Hierarchical answers in survey

Dear all,
I would like to create a survey with a hierarchical answer structure, e.g. first dropdown box 'Germany', second dropdown box 'Hamburg, München, ...', filled dependent on the values in the first box.
Is this possible or does anyone have a better idea to design this? It must be reportable from BW like a hierarchy...
Thanks to all,
E_M_S

Hi E_M_S
Please write a PBO function and link it with Survey. Have a look at the example survey 'EXAMPLE_DYNAMIC_SURVEY' provided by standard SAP.
If you want to get into more complex scenarios, enhance the XSLT. Theses xslt files are available within 'Survey Repository'. For one of our recent projects, we were amazed to see the power of such functionality.
Warm Regards
Vijay

Similar Messages

Result and answers of survey via web

Hi guys,
Where can I get the result, the answers of the survey i save in the bsp page¿?
Once i fill the web survey i press the button 'send', later it appears a sucessful message, and an url of this type:
http://my.system:port/sap(bD1lcyZjPTMwMA==)/bc/bsp/sap/crm_svy_server/Result.htm?sap-params=c3Z5X2Nvb....
What is the next step? What i have to do with this? Any table with the answers to get them later¿?
Regards and thanks in advance..
Mon

hi MON
this is the procedure
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
i would also advise you to go through the campaign automation,as it is the standard way to get the customer response.
best regards
ashish

Since I have downloaded FF 29, it continually comes up with a world map and wants me to answer some survey.

When I log into FF29 the home web page gives me a world map which then requires me to answer a survey which I have done once but it keeps repeating. I have had to go to Google Chrome because of the nuisance and wasted time.
Also FF29 does not seem to recognize PDF forms for printing when they are attachments to emails that I want to print out.

Gingerbread Man,
"snippets" are below the Search Bar, like
<pre><nowiki>What kind of Web do you want? Join Firefox users around the world shaping its future.</nowiki></pre>
That "map" replaces the Firefox "brandLogo" currently. IIRC, that is either new or something that hasn't been messed with before. I'm not sure though, in most Profiles I use a different Homepage.

Change dynamic answers in Survey

Hello all,
I have a Survey defined in CRM for operation Contact.
A question of this survey will have dynamic answers, depending on one of the related BPs.
To achieve it, I have:
1. Defined the answer for this question as "Dynamic list box with multiple selections"
2. used the callback PBO of the survey and, inside it, I get the id of the answer using:
REFRESH lt_answer_ids.
CALL METHOD IR_SURVEY_VALUES->ANSWER_IDS_GET
    EXPORTING
      I_QUESTION_ID = 'id_8180f46fa436b84383905869e3c65628'
    IMPORTING
      ET_ANSWER_IDS = lt_answer_ids
and then, I set the dynamic answers using:
    CALL METHOD IR_SURVEY_VALUES->DYNAMIC_ITEMS_ADD
      EXPORTING
        IT_ADD_ITEMS = lt_add_items
This works completely fine.
BUT, I want to change this dynamic answers when the user changes the related BP on which they depend.
Have you got any idea?

Hello all,
finally I found it:
problem was that the data was properly updated, BUT the html code was not refreshed.
I paste the code of the PBO function module. You can find the "trick" within the last lines of the code
FUNCTION CRM_SVY_CONTACTOS_SYV_PBO.
*"*"Interfase local
*" IMPORTING
*"     REFERENCE(I_APPLICATION_ID) TYPE CRM_SVY_DB_APPL_ID
*"     REFERENCE(I_SURVEY_ID) TYPE CRM_SVY_DB_SID
*"     REFERENCE(I_SURVEY_VERSION) TYPE CRM_SVY_DB_SVERS
*"     REFERENCE(I_LANGUAGE) TYPE LANGU
*"     REFERENCE(I_VALUEGUID) TYPE CRM_SVY_DB_SV_GUID
*"     REFERENCE(I_VALUEVERSION) TYPE CRM_SVY_DB_SV_VERS
*"     REFERENCE(IR_SURVEY_VALUES) TYPE REF TO CL_CRM_SVY_VALUES
*"     REFERENCE(IT_SURVEY_PARAMS) TYPE CRM_SVY_API_PARAMETER_T
CONSTANTS:
lc_field_for_reload(31) TYPE c VALUE '(SAPLCRM_SURVEY_UI)gv_load_html'.
</b>
DATA:
lt_dynamic_delete TYPE CRM_SVY_API_PARAMETER_T,
lt_header_guid    TYPE crmt_object_guid_tab,
lt_partner        TYPE crmt_partner_external_wrkt,
lt_medios_comun   TYPE TABLE OF ZBUT0000000002,
lt_answer_ids     TYPE CRM_SVY_API_XML_T,
lt_dynamic_items TYPE survy_t_additems,
lt_add_items      TYPE survy_t_additems.
DATA:
lw_dynamic_delete LIKE LINE OF lt_dynamic_delete,
lw_promocion      LIKE LINE OF lt_partner,
lw_medios_comun   LIKE LINE OF lt_medios_comun,
lw_answer_ids     LIKE LINE OF lt_answer_ids,
lw_add_items      LIKE LINE OF lt_add_items,
lw_dynamic_items LIKE LINE OF lt_dynamic_items.
DATA:
l_tipo_medio   TYPE BU_BEZ50,
l_xml          TYPE string,
l_xml_hex      TYPE xstring,
l_string       TYPE string,
l_header_guid TYPE crmt_object_guid,
l_promocion    TYPE bu_partner.
FIELD-SYMBOLS:
<fs_reload_html> TYPE crmt_boolean.
REFRESH lt_dynamic_items.
CALL METHOD IR_SURVEY_VALUES->DYNAMIC_ITEMS_GET
    IMPORTING
      ET_DYNAMIC_ITEMS = lt_dynamic_items
**Save actual dynamic items, in order to compare them later
IF NOT lt_dynamic_items[] IS INITIAL.
    CLEAR lw_dynamic_items.
    MODIFY lt_dynamic_items FROM lw_dynamic_items
                            TRANSPORTING item-selected
                            WHERE NOT item-selected IS INITIAL.
ENDIF.
**Get dynamic answers identifier
REFRESH lt_answer_ids.
CALL METHOD IR_SURVEY_VALUES->ANSWER_IDS_GET
    EXPORTING
      I_QUESTION_ID = 'id_8180f46fa436b84383905869e3c65628'
    IMPORTING
      ET_ANSWER_IDS = lt_answer_ids
DELETE ADJACENT DUPLICATES FROM lt_answer_ids.
CLEAR lw_answer_ids.
READ TABLE lt_answer_ids INTO lw_answer_ids
                           INDEX 1.
**Get current business partner
CLEAR l_header_guid.
CALL FUNCTION 'CRM_INTLAY_GET_HEADER_GUID'
    IMPORTING
      EV_HEADER_GUID       = l_header_guid
IF NOT l_header_guid IS INITIAL.
********Get the partner
    REFRESH lt_header_guid.
    INSERT l_header_guid INTO TABLE lt_header_guid.
    CALL FUNCTION 'CRM_ORDER_READ'
      EXPORTING
        IT_HEADER_GUID                = lt_header_guid
      IMPORTING
        ET_PARTNER                    = lt_partner
      EXCEPTIONS
        DOCUMENT_NOT_FOUND            = 1
        ERROR_OCCURRED                = 2
        DOCUMENT_LOCKED               = 3
        NO_CHANGE_AUTHORITY           = 4
        NO_DISPLAY_AUTHORITY          = 5
        NO_CHANGE_ALLOWED             = 6
        OTHERS                        = 7
    IF SY-SUBRC <> 0.
      REFRESH lt_partner.
    ENDIF.
    CLEAR lw_promocion.
    READ TABLE lt_partner INTO lw_promocion
                          WITH KEY ref_guid        = l_header_guid
                                   ref_kind        = 'A'
                                   ref_partner_fct = 'ZPROMON'.
    IF sy-subrc EQ 0.
      CALL FUNCTION 'CONVERSION_EXIT_ALPHA_INPUT'
        EXPORTING
          INPUT         = lw_promocion-ref_partner_no
        IMPORTING
          OUTPUT        = l_promocion
    ENDIF.
ENDIF.
**Get the dynamic values for current partner
IF NOT l_promocion IS INITIAL.
    REFRESH lt_medios_comun.
    SELECT *
      INTO TABLE lt_medios_comun
      FROM ZBUT0000000002
     WHERE partner EQ l_promocion.
    IF sy-subrc NE 0.
      REFRESH lt_medios_comun.
    ENDIF.
ENDIF.
*Build up dynamic range for dynamic values
REFRESH lt_add_items.
CLEAR lw_medios_comun.
LOOP AT lt_medios_comun INTO lw_medios_comun.
    CLEAR l_tipo_medio.
    SELECT SINGLE text
      INTO l_tipo_medio
      FROM ZTB000000000GT
     WHERE spras EQ sy-langu
       AND zztipomedio EQ lw_medios_comun-zztipomedio.
    CLEAR lw_add_items.
    lw_add_items-question_id    = 'id_8180f46fa436b84383905869e3c65628'.
    lw_add_items-answer_id      = lw_answer_ids-line.
    CONCATENATE l_tipo_medio '/' lw_medios_comun-zzdescripcio
      INTO lw_add_items-item-item_text
      SEPARATED BY space.
    lw_add_items-item-value     = lw_add_items-item-item_text.
    APPEND lw_add_items TO lt_add_items.
    CLEAR lw_medios_comun.
ENDLOOP.
**Should current dynamic items are different from previous ones? --> Change them
IF lt_add_items[] NE lt_dynamic_items[].
    REFRESH lt_dynamic_delete.
    CLEAR lw_dynamic_items.
    LOOP AT lt_dynamic_items INTO lw_dynamic_items.
      CLEAR lw_dynamic_delete.
      lw_dynamic_delete-name = lw_dynamic_items-question_id.
      lw_dynamic_delete-value = lw_dynamic_items-answer_id.
      INSERT lw_dynamic_delete INTO TABLE lt_dynamic_delete.
      CLEAR lw_dynamic_items.
    ENDLOOP.
    IF NOT lt_dynamic_delete[] IS INITIAL.
      CLEAR l_string.
      l_string = lw_answer_ids-line.
      CALL METHOD IR_SURVEY_VALUES->DYNAMIC_ITEMS_DELETE
        EXPORTING
          IT_DYNAMIC_ITEMS       = lt_dynamic_delete
    ENDIF.
****Add dynamic answers
    IF NOT lt_add_items[] IS INITIAL.
      CALL METHOD IR_SURVEY_VALUES->DYNAMIC_ITEMS_ADD
        EXPORTING
          IT_ADD_ITEMS = lt_add_items
    ENDIF.
    CLEAR l_xml.
    CLEAR l_xml_hex.
    CALL METHOD IR_SURVEY_VALUES->UPDATE_VALUES_XML
      IMPORTING
        E_PUBLIC_VALUES_XML     = l_xml
        E_PUBLIC_VALUES_XML_HEX = l_xml_hex
      EXCEPTIONS
        ERROR_IN_GENERATION     = 1
        others                  = 2
    IF SY-SUBRC <> 0.
*     MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
*                WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
    ENDIF.
****Needed coding to refresh the html
    ASSIGN (lc_field_for_reload) TO <fs_reload_html>.
    IF sy-subrc EQ 0.
      <fs_reload_html> = 'X'.
    ENDIF.
</b>
ENDIF.
ENDFUNCTION.
Hope this helps.
Best Regards!
Gonzalo Milla Millá

Why do send me to commercial sites, when I answer your survey? That is real bad for my privacy!

When I opened firefox today, I got a anonymous survey (with a url from mozilla.org). When I answered then questions, the feedback I gave was very positive, but I think I have to change my mind, i lost my trust. After the survey I got the choice between 3 presents, when I had chosen one, I got redirected to a COMMERCIAL site, to put my private information!?
That for a browser that claims to be careful with my data?
Not very thoughtful and so I do not know anymore if the rest you say about your browser is true. So I lost my trust.

Do you still have the full link? Please post it here. Look at '''History.'''
It could be the work of one of your add-ons, or even add / mal-ware.
Type '''about:addons'''<Enter> in the address bar to open your Add-ons Manager.
Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)'''
In the Add-ons Manager, on the left, select '''Extensions.'''
Make sure you know what each one is and what it does.
Some added toolbar and anti-virus add-ons are known to cause
Firefox issues. '''Disable All of them.'''
Also, check the programs that are on your computer
'''Windows:''' Start > Control Panel > Uninstall Programs.
'''Mac:''' Open the "Applications" folder.
'''Linux:''' Check your user manual.
Go thru the list. If you find something that you don't
know what it is, use a web search.
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Troubleshoot Firefox Issues Caused By Malware]''' {web link}

When I'm in Yahoo news comments, WaterFox keeps interrupting me with a survey about FireFox. Then I can't get back to where I was. Help?

Actually, I'm using WaterFox 28.0, but that wasn't an option.
I try to access my comments to Yahoo news stories. I may be in the middle of posting a comment, or just running through them to see how people have responded. WaterFox suddenly interrupts me with a survey about FireFox. It interrupts what I'm doing, and afterward the only way back to the place where I was is to start at the top of the comments again and search for it. If I was posting, either my post is lost entirely, or it posted in incomplete form.
I've tried answering the survey in the hopes that it will go away, but it keeps showing up. It's exceedingly annoying, and, much as I love WaterFox I'm considering going with Chrome or Torch instead.
I have WaterFox set to block pop-ups, but apparently WaterFox doesn't think that applies to itself.
Does ANYONE know how to make this go away?
MargretMinette

You have a bad extension loaded into Firefox.
*MediaPlayerplus
Remove this by going to [[Image:new fx menu]] > Add-ons > Extensions
Uninstall anything you don't recognize from your control panel. (Start > Control Panel > Uninstall a Program
You will also want to run ADW Cleaner to remove any remnants of the extension
*http://www.bleepingcomputer.com/download/adwcleaner/

Creation of Target group from Survey

Hi to all...
The scenario is...
I need to send a survey to a Primary target group with certain attributes as options to them....
Depending on their selection of answers in survey(questionaiire) a separate target group has to be automatically created....
How can this be achieved..Is it a standard Functionallity...
regards,
sanjana

There must be a hundred threads that deal with this subject already.
http://help.sap.com/saphelp_crm60/helpdata/en/45/ff8980cbb709eee10000000a1553f6/frameset.htm
/people/gregor.wolf3/blog/2006/07/22/create-run-and-analyze-an-e-mail-campaign-with-a-survey-part-1
/people/gregor.wolf3/blog/2006/05/11/advanced-campaign-automation-in-mysap-crm-40-teaser

Marketing attributes Updation Via Survey

HI,
I was able to assign attribute set to questionnaire, URL was generated for this Questionaaire.
Via WEB questionnaire is filled and the attributes should be filled automatically in the BP master data.
Though browser shows as valuse successfully saved ,updating in BP master data is not happening.
Sanjana

From working with our CRM 4 system I have compiled a fairly extensive list of various help links that you might find of use...although our PBO FM is still not working after all the SAP Notes were updated and some customization of the FM is required.
Most of the really great stuff for surveys comes from Gregor:
    Change dynamic answers in Survey
    CRM Survey Tables
    internet scenario - survey suite
    Tracking URL security
    <A HREF="https://websmp103.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=012006153200000590882003" ADD_DATE="1209146020" LAST_VISIT="1222181234" LAST_MODIFIED="1209146021">Note 638320 - Saving marketing attributes via survey</A>
    <A HREF="https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=743978" ADD_DATE="1209075982" LAST_VISIT="1222181234" LAST_MODIFIED="1209075982">Note 743978 - Reading marketing attributes for survey</A>
    <A HREF="https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=814910" ADD_DATE="1209162592" LAST_VISIT="1222181234" LAST_MODIFIED="1209162621">Note 814910 - SEG-ATT-Update or Assign Marketing Attributes to BP from SURVEY</A>
    <A HREF="https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=821197" ADD_DATE="1209493062" LAST_VISIT="1222181234" LAST_MODIFIED="1209493064">Note 821197 - Survey Tool- Current Web application for HTTP(S) scenario</A>
    <A HREF="https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=836085" ADD_DATE="1209162824" LAST_VISIT="1222181234" LAST_MODIFIED="1209162824">Note 836085 - BP attributes not displayed when read asynchronously</A>
    <A HREF="https://service.sap.com/sap/support/notes/853466" ADD_DATE="1210011153" LAST_VISIT="1222181234" LAST_MODIFIED="1210011226">Note 853466 - SEG-FM CRM_MKTBP_CREATE_LIST_BPS_OB not proper</A>
    <A HREF="http://help.sap.com/saphelp_crm40/helpdata/en/a7/42f70d148a11d5b38e000102a396fe/frameset.htm" ADD_DATE="1190044401" LAST_VISIT="1222181234" LAST_MODIFIED="1192112053">SAP Library - Creating an FM and Forms for PBO Processing</A>
    <A HREF="http://help.sap.com/saphelp_crm40sr1/helpdata/en/a4/a7c4b909dcba4ebb11730b069eab2c/frameset.htm" ADD_DATE="1168881510" LAST_VISIT="1222181234" LAST_MODIFIED="1168881510">SAP Library - Enterprise Marketing</A>
    Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0

CRM Survey Evaluation

Hi All,
I want to user Survey Evaluation form CRM_SURVEY_SUITE without use BW extraction,
but I see only some fields available. I need in particular Customer Code and Customer Name by they are not available in Survey avalutaion button into transaction CRM_SURVEY_SUITE.
The second question is how to manage the authorization to see only some Call List to and Survey to the end users
(for example I'm Italian and I have to see only Italian Call List) suing transaction CRMD_TM_CLDIST and CRM_SURVEY_SUITE. I have to work with roles or other way ?
Thanks a lot and Best Regards,
Davide Ivanov

Hi Davide,
perhaps the SAP Note [1057344 - CA: Can't identify the person who answers the survey.|https://service.sap.com/sap/support/notes/1057344] can be helpful.
Best regards
Gregor

CRM Survey Evaluation Data Storage

Hi!
I create, with the CRM_SURVEY_SUITE, some questionnaires, and I enter values for all the questions.
When I work with these activities, I need to take these values,
Does anyone know which tables store this information? And if I need some functions to interpret this information (I need the values and/or percentages)?
Will reward points!
Regards,
Gonzalo Henderson.

hi
first of all i would like to explain the standard methodology to store the surevy results in CRM
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
you can also see the details of the sales activity automatically triggered in CRM when survey response is filled from customer
in following tables
ECRM_ISU_ACTIVITY_DISPLAY
Displays an activity by taking the Business Transaction Number for the same.
CRM_CLM_CREATE_CALL_LIST
Create call list for activities generated
ET_ACTIVITY_H
Header Details of an activity such as PRIORITY,
OBJECTIVE, Address Details etc.
ET_ACTIVITY_I
Item Details of an activity.
in the similar way you are trying to retrieve the surevy info stored in tables
also This activity also has the response of the customer which can be viewed in the Questionaire Tab of the activity.
You need to maintain a customizing setting for Questionaire Determination.
Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity.
Maintain an entry here. Put the Determiantion Id, Descr and transaction type (0000), keep the Questionaire Column Blank, and mark the Checkbox in the Active Column.
3. At the database level two tables get updated based on the response.
CRMD_MKTRU_SVY: Assignment Business Partner / Surveys
CRMD_MKTCA_CT_IN: Table for Inbound Entry
Also in transaction CRM_SURVEY_SUITE, select your survey and click on the Evaluation Button. It should also show the response of the customers
and in your case customer is you coz you urself are filling the surveys.
best regards
ashish

Survey (via Web) - some especifications

Hi Experts!
We are implementing Survey via Web. Acording to the especification of the client, it should contain the following especifications:
- There appears only one section (question) at a time.
- According to the answer option selected, the next question appears (not necesary the next in the order, but follwing an inner logic).
- Integration with Mkt. Attributes.
I would be very grateful for your help.
Thanks,
Cristina

hi MON
this is the procedure
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
i would also advise you to go through the campaign automation,as it is the standard way to get the customer response.
best regards
ashish

Survey not creating inbound activity when submitted

I am using CRM 5.0 and I have created a survey, generated the URL using BSP and attached it to an email and this has been sent as part of a campaign. The recepient answers the survey and hits save, but there is no activity generated, even though we get the message "The values were saved successfully". I have created the survey under Marketing. I need it to create an inbound activity of type 0000. Am I missing some configuration, as I assumed that this is done automatically.
Any help would be much appreciated.
Thanks

Thank you for your suggestions. I don't want to change the transaction type for the inbound activity. I would rather that it be created as type 0000. But even this standard functionality is not working for us here. I have used CRM_MKTBP_SVY_ACTIVITY_PAI in my survey.
Any suggestions that you might have as to why the inbound activity isn't being created would be greatly appreciated.
Thank you so much for your help.

Display evaluation CRM survey

Hi gurus!!
I'am working with SAP CRM 5.0.
I create a survey. Then I sent an email to a business partner survey. He responds and I see the content but the field sender/receiver is initial.
Does anyone know why we can't see who sends you the survey?
Should we implement any notes?
Thank's.
Regards.

The problem is the following:
Whe you answered the survey from a email, I can see the response of the survey in SAP but I can't see who has sent me in SAP. That is, I can't see the sender of the survey in SAP.
I explain you the steps to see the response of the survey in SAP:
1. Excute transaction crm_survey_suite
2. Choose the survey
3. Select by menu: Extras -> Display Evaluation
In this moment I see survey evaluation.
The problem is:
4. Select a record of the response of the survey.
5. Select Detail Display
6. I see a screen detail of the register. __But the field sender / receiver is empty_. THIS IS THE PROBLEM._
Thank's.
Regards.

Survey questions show up as incorrect in reports

I have a survey question that can be answered yes or no, but the question shows up as incorrect in the reporting and it also doesn't let the users complete the module as it thinks they've answered that question incorrectly.

All answers to survey questions are tracked as incorrect, because there is no correct answer.
There is also a bug, I don't recall the number, for content that only has survey questions, and how it reports. Try setting the pass/fail level to 0% and see if that helps. If not, change the reporting to be complete/incomplete instead of pass/fail. This means they must look at all the slides to be able to move onto the next object, but it should help solve the problem.

Survey Results

Hello,
is it possible to use the functionality of surveys (or any similar) for the following scenario.
Send out a questionaire to multiple participants and evaluate the result not as in survey suit as a summary, but also evaluate the individual answer of specific customers. This means we would like to know who answered the survey in which way.
Thanks for any hints.
Bernd

Hi.
Use BI to extract your survey results.
Regards,
Susana Messias

Hierarchical answers in survey

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