Homehub 5 (Type A)

I had a Homehub 5 (Type A) turn in my letterbox yesterday, unannounced.
Soooo, I connected it up yesterday evening and it instantly synced up at 75/19.5 happy days.
However, I've just checked and the connection rebooted (CWMP) a couple of hours ago.
Now it's
Line state:
Connected
Connection time:
0 days, 01:57:48
Downstream:
63.25 Mbps
Upstream:
19.53 Mbps
What's going on?
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Another day another reboot
Connection time:
0 days, 10:19:23
Downstream:
63.31 Mbps
Upstream:
19.53 Mbps
5. VDSL uptime:
0 days, 10:18:45
6. Data rate:
19999 / 64829
7. Maximum data rate:
27428 / 77857
8. Noise margin:
7.5 / 6.5
What is CWMP playing at?
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Similar Messages

Is there a difference in HomeHub V2 Type A and Typ...

So, with recent problems with my BroadBand connection, the good guys at BT thankfully sent out a new Power Supply, as it was making some odd noises and could have been causing the interference on the line. But, the new power supply had stickers informing me that it's only to be used with the HomeHub V2 Type A. My current HH is Type B. Thankfully, the box also contained another HomeHub which was Type A (this is my 3rd HH in 4 years!).
Anyway, joking aside. I set up the new Type A router and it's connected at a far higher downstream than the Type B. Also, the noise margin is much lower which (fingers crossed) means I'll have a more stable connection. Also, the strange noise from the power supply isn't happening with this version.
So, is there any fundamental differences between Type A and Type B? I have had intermittent problems with the HH V2 Type B router even since I got it, could they still exist in the Type A router?
The bit at the bottom reads "Software version 8.1.H.J (Type A)"
Cheers
Greg

Well... The Type A hub has been known to have a few issues compared to the Type B hub. Although I had the Type A hub before I started using a DG834GT, I never had a problem with it. To add to this, they are made by different manufacturers:
Type A: Thomson
Type B: Gigaset
That is why the power supply states that you can't use a Type A power supply with a Type B hub or the other way round.
Hope this explains things
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BT Infinity and homehub 5 type A GRR

I so wish that i never signed upto a Bt contract 12 months ago. previously I had sky ADSL and upgraded to BT Infinity..what a massive blunder i made. Wifi signal constantly stops working etc. My daughter has stopped using the house wifi and is using her Vodafone 4G as it is more stable and faster. Yes I have tried to call the BT help desk and report..i have done what they have told me "to disable all WIFI connections plug Ethernet into router and test the broadband speed, and yes i get 38mb as required therefore nothing wrong with my broadband" However a few facts
FACT 1:. I used standard SKY ADSL for 4 years without a single issue, got 14MB download and had a stable wifi signal in all 4 bedrooms of a semi detached..
Fact 2: With BT Infinity, i have a system that constantly crashes, i have to reset my router all the time, when i work from home I have to plug ethernet cable into homehub as Lync audio quality is unbearable, my desk is 1 meter away from the homehub, constant tethering with netflix and now tv, the TV setup is 3 metres away from the homehub and in the same room
I tried to cancel today but unfortunately when i added the "free BT Sport" to my sky box in January just past i signed up for another 12 months without realizing. (how silly of me for not reading the small print)
So, as i'm stuck with this for 12 months what can i do to at least get a service that works...any recommendations of what router i can install instead of the home hub.
Ok rant over

Which BT Home hub do you have?
There are plenty of alternative and better routers, ( or modem/routers if you have a HH5)
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Help - Trying to add a Homehub 2 to extend my Home...

Hi All
I've recently acquired a Homehub 2 (type A) and I'm trying to add it to my network to extend my Wifi. My primary router is a Homehub 3 (type A). I'm using TP Link Powerline adapters around my house to extend my wired network, and plugging my HH2 into a gigabit switch from one of the Powerline adapters (I know this works as I have a working Xbox and WDTV both networked from the switch via the Powerline adapter).
I've followed the guide here (http://www.filesaveas.com/jarviser/repeaterhubswired.html) to set up the HH2 as a WAP.
I've successfully reset to HH2 back to the factory defaults, accessed the HH2 via the preset admin password, reset the admin password, renamed the SSID to a unique SSID, given the SSID a password, disabled DHCP, disabled the firewall, and reset the IP address to 192.168.1.175.
Currently I can locally browse to the HH2 web client and login at 192.168.1.175. I can also see the HH2 via wifi on my network. However, the issue is that when i attempt to connect to the HH2 via wifi it never manages to assign the device an IP address.
Anyone any ideas as to the problem / solution?
Thanks!
Solved!
Go to Solution.

I got the same problem at the weekend (albeit between two HH 2 type a routers) when the power line adapters weren't connecting to each other. If you have changed the DHCP settings in the "slave" router - the IP addresses will be allocated by the master router. If the slave cannot connect to the master then it can't assign an IP address.
Anyway that's what seemed to have happened to me - immediately the two routers were connected the IP addresses resolved immediately.
You may want to try resetting the powerline adapters and make sure they are connecting to each other (on the BT supplied adapters that means the top "data" light is displaying green on both adapters). I also found that sometimes after a disconnection or the master router being switched off, I had to restart the "slave" router after the master router was available again.
I hope this helps.

HomeHub 5 & MacBook Pro

Hey all,
I am a BT Infinity customer and own a MacBook Pro (early 2011 model) and I have been having problems with my wireless connection not holding. When I scan for networks, I find my HomeHub and type the password but it states that the password is incorrect.
I have, however, found a way around this. I have to set up the 2.4G & 5G networks on their own so that they list as different networks, so I have BTHub5-0001 and BTHub-0001-5G.
I cannot connect to the 5G network on my MacBook.
Although this has solved the problem, my brother in law has a Belkin 5G router and I have connected to that fine on my MacBook in the past.
I'd be interested to hear users views on this subject, to see if I am the only one who is experiencing this problem.
Regards, Ben Hodder.

Make sure that "Smart set up" is switched off on the Homehub. See link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.
Once you have done that "forget" the connections and then restart the Mac/phone/ tablet and log onto both. They should then automatically switch to the strongest signal.
See this link
http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...
Try not to repeatedly reset the Homehub. this can start to cause you other problems such as speed loss due to DLM kicking because it sees the restarts as an error on your line.

Random Power Switch-Off (Disconnect?) on HomeHub o...

Following useful discussions directly with the Forum Moderation team in October on a sequence of progressively slowing download speeds my Voyager 210 was replaced with a BT HomeHub (HH) Type B (software ver. 4.7.5.1.83.3.5. and Gigaset (now Sagem Communications) manufacturer - see <http://en.wikipedia.org/wiki/BT_Home_Hub >
The HH download speed of 10,040kbps initially on 25 Oct and 10,416 kbps on 29 Oct was satisfying.   I have been switching the router off at night and on in the morning, or if the house is left empty to reduce the fire risk and power consumption. It may be noted the HH power consumption of 10W uses up 1 unit every four days. ( A neighbour does the same on his HH Type A and was getting over 10,000 kbps)
However, for some reason from around the end of November the speed has dropped, typically:-
27 Nov   9728 kbps   0 day; 00:00:47
4 Dec   6656         0 day, 02:00:27
9 Dec    6656       0 day, 00:43:13
11 Dec    6656       2 day, 07:39:12
13 dec    6656       4 day, 02:02:58
17 Dec    5987       1 day; 07:26:21
19 Dec    7006       0 day, 08:11:38
20 Dec    7006 kbps   1 day, 07:57:01
Noting the drop at the end of November I decided on 2 December to leave the router powered on (accepting the compromise risk above) to try and ensure the line speed stabilises via the connection to the DSLAM (Digital Subscriber Line Access Multiplexer)circuit in the exchange.
A couple of times I had noticed the yellow power on LED was showing when I went to use the computer (the computer is switched off when not in use). In particular on 19 Dec when I noticed it, after getting up, and similarly also on the 20th.   I then realised that the odd connection times shown on the ADSL Settings print-out, which I had made, were showing switched-off interrupts (see extract above).   I think these are broad-band interrupts rather than actual power switch-offs as the mains power was continuously on?
My query is what has been happening since I have left the router continuously powered on?   Have BT being "doing things" at the Crowthorne exchange on the DSLAM boards - see <http://www.kitz.co.uk/adsl/equip.htm &   http://www.kitz.co.uk/adsl/linestats.htm >.   I don't think there has been any attempt to download new software to the router as the unit still shows the same version number.
Some of the line stats (Down/Up) have changed as well
25 Oct    Noise margin   14.8 dB/13.1dB
              Line Attenuation   27.2 dB/12.0 dB
              Output Power   16.6 dBm/2.0 dBm
27 Nov   Noise margin   10.6 dB/30.5dB
              Line Attenuation   26.9 dB/11.8 dB
              Output Power   22.6 dBm/1.7 dBm
13 Dec   Noise margin   12.9 dB/19.1dB
             Line Attenuation   28.1 dB/14.6 dB
              Output Power   18.7 dBm/1.7 dBm
20 Dec   Noise margin   16.8 dB/8.6 dB
              Line Attenuation   27.9 dB/14.6 dB
              Output Power   12.4 dBm/1.7 dBm
The 27 Nov. Noise figures coincide with the high 9728 kbps figure, but on the other hand the 25 Oct. noise figures correspond to the initial 10,040 kbps - why?   What does the anomalous Up Noise Margin 30.5 dB figure suggest - the line has suddenly become very quiet?
Rodney Fry
G3NDI

Here are the ADSL Settings (I inadvertently reset the router in copying the data whcih is why the connection time has reset to near zero!).
The BT speedtester states I haven't installed Java applets into my Firefox ver 3.6.12 browser, so here are the results from another site which I have been using for some time
< http://www.speedtest.net/ >
this gives 4860 kbps down; 620kbps up and a ping of 27msec to the Maidenhead server.
I am not connected to the master socket, which is the original one from some years back and is the one I have been using on broadband for some years.   The extension lead goes upstairs to another phone socket and BT ADSL filter.
No, I haven't reset the router, the power has been on continuously since 2nd Dec. Switching off the computer does not affect the router power. I inadvertently caused a broadband disconnect just now in getting the data below.
Rodney Fry
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:00:19
Downstream
6,487 Kbps
Upstream
732 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
15.6 dB / 7.9 dB
Line attenuation (Down/Up)
28.0 dB / 14.6 dB
Output power (Down/Up)
10.3 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 392529
CRC Errors (Down/Up)
1 / 165291
HEC Errors (Down/Up)
7 / 0
Error Seconds (Local/Remote)
1 / 78332

PCs losing network connection

We often have one of our ethernet-connected PCs lose its network connection. (not just the internet, the entire LAN connection). To get it back we either reset the Homehub 3 or simply swap the cables between ports on the hub. It isn't always the same PC that loses the connection, so pretty sure the problem isn't at the PC end.
I've spoken to BT in India and they sent a replacement Homehub 3, but the issue persists. Both Homehubs are Type A. The person I spoke with insisted they no longer make the Type B hub (which I wanted for its newer firmware).
Although we do have the workarounds above, this issue is annoying so I'd like to find a solution.

Hi foxycat,
Do you get any error messages on the computer when it loses connection? I presume the error messages are the same on each computer? I'm also presuming each computer is connected to the Homehub using a different ethernet cable so this would rule out the cable being at fault. Is there one computer that doesn't lose connection at all, or does the issue occur when you switch on a certain device?
Dean
BTCare Community Mod
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Speed plummeted when I upgraded from 40GB to Unlim...

Hi. I was on 40GB Infinity and getting download speeds of approx. 76MBPS for the whole time I was on it (a few months). I then upgraded to UNLIMITED Infinity as i was using over 40GB per month and it would work out cheaper. However, as soon as the upgrade went through (about 2 weeks ago), my download speed dropped dramatically to approx. 2.5MBPS and has stayed that way ever since.
Has anyone else on here experienced this issue and, if so, how did you go about resolving it? I have checked everything at my end multiple times and there is no problem as far as i can see. I only use the one laptop and no other devices, which has always been the case and never been a problem. Anyway, it would be a pretty big coincidence if the sudden drop in download speed wasn't caused by the 'upgrade' to Unlimited Infinity, which took place at the exact same time! Had no joy from BT customer services yet and have used the 'BT Desktop Help' facility to no avail. I have the HomeHub 5 Type A. Do i need to request an engineer as it seems that they haven't configured something correctly when upgrading me?
Any help much appreciated as i'm getting nowhere!
Thank you.

the upgrade to unlimited is purely an accounting exercise and has no effect on speed are you using a wired or wireless connection when doing the speedtest
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WPS no longer gets disabled by BT

If I ever had to reset my homehub 3 (type A) I remember that wps became available for a short while until BT disabled it again. However since it upgraded to the latest firmware, wps no longer gets disabled by BT. Does this mean that the security issue with wps has been fixed in the latest firmware?
Thanks
Solved!
Go to Solution.

Hi Guys
Sorry for the delay un updating you.
We recently started to switch on the WPS functionality on our Hub 3’s. It is being rolled out over the next few months so some hubs have had this enabled already but it will take a while to have this rolled out across all hub 3.0s.
Rest assured that we would not be doing this if there were any security concerns in switching on WPS.
Cheers
BTCare Community Manager
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We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home hub 3b latest firmware

Hi got the home hub 3b last week having a look around home hub manager checking all the different settings come across firmware which is on Software version V100R001C01B031SP12_L_B last updated unknown, is this the latest firmware?
If not how often does it get updated and does having power save mode on midnight to 7am affect this in any way
Thanks jase.
Solved!
Go to Solution.

Hi Jaseb41,
I think the latest firmware version for the HomeHub 3 Type B is V100R001C01B031SP12 .
Having power save enabled shouldn't effect the upgrading of the home hub's firmware.
So according to your current firmware version and what the BT website says to be the latest version it seems your up-to-date.
If there is a new firmware for your HomeHub3b in the future then it will automatically be upgraded (and they are usually upgraded in batches over a period of time)
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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PS3 Only getting 10mbps through ethernet.

Hey everyone. I have came across a strange issue recently with my PS3 slim 160GB 3003A (Recent model). It is the only device on my network that is getting 10mbps, as my other devices including my PC and xbox 360 are getting full 100mbps speed (all ethernet).
I have a BT Homehub 3 Type A, on a fastpath profile and don`t suffer from latency issues or ping changes while online gaming. I get a solid 17ms ping to many servers.
Online gaming is fine though but I do download a lot of stuff from PSN and it takes an age to download because of this, I have tried three new cat 6 ethernet cables and changed the ethernet cables to different ports on the back of the router and makes no difference at all. Help would be appreciated it is a strange issue.
I switched to wireless and recieve faster speeds lol but would prefer not to use wireless for my gaming. So ummm...what gives?
I also have recieved the following message yesterday on my PS3 saying "An ethernet cable is disconnected" this is probably a different issue to the speed recieved through ethernet, I hope both are fixable.
P.S I haven`t tried a different router to test it on and I don`t have access to a spare one at this moment in time sorry.
*This is my signature...it's a bit boring*
Solved!
Go to Solution.

For me, 2wire 2700hvg (new) steady as a rock performs well on long lines or the Billion 7800n built for Australians where they have proper long lines!
http://www.kitz.co.uk/routers/2wire_2700_HGV.htm
http://www.increasebroadbandspeed.co.uk/billion-7800n
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
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I'm alright Jack....

Mod help needed

I need a mod to allow me to contact them please.
My homehub 3 (type A) has become faulty. Every time a device disconnect/connects the router will either go extremely slow and then eventually resolve its self or it will go extremely slow and reboot. I have reset the modem today without any luck.
I have disabled all security settings etc, enabled them again, tried to use wifi only/ethernet only and the problem still happens.
This must be a problem that BT are aware of, I have 2 homehub 3 (Type A) and both of them do the exact same thing

Yes, talking to BT India is like talking to a brick wall. I refuse wait for a call from "level 2 expert" to tell me to unplug everything, reboot the router to then tell me I need to reboot my modem etc etc.
Normally I would be able to call a company the size of BT and ask for a new router, but seems they insist on outsorucing their calls to India where the call takers WILL NOT listen to anything outside their stupid script, I don't know how else I'm meant to get in contact with BT other than contacting the mods.

BT DNS not reponding

Hi
for about a week now, have had very slow web page reponse times, or timeouts. My connection speed is not effected.
When I change my DNS settings to 8.8.8.8 and 8.8.4.4 on my laptops, web page response times are then good again.
I presume this is some sort of issue with connection between my HH and the BT DNS's.
Can anyone tell me what I need to do to get this fixed ? as the temporary fix only works for Laptops/PC's where I canoveride the DNS's, but thats no good for my mobile phones etc as there does not seem to be any way to change the DNS settings manually on these devices.
Thanks

Did you get a solution?
I had a similar problem which appears to have started when my Homehub 3 Type A got a firmware update to version 4.7.5.1.83.8.94.1.37.
BT fixed the problem by sending me a new hub with an earlier version of the software, 4.7.5.1.83.8.94.1.11.
I am waiting to see what happens when the hub upgrades to the latest firmware!

Repeated ADSL dropouts and low speed

I've drawn a blank here and I'm wondering if anyone has any suggestions?
Initially my connection was rated at somewhere between 7-10Mbps and it worked okay for just over a year at just shy of 10Mbps, but now I'm having problems.
A couple of weeks ago during the hot spell the connection kept repeated dropping, giving me a flashing broadband light on my homehub 3 Type A but the speed remained okay (about 7Mbps IIRC). Since then the drops have continued in bursts (sometimes it's okay for a day, other times it drops every few minutes for hours) and the speed has become increasingly worse to the point of barely usable.
Yesterday I was down to 4Mbps, today 2.5Mbps. Obviously I can't maintain a connection to gain an improved speed due to the dropouts.
I have the router connected directly to the master socket, I've tried a new filter, I've tried with and without the faceplate, I've checked the cable to the router and I've disconnected the phone and the sky box to rule those out. I've also left the router running with no devices connected to it whatsoever (wired or wireless) and it still loses its connection periodically. I can't think of anything external that would be affecting it that I've noticed, and I'm fairly confident I can rule out the weather because it's been going on longer than the current rainy spell.
The quiet line test gives me a very quiet line and calls are clean and clear when I phone people.
the latest stats taken from my homehub are:
Connection Information
Line state: Connected
Connection time: 0 days, 03:13:18 (note: This is due to a disconnection - I didn't powercycle the router)
Downstream: 2.997 Mbps
Upstream: 584 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 19.5 dB / 18.7 dB
Line attenuation (Down/Up): 31.8 dB / 18.2 dB
Output power (Down/Up): 18.1 dBm / 9.9 dBm
FEC Events (Down/Up): 749108 / 60565
CRC Events (Down/Up): 6 / 811
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 40 / 2174
Error Seconds (Local/Remote): 352 / 3180
and from the speedtest:
Download speed achieved during the test was 2.51 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps - 4 Mbps.
IP Profile for your line is 2.71 Mbps
Upload speed achieved during the test was 0.46Mbps
Upstream Rate IP profile on your line is 0.83 Mbps
Anything I might have missed? any suggestions?

Sorry if I caused any confusion there - this is the socket I have everything connected to (the only one in the house). previously it had a faceplate on it, but I removed that to see if it made any difference. It didn't.
The only thing that is currently connected is the homehub, via a filter. Previously a phone and a Sky+ box were connected, however I have disconnected them to see if it made any difference and only plugged the phone in for a couple of minutes to do the quiet line test.

No connection - BT, an utter shambles

*RANT ON*
After moving house and going on holiday immediatley afterwards I had arranged for BT telephone and broadband to be setup whilst I was away. I returned to a post office red card who were holding my home hub which I duly collected. After returning home I found I had phone service but when I plugged the homehub in, no broadband. This was on the 6th December. I had received a text from BT whilst on holiday telling me the broadband was running from the 4th of December. Since then I have had numerous calls with polite, yet extremely unhelpful call centre staff in India who initially told me the fault was due to a major service outage in the area. After checking with facebook "shout out" in my local area no one who responded and was also a BT customer in my area has lost broadband or had been made aware of a major service outage in the area. When I posed this to the Indian engineer the story changed.... If there's one thing that really p****s me off is customer service changing stories in such circumstances, it gives you zero faith in them..... My fault was now down to a broken cable, somewhere, specific to me and would be fixed by 18:00 on the 11th.... It wasn't. I called back and was told that the fault would be escelated to 2nd line who would call me back between 18:00 and 20:00 on the 12th. I even received a text saying I would get a call between these times. Guess what, no call..... So I called the helpline again and surprisingly was directed to 2nd line (service monitoring??) and spoke to another 'engineer' who did all the same tests again and I am now waiting for an engineer to visit the property on the 16th, some 12 days after the service should have been working, and 10 days after my initial fault report. Absolutely appalling service.
I have to say this is my first experience of BT after being with various ISPs before and I am shocked at the incompetance and inability for this company to sort out this issue and the time taken. It is obvious they haven't a clue as to what the root cause is by the fact that the story has changed twice, and that the original 'major service outage' has cleared and the fault still exists.... When speaking to the 'engineers' their technical knowledge is shockingly poor. I've worked in the communications industry for over 20 years (DDSN/IN for BT, Mondial International Gateway for BTI), ATM, Wireless Local Loop (WLL), 3G/UMTS and Satcomms so I know a little about how things work and it has been a real struggle to get the 'engineers' to talk in any sensible way, obviously only following scripts. It seemed impossible for me to get the 'engineer' to understand that no extensions were wired to the BT master socket faceplate and thus there is no 'internal' wiring to be considered. I have never had such an incredibly ppor customer experience. What an utter shambles.
*RANT OFF*
Symptoms: Homehub 4 type A - Orange light with flashing red 'b'
Phone service is ok, both incoming and outgoing calls are good. No audible interference/crackle etc.
Incoming line connects to A & B posts on the back of the BT master socket. Old BT wiring, solid colours on the wires, not the more modern strips colourings, white/blue, blue/white, etc. Colours connected, solid blue and one of the solid whites.
All extension sockets disconnected (via splitters on the front of the BT master socket) and won't be used.
Filter attached to the front of the BT master socket. (has also been tried with the test socket after the front plate had been removed).
Have tried 3 different filters and 3 different RJ11 cables between the filter and the HH. No luck.
I suspect the property has had a 2nd line in the past as another pair (solid orange and a different solid white) from the incoming bundle are connected directly to a 2nd master socket in another room (not via the first master socket). No phone or broadband service on this line.
Any suggestions whilst I wait till Monday for an engineer to visit?

Hi Chrishunt,
I am really sorry that you have had a such a poor experience with BT recently. I'll be happy to help with this and make sure you are kept abreast of everything that is happening. At the moment it sounds like the steps you are have taken are pretty thorough and as such its probably best to wait for the engineer to call and have a closer look.
I can track things on my side as well.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
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Homehub 5 (Type A)

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