HELP! My 8520's come up with 'reload software 552'

My Curve 8520 has come up with 'Reload Software 552' on the screen and wont switch on or off. What can I do to get it fixed?!? :/
I downloaded Crunch SMS and my phone restarted, and now it wont switch back on again

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My phone states "Reload software 552"

Hi - I have had my curve 8520 since April - bought it from Amazon - it suddenly went white during downlaoding an app and has been stuck ever since with Reload Software 552 on display screen - I have followed all of the blackberry 101 tutorials but my PC always recognises my phone so I do not have change to reboot memory in com unknown status as it never shows this. I have searched and searched the blackberry help website to find a way of emailing or a telephone number to no avail and Amazon will not replce until I have spoke to somebody at Blackberry - HELP !!!! I am starting to lose all faith in Blackberry and seriously thinking of asking for full refund from Amazon - can someone point me in the right direction - Thanks !!!!!

Don't worry. It'll be well. What you do is you first "wipe" your phone using either BBSAK or JL_cmder. Your phones OS will be completely removed. The connect your phone to your desktop software it'll pop-up a message of failing to connect. Click on update, and select your previous OS version to install. Read through every step to select add in you want. Then the OS will install. Please update on your progress
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Error Msg - reload software 552

Hi everyone, Can someone help me pls
I downloaded the Blackberry Protect, it asked me to reboot. I did and it came back with RELOAD SOFTWARE 552.
Its not coming on apart from that message.
I have tried taking out and putting back both the battery and sim card, nothing is working.
Please what can i do

Hi
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps. This option is available with
BlackBerry Device Software 3.8 and later.
1. In the device Options, click Security.
If you are using BlackBerry Device Software 4.1, click Security Options > General Security.
2. Click the trackwheel and select Wipe Handheld.
3. Click Continue.
4. Type “blackberry”. All the data on the BlackBerry device is erased.
On some new versions of BlackBerry software, the menu navigation is slightly different.
1. Go to Options.
2. Select Security Options.
3. Select General Settings.
4. Click the Menu key.
5. Select Wipe Handheld.
6. Click Continue.
7. Type “blackberry”. All the data on the BlackBerry device is erased.
Launch the new Desk Top Software on the computer
1. Connect your device to your computer.
2. On the home screen of the BlackBerry® Desktop Software, click Update my device.
3. Do one of the following:
* To download an update, click Get update.
* To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
Ensure the new OS is the one you prevously downloaded.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

BBCurve8520 : "Reload Software 552" URGENT!!! I need help now...

I 'm using BB curve 8520 now. Recently, I installed a couple of applications through BB App software on my device. I reboot my device after downloading apps but while restarting my device it stuck on "reload software 552" in the white screen. I removed and put it back my battery, same thing goes on. I don't know what to do. so, i tried to find solutions on google. i have tried application loader but it says "Desktop loader is unable to connect the device. you may need to enter the password on the device" after the status shown 100%. I don't even have a password on my device. I'm so confuse about what is happening to my device. I cant backup my data through BB desktop software because it says my device is disconnected (I'm still connecting my device with USB) no matter how many times i click on Retry, it says unable to connect the device. My Problem is how to connect my bb with my pc (even though i had connected my device with USB, it didnt seem to work) and how to solve the "reload software 552" (Really need help D. Anyone could help me to solve this problem? Thanks.

Additional Information:
Thats what it says whenever i try to connect my bb.
I cant connect my device. Help...

HELP! Reload Software 552 Error??

Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

Hi and welcome to the forums!
1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
3) What does the "windows installer won't work mean?
4) Tell us every detail you can think of so we can help with the best advice.
Either way we can get you through fixing the error, Ok?
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Frozen Phone saying ; "Reload Software: 552" ?? Help !!!!!!!!!!

My screen is frozen on a WHITE SCREEN, with the words "Reload Software 552". I have taken the battery out and had no corrections to this issue.
I admit that in the 3 days that I have had my new BB Tour from Verizon, that I downloaded plenty of Apps from BB App world and some from Crackberry.com. Are these the causes for the FREEZE ?
Can I just reload the software from my BB Desktop Manager ?
How can I prevent this from happening again ?
Matt

Hi and welcome to the Forums!
Here is the procedure for that error code:
KB18751 Error "App Error 552" or "Reload software 552" is displayed on the BlackBerry smartphone
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Reload software: 552 HELP ME

I have a problem:
I had to reboot my bb curve 8520 and when I did I got white screen and on it was:
"Reload Software: 552"
it looked like this:
I hope someone can help me solve this problem, because I can not do anything now

You are going to have to connect your device to your computer to reload the software.
Please take a look at this link.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB18751&sliceId=1&cm...

Reload Software:552 and then "Application loader was unable to connect with your device."

Hi guys
I'm new to this forum and looking for a help please..
My curve 8900 got the "Reload Software:552" message on the screen. I was trying to uninstall an application and after it asked me to reboot, it showed me that message. I already try to reinstall the OS like most of you guys said. But when I already in the process of that, it showed me "Application loader was unable to connect with your device. Please re-connect yout device, enter password, if requiered, and retry"
I was trying this steps..
1. use the BlackBerry Desktop Manager
2. connect the BlackBerry to the computer using a USB cable
3. click application loader, then start
4. then i choose the OS and apps i want to install it also
5. after i click finish and the process start, i stuck on the task 2 of 5 "wait for device initialization" and then the message "Application loader was unable to connect with your device. Please re-connect yout device, enter password, if requiered, and retry" showed.
I try and try again but there is no use. it keeps show that message.
help me please, this really frustrates me
Thanks in advance guys..

1. Make certain your USB cable is connected to a main REAR USB port on the rear of the PC, not a front USB port, not a USB hub.
2. Try loading the OS with these instructions (make sure that Desktop Manager is not running):
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

8520 curve error "Reload Software 552"

I don't know how to fix error message. I can not get pass the white screen saying Reload software 552. As soon as i take the battery out then put the battery back in it goes to that screen. HOW DO I GET PASSS that screen????????
Thank You
Czabless

Hey there Czabless
Unfortunately a hard reset will not work you will have to reload the software to your device. In order to do that you will need to download and install both the blackberry desktop manager as well as the blackberry device software to your computer.
KB11320 - Clean reload with desktop software
KB16251 - Clean Reload without desktop manager software
These should give you what you need to get rid of this error message
*Note if you are running VIsta or Win 7 make sure you turn off the User Account Controls as this will help the installation process go a whole lot smoother.

Reload software 552 on blackberry curve 8520

I've read how to fix this problem but when I connect my blackberry to computer via usb cable my computer doesn't recognise any connection.
What do I do now?

Hello hitman_544
Welcome to BlackBerry Support Community Forums
Please follow this article of Knowledge Base to resolve your issue :
KB18751 : Error " Reload Software 552 " is displayed on the BlackBerry smartphone.
I hope it helps.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Reload Software 552 - Can't Restore!!

Hi all, I have a 8520 and just after installing a new app its crashes with this msg : "Reload Software 552"
I have been reading many articles, one of them from official site (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18751). This one has one step where i should connect through the USB without the battery, but is not working on my phone. If I took the battery I can't connect with the PC.
ALso, Im still having one problem. I could re-install the OS but the phone its restore to 0, the MENU does not have the any of the apps, I can see all on my SD (apps, pictures) but I can't access any of this from the OS.
I hope somebody can help me on this as my Bberry is My right hand!!

You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload Software: 552 - What?

My Curve 8520 is "locked up" with the display reading: Reload Software: 552
How can I fix this problem?

Are you using Desktop Manager or the new Desktop Software? If the latter, left hand side "applications." If the earlier versions see
http://www.cio.com/article/444720/RIM_BlackBerry_How_To_Use_BlackBerry_Desktop_Manager_to_Load_Updat...
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Reload Software:552 Problem

My Curve 8520 is still "locked up" with the display "Reload Software: 552". I tried using KB18751 to no avail.
What next? Buy a new phone?

hixgreen wrote:
Is that a question ?? or a statement??
I'm not sure I've done any wiping or uploading.
I couldn't determine from your post as to whether or not you had followed the advice in the KB you quoted
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18751
Consequently, it was both a question and a statement.
The advice in the KB is to reload the OS, so are you saying you have done that and it didn't work, or you did do it and have ended up with the error?
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Blackberry Curve Screen Frozen states reload software 552

Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

Hello keastman,
Welcome to the support forums.
This article should help you out regarding your "Reload Software: 552"
Error "Reload Software: 552" is displayed on the BlackBerry smartphone
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Reload Software 552 - Is all my data lost?

Hi everyone,
I have a major issue with my BB and I am scared that my data may be lost. My device hasnt been working properly recently, so tonight I tried to do a contact back up with Orange, for which I had to download their app. Once I downloaded it the phone has shut and when I restarted it again it showsn a white screen "Reload Software 552".
I know that the contact back-up I tried to do with Orange, was not succsful, so will I loose all my contatcs if I do a software reset now? I am not too bothered about my pics, apps etc....but I have about 600 contacts both business and private, for which I dont have a back up.
I tried using the DM but it wont recognize my device. Please help me on this one, and let me know if there is any way out of this, which will NOT ERASE my contacts??
Many thanks.

You have NO recent back up of the device, or have BlackBerry Protect installed and working?
Yes, you will likely lose your contacts and personal information on the device.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you may see your PIN listed, or you might see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HELP! My 8520's come up with 'reload software 552'

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