Horrible Experience with new 17" MBP

I have had 3 Apple laptops in the past 3 years. My most recent purchase has been the most expensive, and most disappointing. Its a mid 09 17".
All day, everyday, this computer beach balls. From the simplest task of quick viewing a folder, creating a bookmark in safari, to playing a song in iTunes. It becomes increasingly disturbing when using a program such as Final Cut Pro or Motion. Ruins the experience.
So I lose intrest in trying to do things such as making videos, so I'll just watch them on the internet. Usually just browsing the net will only score me a beach ball about once an hour.
NOPE. My airport starts dropping the connection. It just shows searching in the airport menu. I have to click on my network and type in the password. My laptop drops it's connection around 5-6 times throughout a day.
I paid $2500 for a better user experience. I almost achieved more when I had my old Blackbook because it wouldn't freeze up for 30-50 seconds 20 times a day.
I have restored, reinstalled, cleaned cache, used snow leopard specific programs, reset this and that. Where do I go from here? I don't want to drive an hour and half to my closest Apple store just for them to tell me its a software issue, when this would happen on Leopard also. I dont want to drive an hour and half to a store for them to take it from me for 6-14 days. I need my computer everyday.
What do I do?

Hi All,
I am also having this problem on a brand new MacBook Pro (Which was given to me as an exchange after an absolutely disastrous relationship with my previous MBP!)
From day one I have been having abnormal amounts of beach ball action, sometimes so bad that it actually makes doing anything on here impossible. I took it into my local Apple store and was told that everything seemed to be fine.
A few frustrating days later I called the Apple helpline and was taken through various procedures and told to phone back if this didn't fix the problem. It didn't fix the problem!!
I then reinstalled my OSX software and for the last few months this solved the problem. One of the reasons I was in the forums was that I now cannot open anything by double clicking... Do anyone have any ideas how to fix this?!
So I reinstalled again yesterday, hoping this would fix the file problem but aside from not fixing that, the spinning beach ball of doom is now back in full force!
Don't get me wrong, I love my MBP but for something so expensive, I would really like it to be in working order and not have to send it away for weeks one end!
Any suggestions greatly appreciated and to everyone with the same problems, my deepest sympathy lol!

Similar Messages

Horrible experience with HP Envy recovery image - Support Feedback

I've recently had a horrible experience trying to get an HP sleekbook to run an af initial recover reimage.
Most of this was because of HP support and them treating me like a criminal.
I purchased the laptop at the start of this week and the only thing I did was requested it to have 8GB of ram rather than 4GB and imediately reimaged using the minized image.
The reimage failed with the error "Detect some error during PININST_BBV"
The log indicated that the intel rapid storage driver had failed to install.
I read on the HP forums that people had reset the bios back to default prior to performing the reimage which had fixed this problem but it made no difference for me.
I then recovered it using the reset machine option from the recovery center. Which worked correctly.
But when I went to use the machine I saw that windows was no longer activated. I check the details and the showed that the product key was blocked. I did quick google on the partial product key and found that it was a key that was released and used for pirated copies of windows 8.
I rang HP and after explaining the situation was told that I had brought a used laptop that the product key had been stolen. I explained that it wasn't used and that I'd brought it brand new. I was told that I'd need to buy a new copy of windows 8 or get the product key from the shop I brought it from.
I explained that the product keys are encrypted in the UEFI and are read during the reimage. HP support told me again that they couldn't help me and that I'd need to buy a new copy of windows 8 or get the product key from the shop where the laptop was purchased.
After trying to explain how product keys work with windows 8 and new laptops and having the same comments copy and pasted to my screen I ended the conversation.
After all this I decided to crack open the laptop and remove the extra 4GB of memory and attempt to perform another minimized reimage. This actually worked fine and the OS got the correct product key and life was good again. I'm guessing that the blocked product key is used by HP to perform the initial OS install prior to reading the product key from the bios.
I am totally disgusted by HP's support and attitude towards me, the fact that they don't know how their laptops work nor care about listening to what a customer has to say. I won't make the same mistake of buying an HP product again.

Hey Relent0r....
I hear ya.... I have been doing support for over 20 years and recently HP have lost the meaning of "Customer Service". All we did was take out the original drive and put in a new SSD (something we do everyday)
I had the same issue. Product Key Blocked etc.... 0xc004e003 etc but after be told a very similar story to you... Sorry Sir, we cant help...
First issue was the I grabbed to Windows 8 Pro and not the Windows 8 Standard recovery DVD's... not a good first try but once we got the version right... followed the process below.... all done!
Hope this helps!
Luckily one of our tech's found this procedure...
Installation
Insert the original Windows 8 Professional 64bit Disc to the DVD drive and launch the boot drive order by pressing F9
In the driver order, select Boot from EFI File and hit enter. A window will open up, showing both the HDD/SSD and DVD drive along with a unique code next to each hardware device (This ID probably has something to do with Secure Boot).
Choose EFI Sector DVD and hit Enter
Then select <EFI> >>> <Boot> >>> Bootx64.EFI. After this system will blank out and then asked to Boot from DVD.
Press any key to boot from DVD. If it's done correctly, you'll see a HP logo starting up
After the DVD has finish initializing, Windows 8 setup screen will appear. click Next
Accept the EULA and then select Custom Install
Create a new partition on the drive you want to install the OS.
Note: Windows will create 3 additional partitions, along with the one for OS installation. This makes the drive as GPT.
Install Windows 8
After installation and customization of personal settings. Go to Control Panel>System and you'll see Windows 8 is activated.

Skype issues with new Retina MBP

Help - I have a new Retina MBP with the latest version of Skype. I am having serious issues with Skype -anyone I call on landlines keep telling me my voice is "breaking up" - I can hear them perfectly. A skype test call works OK, calling my own land line seems to be OK, but all calls from Australia to US land lines experinece this issue. (I thought is was my router so had Telstra replace it - talk about good customer service - it was replaced no questions asked). Same version of Skype on my 5+ year old MBP still works OK (of course it is not running the latest version of Moutain Lion as it does not support this version).
The Skype community forum reports various issues with MBPs but not this particular one. I would go to the Apple Genius Bar but they don't really provide support for thirdy party apps. Note I am using the built-in speaker and microphone.
All suggestions most welocme - I really need to get this sorted before my next trip.
thanks.

Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Experience with new microsoft applications

I always seem to have problems when using new Microsoft apps like OneDrive first time. They usually do not work for me the first time even though I follow the instructions. I fine that most of these issues are resolved with account settings,
when they appear to be technical. Example: I couldn't get OneDrive to work. My files were not uploading at all I thought I lost my data. I like to test apps before I adopt them. I tried everything I could think of on my own and a number of solutions
I found on Microsoft.com. In the end it was a logon issue. I had to log off my Microsoft live account log onto a local account and then immediately logout and log back in with my Microsoft live account and it worked. Which makes no sense to me.
I glad but it took me all day to find the solution and it wasn't even technical and it was upsetting. In the end I usually like the things I adopt but I spend so much time trying to figure out solutions that I give up and chose not to try new
technology. Or I go to other vendors who's apps are usually more robust and simple. But I question their security while I trust Microsoft, I would like to able to try Microsoft new apps and technologies without worrying whether it's going to work as
described or is there going to be many hours of tweaking to get it to work.

I'd like to add that this has been my experience with Microsoft ever since the old DOS days prior to Windows 3.1.

Sharing experience with BootCamp on MBP 13" 2010 model

Hello,
i want to share my bootcamp experience with other Macbook owners. Today i tried install Windows XP and Windows Vista, as a second OS.
Windows XP - OS installation without any problems. Bootcamp installation, i cant even call this process "installation". First when i tried to install BC (bootcamp) i had BSOD ( happens everytime, reinstalled system and tried again ), when i restarted MBP and tried install BC again, "process" was done without errors. But i-Sight, Bluetooth, and ethernet drivers are not working. So there is no internet connection. Also audio is not working with BC 3.1, but 3.2 update ( if u manage to install it... .download in osx, move to windows partition and install from windows, because of no internet connection ) fixes audio issue. ( Windows XP proffesional SP2 32bit ).
Windows Vista business 64bit - same problems like windows xp. I googled a lot, trying to find some solutions, but nothing worked for me.
Verdict - no offence, but i think somewhere near this advertising "Mom always said, “Play nice with others.” Your computer should, too. With Mac OS X, you can use Microsoft Office, connect to most printers and cameras, join PC networks, and even run Windows." should be written - at the moment you can enjoy windows experience without internet.

I agree, I think a couple things would make it a lot easier.
The method for MacBook Air of creating a set of drivers to put on USB thumb/flash drive.
http://support.apple.com/kb/HT4407
Full download of Boot Camp 3.2, no pre-requisite needed (maybe put your SL DVD in to "authenticate/activate" though it would be useless for any PC, and is aimed at people running Tiger/Leopard to have to get $29 DVD if they don't already want/need 10.6.
Skip Windows XP. Only SP3 is supported, Vista is a shame, and 32-bit OS are history, so just support Windows 7 64-bit Home Premium and above.
Apple BC FAQ
http://support.apple.com/kb/HT3777
http://www.apple.com/support/bootcamp/
iMac Black screen (maybe generalize this for other users)
http://support.apple.com/kb/TS3173
Boot Camp drivers (MacBook 2010 support drivers_
http://support.apple.com/downloads/#bootcamp
About Boot Camp Software Update 3.2 for Windows 64 bitThis update adds support for the ATI-Radeon HD 5870 graphics card, Apple USB Ethernet Adapter, MacBook Air SuperDrive, and addresses critical bug fixes. This update is highly recommended for all Boot Camp 3.1 users.
http://support.apple.com/kb/DL979
EFIupdate improves the performance and reliability of (.....) processors and fixes issues with Boot Camp for MacBook computers.
Doesn't tell us if it 'fixes' thermal fan control or what it does, and could be said of most any and all updates you see.
Mac users are not always versed in having to find and manually install audio drivers, issues with graphic card and drivers (and graphic drivers are a bit of a pain) and some expect full graphic driver support, when the ideal would be to direct to AMD or Nvidia and get current driver. Same with RealTek and Cirrius audio.
Thermal fan control: SpeedFan has not worked but would be a logical utility to get working if possible.
This results in higher temperatures because there is no driver or service to provide the fans with input from thermal sensors to regulate rpm and heat.
Not having internet connection is a "catch-22" (often but not always wireless won't but wired will, and good idea to first establish a wired connection and make network configurations first).
Boot Camp 3.0 drivers - copy to a folder where you can use "Troubleshoot Compatibility" and run
Apple\Drivers\Bootcamp64.msi
Where 'catch-22' if you can't use control + click or touchpad, you are also stuck and need a wired USB kb and mouse.
+note: Some articles link to Apple Downloads, which will all 'break' when Apple Downloads section is removed come 2011? seems odd but have to stay tuned how it works.+

Please share experience with new Webroot for iMac, iPad, etc.

Webroot has expanded its malware product beyond just spyware to a full-featured product for both PC and apple products. We have a 3-seat license and have installed it on our 2-year old iMac (on Lion), our original iPad (on iOS 5), and our PC. On the iMac, it scans for malware periodically, and I think it does continuous monitoring, but I have not yet figured out how to initiate an unscheduled scan. On the iPad, it appears as two apps, one of which appears to be a browser, which I haven't used yet. If you have this new Webroot on your Apple products, please share your experiences and thoughts about it, how you use it, and whether you think it is effective. Thank you.

I have done those things. I tried the same with an older ibook and three clicks and the airport icon showed an arrow (signaling it now is a base station) no problem but not on either of the leopard machines. is there a problem with sharing using leopard?
When I set the imac to share the ethernet connection and choose by airport the red Button changes to green. the preference window says "sharing your ethernet connection" but no change at the icon on the upper right menu bar. (I've always thought it changes to an arrow over the "radar" icon) if I close the sharing window and then reopen it or turn the airport on/off the internet sharing box becomes unchecked and sharing is turned off. I can't seem to get the radar icon to change and the sharing settings to stay "set".

My experience with new HP ENVY 17-j113el : 1200 euros spent to buy a lot of problems...

Good morning,
In April 2014 I have bought a nice, full-loaded, expensive (1200 euro) portable PC, HP ENVY 17-j113el.
Before I was using a smaller, cheaper HP G62 notebook: never have had any problem in three years, great prodct for the price.
With nice and new machine my nightmare started: wifi does not works form the first day, thanks to Ralink 3290 card. Low signals, intermitent functioning, disconnections. Requeste a replacement card to HP support, received after almost a month.
Replaced the card with the "new" Ralink 3290, and wifi signal started to be at normal level. After a short use, the signals started again to be intermittenly much lowest than the normal. Better than my original wifi card, but not as good as the signals received with my previous HP G62. Still having lowwifi signals, "floating" levels", and having the PC at 2 meters from the router shows up just a poor "-65" on inSSIDer.. And no, it is not a problem of my wifi router: never had any problems before with ANY device device.
In addition, since I have installed the new Ralink 3290 card and using wifi on this pc, another problem came out: somethimes there is a strong "click" form the audio speakers on the bottom, even if not playing any music or audio.
That is really annoying.
Other issues: after bios upgrade to 56 (recommended by HP, executed as HP Support Assistant software directed) I have experienced sporadic computer shut off immediately ater power up.
You push the power button, the computer starts, and after 2 or 3 seconds the computer shut down.
You have to push power button again to restart.
Additional minor issues (still not espected from a 1200 euro notebook): mousepad left key, even if clicking, does not recognize the "click". You have to push strong to make it work.
And also, the keyboard: poor, poor, poor keys feeling, and on left side it bend miserably when used.
Just to note: I am a 43 years old professional, I work as electronics and IT tecnician since more than 20 years, and I am not one of those who complains for nothing.
BUT, after buying HP for years with good satisfaction, this time I am realy disappointed with the lack of quality.
Came on HP, people does not spend 1200 euros to have a PC with this kinds of problems: bring a solution!
I espect from HP to fix all this issues with my "new" (sigh!) nice, wonderful looking, full loaded and expensive PC.
V/R,
Riccardo G.

Hello Rightrik,
Thanks for posting on the HP Forums.
It seems the computer is facing a number of issues, most which are likely relating to hardware. In my opinion, since the computer it still relatively new, I would contact HP phone support. Your computer would either be serviced or replaced, and the issues will be resolved.
You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns.
Mario
I worked on behalf of HP.

Horrible issues with new iTunes update

I am having a few issues with the new iTnes update:
I cannot find a way to view the album artwork in the bottom left-hand corner like I used to. I can't find the option anywhere! I want to see it.
Some song files have had their song titles, album titles, etc. changed from what I had them listed as. For example, my Footloose file, which used to say the song title was "Footloose" and the album as "Footloose", now shows the song title as "Footloose (from 'Footloose')" and the album title is blank. When I go to try to change it back, it is all greyed out and will not let me change it!
Song files that I had put in more than one album artwork for, (if the song appeared on more than one album, including greatest hits albums and sountracks) the update now lists them as all individual songs from each one of the albums, so I have tons of repeats. I want it to go back to showing me all the album artwork for ONE file.
This new update has completely destroyed my iTunes library. I am NOT HAPPY.

Well its simple. Just go to your finder and search for iphone. You will find a backup folder. But, you should just be able to restore your iphone. Then after restore it will ask which backup your will like to use. Then in the drop down menu select your phones name and it should restore all contacts,text messages and notes as well as bookmarks. It worked fine for me until I used iFuntastic and Apptap. I guess it alterd the backup file and deleted all my notes. So, unless you have "hacked" your phone it should restore and re enter your info fine.

Horrible experience with verizon DSL

I been using verzion dsl for few years. i have same experience few times already. my internet dropped to around 0.6Kbps before. i call up verizon and they fixed it on their side. internet work as normal without problem. This time i got same problem. the difference is i lost dial tone for a week and i call my home # it forward to someone else. After verizon fixed the voice/dialtone. my dsl act up. it dropped to 1.2Kbps since 2 week ago. it dropped to 0.6Kbps last few days. i didn't call verzion when it dropped to 1.2Kbps. I think they are working on fios upgrade down the street. Now it go down to 0.6Kbps. I call tech support today. he want me to go thru all testing. i dunno how many times i did that before. end up the problem on their side. I am thinking switch to cable. None of my friend using cable have to go thur the same thing twice a year. That's the cycle. I call verizon almost twice a year for same problem.

Your line is having a noise issue, hence the slow speeds and disconnects you are having. If you have access to a NID, if possible, take your modem out to the NID to see if the problem is with your inside wiring or if it is Verizon's responsibility to solve.
If you're wondering what your NID is, it would be the box or location where the copper drop from Verizon's network meets up with your home's wiring. Modern NIDs will have a Customer Access portion with a telephone jack inside, which is used for testing lines out. If you have an older style NID, you can either wire up a jack yourself (and disconnect your home's wiring temporarilly) or you can get a Verizon tech out to check the physical copper loop.
========
The first to bring me 1Gbps Fiber for $30/m wins!

A Forum Regular's Experience with New iPad

My new iPad was delivered today. It was hard working a regular day, when it was sitting in the box on the kitchen counter waiting for me. So, what are my impressions? Stunning. It was a breeze to set it up via iCloud. You tell it what language you want, what your iCloud ID is, your wifi encryption code and then sit back while everything migrated over seamlessly. All I had to do was enter a few passwords on a few apps, and then everything magically appeared in place, where they should be. All my pictures, albums, music, contacts, were put in place. It took about 45 minutes for everything to download.
The screen resolution is nothing short of spectacular. Reading a magazine is amazing and my pictures, which were all taken with a DSLR are stunning.
I'm not experiencing any unusual warmth, even after 5 non-stop hours of use.
I am VERY happy with how smoothly the transition went and how terrific the new iPad is.

rbry .... she told me to go for it last weekend. Now she is actually bugging me to buy the new iPad. I think that she wants my old one now! So my plan is to head out this weekend and pick one up. There is a Best buy store very close to where I live and they seem to be in plentiful supply everywhere. We checked them out last weekend at the Best Buy store and they looked spectacular to me.
I'm not a true iCloud believer just yet and I still use iTunes primarily - but I do have backups in iCloud and iTunes as well. Most of my music is ripped from CD's and I am not going to pay for iTunes Match. IMO - and I am an old man now who is set in his ways - there is now way that I need to pay Apple to store music for me when I can do it myself. I can't ever imagine being in a postiton where I think to myself - "oh my god if I cant hear "Truckin" by the Grateful Dead right now I am just going to die and I forgot to sync it to my iPad". The instant musical gratification just isn't a big need for me. I don't Photo Stream either so the cloud has no great appeal other than for using Pages - at least right now.
But enough of that .... I may not even make it until Saturday ......

Great experience with new Mac Mini!

I bought a 2.0Ghz Mac Mini a couple of days ago. I'm very pleased with it's performance and adding 2GB Ram doesn't hurt
I can't believe the grunt this little baby can give, it's outstanding. I thought that my old G4 1,33 was a champion, this one is so much better! I have installed VMware fusion it runs WinXP great, for my needs anyway. I'll try Bootcamp soon. Anyway, I love Leopard! There are some things getting used to like the new finder and how mounted SMB shares are presented but I'll get used to it for sure.
Love it!
Oops...gotta update my signature...done!

To echo the above: I've been delighted with my mini (a humble 'ole G4) since "migrating" from Windows just under three years ago.
The best compliment I can pay my mini and Apple in general is that it 'just works' as the "switcher" ads said at that time when I was making the transition.
Although Apple are frequently upgrading and enhancing the range, the great thing is that you don't really feel "left behind" with the latest change. There's a great continuity through the products and, ultimately, I feel it is enough to be a Mac user if the machine/software does what one wants.
Having said that, I daren't visit my nearest Apple Shop to look at the latest Intel minis - I'll only end up wanting one!

Bad experience with new ipod nano 6

Hi...
use for 5 minutes, while uploading songs, my new 6th generation brincked !
Now it's in loop....still asking for a restore with Itunes...."use itunes to restore".
I tried all the suggestion from apple but still with no result. Mi ipod still asking fo restore.
anyone with this issue ?

Put it in a baggie when you exercise with it or get a plastic plug for the dock connector. Sweat will kill it.

Minor keyboard issue with new 15" MBP - will genius bar help me?

I bought a new 15" 2.67GHz MacBook Pro last Thursday and I noticed that the F11 key is slightly crooked and not level. I am certain there was no abuse to the computer, it's like my baby and I know nothing happened to it. If I take it to a Genius Bar, would they help me out? It doesn't really bother me all too much and the key works fine, but I'm just pi--ed that I spent over $2500 on a computer and the buttons aren't on perfectly. I would have taken it in right away but I bought it Thursday night right before they closed and I left for vacation the next morning. I will not be back until August 9 and I am concerned that if I wait that long, they will not believe me that it was like this when I bought it and will think that I did this. Do you think they would help me? How should I proceed?
Thanks!
Mike

Take it back. They will replace the key or keyboard, if needed.
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Macsimum News Associate Editor  Creator of 'Mac611 - Mobile Mac Support'

Mixed experiences with new MacBook & Questions

I just sold my iBook and bought a MacBook 1.83GHz. In generala nice machine, fast and silent. I was wondering which of the following is normal on a MacBook:
- The mouse button is dreadful. I am now using the click-on-trackpad as a workaround, but things like double or triple click with the mouse button is a pain. I seem to have to hammer the thing to work. Working it with my thumb becomes problematic. Is this normal?
- It gets scaldingly hot on the bottom near the back left corner, in the corner closest to the power connector. This is when running on battery. Slowing down to single-core seems to help a bit. How do I measure temperature anyway?
Thanks,
G

1) The mouse is probably not normal and it should work better than you're describing. You might want to contact AppleCare regarding that one.
2) Yes they do get rather toasty. It's quite a change from your iBook although more than likely what you're experiencing is normal. To check temperatures try using CoreDuoTemp…
http://www.versiontracker.com/dyn/moreinfo/macosx/29854

Awful Experience with Delivery and Installation of Appliances from BBY

I went to the Best But in College Park, MD on 02 March 2015 with the intention of buying an appliance suite (refrigerator, range, and dish washer). A sales associated assisted me promptly upon entering the store, and I let him know what I needed to purchase and that I would need delivery, installation, and haul away for all three items. He stated that the delivery, installation, and haul away was included with the price of all three items, and we scheduled my initial delivery date for 13 March 2015.
The evening before my delivery, 12 March 2015, I got a call from the Geek Squad giving me a three hour window they would be there to deliver and install my items. In going over the order with the representative I asked if the same crew dropping off the appliances would be installing the plumbing for the dishwasher. Contrary to what I was told in the store at the time of purchase, the representative on the phone notified me that a dishwasher installation was not sold to me and the following day the only thing the crew would be doing is dropping off the dishwasher. She then instructed me to call the store to see if there was any adjustments that could be made that would not change my delivery date the following day.
So, I call the store and explain what is going on to the representative in customer service. He instructs me that he cannot add the installation on to the order for the next day because the route has already been made and the warehouse told him its too late to change. So, instead he, in conjunction with his manager, said he can add the dishwasher install for a later date that I was available, but the delivery of the range and the refrigerator would remain for the following date. After about 45 minutes we work through the kinks and he lets me know he will call me back the following day to give me a solidified date and time that the dishwasher can be installed.
So, the following day comes and the time frame for my delivery and installation of the range and refrigerator comes and goes without hearing a word from Best But or the Geek Squad. So, I call customer service and the rep I'm speaking with lets me know that whatever the in-store rep did over the phone the following night put the entire order into reschedule and nothing would be delivered to me that day. Imagine my frustration because I've taken off from work to take possession of appliances that AREN'T GOING TO SHOW UP. Immediately, I hang up with customer service and go into the store where I originally purchased the appliances. I was told it did in fact get pushed into reschedule and my only option was to reschedule the delivery AGAIN. After working with both the rep and the General Manager in-store I was able to get the delivery rescheduled for 23 March 2015 with the dishwasher installation added to the order for free since it was an error caused by a Best Buy employee.
On 21 March 2015, I got the calls from the automated system giving me my three hour window the installers would be there on the 23rd of March to install my items. On 23 March 2015, the crew with the refrigerator and the range showed up first. They asked me to come to the truck upon arrival because there was some issue with the refrigerator and they wanted me to see it before they unloaded it and brought it up to my home. The refrigerator of course shows up badly dented on the door, so I refuse it because I haven't gone through all of this to take possession of a damaged product. The delivery man let me know that if I did take possession of it, they would offer me some discounts because it was damaged. I said no thanks and he called customer service for me to speak with a woman at the warehouse about the damaged product. The woman at the warehouse said she was going to check their inventory and call me back within a few moments to reschedule a new unit to be sent out. They install the range without an issue. Next, the dishwasher team shows up and that goes off without a hitch. Of course, I didn't hear back from anyone at the warehouse at all that evening to reschedule the delivery of a new refrigerator.
All in all, this has been a HORRIBLE experience with Best Buy. As a loyal Elite Status Rewards Zone customer and a former employee of the Best Buy in College Park, MD, I can say after this appliance experience, Best But has lost a lifelong customer. The level of customer service I received was sub-par and their attempts to correct an issue that started with their employee giving me improper information about installation being included in the price of all the appliances made the situation worse. I ended up returning the refrigerator because I refuse to wait any longer or go through anymore drama in order to take possession of something I paid for twenty days ago and can't receive because of Best Buy's inability to get their act together. I ended up purchasing a refrigerator from Sears immediately after cancelling my order for the one from Best Buy and it was delivered next day and damage free.

Hello canbro34,
The purchase and delivery of new appliances should be exciting and fun and not result in the kinds of tribulations that you describe. Our representatives should ensure that you have everything you need for a successful delivery and installation and I was surprised to read that the did not. I apologize for your having to cope with this frustrating experience.
I was gratified to read that the store's general manager was able to work with you to help assuage some of the problems that were created. It was regrettable that the refrigerator arrived damaged, but I was happy to hear that the delivery and installation of the other appliances went smoothly.
Although I understand your reasons, I was dismayed to read that you elected to purchase your refrigerator from a competitor and that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day soon.
Please know that I am sincerely grateful that you took the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Horrible Experience with new 17" MBP

Similar Messages

Maybe you are looking for