Trigger alert modeler CRM IC based on SAP ISU information

Hi experts,
My current client will start a trial with smart meters shortly. These meters will be registered in SAP ISU as devices with a specially reserved device type.
Device type is not replicated to CRM, but the call center wishes to receive an alert in IC alert modeler if a customer has a smart meter placed.
My questions:
- Is it possible to trigger an alert based on information in another system?
- If so, what would be the best approach (with rough indication of effort involved)?
- How can this custom made check be used within the alert modeler?
Alternatively, we could create a special marketing attribute for these customers, but standard SAP cannot use marketing attributes assigned to a Business Partner either. So the question how to integrate custom check within alert modeler remains relevant for this scenario as well.
Thank you in advance for your help.
Regards,
Jeroen
PS Feel free to contact me if more information is needed!

solved

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