HFM/Workspace Navigation Hang Ups

Hello Experts,
I have been facing an issue in my environment where users will intermittnelty become hung up within workspace while accessing the HFM application. A lot of times it seems like when you double click on a grid, run a consolidation, navigate between screents, HFM will hang up and the user will be forced to close out of internet explorer and reopen to temporarily resolve the issue. Has anyone else seen this issue or does anyone have any advice for how to make navigation of HFM within workspace more managable or smoother?
Thank you for your help
HFM/Workspace Version: 11.1.2.2
IE: 8
HFM Application Server Specs: 8 CPUs  24 GB of RAM
HFM JVM Settings: 8 gb of allocated RAM
SQL Server 2008 R2
I have investigated at the OS and database layer and have not been able to itentify a bottleneck.

It looks like there might be some errors but I cant understand it really, here is some of what I am seeing:
Error*11*enthfmtest*09/04/2013 10:56:25**Line -1*<?xml version="1.0"?>
<EStr><Ref>{34FC9B66-29E3-4D0F-B7CF-09EA8A2DE1E4}</Ref><User/><DBUpdate>2</DBUpdate><ESec><Num>-2147196849</Num><Type>1</Type><DTime>9/4/2013 10:56:25 AM</DTime><Svr/><File/><Line>-1</Line><Ver>11.1.2.2.303.3959</Ver><DStr>Logged on user is not provisioned for this application</DStr></ESec></EStr>
Error*11*enthfmtest*09/04/2013 10:56:25*CHFMCASSecurity.cpp*Line 89*<?xml version="1.0"?>
<EStr><Ref>{0F50957B-8065-4F6E-98D0-05FA69F1EEE2}</Ref><AppName/><User/><DBUpdate>1</DBUpdate><ESec><Num>-2147196849</Num><Type>0</Type><DTime>9/4/2013 10:56:25 AM</DTime><Svr>GDCUSTST96</Svr><File>CHFMCASSecurity.cpp</File><Line>89</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2</DStr></ESec></EStr>
Error*11*enthfmtest*09/04/2013 10:56:27*CHsxServer.cpp*Line 1857*<?xml version="1.0"?>
<EStr><Ref>{0CABC458-04D3-41CF-A305-ED3768A5349B}</Ref><AppName/><User>vyanumula</User><DBUpdate>1</DBUpdate><ESec><Num>-2147196849</Num><Type>1</Type><DTime>9/4/2013 10:56:27 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsxServer.cpp</File><Line>1857</Line><Ver>11.1.2.2.303.3959</Ver><DStr>OpenApplication: THFMTEST2</DStr></ESec></EStr>
Error*11*enthfm01*09/04/2013 10:56:27*CHsxClient.cpp*Line 2718*<?xml version="1.0"?>
<EStr><Ref>{0CABC458-04D3-41CF-A305-ED3768A5349B}</Ref><AppName/><User>vyanumula</User><DBUpdate>1</DBUpdate><ESec><Num>-2147196849</Num><Type>1</Type><DTime>9/4/2013 10:56:27 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsxServer.cpp</File><Line>1857</Line><Ver>11.1.2.2.303.3959</Ver><DStr>OpenApplication: THFMTEST2</DStr></ESec><ESec><Num>-2147196849</Num><Type>0</Type><DTime>9/4/2013 10:56:27 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsxClient.cpp</File><Line>2718</Line><Ver>11.1.2.2.303.3959</Ver></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:45*CHsvDataLoad.cpp*Line 937*ID: 6740.1378306605 Load data started: 9/4/2013 10:56:45.*
Information*11*enthfmtest*09/04/2013 10:56:45*CHsvDataLoad.cpp*Line 937*<?xml version="1.0"?>
<EStr><Ref>{DF66C580-FA13-4697-A7F5-9449A9453EE3}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:45 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDataLoad.cpp</File><Line>937</Line><Ver>11.1.2.2.303.3959</Ver><DStr>ID: 6740.1378306605 Load data started: 9/4/2013 10:56:45.</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:46*CHsvDataLoad.cpp*Line 1352*PRE-CUBE UPDATE STATS: ID: 6740.1378306605 : Application THFMTEST2 : Data Load Stats : Total Number of DataCells = 563; Total Number Of Descriptions = 0; Total Number of LineItemCells = 0;
MDDataBuffer Stats
Num Cubes:1
Max cubes in cache: 1
Pageouts: 0
Pageins: 0
Cube changes: 1
Last # cubes in cache:1
Max cells cached: 562
Last cells cached: 562
Max LIDs cached: 0
Last LIDs cached: 0
Max Cell Text cached: 0
Last Cell Text cached: 0
Information*11*enthfmtest*09/04/2013 10:56:46*CHsvDataLoad.cpp*Line 1352*<?xml version="1.0"?>
<EStr><Ref>{831509BD-BABD-402A-827A-B0E0FABD9167}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:46 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDataLoad.cpp</File><Line>1352</Line><Ver>11.1.2.2.303.3959</Ver><DStr>PRE-CUBE UPDATE STATS: ID: 6740.1378306605 : Application THFMTEST2 : Data Load Stats : Total Number of DataCells = 563; Total Number Of Descriptions = 0; Total Number of LineItemCells = 0;
MDDataBuffer Stats
Num Cubes:1
Max cubes in cache: 1
Pageouts: 0
Pageins: 0
Cube changes: 1
Last # cubes in cache:1
Max cells cached: 562
Last cells cached: 562
Max LIDs cached: 0
Last LIDs cached: 0
Max Cell Text cached: 0
Last Cell Text cached: 0
</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:47*CHsvDataLoad.cpp*Line 1484*ID: 6740.1378306605 : Application THFMTEST2 : Data Load Stats : Total Number of DataCells = 563; Total Number Of Descriptions = 0; Total Number of LineItemCells = 0; Total Number of Cubes = 1;
MDDataBuffer Stats
Num Cubes:1
Max cubes in cache: 1
Pageouts: 0
Pageins: 0
Cube changes: 1
Last # cubes in cache:1
Max cells cached: 563
Last cells cached: 563
Max LIDs cached: 0
Last LIDs cached: 0
Max Cell Text cached: 0
Last Cell Text cached: 0
Information*11*enthfmtest*09/04/2013 10:56:47*CHsvDataLoad.cpp*Line 1484*<?xml version="1.0"?>
<EStr><Ref>{349A2459-4AA8-4935-B11C-9CE93E295B28}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:47 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDataLoad.cpp</File><Line>1484</Line><Ver>11.1.2.2.303.3959</Ver><DStr>ID: 6740.1378306605 : Application THFMTEST2 : Data Load Stats : Total Number of DataCells = 563; Total Number Of Descriptions = 0; Total Number of LineItemCells = 0; Total Number of Cubes = 1;
MDDataBuffer Stats
Num Cubes:1
Max cubes in cache: 1
Pageouts: 0
Pageins: 0
Cube changes: 1
Last # cubes in cache:1
Max cells cached: 563
Last cells cached: 563
Max LIDs cached: 0
Last LIDs cached: 0
Max Cell Text cached: 0
Last Cell Text cached: 0
</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:47*CHsvDataLoad.cpp*Line 1626*ID: 6740.1378306605 Load data ended: 9/4/2013 10:56:47.*
Information*11*enthfmtest*09/04/2013 10:56:47*CHsvDataLoad.cpp*Line 1626*<?xml version="1.0"?>
<EStr><Ref>{E57FC48F-A355-4692-B977-253098169116}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:47 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDataLoad.cpp</File><Line>1626</Line><Ver>11.1.2.2.303.3959</Ver><DStr>ID: 6740.1378306605 Load data ended: 9/4/2013 10:56:47.</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:49**Line 0*<?xml version="1.0"?>
<EStr><Ref>{D2A46608-CAD0-47B7-A909-02CAC4FB62E8}</Ref><AppName>THFMTEST2</AppName><User>admin@Native Directory</User><DBUpdate>1</DBUpdate><ESec><Num>269449</Num><Type>1</Type><DTime>9/4/2013 10:56:49 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11104</Line><Ver>11.1.2.2.303.3959</Ver></ESec><ESec><Num>269450</Num><Type>1</Type><DTime>9/4/2013 10:56:49 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11330</Line><Ver>11.1.2.2.303.3959</Ver></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:50*CHsvDSCalculate.cpp*Line 11744*THFMTEST2 Consolidation Started id:2074774336;Actual;2013;DMGCoKGC03.DMGGmbH;August-August; Consolidation type:IMPACTED*
Information*11*enthfmtest*09/04/2013 10:56:50*CHsvDSCalculate.cpp*Line 11744*<?xml version="1.0"?>
<EStr><Ref>{56B953FC-1C60-4F3F-8F21-8BD4FCCBD49F}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11744</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Consolidation Started id:2074774336;Actual;2013;DMGCoKGC03.DMGGmbH;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:50*Pager.cpp*Line 289*THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845*
Information*11*enthfmtest*09/04/2013 10:56:50*Pager.cpp*Line 289*<?xml version="1.0"?>
<EStr><Ref>{C851C285-2608-440F-8655-BFBC96DEAFD1}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>Pager.cpp</File><Line>289</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:50*CHsvDSCalculate.cpp*Line 12042*THFMTEST2 Consolidation Finished id:2074774336;Actual;2013;DMGCoKGC03.DMGGmbH;August-August; Consolidation type:IMPACTED*
Information*11*enthfmtest*09/04/2013 10:56:50*CHsvDSCalculate.cpp*Line 12042*<?xml version="1.0"?>
<EStr><Ref>{8D171183-4875-4569-9749-1A874DDE7BE5}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>12042</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Consolidation Finished id:2074774336;Actual;2013;DMGCoKGC03.DMGGmbH;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:50*Pager.cpp*Line 289*THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845*
Information*11*enthfmtest*09/04/2013 10:56:50*Pager.cpp*Line 289*<?xml version="1.0"?>
<EStr><Ref>{5D96CA77-F087-4552-A7CF-E08A0412D044}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>Pager.cpp</File><Line>289</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:50**Line 0*<?xml version="1.0"?>
<EStr><Ref>{9B93DE4A-CFC0-4C15-B152-B967AEEF4E98}</Ref><AppName>THFMTEST2</AppName><User>admin@Native Directory</User><DBUpdate>1</DBUpdate><ESec><Num>269441</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11716</Line><Ver>11.1.2.2.303.3959</Ver></ESec><ESec><Num>269442</Num><Type>1</Type><DTime>9/4/2013 10:56:50 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>12123</Line><Ver>11.1.2.2.303.3959</Ver></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:51**Line 0*<?xml version="1.0"?>
<EStr><Ref>{AA5BE458-B18D-4325-9D16-0C8F6A31F8DF}</Ref><AppName>THFMTEST2</AppName><User>admin@Native Directory</User><DBUpdate>1</DBUpdate><ESec><Num>269449</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11104</Line><Ver>11.1.2.2.303.3959</Ver></ESec><ESec><Num>269450</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11330</Line><Ver>11.1.2.2.303.3959</Ver></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:51*CHsvDSCalculate.cpp*Line 11744*THFMTEST2 Consolidation Started id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED*
Information*11*enthfmtest*09/04/2013 10:56:51*CHsvDSCalculate.cpp*Line 11744*<?xml version="1.0"?>
<EStr><Ref>{D702D28C-81D2-4221-A9BE-92B036058B2D}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11744</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Consolidation Started id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:51*Pager.cpp*Line 289*THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845*
Information*11*enthfmtest*09/04/2013 10:56:51*Pager.cpp*Line 289*<?xml version="1.0"?>
<EStr><Ref>{53605544-8F38-4C5A-9191-C2D601259D0C}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>Pager.cpp</File><Line>289</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:51*CHsvDSCalculate.cpp*Line 11948*THFMTEST2 ChartLogic Finished id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED*
Information*11*enthfmtest*09/04/2013 10:56:51*CHsvDSCalculate.cpp*Line 11948*<?xml version="1.0"?>
<EStr><Ref>{FD3E332D-32B2-4511-A1BA-69F412E976D6}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>11948</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 ChartLogic Finished id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:51*Pager.cpp*Line 289*THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845*
Information*11*enthfmtest*09/04/2013 10:56:51*Pager.cpp*Line 289*<?xml version="1.0"?>
<EStr><Ref>{23AB0F1E-5A46-4ED3-AE56-029FD78C64BD}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:51 AM</DTime><Svr>GDCUSTST96</Svr><File>Pager.cpp</File><Line>289</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Pager Stats  PagedNodes=0 SingleRefNodes=76618 PageOutOps=0 CleanPageOutOps=0 PageInOps=0 PageInThreadOps=0 NAllocs=77463 NFrees=845</DStr></ESec></EStr>
Information*11*enthfmtest*09/04/2013 10:56:55*CHsvDSCalculate.cpp*Line 12042*THFMTEST2 Consolidation Finished id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED*
Information*11*enthfmtest*09/04/2013 10:56:55*CHsvDSCalculate.cpp*Line 12042*<?xml version="1.0"?>
<EStr><Ref>{90C7AC4C-804B-47DC-81D8-45B0C0F1BC6B}</Ref><AppName>THFMTEST2</AppName><User/><DBUpdate>1</DBUpdate><ESec><Num>0</Num><Type>1</Type><DTime>9/4/2013 10:56:55 AM</DTime><Svr>GDCUSTST96</Svr><File>CHsvDSCalculate.cpp</File><Line>12042</Line><Ver>11.1.2.2.303.3959</Ver><DStr>THFMTEST2 Consolidation Finished id:1670716312;Actual;2013;GER03.DMGCoKGC03;August-August; Consolidation type:IMPACTED</DStr></ESec></EStr>

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    Hello StriickeN,
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    Can you please provide the full make and model of the computer you have, if you are unsure where to locate that information have a look at this link.
    Please respond back at your earliest convenience.
    Thanks
    Clicking the White Kudos star on the left is a way to say Thanks!
    Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

  • Qosmio x300 intermittent hang-ups

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    Message was edited by: devJarrod - HD Check completed

    I have the same problem with my Qosmio X300 (PQX32E-04H02WGR). Anytime I'm playing games there is a blackscreen and a tuneloop.
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