Home Phone/ Broadband Issues

For the past 2 nearly 3 weeks I've had no internet, and when we did it was constantly dropping in and out although we still had a working telephone line... I called Telstra multiple times only for each time there was no problem on their end. Tuesday just gone I finally got hold of someone who knew what they were talking, we still had no internet however they said they were going to send out a technician to check the lines outside of our house. Wednesday morning we tried to reset the modem and low and behold it caused something in our modem to work. Thinking that the technician would see everything was working nothing would be changed. Thursday morning we received a call to my mobile from the technician saying that he had just been and fixed the problem. Now we now have no internet AND no phone line at all, since then I've gone instore to see about getting the technician back and they said they couldn't do it but to had a call set up for us to see about it getting fixed, we never received a call. I've now not long ago gotten off a phone call from Telstra saying they can't do anything at all expect send out a technician the check inside our house which would cost us.. Everything thing phone and modem related isn't even 6 months old yet!! Nothing should be wrong... They aren't even offering to compensate the problem which has caused me to use more of my data on my mobile (which I normally don't use at all!).. And they won't send the technician back out to undo what he had done....

Hello Kayla,To determine if anything (devices, leads, plugs, sockets, alarms, answering machines etc etc) are causing issues, you would be well advised to do an Isolation Test, here is the link:https://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/55014 If you have not resolved your problem, you can goto Telstra 24/7 Live Chathttps://livechat.telstra.com/TCOM:Crowdsupport:Consumer If all else fails and you have tried all the above, you can ring 132200 and say "complaint" which will take you to a higher level of customer service.Hope that helps

Similar Messages

Home phone number hacked, what to do?

I don't know if this belongs in this forum but I don't see a forum specifically for home phone service issues. I've used one of the "Bell" incarnations for my local and long distance service for 40 years with the same phone number. For some time I've noticed long distance charges to numbers on our bill that I don't recognize. I've not thought a lot about it, assuming the wife was making those calls. We pay 8 cents per minute and each call only last a minute or two so the dollar amount has not been large. This month I asked the wife about the calls and she told me none of them were hers. Looking more closely some were supposedly made when we weren't home and others while we're not awake. Some were make to Florida and a number to area towns. Very few of the numbers called are familiar to us. We live alone so no one could have made those calls from our home. It seems someone has figured out a way to hack the AT&T system to place long distance calls and get them charged to my account. I'm not interested in receiving credit for past calls BUT I need to find a way to stop future abuse. Yesterday evening I spent over 30 minutes on hold with AT&T customer service and finally got connected to an agent who's primary language is not English. He was polite and was trying to help but I had a real problem trying to understand him. We somehow got disconnected. He did not call back. It was too late to start the process all over again and I really have no desire to spend forever on hold then have to work with someone I can't understand. Hence my post here. I need some guidance. How can I stop the fraudulent calls? How can I stop those that are made from being put on my bill? Will I have to change my number? I've had the same number for 40 years and would hate to give it up unless absolutely necessary. Help?

How are you getting your home phone service? - old school copper wire, Uverse voice, wireless home phone?How are you getting your internet service? - dial up, dsl, Uverse?It almost sounds like old school malware where your computer woud be used to call phone numbers using a modem.Have you done a physical survey of your house and property for any evidence of phone tapping?Look into getting the AT&T wireless home home with unlimited long distance in the states for around $25 a month - more secure and you can port your number over.

Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.

Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

No home phone service for more than two months

I am sending this note on behalf of my mother. She has been waiting for technical services to her home phone for more than two months. She has received dates where a technician would come out to repair her services in which she has left work early or stayed home on weekends no avail. My mom is not in best health and has a child with disabilities living in the home and it is imperative that her services are working. It is frustrating to her to pay for a service she's not receiving. This is the worst customer service experience from Verizon.
I am asking for immediate resolve to this issue and to work with us to assure payment for time where phone has not worked Will not be charged to her account. Please contact me {edited for privacy}.

Hi lmatthews522,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon canceled my home phone by mistake and are clueless

Verizon is the most frustrating organization I think that I have ever had to deal with.
They canceled my home phone service because of a transpositon error. It took a long time to get them to admit that!! My wife is sick with cancer and her doctors can not get a hold of her. Verizon knows this and still will not fix their mistake. I can never get a hold of the same person.
I have now spent over 12 hours on my own cell phone and can not get any progress. I am so frustrated -- maybe it is time to walk away!!
A medical emergency is not enough to get them to fix their mistake.
UNBELIEVABLE

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Are there any known good home phone systems for the Home Phone Connect

I've had the Home Phone Connect now for several months. I have had a Panasonic KX-TG7641 for a good while now. I bought this system to connect a cell phone through the Bluetooth to make a receive calls at home. This cell phone stayed docked in the charger next to the Panasonic base station. There were a few extra steps involved in order to make calls using the Bluetooth and every time my mother-in-law visits it is an extensive training process to show her how to use the phone. Every. Time. She. Makes. A. Call.
I saw the HPC and figured I could simplify the system and since the cell we kept connected was off contract, I got the HPC for free and signed up for 2 years with it. This was a mistake. While I can always hear the callers on the line, they sometimes report that I am too garbled to understand. Today I knew I was going to be on the phone on hold for a while, so I used my home phone handset for comfort (vice holding my Galaxy up to my head for an extended period of time)
After a 30 minute on-hold with the Veterans Administration I finally got through to an operator who informed me she could barely hear me/broken and garbled. Where I have my HPC at it is right in a window and I have steady 2 bars on it always. I told her I could call back on my cell phone, but she insisted we power through it so I wouldn't have to wait again on hold. Well we eventually made it through the call.
After hanging up I used my Google powers to see what the issue it/how to fix it. It appears that the people that have issues when using the HPC also have Panasonic phones/base stations connected to it. This might be because Panasonic phones are widely available and are the most common ones in use, but it might also be in that something is incompatible between the 2 systems. Odd, since the way it connects is similar to an old POTS. Could it have something to do with the DECT 6.0 that hey use (on the 1.9GHz band) where other older devices use standard 2.4 or 5.8?

Thank you for the tip. Sorry if it's the wrong forum. I don't post here often. I searched for the Home Phone Connect under devices and found it under "Other" so figured this was the best place to post it. Could you point me to the correct place for the HPC discussions?
I'll double check later when I'm home on my computer to see iff the problems being reported are all using the DECT 6.0 (1.9GHz). Might be causing some interference of some sort.

Home Phone

I'm having issues with my home landline. When a call comes in I have to let it go to voicemail because if I answer it the call disconnects. If I let it go to voicemail the caller is able to leave a message. We can call out on the phone without any issues. I'm not sure if this is a problem with my home phone or if this is a Comcast issue. Thanks for your help!

To try to isolate the problem to Comcast or your phone, plug a known working corded phone directly into the TEL 1 or 2 of your voice modem and call your number, If the problem still exists it is a Comcast problem. Give 1 800 comcast a call and explain your problem.

Why won't my Razr Maxx ring when called from my home phone or the other cell phone (I-phone) on my Verizon account?

Why won't my Razr Maxx ring when called from my home phone or the other cell phone (I-phone) on my Verizon account?

Hi Ruth:
Thanks for reaching out to me about this issue.
This has been happening since I got the phone a couple of years ago.
I did not realize that my home land line and my wife's cell phone
always go straight to voice mail until my wife pointed it out to me
several months ago. Is there a setting I can adjust?
Yes, I can make calls to our home land line and to her cell phone
without being diverted to voice mail.
Any advice you might have would be most welcome.
Thanks.
Greg Bostwick
On 12/22/14, Verizon Wireless Customer Support

Home Phone Connect problem

We have been using Verizon's Home Phone Connect for a couple of months now and we have had a problem since day one. We have talked to tech support twice and they confirmed the problem and said they would put in a trouble ticket and have a tier-2 tech call us back. We have never gotten a call back so I thought I would try here.
When someone calls us the caller hears 3 rings before our house phone rings once. Since we answer on the second or third ring that means the caller hears 5 or 6 rings before we answer. Most callers hang up before we get to the phone.
Does anyone have a solution to this problem?

Best advice is to do the following:
Place the Home Phone Connect unit close to a window in your home OR any other spot where you get good/great cell strength on your cell phone.
Double check the antenna on the back of the Home Phone Connect unit is screwed on securely.
Make sure the Home Phone Connect unit is plugged into a power outlet. NOTE: DO NOT PLUG HOME PHONE CONNECT INTO A WALL PHONE JACK.
If your cordless home phone equipment is more than five years old, I would consider replacing it. Newer equipment may solve a lot of voice quality issues that are inherent in older equipment being used on a digital network.

Home Phone Automatically Forwarding to VZW Cell

My Comcast land line home phone automatically forwards to my new VZW Samsung S5. This was not happening before I got the new smart phone. Turning off call forwarding on the land line using *73 does not stop the forwarding.
When I first got the new S5, one of the set up screens asked me to enter my home phone number, which I did. I suspect this has something to do with why the home phone is now automatically forwarding to the cell.
Any ideas on how to turn this off?
Thanks.

RichmondTarga,
That seems to be a strange issue that is going on. Let's route these calls to the right number. Do you have a Comcast application on your device at all? When it was asking for your home phone number do you remember what section the setup process you were on? Please keep us posted.
KevinR_VZW
Follow us on Twitter@VZWSupport

Home Phone Not Avail on Online Account HELP!

My home phone account is not available on my online bt account, only my broadband is.
I assumed since it's my account it would be there. How can I sort this out?

Do you have separate BT account numbers for broadband and phone? If so, you need to add the other account number (and if that doesn't work, set up a new bt.com account).

The AT&T website will not recognize my home phone number, ID or password.

The AT&T website will not recognize my home phone number, ID or password. I was trying to find an e-mail or chat support and can not locate them. They sent me an e-mail alegidly with a PIN number but there is nothing identafied as such. This means that I can not use my cell phone number to check in.

Hi there! @cluneycluney thanks for posting your concerns. I’m sorry to hear you are having issues with your online account.
So I can further assist you, please private message me by clicking here and provide your name and a good contact number.
We will contact you within two business days.
Thanks!
Charise.

My home phone keeps ringing

Every 10 minutes or so my home phone will ring once and then cut off. When I dial 1471 I get a message saying that the number is unavailable. Anyone know what this could be? It is getting very annoying.

maznmanu wrote:
Every 10 minutes or so my home phone will ring once and then cut off. When I dial 1471 I get a message saying that the number is unavailable. Anyone know what this could be? It is getting very annoying.
This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or telephone 0800 800 150
Report the problem to your service provider, if you do not pay BT for your calls.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow YouTube when connected to home wireless broadband DSL2+

I'm experiencing really slow YouTube downloads. I'm connected to my home wireless broadband which is really fast (17000/880, however downloading YouTube content on the phone takes ages. Any suggestions ?

The answer is set your Wifi to B only and all the speed problems with the iPhone 3G will be fixed! There seems to be a problem with the 802.11G on the iPhone in my experience.
Syd

Skype enabled home phone

Hi, I have a skype enabled home phone. I would like to use this phone for a emergency calls and for my husband to call when he can't reach me on my cell phone. Do I need an online number for this? I am not really sure how to use it. It was a gift. We have not had a home phone line to avoid having to pay a monthly bill so please let me know if there is a cost to this.
Thank you for your help!

As far as I know, Skype-compatible hardware devices tend to remain online. The only time they aren't:
1. There is a setting in that device that forces it to another state.
2. You change the state in another Skype client either manually or automatically (when idle) and that updates the online status of your account. This then toggles your online state for the hardware device as well. So if your Skype client is toggled to Away, that may be causing the issue.
I personally leave myself in online at all times. I have nothing set to change any of my states and my hardware device is always online. I generally receive all my calls.

Home Phone/ Broadband Issues

Similar Messages

Maybe you are looking for