My experience with new HP ENVY 17-j113el : 1200 euros spent to buy a lot of problems...

Good morning,
In April 2014 I have bought a nice, full-loaded, expensive (1200 euro) portable PC, HP ENVY 17-j113el.
Before I was using a smaller, cheaper HP G62 notebook: never have had any problem in three years, great prodct for the price.
With nice and new machine my nightmare started: wifi does not works form the first day, thanks to Ralink 3290 card. Low signals, intermitent functioning, disconnections. Requeste a replacement card to HP support, received after almost a month.
Replaced the card with the "new" Ralink 3290, and wifi signal started to be at normal level. After a short use, the signals started again to be intermittenly much lowest than the normal. Better than my original wifi card, but not as good as the signals received with my previous HP G62. Still having lowwifi signals, "floating" levels", and having the PC at 2 meters from the router shows up just a poor "-65" on inSSIDer.. And no, it is not a problem of my wifi router: never had any problems before with ANY device device.
In addition, since I have installed the new Ralink 3290 card and using wifi on this pc, another problem came out: somethimes there is a strong "click" form the audio speakers on the bottom, even if not playing any music or audio.
That is really annoying.
Other issues: after bios upgrade to 56 (recommended by HP, executed as HP Support Assistant software directed) I have experienced sporadic computer shut off immediately ater power up.
You push the power button, the computer starts, and after 2 or 3 seconds the computer shut down.
You have to push power button again to restart.
Additional minor issues (still not espected from a 1200 euro notebook): mousepad left key, even if clicking, does not recognize the "click". You have to push strong to make it work.
And also, the keyboard: poor, poor, poor keys feeling, and on left side it bend miserably when used.
Just to note: I am a 43 years old professional, I work as electronics and IT tecnician since more than 20 years, and I am not one of those who complains for nothing.
BUT, after buying HP for years with good satisfaction, this time I am realy disappointed with the lack of quality.
Came on HP, people does not spend 1200 euros to have a PC with this kinds of problems: bring a solution!
I espect from HP to fix all this issues with my "new" (sigh!) nice, wonderful looking, full loaded and expensive PC.
V/R,
Riccardo G.

Hello Rightrik,
Thanks for posting on the HP Forums.
It seems the computer is facing a number of issues, most which are likely relating to hardware. In my opinion, since the computer it still relatively new, I would contact HP phone support. Your computer would either be serviced or replaced, and the issues will be resolved.
You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns.
Mario
I worked on behalf of HP.

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Hi All,
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Hello jules878,
Welcome to the HP Forums.
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If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Hi...
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I have seen this problem mentioned elsewhere about Lenovo computers but there is never a solution. Please help! It took me a long time to save up for this computer and I have been babying it ever since. I will never be able to afford a new one or pay for tech repair. I need to fix this! I was so thrilled with this computer before the hardware upgrade. This is devastating to me that it is working so poorly now when all I was trying to do was upgrade it a little bit.    Now it's performing horribly and it's only 6 months old.
I ran a four hour test on the hard drive and it is fine. I ran all the system clean ups, optimizations, registry cleanups, windows disk cleaner, defragger and virus scans. Nothing is showing up as not working but there is CLEARLY a problem. It was never this slow.   And why is it STILL acting this slow even after I uninstalled all of the new hardware that made it start acting this way and went back to the original setup?
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Sincerely,
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I totally give up!! I restored everything to the ORIGINAL state with drivers AND hardware and STILL everything is not working properly like it was BEFORE the upgrade.
So this has been the WORST experience with Tech support EVER!! I have spent DAYS on the phone for HOURS with these technicians and nobody seems to know what they are doing. They put me on hold every 10 minutes and are gone for 10 to 15 minutes and when they come back, they seem all set on a new solution but when you ask them questions about it, they have NO CLUE how to answer and then they put you on hold again. Nothing gets solved and after HOURS on the phone, I just tell them to stop because we are getting no where but running around in circles that make no sense. THIS A NIGHTMARE!!
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I've VERY upset with how this turned out!! I'm just gonna have to deal with the fact that my computer is permenantly messed up and NOBODY AT LENOVO knows how to fix it. So I'm stuck.
I decided to send back the new power supply and the new graphic card because of this nightmare with tech support. I put everything back to the way it was when I bought the computer and it is STILL acting up!! I just want to revert it back to factory settings .. INCLUDING THE BIOS... but Lenovo said I have to send the WHOLE computer back to them to do that. All I can do from home is restore from a point in the hard drive and that's not enough. I need a TOTAL CLEAN INSTALL. Everything needs to be wiped out and reset, not just restored to a previous restore point. I've done this multiple times and all it does is erase all the programs and stuff I put on the computer. The drivers and other codes are still the same. And then bugs come up and things get all wonky. I NEVER HAD THIS PROBLEM BEFORE I TRIED TO UPGRADE IT!!
I am NOT comfortable with Lenovo's "solution". I do NOT want to send my computer back to them for them to reset it with factory disks ESPECIALLY when they stated that they are NOT responsible for any damage in transport or otherwise. I have to buy extra packaging to make sure it gets there safely. They told me to use the original box and packaging, that is the only way they can be sure it will get there safe. Who has the original stuffing SIX MONTHS LATER?!?! I don't want to be sending my computer across the country to get jostled all over the place and have that add to the slowness of the hardware because it was jostled.
Can't I reset it from home? Can they not send ME the disks instead of me sending my whole computer to them?
I'm so incredibly frustrated with this. I hope somebody answers quickly and that I don't have to wait DAYS to get a response again.
I absolutely LOVED my Lenovo computer! And then I tried to upgrade it. BIG MISTAKE!! Now everything is totally messed up and Lenovo's customer support for technical problems is HORRID!!
Somebody please help. This is driving me crazy with frustration and totally breaking my heart. It took me a VERY long time to save up for this computer and it was my most loved possession. It was a reward for a lot of hard times and now it's all broken and acting slow. And it's only 6 months old.
Is there a solution to this very frustrating problem?
I just want it to go back to the way it was before.
And is there a very low cost KNOWN TO WORK WITH THIS MACHINE upgraded graphic card and power supply? Is there a very specific brand and make? If so, could you let me know what it is in case I try to upgrade it again someday?
Thank you for your time and for reading this!
Please have a FANTASTIC day today!!
~Jennifer~

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I bought a Mac mini 2 weeks ago (core duo, 1Gbyte RAM, 100Gbyte HD).
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I called apple care and was told the mini should be quite and I could exchange the Mini, because is was still within the 14 days. My Mini was exchanged without problems.
For a new start, I couldn’t use the Mini at all, because the power cable was missing; another trip to the apple store was necessary.
My ‘new’ mini was slightly quieter, but definite much louder than my previous G4 iBook. I think the noise from the fan can be a problem, but I guess this is a very subjective area.
Ten days later, the computer froze (Bluetooth keyboard/mouse) whenever I plugged in my second USB memory stick. Soon later, Bluetooth wasn’t working at all. Zapping the PRAM and disconnecting for 5 minutes didn’t help. I installed a the tiger update (10.4.6 ) and the firmware update without success. Bluetooth was dead.
I bought the mini back and asked for the refund.
Pros: Extremely fast if you have the universal binaries
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PS: Unfortunately I sold my G4 iBook already and I have to stay with my first generation white iBook

Frank,
That really does stink.. I had a similar bad experience with the mac mini only it had nothing to do with noise problems.. I got mine out of the box, my first mac ever mind you, and it worked fine for 3 or 4 days then it just wouldn't turn on any more.. tried all the trouble shooting tips; exchanged power cords; finally had to send it to my parents to take into an apple store to get fixed because I'm in the military stationed overseas and for some odd ball reason Apple doesn't have a central place for you to send in desktops to get repaired.. that still bugs me about the service but I'll get over it I guess. Loved the computer but can't say it bolstered my confidence in the integrity / reliability of macs at all.. I purchased it in early April and I still don't have it back. Kinda wish I hadn't bought a mac at all now but I guess I'll be glad to get it back..

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Just asking whether anyone has experience with the latest LabVIEW 2011 Service Pack 1?
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Helpful feedback. Ben's comment on the problem with LVOOP probably explains an issue I reported in this posting when I updated a program to 2011 where I used the Harmonic Cursor XControl. The problem was somewhere in the LVOOP code but I didn't persist with it as I don't have the experience in that area.
crossrulz comments were very helpful.
I'm still confused regarding patches that come out and compatibility between development environment and the run-time engine, as downloaded off NI's website. It makes sense that if you build an installer for a client from the development environment that it should contain a compatible run-time engine. But for various reasons I prefer that a user of my programs gets the run-time engine off NI's website.
I just noticed that the filename for the latest 2011 SP1 runtime engine includes "f1" in the zip file name so thats pretty clear and hopefully no more patches.
I recall with 2010 when the early patches came out, that the text with the page for the run-time engine download actually noted that the run-time engine included the patches. That gave some confidence.
I see from the current 2010 SP1 run-time engine page that it now has f5 in the zip file name. I remember applying patches f1 and f2 to the development environment. I see that there is a patch f4 for development environment but not a patch f5. Configuration control just seems a bit messy.

Does anyone have experience with warranty service on "white box" lens purchases?

I am considering the purchase of a 24-105 L series lens. Amazon lists that lens in the $800+ price range for what some call a "white box" version that is apparently taken from a full frame camera kit and sold separately. I am curious to know if anyone has had any experience with Canon warranty service on such purchases.
I can buy the lens used in my local market for under $700. If the additional amount I would pay provides a warranty, I may consider buying the lens new in a white box to have the warranty protection in the event any adjustments are needed to the lens during the warranty period. Some posts I have read on the internet give the impression that auto-focus adjustments are sometimes needed and the 60D I own does not have AF micro-adjustment capability so my only recourse for adjustments would be to have the lens serviced.
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I would call Canon to get a definitive answer.
However, If you are in the U.S., you need to make sure that the lens has has a U.S. warranty card. As long as the lens has the warranty card, I think Canon should accept it for service.
As a kit lens, it's packaged just like a non-kit lens withouth the printed box, but once you open it, the inside packaging appears to be the same. Again, I would make sure that that "white-box" lens has not been opened and that all of the registration/warranty cards are for the U.S.---especially if the seller is an Amazon "partner."

My experience with new HP ENVY 17-j113el : 1200 euros spent to buy a lot of problems...

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