Periodically Hyperion Workspace Will Hang with msg "Authenticating User.."

Question

Hi,
Periodically Hyperion Workspace Will Hang with the Message "Authenticating User.." after Supplying the Username and Password for the Login. But FDM, Smartview are working fine. The problem is only with workspace.
No errors has been recorded in HSvevent log and workspace logs.
We are using Weblogic application server and the version is 11.1.1.3.
It is working fine once we restart the Hyperion workspace- Agent service.
Please advice the possible root causes for this, so that we can put a permanent fix for this issue.
Thanks

Answer 1

Hi-
I've encountered this issue in my slow network environment, and it was rectified after we've done the following:
Enable IE ActiveX controls:
1. Open Internet Explorer
2. Click the Tools menu, and then click Internet Options
3. On the Security tab, click the Custom level button
4. Scroll down the Security Settings list until you see ActiveX controls and plug-ins
5. Enable Automatic prompting for ActiveX controls
6. Scroll down to Download signed ActiveX controls and click Enable or Prompt
7. Scroll down to Run ActiveX controls and plug-ins and click Enable or Prompt
8. Scroll down to Script ActiveX controls marked safe for scripting and click Enable or Prompt
9. Click OK, and then click OK again
Add 3 DWord items to the registry under
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
ReceiveTimeout 900000
KeepAliveTimeout 900000
ServerInfoTimeout 900000
These values are in milliseconds. So, 900000 is 15 minutes
Access URL using the pop-up: http://server:19000/workspace, not the http://server:19000/workspace/index.jsp <-- not sure what's the differences on how this works, but apparently it worked well in my slow network environment.
Increase the workspace server timeout settings.
Use supported browsers in the Oracle certification matrix.
-William