Help logging into remote desktop

Hello - I newly downloaded the Microsoft Remote Desktop and believe I have all of my company's info entered correctly (an IT staff even verified it for me!), but I cannot seem to get things to connect.
I keep getting this error message -
HTTPSGatewayEndpointException: ReadFromSubEndpointError(6)
What does this mean? Is there anything in particular I should do to troubleshoot? Any help would be much appreciated!
Kendall

Hi,
Are you referring to Remote Desktop Client? And which device are you using, iPhone/iPad or Mac/MacBook?
If it is iPhone/iPad, could you remote to the same target with an laptop with using same wifi? I'm thinking if it is the wireless connection which is causing the issue. You can confirm with your IT staff too.
And if it is a macbook/mac, try to connect with a cable instead of using wireless connection to see the result.
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Hi,
I agree with that you may use the incorrect user account or format.
You can try the following format.
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Jeremy Wu
TechNet Community Support

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I have already checked to make sure the usernames and passwords were correct. They were.
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Thursday, March 19, 2015
This is a summary of the new and changed content scheduled for release on Thursday, March 19, 2015.
New security content:
This has nothing to do with this issue in this thread, it just happens to have been published today and yet no kb is public.
Security Update for Windows Server 2003 (KB3048051)
Locale: All
Deployment: Windows Update, Microsoft Update, Automatic Updates, WSUS, and Catalog
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Target platforms: Windows Server 2003 and Windows XP
Approximate file sizes:
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http://support.microsoft.com/kb/3048051
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> Once the user goes into Computer and double clicks on the drive, they
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Hello,
I use Microsoft's remote desktop over a VPN to use my servers at work (terminal services). It works great in every aspect except when I try to write using inkwell. When I start to write with my stylus the yellow paper window opens and accepts my handwriting. Then it transfers only the letter A repeatedly into the text field within remote desktop (microsoft). If I write "Hello" it will come out as "Aaaaa". If I write "The Quick Brown Fox" it comes over as Aaaaaaaaaaaaaaaaaaa"
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Message was edited by: ESJoeProductions

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