Homehub 2 repeatedly drops out

My homehub 2 has recently started dropping its connection extremely frequently, as in an average of every 5-10 minutes. Although it goes through periods of 20 minutes without dropping to less than a minute of connectin before cutting out. It has persisted the last 3 days but I don't know precisely when it started as last week I was away and it wasn't dropping with this frequency before last week. It has already dropped out whislt writing this post as an example of the frequency.
Here are the router's ADSL stats
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:02:12
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.1 dB / 22.0 dB
Line attenuation (Down/Up)
21.0 dB / 11.0 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
11 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
The connection time is so low due to it cutting out obviously. Any help would be appreciated as it is almost impossible to get anything done with it disconnenting so much.

If its actually re-starting, then it could be faulty.
See
Reported problems with the Home Hub 2.0
First of all see if your phone line is noisy, as that can cause the problem as well.
Also try resetting the home hub to factory default.
See
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

High noise margin, low speed and repeated drop out...

Hi - I have a Home Hub 3 which is always dropping the connection. Unfortunately it gets re-booted alot as this seems to be the only way to get things moving again. I have just ordered a new router/modem to ss if that will hold the connection better but have been reading these forums and see that the Line Status and Speedtest are a good place to start. My Line Status shows a noise margin of 17.7dB - could this be my problem?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 03:09:09
Downstream:
7.781 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
4.3 dB / 22.0 dB
Line attenuation (Down/Up):
33.6 dB / 17.5 dB
Output power (Down/Up):
19.8 dBm / 11.7 dBm
FEC Events (Down/Up):
0 / 2
CRC Events (Down/Up):
3000 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1907 / 1
Error Seconds (Local/Remote):
794 / 6
Speed Test data via BT Wholesale site
D/L speed 3.78
U/L Speed 0.23
Ping Latency 68.38
and via BT domestic speed test
D/L Speed 5.74
U/L Speed 0.20
Connection Speed 7.97
Do you think noise is my problem and any suggestions please!!
Many thanks in advance
Andrew

Ha - many thanks the quick reply but I am un-masked already as not having a clue what I am talking about! A few hours spent reading up on things before I posted was not enough! I am plugged in to the test socket - have just done the quiet line test on 17070 from a corded phone and there is no noise. A bit of history - 18 months ago we had issues with water damage to underground lines to the house and we are now on the last usable pair (?) at that time I had all extension wiring reoved and new Master socket fitted. We have been OK but not spectacular since - we struggle to have 3 computers running off the net at times and I dont beieve we are getting anywhere close to our expected speed and then recently we have experienced drop outs and really slow speed as mentioned in original post.

DSL keeps dropping out - why? :(

I've had Inifinity 2 for a couple of months now and was very pleased with the service initially, high speeds and reliable connection. I work from home so the connection is very important to me.
The last couple of evenings the connection has been dropping completely and taking several minutes to come back up. It's not just the HomeHub, the fibre modem's DSL light goes off as if there's a line fault. This happens repeatedly throughout the evening, usually starting from about 5.45pm. There seems to be no rhyme or reason to it, it just drops. Nothing has changed here, it has literally started out of the blue. It doesn't matter which devices are connected - wired desktops, laptops, wireless phones/tablets/PS3. It just keeps dropping at random.
I even noticed it a few times this morning.
So, what do you lovely BT chaps need to know from me in order to sort this out?
Here are the router logs from this evening:
  22:08:10,04 Jun.
HTTP User admin login from 192.168.1.64 successfully.
  22:06:02,04 Jun.
Device connected: IP 192.168.1.64, MAC 14A:E9:43:4A0, host Moogies-box
  22:06:02,04 Jun.
DHCP Lease issued for IP 192.168.1.64 to host Moogies-box (MAC 14A:E9:43:4A0), duration: 1 day
  22:06:02,04 Jun.
Receive a DHCP request: 192.168.1.64, 14A:E9:43:4A0.
  22:05:55,04 Jun.
LAN1 up
  22:05:53,04 Jun.
LAN1 down
  21:47:52,04 Jun.
Client associated: IP 192.168.1.75, MAC B4:07:F9:80:C8:8F, host dhcpcd 4.0.15, Link Rate 58.5 Mbps
  21:47:52,04 Jun.
DHCP Lease issued for IP 192.168.1.75 to host (MAC B4:07:F9:80:C8:8F), duration: 1 day
  21:47:52,04 Jun.
Receive a DHCP request: 192.168.1.75, B4:07:F9:80:C8:8F.
  21:47:50,04 Jun.
Receive a DHCP request: 192.168.1.75, B4:07:F9:80:C8:8F.
  21:44:48,04 Jun.
Device connected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
  21:44:48,04 Jun.
DHCP Lease issued for IP 192.168.1.74 to host Rich-PC (MAC 08:60:6E7:7A:22), duration: 1 day
  21:44:48,04 Jun.
Receive a DHCP request: 192.168.1.74, 08:60:6E7:7A:22.
  21:44:45,04 Jun.
LAN4 up
  21:44:43,04 Jun.
LAN4 down
  21:44:31,04 Jun.
LAN4 up
  21:44:27,04 Jun.
Device disconnected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
  21:44:27,04 Jun.
LAN4 down
  21:30:02,04 Jun.
Client disassociated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Reason Code 8
  20:11:36,04 Jun.
Device connected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
  20:11:36,04 Jun.
DHCP Lease issued for IP 192.168.1.74 to host Rich-PC (MAC 08:60:6E7:7A:22), duration: 1 day
  20:11:36,04 Jun.
Receive a DHCP request: 192.168.1.74, 08:60:6E7:7A:22.
  20:11:31,04 Jun.
LAN4 up
  20:11:29,04 Jun.
LAN4 down
  19:09:38,04 Jun.
Possible PS or DA. src=85.133.221.209 DST=86.169.138.92 LEN=48 TOS=0x18 PREC=0x60 TTL=109 ID=17462 DF PROTO=TCP SPT=1992 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0 OPT (0204057801010402)
  18:22:04,04 Jun.
LAN1 up
  18:22:02,04 Jun.
Device disconnected: IP 192.168.1.64, MAC 14A:E9:43:4A0, host Moogies-box
  18:22:02,04 Jun.
LAN1 down
  18:18:33,04 Jun.
CWMP:session completed successfully
  18:18:32,04 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  18:18:30,04 Jun.
WAN Auto-sensing detected port ETH
  18:18:30,04 Jun.
WAN Auto-sensing last connection port: ETH
  18:18:27,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
  18:18:27,04 Jun.
PPP IPCP Receive Configuration ACK
  18:18:27,04 Jun.
PPP IPCP Send Configuration Request
  18:18:27,04 Jun.
PPP IPCP Receive Configuration Reject
  18:18:27,04 Jun.
PPP IPCP Receive Configuration NAK
  18:18:27,04 Jun.
PPP IPCP Send Configuration Request
  18:18:27,04 Jun.
PPP IPCP Receive Configuration Reject
  18:18:27,04 Jun.
PPP IPCP Send Configuration ACK
  18:18:27,04 Jun.
PPP IPCP Receive Configuration Request
  18:18:27,04 Jun.
PPP IPCP Send Configuration Request
  18:18:27,04 Jun.
PPP CHAP receive success: authentication ok
  18:18:27,04 Jun.
PPP CHAP Receive Challenge
  18:18:27,04 Jun.
PPP LCP Receive Configuration ACK
  18:18:27,04 Jun.
PPP LCP Send Configuration Request
  18:18:27,04 Jun.
PPP LCP Receive Configuration Reject
  18:18:27,04 Jun.
PPP LCP Send Configuration ACK
  18:18:27,04 Jun.
PPP LCP Receive Configuration Request
  18:18:27,04 Jun.
PPP LCP Send Configuration Request
  18:18:22,04 Jun.
OpenWiFi tunnel down
  18:18:21,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_DISCONNECT]
  18:18:21,04 Jun.
PPP LCP Send Termination ACK
  18:18:21,04 Jun.
PPP LCP Receive Termination Request
  18:16:11,04 Jun.
Client associated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Link Rate 39.0 Mbps
  18:13:52,04 Jun.
NTP synchronization success!
  18:13:52,04 Jun.
NTP synchronization start.
  18:13:20,04 Jun.
Client disassociated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Reason Code 4
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.79, FC:0F:E6:C4:2A:1A, PS3
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.78, 00:18:41:F9:90:92, dhcpcd 4.0.1
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.77, 10:9AD1:F1:F7, becky
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.76, 38:AA:3C:2D:B5:24, android-bc71095eee90f12a
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.75, B4:07:F9:80:C8:8F, dhcpcd 4.0.15
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.73, 00:0F:3D:F2:B5:64, richs-pc
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.69, 00:17:31:66:31:82, SparePC
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.71, 00:0F:B5:FBE:32, richs-pc
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.70, 00:164:58:E6:99, Moogies-Note
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.72, 00:18E:6D:6A:44, Moogies-Note
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.67, F81:11:18:E1:E6, richs-pc
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.66, 00:1A:4D:36:7E:7A, richs-pc
  18:03:20,04 Jun.
DHCP Lease renewed for IP 192.168.1.65 to host android-19018583aad8148b (MAC 08:60:6E:AD:17:AF), duration: 1 day
  18:03:20,04 Jun.
Receive a DHCP request: 192.168.1.65, 08:60:6E:AD:17:AF.
  17:56:39,04 Jun.
CWMP:session completed successfully
  17:56:38,04 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  17:56:36,04 Jun.
WAN Auto-sensing detected port ETH
  17:56:36,04 Jun.
WAN Auto-sensing last connection port: ETH
  17:56:31,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
  17:56:31,04 Jun.
PPP IPCP Receive Configuration ACK
  17:56:30,04 Jun.
PPP IPCP Send Configuration Request
  17:56:30,04 Jun.
PPP IPCP Receive Configuration Reject
  17:56:30,04 Jun.
PPP IPCP Receive Configuration NAK
  17:56:30,04 Jun.
PPP IPCP Send Configuration Request
  17:56:30,04 Jun.
PPP IPCP Receive Configuration Reject
  17:56:30,04 Jun.
PPP IPCP Send Configuration ACK
  17:56:30,04 Jun.
PPP IPCP Receive Configuration Request
  17:56:30,04 Jun.
PPP IPCP Send Configuration Request
  17:56:30,04 Jun.
PPP CHAP receive success: authentication ok
  17:56:30,04 Jun.
PPP CHAP Receive Challenge
  17:56:30,04 Jun.
PPP LCP Receive Configuration ACK
  17:56:30,04 Jun.
PPP LCP Send Configuration Request
  17:56:30,04 Jun.
PPP LCP Receive Configuration Reject
  17:56:30,04 Jun.
PPP LCP Send Configuration ACK
  17:56:30,04 Jun.
PPP LCP Receive Configuration Request
  17:56:30,04 Jun.
PPP LCP Send Configuration Request
  17:54:45,04 Jun.
PPP LCP Send Termination Request
  17:54:43,04 Jun.
OpenWiFi tunnel down
  17:54:42,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_TIME_OUT]
  17:54:42,04 Jun.
PPP LCP Send Termination Request
  17:14:11,04 Jun.
CWMP:session completed successfully
  17:14:10,04 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE

Thanks. I've now had 2 engineer visits so far and although they temporarily fixed the problem it has now happened again and is really starting to drive my hubby & I crazy!
The first time the engineer came out he checked the socket wiring in the house, found no problems, got a cherrypicker in to check the line at the pole (unsafe to climb apparently) and that improved the speed. He then checked at the modem and found that the cable the engineer (contracter?) who fitted it hadn't fitted the connector properly, some known issue with a fitting tool or something - so he sorted that out and woohoo, back up to full speed - 75mb+
That was fine for a couple of weeks.
Last Monday morning the connection dropped out. Then repeatedly dropped out every few minutes all afternoon, making it almost impossible to work. The speed had also dropped to 35mb according to various online checkers, including BT's speed test, which registered our speed as poor. I gave it until Tuesday just to see if it resolved itself/was a temp problem. No joy, still slow as you like - though no more drop outs. Contacted BT and an engineer came out the next afternoon.
Lovely chap, did all the same checks as before, no faults found, nothing wrong with the wiring. He even tried tugging on the phoneline to the house while checking the line, made no difference, so didn't seem to be anything wrong with the line to the house. All equipment indicated capable of full speed 80mb. All the engineer could say was that there was nothing wrong with the line, but clearly there had been something which caused the line to drop out and the cabinet then dropped our speed to stablise us. He requested a speed reset and all was well (ish) thereafter at about 60-65mb. Not quite as fast as the previous chap got it, but a darn sight better than 35mb.
The next morning another engineer turned up, unaware we'd had a visit the previous afternoon. I told him all about what the engineer had said the previous day and what had happened and he went away. Note I did tell him that he was welcome to come in and have another look, but there was nothing currently wrong for him to look at.
Last night (Sunday) the line dropped out a couple of times - again, no apparent reason. And once again we find our speeds capped at around 35mb. Doing the BT speed tests throws up odd results, telling us we have 0mb to the house and 38mb inside. Odd! I've been on to BT all morning, they tried to pass me onto a paid tech support line which I refused as both engineers have confirmed this isn't going to be something software/settings related - it happens regardless of which computer/laptop/device we are using wired or wireless, the line can even go down when we're not using it.
So, it's been logged on the last fault which is still open and being investigated. I have asked if they can please re-set the line speed for us but have been told this would only be a temporary fix. What else can I do? Something out there is making the line drop out and then we get speed capped. BT can't find a fault.
None the wiser as to why the connection sometimes drops out, but this is clearly the cause of the speed drops as the cabinet tries to stabilise things. We're only a stone's throw from the cabinet and both engineers say we should have full speed.
Could the modem be faulty and causing the drop outs? I don't know. I really don't know what else to do at this point. I guess we're going to end up with another engineer visit, but suspect all he can do is tell us the same thing and get the line reset.
Is there any chance our ancient BT wireless phone could be causing the problem? - we do get a bit of crackle on it, although the line itself is apparently clear of noise when tested. It's not connected to the same socket as the router, but to an extension downstairs (which was originally the master socket, but the engineer who fitted infinity swapped the sockets for us as we needed the fibre upstairs).
Anyone got any other thoughts as to what it could be? Has anyone else had this problem and resolved it?

ITunes keeps dropping out

For the last 3 days iTunes has repeatedly dropped out within just a few seconds of opening. I am using the latest version 12.1.2.27 and my Mac desktop is using OS X Yosemite 10.10.2 I can't sync any device and it's basically unusable. Shutting down my Mac hasn't helped.
Does anyone have any advice that a fairly basic Mac user can understand? Is this a glitch in the latest update?
Thanks. Sarah

Thank you for responding. I suppose I do mean crash. Each time I get a message which is pages long but begins like this -
Process:               iTunes [2137]
Path:                  /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:            com.apple.iTunes
Version:               12.1.2 (12.1.2.27)
Build Info:            iTunes-1200012001002027~2
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           iTunes [2137]
User ID:               501
Date/Time:             2015-04-17 10:54:57.271 +0100
OS Version:            Mac OS X 10.10.2 (14C1510)
Report Version:        11
Anonymous UUID:        8D13E499-EF38-C346-9D56-B5284F57D716
Sleep/Wake UUID:       CF493872-C18B-4EE1-9B86-252E0B315FA1
Time Awake Since Boot: 1900 seconds
Time Since Wake:       1100 seconds
Crashed Thread:        25
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010

Apple TV & Homehub 3 Home Sharing Drop Out

Good morning all and my apologies for posting this in the BT Vision section but I didn't know where else to go.
I've had BT Infinity for a few months now and been generally happy with the service. I'm a Mac user and at the weekend I decided to purchase an Apple TV 3. One of the main things I wanted to do with the ATV3 was to be able to use Home Sharing from my iTunes on my Mac. I set everything up and it was all looking good, within minutes I was happily streaming video to my Apple TV. 5 minutes into playback however it dropped out. It said on the Apple TV that Home Sharing needed to be enabled, I went back to the Mac, Home Sharing was enabled but I reconnected it again and it started working again. 5 minutes later again it disconnected.
I'm no network/router expert but even then I knew something was wrong. I started to trawl the Apple forums looking for people with similar issues and found a LOT! Problem is that everyone has different routers, issues, fixes and none of the solutions I tried seem to work for me, such as changing the channel on the router, reboots etc.
Basically I'm just really stuck now. I'm not the most technical of people (but I do know some stuff) but I'd love some advice if anyone can help. At the moment the Apple TV is practically unusable for me and I really would love to be able to have this working as when it does work for those brief few minutes it works really well and does exactly what I want it to.
Many thanks in advance.
Solved!
Go to Solution.

I should add I found the following on the Apple forums although this seemed to be quite an old post (2 or 3 years) and was for an older Home Hub as when I checked I couldn't seem to add the Port Maps in the same way as this post and got confused
Solution:
1. Update the software on Apple TV (Settings | General | Update software)
2. Perform windows update (Start | All programs | Windows update)
3. Obtain the latest release of iTunes software. Run iTunes. From the iTunes menu select About | Check for updates. I am running version 9.1.1.12.
4. Check that you can view movie trailers from Apple TV. If you can't then you the apple TV has not connected to the BT home hub wireless network. You need to enter the BT home hub wireless key (which is found on the back of the bt home hub) as you password when you connect your apple TV to the wireless network. Check again that you can view Movie trailers. Don't proceed until you can.
5. Enter the BT home hub manager (Start | All Programs | BT Home Hub | Hub manager). Select Advanced. Enter admin as the username and your password to your hub. This is either a password you entered when you first set up the hub or the S/N number printed on the back of the BT Home Hub. Click continue to advanced. Select Application sharing. Select Create a new game or application.
Enter MyAppleTV against Name. Select Manual Entry of Port Maps.
Enter this Information one line at a time:
Protocol | Port range | Translate To ... | Trigger Protocol | Trigger Port
TCP | 123 | TCP | TCP | 1
TCP | 3689 | TCP | TCP | 1
UDP | 5353 | UDP | UDP | 1
TCP | 80 | TCP | TCP | 1
TCP | 443 | TCP | TCP | 1
TCP | 53 | TCP | TCP | 1
6. In BT home hub manager navigate to the devices menu, just above application sharing. And select MyAppleTV from the drop down menu and assign it.
7. Turn the power off on the Apple TV, BT home hub, and PC. You must turn the BT home hub off.
8. Turn on Home hub, PC. Wait for your network to return. When it has turn on apple TV.
9. Open up iTunes. In the menu select Edit | Preferences | Apple TV. Check that Check for Apple TVs is selected.
10. In iTunes under Library and Store, Devices should appear and within Devices Apple TV should appear.
11. If this does not work then phone Apple support and do not let them fob you off by offering you a replacement Apple TV.

Broadband dropping out with Homehub 3

A normal 6Mb/s + service drops out several times an hour with no connection for several minutes. I have spoken to a BT customer care engineer, restarted the modem etc with no success. Wireless indicates a strong signal at all times.
Same problem with ipad, and android tablets.
Any suggestions?
Solved!
Go to Solution.

Thanks I'll do that.
Here are the figures:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:20:36
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.1 dB / 24.0 dB
Line attenuation (Down/Up):
19.7 dB / 9.5 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 148
CRC Events (Down/Up):
57419 / 169
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
913659 / 159
Error Seconds (Local/Remote):
10422 / 2439
Speedtest;
Download speedachieved during the test was - 7.05 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

Broadband regularly dropping out

I am losing the will to live !!! BT technical support in India is apalling (and please do not misinterpret this, I have nothing against India or Indian people). They seem to work to a set script, which is repeated at every level of support, and if you don't fit into the scenario, difficult to get the problem solved :-(
For 2 or 3 weeks now, my broadband has been dropping out regularly. After numerous phone calls, an Outreach engineer checked the line from the pole to the exchange and everything looked good. He then came into the house and checked from the main socket back to the exchange, and again everything looked good, though the fault is intermittent so would test good most of the time.
The lastest advice was to remove the faceplate from the main socket, and plug my Homehub directly into the test socket behind the faceplate thus "eliminating any problems from extension cabling within the house".....there is no extension cabling within the house, and there is nothing connected to the faceplate, but they keep insisting the problem could be there. All wass fine with not a single dropout experienced when connected to the test socket as far as I know.
I was then asked to replace the faceplate and plug the hub back into that....................and in the last 24 hours i have had at least 3 dropouts, one within an hour of reconnection whilst watching BT Sport, then a couple of times this morning.
I hardly think this is a coincidence, and would therefore assume there is a problem with the main socket faceplate, but BT technical support does not see it this way, and prefers me to remove it again and plug back into the trest socket, and monitor some more................
Has anyone else seen anything similar ? Does anyone have a phone number to a technical group here in UK I can speak to and get this resolved once and for all ?
When is BT management going to listen to customers and realize that the waiting time on the telephone is far too long, and so frustrating on how much long the wait will be, or what position in the queue you are.

sounds like a faulty faceplate - either buy a new one or just connect to test socket and as no extensions just leave off the bottom half of the master socket
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Re: Broadband noise/ drop out/ speed issues

Hi community.
I know this thread is old and probably closed but I would like to revive it.
I have exactly the same problem as MPR and any advice would be welcome.
I am a long way from the exchange, the line comes into my house overhead. I reported intermittent line dropping weeks ago, spoke to several different people, all very polite, very caring, but not much use.
Several diagnosed fault on the line and said it would be fixed remotely. One sent me a new home hub 2 to replace the one they diagnosed as faulty, though God knows how.
I kept saying that I suspected a physical fault with the line as a bundle of cables wired into a junction box (big black thing - looked like a toy from Anne Summers but never mind) was hanging down from one of the telegraph poles and the foil around the end where the wires went in lookd as if it was not fully weather-proof.
Eventually, last Friday, an engineer was sent round. Checked inside the house, checked outside the house and said there was no problem with the line. He detected noise which he suspected was causing the drop-out and said he would see if there was any water getting in anywhere which might cause this.
The hanging down thingy was secured better to the telegraph pole but I don't know if anything else was done.
Right away, same problem. Intermittent orange flashing broadband light on the hub. Occasionally no broadband light at all. Usually needs to be re-set though sometimes comes back on its own.
If you have any advice I would be most appreciative. This is costing me money as when my better half wanted to order something online, found a good price, put the details in and clicked "BUY", the line dropped. By the time it came back up, the price had gone up £30.
Anyway, I'm calling them again tonight when I get home. I would say "no more Mr Nice Guy" but that doesn't get you anywhere does it?
Thanks in advance.

Hi,
Sorry to hear that your having problems with your BT Broadband.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
1b) Have you tried the Test Socket?
2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] If the other link doesn't work you can try http://speedtest.btwholesale.com/
3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
cheers
I'm no expert, so please correct me if I'm wrong

Broadband drops out after bt upgrade work in area

Hope someone can help because the call centre is helpful but unfortunetly the help they give me is what I have tried before.
On Wednesday 17th August I received an ewmail from the BT Migration team stating that upgrade work would be taking place at my local exchange and that my phone and broadband would be out for 10 minutes on this day. The work got carried out and I received a email saying this and that my broadband would take about ten days to settle down.
Now we are about 2 months since this wok and my once reliable broadband (have hardly ever had to restart the box in the past nearly 10 years) is dropping everyday and if I do restart the box I either get on to the internet then it drops out again or I don't, getting frustrated for paying for something I can't use.
My HomeHub the original white model, only shows a solid broadband icon and flashing wireless and sometimes flashing data icon on the front of it but no internet.
I have tried using the bt broadband desktop help but it says my line is okay and I have checked all the microfilters that are attached and everything seems fine there. Phone the number at the end of the desktop help wizard and get told to try the same thing it suggests.
I have read on this forum that some other bt customers have had similar problems after upgrades and it turned out to be the homehub that was at fault.
Can anyone give me any advice in sorting this please or can anyone confirm that it is the homehu bthe issue is with and if so how to get a free replacement from bt.
Solved!
Go to Solution.

Hi Andy81,
Welcome to the forums. Yes you would be correct in the fact that the White Home Hub doesn't have the best reputation on ADSL2+ lines simply because of its age. I would advise you to contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 and ask for a replacement hub, although you would have to pay if you are out of contract. Do you know if you're out of contract?
Regards Edd
Check your Line
BT Speedtester

Broadband noise/ drop out/ speed issues

Am starting a new post because last one has become too long. See http://community.bt.com/t5/BB-Speed-Connection-Issues/Broadband-dropping-out-noise-high-speed-slow/m... if you would like the history.
Here is the summary. Long distance from the exchange. Noisy line. Speed low. I have tried all the usual things many times. Broadband engineers have been out x3 recently and confirmed that they can't detect any problems inside my house, or with the line coming into my house - although my hub typically shows a high noise margin. Nevertheless, engineer swapped my line onto a new cable in the cabinet yesterday because he couldn't think of anything else to try. He also replaced my HH3. This morning noise had been reset very low, line speed coming into the house was high (for me), I was happily waiting for IP profile to drift upwards. The readings from this morning are in the link above. It was all looking good.
And then this is what happens (and I think it may be exactly what's happened before). Come about 5pm, at time of busy traffic, the line (I think, I'm not a techie) with low noise margin decides it can't cope. It drops out. I have to reset hub to get back on the internet. It comes back with higher noise and slower downstream line speed.
Any ideas out there? Please try and avoid the standard usual stuff because I've done it all before. Readings to follow.
Solved!
Go to Solution.

Here is what my hub was showing around 5pm when internet dropped out. Notice very low noise. Me thinking my line can't cope with that, hence drop out. Me predicting line will come back with higher noise and slower downstream line speed. Process will repeat over the next week until noise margin is incredibly high, speed is very low (that's my prediction anyway). Here's the reading from when the line dropped out.
Connection Information
Line state:
Connected
Connection time:
0 days, 12:42:27
Downstream:
4.25 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.4 dB / 21.0 dB
Line attenuation (Down/Up):
50.8 dB / 31.0 dB
Output power (Down/Up):
19.3 dBm / 11.9 dBm
FEC Events (Down/Up):
15405109 / 1084
CRC Events (Down/Up):
266534 / 1170

Server 2008 R2 DFS Drop Outs

I have a problem with a Server 2008R2 running DFS, 3 out of 4 Folders drop out - I just can't figure out what on earth is going on.
It is a Domain based DFS, the namespace is called 'dfs' - e.g.
\\domain\dfs, I have 4 Folders called "MyDocs", "Home", "Shared" and "Software" - all of these have a cache duration of 1800 seconds.
"MyDocs" is used with My Documents Folder Redirection, Home, Shared and Software are used with Group Policy Preference based drive mappings.
The problem I have is the Home, Shared and Software Folders simply disappear, thus mapped drives become unavailable. The problem can occur as frequently as every 5 minutes or if I'm lucky, I'll get half an hour of solid reliable DFS usage.
I half suspect I'm not having a problem with the MyDocs Folder because it's linked to Offline files and Windows 7 Offline Files uses background sync.
One thing I will point out, the problem only surfaced after I upgraded my Lenovo laptop to Windows 7 Ultimate x64 SP1, it did not exist when I was running Windows 7 Professional x64 (no SP). Another laptop on the network (Sony VAIO - differnet
WLAN NIC), it's still running Windows 7 x64 Professional (no SP), uses the same WLAN and it never has a problem.
I have spent months investigating the potential for this to be a WLAN card (Intel Centrino 6200) and I have noticed other people reporting similar mapped network drive issues on the Lenovo forums (also using these Centrino model WLAN
cards).
The problem occurs almost immediately if I try to transfer a large amount of data over the WLAN, e.g. don't bother trying to copy an ISO as will cause the DFS Folders (Home/Software/Shared) to drop-out almost immediately and the copy borkes out. The problem
does not occur if I transfer the same ISO over wired LAN ethernet.
I can't get past the fact that this problem didn't occur when running Win 7 Pro with no SP1, I'm not 100% inclined to think this is a hardware or WLAN card issue.
I have screwed around with WLAN drivers, power management settings etc etc etc, jack of that. It's achieved nothing.
I have installed KB983620 but this has had no effect.
A few things I have noticed:
* When the DFS Folders come back online, the Application Experience service on the Windows 7 client has literally just (re)started. As a test, sometimes I'll manually restart it and the Folders will reappear almost immediately after (doesn't
work every time).
* Restarting the TCP/IP NetBIOS Helper Service can help force the Folders to come back online (also doesn't work every time)
* Repeatedly browsing the still functional MyDocs DFS Folder (which never drops out) can help prompt the other DFS Folders to reappear (also doesn't work every time)
* I have noticed when the 3 DFS Folders are not available via
\\domain.local\dfs\, they will be available via
\\domain\dfs and vice versa
* If I run dfsutil /pktinfo - when the 3 Folders are unavailable, the TTL for Home, Shared, Software is sitting at 0 (MyDocs on the other hand is not, it's still counting down). When things are functioning properly, the TTL is counting down for all
of them from 1800, when it reaches 0, it starts from 1800 again.
Any ideas?
Ben

Hello Ben,
From your explanation it seems it is wireless issue? can you look in to the event logs of the machine affected and see what event ID is being reported? Also, possibility might be DNS because you said it works with
\\domain\dfs but fails with
\\domain.local\dfs?
Can you check your wireless settings to see what is the max data size that can go through if there are such restrictions
Isaac Oben MCITP:EA, MCSE,MCC
View my MCP Certifications
Hi Isaac
Thanks for the reply.
At first and over the past few weeks I've been thoroughly investigating the possibility this is a Wireless issue. Messing around with drivers (Lenovo, Intel, versions, settings, I've tried it all). But there are some factors I can't ignore that lead
me to think maybe this is not specifically a Wireless issue.
The problem only started after I upgraded to Windows 7 Ultimate with Service Pack 1 - the problem never occured with Windows 7 Professional (no SP, both x64)
When I first started troubleshooting I was using
\\domain\dfs, but then I realised when I was having the problem I could still access the folders via
\\domain.loca\dfs. Now I've realised it's a case of when fqdn is working, non-fqdn might not be and when non-fqdn is working, fqdn might not be and sometimes both are not.
No specific events are being generated. Any suggestions?
Any idea where I check max data rate?
Thanks,
ben

Bass Drops Out On iTunes CDs

I have been burning mp3 CDs with iTunes for playback in my car equipped with an mp3 disc player and subwoofer. I noticed the bass was very noticeably dropping-out on nearly all mp3 selections. I thought it was my subwoofer until a bought a new car and experienced the same bass drop-out through a different subwoofer. The bass eventually returns during playback, but when I rewind the track, the drop-out does not repeat at the same point in the song.
In my iTunes playback preferences I have both the Sound Enhancer and Sound Check options unchecked. My equalizer is set to "Rock". I'm using iTunes v7.6.2(9).

when I rewind the track, the drop-out does not repeat at the same point in the song.
Cant be the CD then

Airport Express/Multiple Speakers/Drop Outs

Question -- I have a wireless network at home -- a Linksys wireless router which I use to connect my Dell laptop and my powerbook to the internet. I have two airport express stations ... one for my living room stereo, and one for kitchen speakers. Streaming itunes to one set of speakers works fine, but when I stream to both sets of speakers I get constant hiccups and sound drops during the playback. Any thoughts/suggestions how to fix this problem?

I had this problem. It was because I had interference (ie poor reception to ONE of the airport express units). When the one would cut out they BOTH would cut out. It was really annoying. You can check if this is your problem by placing both of the airport express right near your router (ie in the same room) and see if you get the dropping out (you shouldn't).
My solution was finally only solved by buying a new router and setting up a WDS network. I got a linksys WRT54GL and use the DD-WRT firmware. There are lots of instructions on the net on how to set this up. Then each airport express acts as a repeater. They seem to support each other, and the result for me was that I got wireless coverage EVERYWHERE in my house, and the music stream stopped dropping out.
Also with the DD-WRT firmware you can change the xmit power of the router (and increase it!) to improve coverage.
Hope this helps.
Mike

30 minute Drop Out - BT Infinity

I got Infinity in a month ago and it's been grief ever since.
When it works I'm getting 37 download and 8 upload. Fantastic I hear you say... The problem is, that for long periods everyday [but not 27/7] the signal drops out at 30 minutes intervals. Two teenage sons playing xbox live are ready to kill me over it!!
I have had several hours worth of time spent talking to India. All the usual advice has drawn a blank. I was passed to a Teir 2 team person who couldn't get it working. I then had a BT Engineer out. He changed the Open reach box and checked the line. He stated that I'm getting 40meg down and 10 meg up on the line when tested. While he was here the signal didn't drop out. 5 hours later it started again!!
I am now awaiting a second visit from an engineer on 14/11. I know what he'll do, he'll change the Home Hub 3 box for another, wait a while and go. A few hours later I'll be back to square one!!
I have read through other posts here were people have had the 30 minute drop out, but none of them have ended in a solution . If this is wrong, tell me, I'll be happy to read a solution to this.
If it's not the router or open reach box. Then what is it. It's not just one computer and it's not just wired ones either. Everything in the house drops out.
Surely drop out at so regular an interval points to a hardware problem?
Surely if it's happening to others, someone at BT must know how to fix it?
I anyone wants 2 very grumpy teenage boys, I'm yer man!!
Help?

So wired and wireless are loosing connection to the internet for periods.
Just wondering if your central heating fires up for a while heating up things then thermostant turns it off... cooling down a bit and internet comes back on.
Is your modem mounted vertically ie on a wall?
The worst situation is having the modem flat with the HomeHub 3 sitting on top of it.
From THIS THREAD.- "After an hour or so of heating my front room the broadband led on my home hub 3 goes orange & I loose my DSL link".
(my post #4)
Clutching at straws really.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

"NETWORK CHANGE DETECTED" - Broadband dropping out

About 4 to 5 weeks ago I started finding my broadband connection would just 'drop out'.
I'd lose it. No email or internet browsing, nothing.
It might come back on it's own, it might not.
Generally I'd run diagnoistic's, and some time sit would come back immediately, some times I'd have to run it a few times
Sometimes I'd give up and walk away.
Often I get the message "NETWORK CHANGE DETECTED", and the connection would re-establish itself.
It may run for minutes, and I'd be back at square one, or it could run OK for days.
All extremely frustrating.
I've read past posts and see that this problem has come up before, but I cannot find a "do this to fix it" resposnse.
Seeing that it's happened to others, I'm hoping it's something Apple can advise on.
Does anyone know why this happens and how to fix it. I'm really at my wits end.
I've been in contact with my internet provider who give me the usual answers.
Mac-Mini (2.4Ghz Intel Core 2 Duo) running OS 10.6.7
8Gb Ram
Netcomm Modem NB6PLus4W
Broadband ran fine from Late December 2010 until mid may 2011. No idea whats cause this issue.
Thanks all.
Robert

This is interesting I just put up my first question to the community also with these things in common
I am in Australia
with TPG on ADSL2+
I have a netcomm NB14WN wireless router
mac version 10.6.7 then updated to 10.6.8 - hasnt made any difference.
since I joined with TPG I have also had at first very slow and unreliable speeds (worse than dial up) and several nights a week it would repeatedly disconnect and the network change detected.
So since numerous discussions with tpg and several 'rebooting' everything they had a level 2 engineeer check and update the servers and now with the ethernet cable it is stable and fast ( same bandwidth and speed test every time). What I still have at this stage is an unreliable wireless connection and we have checked for interference in the house etc and now they have finally sent me a replacement modem to see if that makes a difference (should pick it up tomorrow). The problem is that some days the wireless is fine and somedays it isn't. It played up again two hours ago - put on the ethernet cable and it was fine, took the cable off a couple of hours ago and the wireless is fine at present whilst I am typing this......So will let you know how the other wireless router goes - apparently they check this one before they send it out but this one is from Netcomm also - I wonder if it is that - my dad and I looked it up on the net and it only sells for $100AUS which is pretty cheap - when I touch it underneath it is also very hot.

Homehub 2 repeatedly drops out

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