Help logging into BT a/c!

Can anyone out there help. On one of my laptops! when I try to log into my BT a/c. I get this Message. Ajax Error, dynamic link library error? what does this mean? bt are no help at all? This all happend, when I tried to update my netprotect plus? After I had removed prog, could not reinstall? as cannot access bt a/c?

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
When you uninstalled BTNetprotect did you make sure you used the BTNetprotect/McAfee removal tool after you restarted your computer. If not you need to use it now. You can get it from this link.
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
If you do want to re use BT Netprotect you should be able to reinstall it after running the removal tool.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

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    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: Session 257 released (0 references)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: loginwindow connection closed; closing server.
    Dec 17 09:09:09 ittest-mac3.local loginwindow[641]: CGSFlushWindowContentRegion: Invalid connection
    Dec 17 09:09:09 ittest-mac3.local UserEventAgent[725]: CGSGetNextEventRecord (Inline) connection 0x201b, 16384 bytes
    Dec 17 09:09:09 ittest-mac3.local UserEventAgent[725]: CGSShutdownServerConnections: Detaching application from window server
    Dec 17 09:09:09 ittest-mac3.local UserEventAgent[725]: CGSDisplayServerShutdown: Detaching display subsystem from window server
    Dec 17 09:09:09 ittest-mac3.local UserEventAgent[11]: Captive: [UserAgentDied:139] User Agent @port=15883 Died
    Dec 17 09:09:09 ittest-mac3.local loginwindow[826]: Login Window Application Started
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Server is starting up
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Session 256 retained (2 references)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Session 256 released (1 references)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Session 256 retained (2 references)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: init_page_flip: page flip mode is on
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: mux_initialize: Mode is dynamic
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: GLCompositor enabled for tile size [256 x 256]
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: CGXGLInitMipMap: mip map mode is on
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: WSMachineUsesNewStyleMirroring: true
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x042803c0: GL mask 0x11; bounds (0, 0)[1440 x 900], 27 modes available
            Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model a00f, S/N 0, Unit 0, Rotation 0
            UUID 0x000006100000a00f00000000042803c0
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003f: GL mask 0x8; bounds (0, 0)[0 x 0], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 3, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003f
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003e: GL mask 0x4; bounds (0, 0)[0 x 0], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003e
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003d: GL mask 0x2; bounds (0, 0)[0 x 0], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003d
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Created shield window 0x4 for display 0x042803c0
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Created shield window 0x5 for display 0x003f003f
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Created shield window 0x6 for display 0x003f003e
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Created shield window 0x7 for display 0x003f003d
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x042803c0: GL mask 0x11; bounds (0, 0)[1440 x 900], 27 modes available
            Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model a00f, S/N 0, Unit 0, Rotation 0
            UUID 0x000006100000a00f00000000042803c0
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003f: GL mask 0x8; bounds (2464, 0)[1 x 1], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 3, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003f
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003e: GL mask 0x4; bounds (2465, 0)[1 x 1], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003e
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003d: GL mask 0x2; bounds (2466, 0)[1 x 1], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003d
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: CGXPerformInitialDisplayConfiguration
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]:   Display 0x042803c0: MappedDisplay Unit 0; Alias(4, 0x11); Vendor 0x610 Model 0xa00f S/N 0 Dimensions
    13.03 x 8.15; online enabled built-in, Bounds (0,0)[1440 x 900], Rotation 0, Resolution 2
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]:   Display 0x003f003f: MappedDisplay Unit 3; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x
    0.00; offline enabled, Bounds (2464,0)[1 x 1], Rotation 0, Resolution 1
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]:   Display 0x003f003e: MappedDisplay Unit 2; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x
    0.00; offline enabled, Bounds (2465,0)[1 x 1], Rotation 0, Resolution 1
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]:   Display 0x003f003d: MappedDisplay Unit 1; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x
    0.00; offline enabled, Bounds (2466,0)[1 x 1], Rotation 0, Resolution 1
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: CGXMuxBoot: Boot normal
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: GLCompositor: GL renderer id 0x01022647, GL mask 0x0000000f, accelerator 0x0000494b, unit 0, caps QEX|
    QGL|MIPMAP, vram 1024 MB
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: GLCompositor: GL renderer id 0x01022647, GL mask 0x0000000f, texture units 8, texture max 16384,
    viewport max {16384, 16384}, extensions FPRG|NPOT|GLSL|FLOAT
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: GLCompositor: GL renderer id 0x01024400, GL mask 0x00000010, accelerator 0x00004833, unit 4, caps QEX|
    QGL|MIPMAP, vram 580 MB
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: GLCompositor: GL renderer id 0x01024400, GL mask 0x00000010, texture units 8, texture max 16384,
    viewport max {16384, 16384}, extensions FPRG|NPOT|GLSL|FLOAT
    Dec 17 09:09:10 ittest-mac3.local loginwindow[826]: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: Created shield window 0x8 for display 0x042803c0
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: Display 0x042803c0: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferFormula (1.000000,
    1.000000, 1.000000)
    Dec 17 09:09:10 ittest-mac3.local launchctl[829]: com.apple.findmymacmessenger: Already loaded
    Dec 17 09:09:10 ittest-mac3.local com.apple.SecurityServer[15]: Session 100018 created
    Dec 17 09:09:10 ittest-mac3.local hidd[59]: CGSShutdownServerConnections: Detaching application from window server
    Dec 17 09:09:10 ittest-mac3.local hidd[59]: CGSDisplayServerShutdown: Detaching display subsystem from window server
    Dec 17 09:09:10 ittest-mac3.local loginwindow[826]: Login Window Started Security Agent
    Dec 17 09:09:10 ittest-mac3.local UserEventAgent[831]: cannot find useragent 1102
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: MacBuddy was run = 0
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042803c0 device: 0x1072ab320 
    isBackBuffered: 1 numComp: 3 numDisp: 3
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later.
    Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and
    later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use
    -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later.
    Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:11 ittest-mac3.local WindowServer[827]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.
    Dec 17 09:09:11 ittest-mac3.local WindowServer[827]: Display 0x042803c0: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferFormula (1.000000,
    1.000000, 1.000000)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: CGXGetConnectionProperty: Invalid connection 8727
    Dec 17 09:09:09 --- last message repeated 4 times ---
    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: dict count after removing entry for window 0xfe is 0
    Dec 17 09:09:09 ittest-mac3.local coreservicesd[73]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending
    notification kLSNotifyApplicationDeath to notificationID=243
    Dec 17 09:09:09 ittest-mac3 com.apple.launchd[1] (com.apple.quicklook.satellite.D6822423-2893-4C1C-B282-5022A61D589C[806]): Could not terminate job: 3: No
    such process
    Dec 17 09:09:09 ittest-mac3 com.apple.launchd[1] (com.apple.quicklook.satellite.D6822423-2893-4C1C-B282-5022A61D589C[806]): Using fallback option to
    terminate job...
    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: CGXGetConnectionProperty: Invalid connection 8727
    Dec 17 09:09:09 --- last message repeated 4 times ---
    Dec 17 09:09:09 ittest-mac3 com.apple.launchd.peruser.164370296[712] ([0x0-0x44044].com.apple.AppleSpell[767]): Exited: Terminated: 15
    Dec 17 09:09:09 ittest-mac3 com.apple.launchd.peruser.164370296[712] (com.apple.quicklook[803]): Exited: Killed: 9
    Dec 17 09:09:09 ittest-mac3.local coreservicesd[73]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification
    kLSNotifyApplicationDeath to notificationID=272
    Dec 17 09:09:09 ittest-mac3 com.apple.launchd.peruser.164370296[712] (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000[813]): Exited: Killed: 9
    Dec 17 09:09:09 ittest-mac3.local loginwindow[641]: DEAD_PROCESS: 641 console
    Dec 17 09:09:09 ittest-mac3.local migCacheCleanup[736]: Cache cleanup: cleanup for user 164370296 took 0.07 seconds
    Dec 17 09:09:09 ittest-mac3.local coreservicesd[73]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending
    notification kLSNotifyApplicationDeath to notificationID=260
    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: CGXGetConnectionProperty: Invalid connection 8727
    Dec 17 09:09:09 --- last message repeated 4 times ---
    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: CGXRestartSessionWorkspace: session workspace exited for session 257 (on console)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: Session 257 released (1 references)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: Session 257 released (0 references)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[76]: loginwindow connection closed; closing server.
    Dec 17 09:09:09 ittest-mac3.local loginwindow[641]: CGSFlushWindowContentRegion: Invalid connection
    Dec 17 09:09:09 ittest-mac3.local UserEventAgent[725]: CGSGetNextEventRecord (Inline) connection 0x201b, 16384 bytes
    Dec 17 09:09:09 ittest-mac3.local UserEventAgent[725]: CGSShutdownServerConnections: Detaching application from window server
    Dec 17 09:09:09 ittest-mac3.local UserEventAgent[725]: CGSDisplayServerShutdown: Detaching display subsystem from window server
    Dec 17 09:09:09 ittest-mac3.local UserEventAgent[11]: Captive: [UserAgentDied:139] User Agent @port=15883 Died
    Dec 17 09:09:09 ittest-mac3.local loginwindow[826]: Login Window Application Started
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Server is starting up
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Session 256 retained (2 references)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Session 256 released (1 references)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Session 256 retained (2 references)
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: init_page_flip: page flip mode is on
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: mux_initialize: Mode is dynamic
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: GLCompositor enabled for tile size [256 x 256]
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: CGXGLInitMipMap: mip map mode is on
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: WSMachineUsesNewStyleMirroring: true
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x042803c0: GL mask 0x11; bounds (0, 0)[1440 x 900], 27 modes available
            Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model a00f, S/N 0, Unit 0, Rotation 0
            UUID 0x000006100000a00f00000000042803c0
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003f: GL mask 0x8; bounds (0, 0)[0 x 0], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 3, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003f
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003e: GL mask 0x4; bounds (0, 0)[0 x 0], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003e
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003d: GL mask 0x2; bounds (0, 0)[0 x 0], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003d
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Created shield window 0x4 for display 0x042803c0
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Created shield window 0x5 for display 0x003f003f
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Created shield window 0x6 for display 0x003f003e
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Created shield window 0x7 for display 0x003f003d
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x042803c0: GL mask 0x11; bounds (0, 0)[1440 x 900], 27 modes available
            Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model a00f, S/N 0, Unit 0, Rotation 0
            UUID 0x000006100000a00f00000000042803c0
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003f: GL mask 0x8; bounds (2464, 0)[1 x 1], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 3, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003f
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003e: GL mask 0x4; bounds (2465, 0)[1 x 1], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003e
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: Display 0x003f003d: GL mask 0x2; bounds (2466, 0)[1 x 1], 1 modes available
            off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
            UUID 0xffffffffffffffffffffffff003f003d
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: CGXPerformInitialDisplayConfiguration
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]:   Display 0x042803c0: MappedDisplay Unit 0; Alias(4, 0x11); Vendor 0x610 Model 0xa00f S/N 0 Dimensions
    13.03 x 8.15; online enabled built-in, Bounds (0,0)[1440 x 900], Rotation 0, Resolution 2
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]:   Display 0x003f003f: MappedDisplay Unit 3; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x
    0.00; offline enabled, Bounds (2464,0)[1 x 1], Rotation 0, Resolution 1
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]:   Display 0x003f003e: MappedDisplay Unit 2; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x
    0.00; offline enabled, Bounds (2465,0)[1 x 1], Rotation 0, Resolution 1
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]:   Display 0x003f003d: MappedDisplay Unit 1; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x
    0.00; offline enabled, Bounds (2466,0)[1 x 1], Rotation 0, Resolution 1
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: CGXMuxBoot: Boot normal
    Dec 17 09:09:09 ittest-mac3.local WindowServer[827]: GLCompositor: GL renderer id 0x01022647, GL mask 0x0000000f, accelerator 0x0000494b, unit 0, caps QEX|
    QGL|MIPMAP, vram 1024 MB
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: GLCompositor: GL renderer id 0x01022647, GL mask 0x0000000f, texture units 8, texture max 16384,
    viewport max {16384, 16384}, extensions FPRG|NPOT|GLSL|FLOAT
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: GLCompositor: GL renderer id 0x01024400, GL mask 0x00000010, accelerator 0x00004833, unit 4, caps QEX|
    QGL|MIPMAP, vram 580 MB
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: GLCompositor: GL renderer id 0x01024400, GL mask 0x00000010, texture units 8, texture max 16384,
    viewport max {16384, 16384}, extensions FPRG|NPOT|GLSL|FLOAT
    Dec 17 09:09:10 ittest-mac3.local loginwindow[826]: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: Created shield window 0x8 for display 0x042803c0
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: Display 0x042803c0: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferFormula (1.000000,
    1.000000, 1.000000)
    Dec 17 09:09:10 ittest-mac3.local launchctl[829]: com.apple.findmymacmessenger: Already loaded
    Dec 17 09:09:10 ittest-mac3.local com.apple.SecurityServer[15]: Session 100018 created
    Dec 17 09:09:10 ittest-mac3.local hidd[59]: CGSShutdownServerConnections: Detaching application from window server
    Dec 17 09:09:10 ittest-mac3.local hidd[59]: CGSDisplayServerShutdown: Detaching display subsystem from window server
    Dec 17 09:09:10 ittest-mac3.local loginwindow[826]: Login Window Started Security Agent
    Dec 17 09:09:10 ittest-mac3.local UserEventAgent[831]: cannot find useragent 1102
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: MacBuddy was run = 0
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042803c0 device: 0x1072ab320 
    isBackBuffered: 1 numComp: 3 numDisp: 3
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later.
    Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and
    later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use
    -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later.
    Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:11 ittest-mac3.local WindowServer[827]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.
    Dec 17 09:09:11 ittest-mac3.local WindowServer[827]: Display 0x042803c0: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferFormula (1.000000,
    1.000000, 1.000000)
    Log2: This log showed was captured when we logged into a test account that have Unix Attributes configure just like our regular user's account.
    ^C
    ittest-mac3:log root# tail -f system.log
    Dec 17 09:09:10 ittest-mac3.local loginwindow[826]: Login Window Started Security Agent
    Dec 17 09:09:10 ittest-mac3.local UserEventAgent[831]: cannot find useragent 1102
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: MacBuddy was run = 0
    Dec 17 09:09:10 ittest-mac3.local WindowServer[827]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042803c0 device: 0x1072ab320 
    isBackBuffered: 1 numComp: 3 numDisp: 3
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later.
    Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and
    later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use
    -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:10 ittest-mac3.local SecurityAgent[836]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later.
    Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Dec 17 09:09:11 ittest-mac3.local WindowServer[827]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.
    Dec 17 09:09:11 ittest-mac3.local WindowServer[827]: Display 0x042803c0: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferFormula (1.000000,
    1.000000, 1.000000)
    Dec 17 09:09:41 --- last message repeated 1 time ---
    Dec 17 09:10:13 ittest-mac3.local SecurityAgent[836]: User info context values set for tle
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_authenticate(): Got user: mtest
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_authenticate(): Got ruser: (null)
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_authenticate(): Got service: authorization
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_authenticate(): Context initialised
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_authenticate(): Stashing kcm credentials in enviroment for kcminit: [email protected]
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_authenticate(): pam_sm_authenticate: ntlm
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_acct_mgmt(): OpenDirectory - Membership cache TTL set to 1800.
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in od_record_check_pwpolicy(): retval: 0
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in od_record_attribute_create_cfstring(): returned 2 attributes for
    dsAttrTypeStandard:AuthenticationAuthority
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Establishing credentials
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Got user: mtest
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Context initialised
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Got euid, egid: 0 0
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Done getpwnam()
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Done setegid() & seteuid()
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): pam_sm_setcred: init credential cache
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): pam_sm_setcred: storing credential for: [email protected]
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Got cache_name: API:2137600189:2
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Environment done: KRB5CCNAME=2137600189:2
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Cache closed
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Done cleanup2
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Done cleanup3
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Done seteuid() & setegid()
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): Done cleanup4
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): pam_sm_setcred: ntlm
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in ac_complete(): ac_complete returned: 0 for 2137600189
    Dec 17 09:10:13 ittest-mac3.local authorizationhost[844]: in pam_sm_setcred(): pam_sm_setcred: ntlm done, used domain: PROS1
    Dec 17 09:10:13 ittest-mac3.local SecurityAgent[836]: Login Window login proceeding
    Dec 17 09:10:13 ittest-mac3.local ManagedClient[830]: ODUGetMCXRecordWithCache(): [ODRecord setNodeCredentialsWithRecordType:"dsRecTypeStandard:Users"
    authenticationType:kDSStdAuthNodeNativeRetainCredential authenticationItems:["mtest", password]]) == 2100 (Connection failed to the directory server.) [This
    error is ignored and is only being flagged for notification]
    Dec 17 09:10:13 ittest-mac3 com.apple.launchd[1] (com.apple.launchd.peruser.4294967295[846]): getpwuid("4294967295") failed
    Dec 17 09:10:13 ittest-mac3 com.apple.launch

    -Reece,
    We only have 1 single domain, 1 domain forest, no subdomains, only alias. I had replied to the other post as well. But I am happy to paste it here in case anyone want to read it.
    So, after a few months of testing, capture and sending logs back and forth to Apple Engineers, we found out there is a setting in AD, under User Account that prevent us to log into AD from Mountain Lion. If you would go to your AD server, open up a user account properties, then go to Account tab, the "Do not require Kerberos preauthentication" option is checked. As soon as I uncheck that option, immediately I was able to log into AD on the Mac client. Apple engineers copied all my AD settings and setup a test environment on their end and match exact mine AD environment. They was able to reproduce this issue.
    The bad part about this is... our environment required the "Do not require Kerberos preauthentication" is checked in AD, in order for our users to login into some of our Unix and Linux services. Which mean that it is impossible for us to remove that check mark because most, if not all of them some way or another require to login into applications that run on Unix and Linux. Apple is working to see if they can come up with a fix. Apparently, no one has report this issue except us. I believe most of you out there don't have that check mark checked in your environment... Anyone out there have any suggestion to by pass or have a work around for this?

  • When I turn on my iMac it comes up with the icon which I then log into. The password works and I then get the apple icon and the spinning wheel. After a minute it turns into a prohibited icon. If I log on the guest icon I get to Safari. Help!

    When I turn on my iMac it comes up with the login icons which I then choose and log into. The password works and I then get the apple icon and the spinning wheel. After about a minute the Apple icon turns into a prohibited icon. However, if I log in under the guest icon, I can access the wifi and get to Safari. I really don't know what to do next. Any help would be gratefully appreciated.

    Are you running any A-V? If it's an iMac 21.5, I don't think you're running Leopard, 10.5. Probably at least Snow Leopard, 10.6. This is the Leopard forum.
    This article says meant for 10.3.9 and eariler, but contains some still useful suggestions.
    http://support.apple.com/kb/TS1411
    Try a Safe Boot. Shift at the startup chime and expect a much longer time to boot. This will bring you to a login screen with "Safe Boot" in red.
    Look at this as well.
    http://support.apple.com/kb/TS1417

  • I just installed lion on my macbook pro it doesn't let me log into my username. so what im going to do is to restore it and reinstall lion any help on how to do it correctly tho??

    so i installed lion on my friends macbook pro and it didn't let me log into his personal username like after you turn it on it just hilghts his name and the bar to type in his password doesn't show you. so what i was thing is to back up his personal hard drive and restoring it and try to reinstall lion.. from a momory stick that i have put lion on as my personal copy. any way on doing it better or how to restore the mac and be able to reinstall lion plz help.

    Chuck
    Without knowing what exactly has gone wrong it is difficult to be precise, but it sounds a bit like you are attempting to install YOUR copy of Lion on your friend's machine?
    I'm not sure the licence allows you to do that.
    IF you are attempting to install a legitimate copy of Lion on his machine, then I would suggest you try again. That sometimes works.
    Do you / he have a backup?
    Have you tried starting from the recovery disk and repairing the hard drive etc.?

  • My documents on pages have been deleted from my ipad. I have logged into icloud from a windows computer and can see all my lost documents, but cant seem to get them back on my ipad. HELP!

    I opened up my pages app and the document i needed opened up automatically, i turned away from my ipad to log onto my computer only to find when i look back at my ipad that ALL my documents have been deleted!! It is very important i get these back as i have an assignment to hand in tomorrow and ALL my revision is on their for my exam in 4 days time. please please please help me get my documents back onto my ipad? I have logged into icloud on my computer and can see the  documents but cant work out how to get them back on my ipad???

    http://support.apple.com/kb/HT5824?viewlocale=en_US&locale=en_US

  • HT201263 Bought second hand iPhone not realising logged into iCloud, Please help me remedy this problem?

    Hi there good people, I recently purchased an iPhone 4 from a sales site on Facebook, I checked to see that the phone was not signed in to App Store/iTunes but didn't occur to me that it could still be logged into iCloud (Which it is) as I thought you could only use 1 Apple ID per handset at any given time.  3 months have passed and all was fine, until today when I dropped the phone and now a box pops up wanting iCloud password every 5 Seconds after I've cancelled the last one.  I got in contact with the guy I bought it from but as three months have passed he says he can't remember the password he used and was not able to log out of iCloud because of this. (plus he's switched to Android)  I took the phone to my local phone repair shop and they told me there is nothing can be done without the account password, my question is:  Will the "Recovery Mode" trick work with this problem?  I'm sorry but I simply refuse to believe that there is no solution or way round this... I know Apple are very tight on security but what would I have done if this was a brand new iPhone 6 instead, would I simply accept that I was the proud owner of an extremely expensive house brick?  I welcome any advice that might help me to reset the damned phone... Thanking you in advance for your time and effort.  Daniel Grant.

    Welcome to the Apple community.
    Unfortunately, you cannot do very much with your phone unless you get assistance
    from the previous owner, they should either provide you with the password to
    unlock it or remove their account from the phone entirely remotely through
    iCloud.com > Find My Phone.

  • HT203433 Hi! I am so stumped with having multiple apple ID accounts now when I try to do an update on my iPhoto app it tells me to log into the account I used to purchase that app. I have tried going into my other accounts. Please help.

    Hi! I am so stumped with having multiple Apple ID accounts. I did this not knowing what I was doing and now I can not update my iPhoto app because it tells me to log into the account that I used to purchase it. I thought I was trying to do this but I can't get anywhere.
    Please help!
    Flora

    Hi Florafromco,
    You can view your iTunes Store account and request assistance by following the instructions below:
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    I hope this information helps ....
    The following article will provide a little more information regarding using multiple Apple ID's:
    Using your Apple ID for Apple services
    http://support.apple.com/kb/HT4895
    I hope this information helps ....
    Have a great day!
    Have a great day!
    - Judy

  • HT4436 When ever I try to log into I Cloud it rejects my Apple ID I have changed it several times but all to no avail. Strangely I can use my ID to buy Itunes music. Can any one help please?

    Can anyone help? I am unable to log into ICloud. When I type in my ID and password it comes back with 'incorrect password' I have changed the password several times but it doesn't help. strangely i can use my paswod to buy buy Itunes music but not for Icloud. Any suggestions would be gratefully recieved.

    Hello CarenzaRielle,
    I know not being able to access your Apple ID can be frustrating. I have located an article that will walk you through a series of troubleshooting steps to resolve this:
    Apple ID: If you forget your password
    http://support.apple.com/kb/ht5787
    Refer to the Apple ID Support page if you are unable to reset your password using the steps in this article. If you know your Apple ID password, you can also choose to change your Apple ID or change your password.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Can't log into my XP machine from MacBook Pro using GoToMyPC - Help Please?

    I just got a new MacBook Pro 17" and am having trouble logging into the the computer at my office (Dell Machine XP Pro). I've used the service for quite some time now so it's not that I am new to the web based service.
    Here's what happens:
    I sign into my account at the GoToMyPC.com website with my username & password without problem. The website shows that my Dell machine is "on line" as normal. When I click onthe Connect button, the the Safari window resizes (universal viewer?) and looks like it starts to load. However, within a few seconds, I get the spinning beachball of death. I've tried to let it sit there for as long as 10 minutes with no change. I have to force quick Safari because it's "not responding"
    Here's what I think I know and the steps I've taken thus far...
    I know that the service is working because I am able to log in from my wife's laptop ( HP - Windows XP home) from the same home wireless network that MacBook is connected to. That also rules out (I think??!!) any issues with the wireless network in my home.
    I don't believe that there is any inherrent problem using a Mac to log in using the GoToMyPC service since I tried it on several different computers in the Apple Store without any issues whatsoever.
    I talked with GoToMyPC tech support and they they it seems like a Java problem. However, it seems that I have the latest Java plug-ins in my Applications/Utilities/Java folder (1.3.1 & 1.4.2). Other than that suggestion they weren't much help.
    I called AppleCare and they had me set up a test user account with no other changes to settings, etc... No help. They then had me re-install the OS from the original discs. No Help and know I have a folder called "previous systems" on my HD taking up 10 Gig. Can I just delete this folder or have I now opened up another can or worms?
    I've poked around the security settings in the system prefs panel - but nothing juped out at me as a pssible soltion so I didn't change anything.
    I'm at my wits end - I need this to work and can't figure out why it isn't.
    Anybody got any ideas???
    MacBook Pro 17" - 2 Gig Ram - 120 Gig HD   Mac OS X (10.4.6)   OS 10.4.7 on the "previous system"

    Glad to hear that you found it.
    Unfortunately, when we try to help folks...we usually stumble around for ideas, especially when we don't have the "whole picture". Your router/modem security setup was the wild card.
    In your case, it was particularly odd that wife's PC could get out to Citrix through the router's firewall, but Mac couldn't.
    But I'd be willing to bet that there's a FAQ section at GoToMyPC, that will explain this for you. But when you're up to your ears in alligators...well you know the rest
    (Do you have a firewall running on both the Motorola and on the wireless router? Or don't you have a router, as such, and the network is provided using just the Motorola? Something to think about. Two firewalls are not necessarily better than one).
    no reply needed...just glad you're "in".

  • HT204380 Hello...i have one problem with my ipod touch 4th gen....when i try to log in and start use the facetime one message appears in the screen that is say....you couldn't get log into facetime...what i must do??pleaze help me :/

    Hello i have one problem with my ipod touch 4th gen....when i try to log in facetime one message appears in the screen whick saying you couldn't log into facetime.....what i suppose to do?? :/please help me :/

    Try:
    The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems

  • I keep getting an error message when I try to log into to ExportPDF through my Adobe Reader. "Network error occurred while attempting to sign in". Can anyone help, please?

    I keep getting an error message when I try to log into to ExportPDF through my Adobe Reader. "Network error occurred while attempting to sign in". Can anyone help, please?

    Hi Simon,
    I'm sorry to hear that you're having trouble logging in to ExportPDF via Reader. I've checked your account, and all is well there.
    For starters, please make sure that you have the most current version of Reader installed by choosing Help > Check for Updates.
    If you're still having trouble logging in via Reader, please try logging in to the web interface at https://cloud.acrobat.com.
    Please let us know how it goes.
    Best,
    Sara

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