Hi, I've bought a new (PC) laptop and installed itunes. It worked perfectly with my phone on my old laptop but nothing is working on my new one...
1) I can't drag songs onto my phone 4 - I keep getting a red circle icon with a line going through. It won't let me add songs. What's this about?
2) It won't let me transfer purchases from my phone to itunes - It tries and after awhile it says there's some sync failure.
3) When I go into the phone music library itunes won't let me sort the songs by artist, album etc. I can't click on the tabs at the top to change anything.
4) There are a number of songs that appear greyed out on my phone which indicates missing songs. They skip when I try to play them. I don't know why or when this happened (probably when I tried to sync with my new laptop), but what is the cause and how can I get these songs back?
5) Also, the cloud column always says "waiting" - is this supposed to be the case?
I am using Windows 7 64-bit and have authorised my comp to use itunes. I also deactivated authorisation on the old laptop cos I wasn't sure if that was stopping it, but I don't know what else to do.
Any help very welcome please! Thanks
(PS: I've just downloaded the latest updates for itunes and the phone but it hasn't solved anything.)
Hi, I see I haven't had any responses but these problems haven't been fixed.
I still haven't been able to transfer purchases from my phone to my comp so consequently have stopped purchasing on my phone.
I bought a couple of albums recently via itunes on my comp, and tried to tranfer them to my phone via a playlist, but the sync often crashes. One album transferred except for one song, and the other hasn't at all. What happens is that when I autofill from a playlist it often hangs for ages on the first song and then I have to quit the application altogether as nothing happens for ages. Basically, the whole Itunes software freezes.
After this I find it hasn't transferred any songs, but they do appear greyed out on my phone, which means it has transferred some basic data such as the titles, but not the song itself. When I try to repeat the process to complete the transfer Itunes tells me that it can't transfer because the songs are already on the phone, but they are not!! I can't click or remove on the greyed out items, so now I have a couple of almost full albums on my computer that I can't tranfer or install on my phone, and a whole bunch of greyed out songs on my phone that I can't play or remove!
The rest of the problems as above still stand. I downloaded the latest itunes OS updates but nothing's changed. I haven't done the very latest iphone update yet though because it says you need to make sure your stuff is backed up, and I don't want to lose the purchases I made on the phone that I can't transfer to my comp. I'm planning on uninstalling itunes completely and reinstalling but I have little faith that this will fix the issue.
Can someone please help at all?? I'm so sick of this!
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I recently bought a new laptop and installed itunes. I was trying to sychronize my ipad and iphone, but it seems that the itunes was unable to recognize the devices. Can you tell me how I can solve this problem?
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Our desktop went t/u and was not able to save any music files except what is on ipods. Bought laptop and installed itunes. Was able to load music from wifes "classic" that was bought through itunes but my "itouch" w/music not purchased will not sync. Itunes says I am connected to more that one "Library" and cannot sync. Anyone else ever hear of this happening?
Thanks JamesTo make your new computer do the following:
- Transfer iTunes purchases
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer other music by seeing:
newer copy
- Connect the iPod to the computer and made a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.
Note that the backup does not included synced media like apps and music. -
I got a new laptop and installed iTunes and plugged in my iPod but it won't get recognized on iTunes or in my computer, the computer says unknown device found and that the software was not successfully installed. What shall I do ? I tried reinstalling so many times and everything else I could find. Please help!
Hello MArk.wijesinghe,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best of luck,
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how can i save my individual playlist on itunes on my external hard drive because i want to buy a laptop and install itunes and move all my music and playlist thats on my desktop to my laptop and almost all of my music is from a bunch of cds i own
Hello ryane84
The easiest and most efficient way to copy your music is to follow the steps under the External drive section. Make sure that you have organized the iTunes library first before you copy it over. Then put the copied iTunes folder in the same Music folder on your computer.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Regards,
-Norm G. -
I have replaced my laptop and installed iTunes. When iffy to sync my iPad or iPhone it says they are already linked to another iTunes library and will only let me transfer purchased items. How do I get back to my original library.
Check out the solution found here.
If you do a restore you will lose everything. Some things will be backed up in iCloud but not everything. -
I really don't want to lose all of the music I have on my ipod touch. It worked fine with my ipod and my old laptop but I got a new laptop and now it doesn't want to sync anything except purchases I made on the ipod and everything that was in the cloud. The rest of the music on my ipod is from old CDs and I am away from home. I would greatly appreciate it if someone could give me some advice. I also don't really want to pay for a download that moves the music into itunes so if anything is free and safe that would be great or if there is a way to do it manually. Again thanks to anyone who has advice to share.
You would have to purchase a 3rd party program ( not supported by Apple).
The ipod is not a storage/backup device.
Copy everything from the old computer or your backup copy of your old computer. -
New laptop and installed itunes. won't recognize my ipod nano
I bought a new laptop. It has windows 8. when I connected my ipod nano it would not recognize it and pull in my data on the ipod
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It is absolute garbage that I would need to erase this ipad. GARBAGE programing. Stupid, non-user friendly, dumb, idiotic (trying not to cuss here!)
There has to be a simplier way then transfer purchases (done), backup (done) then restore...any pray it all makes it back on the iPad?!
Why is it not as simple as authorizing computer, transfer purchases, and then click sync? What am I missing here?
andyDid you not bring all your important data over from your old computer? Do you have a backup of the iTunes library that you can restore? If not, then its not to late, just more work that it should be.
You should be able to:
Backup the device to the new installation
Transfer your purchases into a newly authorized library
Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
Restore the device from the backup
This process should switch the association of the device to the new library, preserving the data and settings in your apps.
May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
When you get it all fixed, make a backup!
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- Abhishek Maurya -
Wiped our old iPad 1 clean, now can't install iOS from iTunes using laptop PC (W Vista). iTunes does not "see" the device. Tried uninstalling and installing iTunes on laptop. Also bought new USB cable. The iPad is charging, but that's all it does. Just want to get it operating again for browsing and e-reading.
OK. You merely erased the content and settings. The IOS is still there.
If it has NEVER been jailbroke, here are some standard repair procedures. From what you've already stated, my guess is that you'll end up with Recovery Mode described in the last paragraph.
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
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My old laptop is falling apart. I have Adobe CS3 installed on it.I bought a new laptop and would like to uninstall CS3 from my old laptop and install it on my new one.
you just need your serial number and the installation files.
if you don't have your serial number, it can be recovered from your old computer if it's a pc using Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…
Downloadable installation files available:
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Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
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Download and installation help for Adobe links
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I bough a new laptop and my itunes have not dowloaded to the laptop. How do I fix this?
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I have a new laptop and want to keepon using Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .
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Since I last updated my phone and installed itunes on my new laptop, all the songs I purchased (and spent alot of money on) wont play on my phone or itunes on my laptop.
thanks for the reply
it looks as though i have to download them all again because next to each song on both my phone and laptop there is a cloud with a red arrow.
i installed the itunes, then plugged my phone in and followed all the instructions- the itunes on my laptop shows all the songs but still has the cloud symbol
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