HH5 + Infinity dropped to ADSL2+ after 1 day

So I already know the answer to this, probably faulty HH5 or line.
We had infinity installed yesterday, I expect the line to settle for 10 days as expected. But the home hub has rebooted 6 times between install and now, checked the logs and it has fallen back to ADSL2+ considering it synced at 68mbps to start off with is quite a big drop.
The wholesale speed checker fails, as I would expected as I'm not connected via VDSL anymore.
I'm going to contact support in the morning, just wanted peoples opinion if there is anything I can do. I don't like the home hubs, but they shouldn't be that bad right?
Cheers,
Chris
Solved!
Go to Solution.

Hi chrisjenx,
Are you connected to the Openreach "VDSL" master socket?
I don't think FTTC (VDSL2) fibre broadband should revert back to ADSL by itself.
An FTTC (VDSL2) connection comes from the FTTC DSLAM street cabinet, and your line needs to be connected to a port in the PCP which is associated to a port in the DSLAM cabinet.
I don't think the FTTC DSLAM will automatically revert you back to ADSL.
Hopefully another community member who has a bit more experience or knows what may have happened will reply.
A mod may also invite to help you
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