Hong Kong service

Hi
I have purchased my iPhone 5s from Hong Kong ,now it has some complaints and how can I get service from Hong Kong while I'm presently n India.

You need to physically go to Hong Kong or mail the phone to a friend/relative & have them take the phone in for dervice. You can't mail it to Apple.
One of the downsides to purchasing an iphone in a country you don't live in or intend to use the phone in.

Similar Messages

  • US Iphone 4 failed in Hong Kong - Service Help Please

    Greetings Gurus,
    I just started a 3-week international tour with my iphone 4.  I'm in Hong Kong, then Singapore, then Amsterdam.  My iphone 4 died last night.  It just cycles between the boot-up apple and the "slide to open" screen about every 2 seconds until the battery runs down.  It does not respond to screen touch input at all, even when the slider is visible.  I was hoping that letting it totally discharge would reset it but applying power just starts the same cycle again.
    I do not see any genius bar options in Hong Kong...still need to check Singapore and Amsterdam.  But I need my phone now.  Anyone have any ideas for help or service?  Anyone seen this problem before?
    Any help is greatly appreciated.
    Thanks,
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    Thanks
    ryanfromscottsdale
    I'm from Scottsdale too.  Here in HK for the first leg of my trip.  I found an international support number for HK on the Apple support site.  They told me the same thing.  I did the factory restore and all seemed to be working.  But when it was done, it did the same thing.
    Also thanks
    diesel vdub
    I would feel totally bummed and actually quite PO'd if I cannot get service.  Apple should Fed Ex me a new phone if repair service is unavailable.  This one was a new replacement as of about June 3 for a separate hardware problem on my first one.  I'm paying a monthly fee to Verizon for a phone that doesn't work (violins playing in the background). 
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  • IPhone 6 service in Hong Kong?

    iPhone 6 service in Hong Kong?

    Check this for more details:
    How do I obtain service for my iPhone?
    The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for an iPhone you purchased from Apple, an Apple Premium Reseller, 3 Hong Kong, 1O1O, one2free, or China Mobile, contact Apple. If you purchased your iPhone from another carrier in Hong Kong, contact your carrier.
    Back to top 
    How long will my iPhone service take?
    For details regarding how long your iPhone service will take, please contact one of the following, depending on the place of purchase:
    Purchased from Apple, contact Apple Technical Support or take your iPhone to an iPhone Authorized Service Provider or an Apple Retail Store;
    Purchased from an Apple Premium Reseller, take your iPhone to an iPhone Authorized Service Provider or an Apple Retail Store;
    Purchased from 3 Hong Kong, 1O1O, one2free, or China Mobile, take your iPhone to an iPhone Authorized Service Provider;
    Purchased from a Hong Kong carrier other than one of those above, contact your carrier.
    Back to top
    copied from Service Answer Center - iPhone /Hong Kong

  • Can I get a replacement iphone set or servicing in Hong Kong for my iphone which is purchased in Singapore?

    Can I get a replacement iphone set or servicing in Hong Kong for my iphone which is purchased in Singapore?

    Hello Hokk,
    After reviewing your post, I have located an article that can help in this situation. It contains helpful information about iPhone service options in various countries:
    Apple - Support - Service Answer Center
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • If I buy an iphone from the hong kong site to use in new zealand, will it come unlocked and can i use it in new zealand on a nz service provider?

    If I buy an iphone from the hong kong site to use in new zealand, will it come unlocked and can i use it in new zealand on a nz service provider?

    If you purchase an unlocked iPhone it will work on any supported gsm network.
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  • How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialist reply and answer me? How can i do now ? Pay for useless????

    How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialists reply and answer me? How can i do now ? Pay for useless?

    You may also be able to access https://store.apple.com/ in Safari, log into your account, and review recent purchases (and cancel any that haven't shipped yet).

  • TS4000 I am using iOS devices in Hong Kong, and subscribed iCloud service through the US App Store a year ago. Ever since, all my iCal and photostream invitaion emails  to my friends are generated in Japanese, though my iOS language is set in English! Why

    I am using iOS devices in Hong Kong, and subscribed iCloud service through the US App Store a year ago. Ever since, all my iCal and photostream invitaion emails  to my friends are generated in Japanese, though my iOS language is set in English! How can I change the email language to English? None of my friends understand Japanese.

    I am using iOS devices in Hong Kong, and subscribed iCloud service through the US App Store a year ago. Ever since, all my iCal and photostream invitaion emails  to my friends are generated in Japanese, though my iOS language is set in English! How can I change the email language to English? None of my friends understand Japanese.

  • HT4061 Device had been purchased in Hong Kong less than one year ago. May I get warranty service in London?

    Device had been purchased in Hong Kong less than one year ago. May I get warranty service in London? Actually i have problem of "Error 23" and didn't succeed to solve it.

    Warranty and support for the iPhone are provided only in the country in which the iPhone was officially sold. To get service for an iPhone purchased in Hong Kong, you'll have to take the iPhone back to HK or send it to someone you know there who can get it serviced and then ship it back to you.
    Regards.

  • Complaint BAD customer service experience in Hong Kong

    I would like to complaint a Apple staff called “Andrew” who worked in Festival Walk Apple retail store in Hong Kong resulting in my wife cannot buy the iPhone reserved within the timeslot provided.
    My wife successfully reserved two iPhone 6 Plus 64GB Gold with timeslot 12pm to 1pm (Lunch time period) on 13 Oct 2014 at Festival Walk Apple retail Store in Hong Kong. She queue and waits for assistance. Bearing in mind two different members of staff approached her and said there was a 20/25 min wait. It is fine to wait for 20-25min. But after 20 min later, she asked the Apple staff again to confirm how long she needs to wait for and ask if she whether took the iPhone few hours earlier and later. This is because the she needs back to work.
    She asked the apple staff called “Andrew”, he raised his voice and told her that she need to wait now and cannot take the  two iPhone 6 Plus 64GB Gold earlier and  later.  He also said if she would like to take the iPhone earlier, she needed to ask everyone in the queue to confirm if she allows taking the iPhone first.  How come the staff response to her like that. My wife needed back to work finally and cannot buy the iPhone reserved!
    At first, time management is very bad in Festival Walk Apple Retail Store in Hong Kong is very worst. Why my wife cannot buy the iPhone within the timeslot provided.
    Secondly, Apple Staff attitude is very ridiculous. My wife just enquired the staff politely. But how come the staff replied her like that. How come Apple hired a rude staff likes “Andrew” in Festival Walk Apple Retail Store in Hong Kong.  He was very rude, impolite to her. What’s going on. The staffs never polite and I can tell you if we treated our customers like that where I worked we would have been fired immediately!!
    Does Apple Company provide any training to the staff? My wife and I doubt that any training provided to the staff.  Apple customer service is terrible, he really don't care about helping you with a problem.
    Apple is a big company over the world. Apple staff is the most arrogant group of people we will ever meet. They provide such worst customer service experience. It is absolutely unbelievable and unacceptable. Great service offers a unique opportunity for businesses that are willing to invest in a memorable customer experience – they can ot-support the competition. But I cannot find any great customer experience in this Apple Retail Store. Please note that Bad customer service is totally affect company reputation. I did complaint those staff “Andrew” on the same day. But there is no any feedback and response from the Festival Walk Shop Manager or Apple representative. It's an absolute disgrace and I wonder why apple don't have a complaint department!

    << Personal comments removed >>
    You get to the store ~30 minutes before closing time, your card is declined for insufficient funds, you are told there isn't enough time to go to your bank in order to deposit more funds and return in time to finish the transaction and are surprised when they don't agree to finish the transaction when you return AT closing time?
    Glad you finally got your phone, but I too see no reason for an apology from Verizon. Maybe checking to make sure you have the funds to cover the expenditure next time would be wise. You have a smartphone, possibly adding an app to make the funds transfer electronically would have even kept you in the store while you made the additional deposit/transfer. Better planning on your part would have prevented ALL of this.
    Message was edited by: Verizon Moderator

  • When will the subscription service be available in Hong Kong?

    When will the subscription service be available in Hong Kong? I would like to use it for putting the forms online and collecting responses online. Thanks!

    Hi,
    I am sorry, we wont be able to provide you information about the availability of services in your region.
    Regards,
    Nakul

  • I just noted that the FormsCentral service subscription is not available in Hong Kong.   When will it be available?

    I just noted that the FormsCentral service subscription is not available in Hong Kong.   When will it be available?

    You need to be in a country to use its store, so unless you are in the US with a US billing address on your account then you can't buy from the US store - you can only use the South African store. You can try requesting that the song be added to the South African store, but unless the rights-holder agrees to it then Appl won't be able to sell it there : http://www.apple.com/feedback/itunes.html

  • If I bought iPhone 6 Plus in Japan, can it work with 4G LTE service in Hong Kong (By Smartone) ?

    I wanna buy iPhone 6 Plus in Japan, but not sure if it can work in Hong Kong and if it can use 4G LTE provided by Smartone-vodafone Hong Kong?
    Is Hong Kong using GSM system? Does it mean any unlocked phone from any provider that uses GSM would work in Hong Kong?

    I believe Japanese carriers sell locked phones and do not unlock them under any circumstances.

  • HT204389 can i use siri in hong kong if the phone is serviced through us?

    i am in hong kong-- does siri work hereif i have verizon acct in us?

    It makes sense, marklyn9063. If you are using a tablet overseas with WiFi, you will be able to access Verizon Messages without incurring roaming charges. However, in order to receive messages, you must have an active phone number.
    AndreaS_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • How can I get my iPhone inspected/fixed (in Hong Kong)?

    I have just had an extremely unhelpful experience with Apple Store/Support, and am wondering if anyone has tips on how to get my iPhone repaired quicker.  I live in Hong Kong, so this is probably only of interest to community members here.
    My iPhone broke down over the weekend.  Half an hour or so ago, I visited the Apple Store in IFC Mall, and discovered it is now a requirement to make an online booking to seek help from the Genius Bar.  Luckily, an available member of staff did try to assist me.  So far so good.  After tinkering with my phone for a while, he concluded that I needed to have my phone inspected and, for that, I would need to make an online booking.  So I went back to my office and tried to book, only to find that "there are no available appointments".  I called the store, and discover that it is only possible to book for today and tomorrow.  The person on the phone tells me that I can try to book again later.  Bear in mind it is only 10am-ish here in Hong Kong, and bookings for the next 48 (working) hours are already full.  I do not want to risk waiting till tomorrow and discovering that, again, bookings are full.  The guy suggests that I try another store.  I am not keen as I work literally upstairs from the IFC Mall store and the others are far less convenient.  Reluctantly, I try to book elsewhere, but there are also no available appoitments at the other 2 Apple Stores either.  There are a small number of authorised support service providers dotted around Hong Kong, but none are terribly convenient, plus I prefer to do this via the Apple Store if at all possible - and preferably downstairs at the IFC Mall store so that drop-off and eventual pick-up can be easily done while at work.
    Is it just me or is this system very consumer-unfriendly?  I asked to speak to a manager at the IFC Mall store to ask if I could just drop my phone off for an inspection, and I was told (a) there isn't a manager in-store and (b) I could leave my name and number and a manager will call me back "in 48 hours".  Meanwhile, my phone does not work at all, yet all I need to do is to drop off my phone for an inspection (I don't even need anyone to look at it).  I have no idea if this is how the Genius Bar works in the rest of the world so maybe my expectations are too high.
    Anyway, does anyone have any ideas on how I can get some help from Apple on this?

    I'm pleased to report after a bit of persuasion, a second visit to the IFC Mall store this afternoon got me an ad hoc appointment at the Genius Bar so my phone is off for a repair now.

  • My iphone 5 is not working. warranty expired.i purchased it in Fortress store,HONG KONG. How much it would cost for a repair or replacement??

    my iphone 5 is NOT SWITCHING ON..its not charging .warranty expired by 2 months.how much it would cost for a repair or replacement.??
    i purchased it in fortress store ,HONG KONG.

    If Fortress is an authorized reseller for the iPhone, then look here:
    http://support.apple.com/kb/index?page=servicefaq&geo=Hong_Kong&product=iphone
    If Fortress is not authorized to sell the iPhone, then you will need to ask Fortress about getting your iPhone services.
    Regards.

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