Result and answers of survey via web

Question

Hi guys,
Where can I get the result, the answers of the survey i save in the bsp page¿?
Once i fill the web survey i press the button 'send', later it appears a sucessful message, and an url of this type:
http://my.system:port/sap(bD1lcyZjPTMwMA==)/bc/bsp/sap/crm_svy_server/Result.htm?sap-params=c3Z5X2Nvb....
What is the next step? What i have to do with this? Any table with the answers to get them later¿?
Regards and thanks in advance..
Mon

Answer 1

hi MON
this is the procedure
In SAP Standard when a customer answers a survey, a new activity with transaction type ‘0000’ will be created that automatically triggers the follow-up processes. In our business scenario we’re not using transaction type ‘0000’ but ‘Y004’ instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab ‘Interface’ and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type ‘0000’.
6. Now switch to change mode and search for ‘0000’ with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and don’t forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
i would also advise you to go through the campaign automation,as it is the standard way to get the customer response.
best regards
ashish