, it will remove it and you must restart your Mac for the job to be completed; then your system should be okay.
Mulder

Disable the pop-up message box "How would you like to open this file" to open pdf file??

Hi,
is there any way i can stop the pop-up box displaying to open pdf file in sharepoint document library? Right now whenever i am trying to open pdf file, asking "how would you like to open" Read only or edit mode. currently MIME Type is setup
but still pop-up message box.
Thanks in advanced!

Hi ,
As far as I know, This is a default feature. and is not recommended to delete or deactivate this pop up.
This is a feature of office and there is a dll called owssupp.dll which is responsible for getting the popup to open.
You can go to IE tools> addon settings and deactivate the above dll (sharepoint open document class). But if you do so, then the other office office files which are word/excel/pptx etc.. would aslo gets affected and they also wont get the popup.
Hope this helps.
Best Regards, Ashok Yadala

How can we attach input payload of failed message in Alert mail

Hi Experts,
Please suggest If by using alert framework (No BPM) can we attach payload of failed message in alert mail.
If yes, Another query...
Scenario: IDoc to File
Requirement: If message fails in PI, need to trigger an alert mail having IDoc number(DOCNUM) in it.
Regards,
Raghav

Hi,
Thanks for your update Vankata, Please let me know in case message successfully passed receiver determination step and after that if it fails in any other step then how can we proceed for mail including Input payload field values.
Thanks for you suggestions sunil but I need to send mail only when any error happend in PI scenario. While using UDF or RFC lookup concept, I can only send mails independent of PI message failure. I mean to say what if message failed before mapping execution.
One query, Is it possible to handle this kind of scenario requirement where the input field value need to populate in mails ( not using BPM) via Custom modules?
Waiting for more suggestions on this.
Regards,
Raghav
Edited by: RaghavTiwari on Feb 15, 2012 3:55 PM
Edited by: RaghavTiwari on Feb 15, 2012 4:23 PM

From Sync Services. Reconnect or try again later." It's a pop-up message, I click, OK the Sync happens. What's going on here?

When I Sync our iPhones (4) in iTunes I routinely get the following message:
"iTunes was unable to load provider data from Sync Services. Reconnect or try again later"
It's a pop-up message. I mouse click "OK," and the Sync procedes to completion uneventfully. What I'm I missing here. It just started happenign recently with one of the latest updates. Is it important? How should I respond? Or, should I just not worry about it?

The article says that I should upgrade to the latest iTunes. I am on the latest iTunes version.
If you could read just a tiny little bit further, under the "Additional Information" section immediately after that, it says:
If you are still experiencing this issue when syncing, or have not installed Xcode 4 and get this alert:
Follow the troubleshooting steps in Mac OS X v10.5, v10.6: Resetting the SyncServices folder.
If the issue is still unresolved, follow steps in Sync Services: Advanced troubleshooting for contact and calendar syncing.
Have you tried those measures?

Do SAP have a process modeling tool included on one of their solutions ?

Hello,
I'm new in this blog. I would like to post the question
Do SAP have a process modeling tool included on one of their solutions ?
I appreciate if somebody answers.
JCT

Hi Theo,
I was leaving under the same perception, but I found out that ARIS supports BPMN. Not the full 1.0 standard but you still have start, end and intermediate events (include message, timer, error, cancel, rule, link, etc'), Tasks (without visual support for sub-process, loop and multiple), flows (normal, conditional and default), pool, lane and artifacts. in a matter of fact, I'm working on an blog post about modeling business process with ARIS using BPMN those days.
In my <b>OWN</b> opinion I think that EPC is out of date and we shouldn't use it. this modeling notation is mostly known in the SAP world and comparing to BPMN is also poor in notations. BPMN is more reach and let you express processes in more clearer way (Until last version you can't even express exception in a process). although BPMN is young standard it has better "father" and it's always better to work with standards rather then niche modeling notations.
Before enter the SAP world I used to use mainly BPMN and BPEL (UML, IDEF0 and value chain maps were also used from time to time), But i didn't work with EPC at all. I think that we can model processes using BPMN and I'm happy that ARIS let us do it (btw, who said that we have to use ARIS. but that's another story).
well .... just my thoughts

Alert Modeler Configuration.

Hello,
I Need your help regarding the Alert Modeler customizing for IC WinClient framework. (CRM 4.0 Standalone)
We have done all the basic customizing, regarding the IC profile, assign the alert
modeler element for 'hidden components' and so on, but the main problem I think is
to cofigure transaction 'Define Alert Modeler Profiles'.
My intention is to make available on the IC WinClient a message that contains a
marketing attribute of the BP, that is already assigned on transaction
'Define Retrieval Profiles for Business Partner Attributes'.
I´m not sure of what is missing but I think it´s something regarding the functions
and global data we have to enter for my specific alert modeler profile.
Could anybody help me on that please ?
Thanks in advance and Best regards,
Paulo Pela

Hello,
Thank you for your rapid help.
In fact, I don´t know which tab (function or Global data, etc...) do I need to write the code and what javascript code do I need to write to display a marketing attribute from BP.
Do you have any material to help me? If yes, please send it to [email protected]
I couldn't´t find any documentation on SAP material.
Or can you guide me to do it?
Thank you for your attention,
Regards
Paulo Pela

Email Pop-UP message "Email issue detected"

Over the last week I continually receive a pop-up message with "Email issue detected" and the options of "Fix" or "Ignore"
When I selct FIX it sends a test message to my Outlook 2003. A new pop-up then appears with no fault found. However it does refer to my current email address and also an old email address which I have not used in 5-6 years.
How do I stop this and get rid of old address?

Sounds like a bit of Malware to me.
Try malware removal tool from Cnet Downloads http://download.cnet.com/windows/security-software/?tag=rb_content;main
Plenty on there to choose from
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Pop up message via Alert Modeler tool

Similar Messages

Maybe you are looking for