Hi, I held down the home and power buttons for 10 seconds in an attempt to get my computer to recognize it, and it now appears to be dead. How can I get it working again?
Hi, I held down the home and power buttons on my iPad for 10 seconds in an attempt to get my computer to recognize it, and it has gone blank. How can I get it to work again?
Thank you.
Please disregard the above message. The problem has been resolved.
Thank you.
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i have connected it to itunes like i was told to do and it wont do anything because its locked with a passcode and its frozen on the lock screen and will not let me enter myt passcode and after a while it just shuts off, it has been doing this for almost 48 hours. I was told to hold the home button and power button to shut it down and that I could then restart it and it would work... Nothing has helped, What can I try???
Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
If that does not resolve, restore the device via iTunes on the computer.
If all else fails, take the device to Apple (or whomever provides support in your country) for evaluation and possible replacement. -
just updated my iPhone 4s to ios6, now my phone won't turn back on. The apple logo comes on and sits then shuts off. Then comes back on and just sits.I have held down the home button and on/off switch several times to reset, but same problem persists.
Place iPhone on Wall Charger for at least 10 minutes. Then keep on charger and Reset, hold both home and power buttons until the iPhone begins to start, this can take about 20 seconds of holding both buttons while on charger. If still problem, open iTunes 10.7 on computer, connect iPhone to computer with USB Cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, then click Restore button of iTunes. If still problem, try DFU Mode Restore, here are the steps. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power buttons, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes. DFU Mode can be difficult to enter sometimes, just keep trying. DFU Mode is a black, blank screen with iTunes saying Recovery Mode. If still problem and there is Warranty or AppleCare make Genius reservation and take to Apple for resolution.
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my iphone keeps blocking in a "boot" mode... blackscreen with apple logo... the restarting (home and power button for 10 sec) doesn't work. when i get it in DFU mode and try restoring with itunes it remains the same... provider already "fixed" this problem twice with a "software update" only to get the same problem again... it just "reboots" this time it happened @ night while charging... previous time in my jacket pocket... this is the 3th time it happens, and my provider (Mobistar belgium) doesn't wish to exchange or refund my iphone witch clearly has something wrong 3 times same problem in 3 months...
imanfromsweden wrote:
Please apple support do you people have a convincing answer for us? Is there a solution? My phone is only 2 years old and was (2 hours ago), in top condition!!
Please help....
On belhalf of my fellow volunteers, the answer is, "We'll try our best."
My advice is to try not to treat this like it is a paid service provided by compensated professionals. Ask nicely and one of the nice folks here might take some time out of their weekend to offer advice. -
HT201412 ipod touch will not turn on even after ive held down the home and sleep buttons
I have an ipod touch that just recently started to be unresponsive! It had a good amount of battery left and then all of a sudden it turned off and now will not turn back on even after 30mins of charging. no charging screen has appeared either. ive held down both the home n sleep buttons for 10secs or more and still nothing has happened. then i held down just the home button. still nothing and then i tried holding down the sleep/wake button for a couple seconds and still nothing has happened are there any other ways of turning my ipod back on or did it **** the bed and i should get a new one? thanks
Try the remaining items here:
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You need to connect to iTunes and restore.
iOS: Not responding or does not turn on
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