Help! My iphone rings and connects but I can't hear the person at the end of the phone?
I my iphone rings but I can't hear the person at the end of the phone?
Hello Runietunt!
Thank you for answering all of those questions as it does help slim down the issue. I'm sorry you're having audio issues in the first place. It would be my pleasure to provide some suggestions.
Please follow these steps:
- While the phone is on, remove the battery for 10 seconds. Reinsert, power on & retest.
- If issues persist place the phone in Safe Mode and test:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=32775
If you don't have the issue during Safe Mode then it would be a 3rd Party application causing the issue.
- If you still have no audio, **ensure all of your personal information is backed up and Hard Reset your phone:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=31759
**Please verify the below information before you complete a Hard Reset.
Your contacts generally back up to Backup Assistant or Gmail/Google. Your media generally backs up to an SD Card. You can redownload your applications by visiting google.com/play and choosing the My Android Apps.
Please advise if you're still having the issue after completing these steps.
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport
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