Horrible experience with HP Envy recovery image - Support Feedback

I've recently had a horrible experience trying to get an HP sleekbook to run an af initial recover reimage.
Most of this was because of HP support and them treating me like a criminal.
I purchased the laptop at the start of this week and the only thing I did was requested it to have 8GB of ram rather than 4GB and imediately reimaged using the minized image.
The reimage failed with the error "Detect some error during PININST_BBV"
The log indicated that the intel rapid storage driver had failed to install.
I read on the HP forums that people had reset the bios back to default prior to performing the reimage which had fixed this problem but it made no difference for me.
I then recovered it using the reset machine option from the recovery center. Which worked correctly.
But when I went to use the machine I saw that windows was no longer activated. I check the details and the showed that the product key was blocked. I did quick google on the partial product key and found that it was a key that was released and used for pirated copies of windows 8.
I rang HP and after explaining the situation was told that I had brought a used laptop that the product key had been stolen. I explained that it wasn't used and that I'd brought it brand new. I was told that I'd need to buy a new copy of windows 8 or get the product key from the shop I brought it from.
I explained that the product keys are encrypted in the UEFI and are read during the reimage. HP support told me again that they couldn't help me and that I'd need to buy a new copy of windows 8 or get the product key from the shop where the laptop was purchased.
After trying to explain how product keys work with windows 8 and new laptops and having the same comments copy and pasted to my screen I ended the conversation.
After all this I decided to crack open the laptop and remove the extra 4GB of memory and attempt to perform another minimized reimage. This actually worked fine and the OS got the correct product key and life was good again. I'm guessing that the blocked product key is used by HP to perform the initial OS install prior to reading the product key from the bios.
I am totally disgusted by HP's support and attitude towards me, the fact that they don't know how their laptops work nor care about listening to what a customer has to say. I won't make the same mistake of buying an HP product again.

Hey Relent0r....
I hear ya.... I have been doing support for over 20 years and recently HP have lost the meaning of "Customer Service". All we did was take out the original drive and put in a new SSD (something we do everyday)
I had the same issue. Product Key Blocked etc.... 0xc004e003 etc but after be told a very similar story to you... Sorry Sir, we cant help...
First issue was the I grabbed to Windows 8 Pro and not the Windows 8 Standard recovery DVD's... not a good first try but once we got the version right... followed the process below.... all done!
Hope this helps!
Luckily one of our tech's found this procedure...
Installation
Insert the original Windows 8 Professional 64bit Disc to the DVD drive and launch the boot drive order by pressing F9
In the driver order, select Boot from EFI File and hit enter. A window will open up, showing both the HDD/SSD and DVD drive along with a unique code next to each hardware device (This ID probably has something to do with Secure Boot).
Choose EFI Sector DVD and hit Enter
Then select <EFI> >>> <Boot> >>> Bootx64.EFI. After this system will blank out and then asked to Boot from DVD.
Press any key to boot from DVD. If it's done correctly, you'll see a HP logo starting up
After the DVD has finish initializing, Windows 8 setup screen will appear. click Next
Accept the EULA and then select Custom Install
Create a new partition on the drive you want to install the OS.
Note: Windows will create 3 additional partitions, along with the one for OS installation. This makes the drive as GPT.
Install Windows 8
After installation and customization of personal settings. Go to Control Panel>System and you'll see Windows 8 is activated.

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Horrible experience with verizon DSL

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Your line is having a noise issue, hence the slow speeds and disconnects you are having. If you have access to a NID, if possible, take your modem out to the NID to see if the problem is with your inside wiring or if it is Verizon's responsibility to solve.
If you're wondering what your NID is, it would be the box or location where the copper drop from Verizon's network meets up with your home's wiring. Modern NIDs will have a Customer Access portion with a telephone jack inside, which is used for testing lines out. If you have an older style NID, you can either wire up a jack yourself (and disconnect your home's wiring temporarilly) or you can get a Verizon tech out to check the physical copper loop.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Horrible Experience with new 17" MBP

I have had 3 Apple laptops in the past 3 years. My most recent purchase has been the most expensive, and most disappointing. Its a mid 09 17".
All day, everyday, this computer beach balls. From the simplest task of quick viewing a folder, creating a bookmark in safari, to playing a song in iTunes. It becomes increasingly disturbing when using a program such as Final Cut Pro or Motion. Ruins the experience.
So I lose intrest in trying to do things such as making videos, so I'll just watch them on the internet. Usually just browsing the net will only score me a beach ball about once an hour.
NOPE. My airport starts dropping the connection. It just shows searching in the airport menu. I have to click on my network and type in the password. My laptop drops it's connection around 5-6 times throughout a day.
I paid $2500 for a better user experience. I almost achieved more when I had my old Blackbook because it wouldn't freeze up for 30-50 seconds 20 times a day.
I have restored, reinstalled, cleaned cache, used snow leopard specific programs, reset this and that. Where do I go from here? I don't want to drive an hour and half to my closest Apple store just for them to tell me its a software issue, when this would happen on Leopard also. I dont want to drive an hour and half to a store for them to take it from me for 6-14 days. I need my computer everyday.
What do I do?

Hi All,
I am also having this problem on a brand new MacBook Pro (Which was given to me as an exchange after an absolutely disastrous relationship with my previous MBP!)
From day one I have been having abnormal amounts of beach ball action, sometimes so bad that it actually makes doing anything on here impossible. I took it into my local Apple store and was told that everything seemed to be fine.
A few frustrating days later I called the Apple helpline and was taken through various procedures and told to phone back if this didn't fix the problem. It didn't fix the problem!!
I then reinstalled my OSX software and for the last few months this solved the problem. One of the reasons I was in the forums was that I now cannot open anything by double clicking... Do anyone have any ideas how to fix this?!
So I reinstalled again yesterday, hoping this would fix the file problem but aside from not fixing that, the spinning beach ball of doom is now back in full force!
Don't get me wrong, I love my MBP but for something so expensive, I would really like it to be in working order and not have to send it away for weeks one end!
Any suggestions greatly appreciated and to everyone with the same problems, my deepest sympathy lol!

Windows 8 reset with custom recovery image

Dear all,
I searched for two days now without being able to find any Information:
Is it possible to perform a reset with a custom recovery image on Windows 8 or Windows 8.1 ?
I tried multiple scenarios but I always receive the error message, that some files are missing and that I need to insert an installation media.
If I use e.g. Windows 8.1 Enterprise install.wim file all is working fine. But I would like to provide my users the options to make an OS refresh as well as OS reset with some preinstalled applications.
If it's not possible to use one Image for both, any way to get two Images working, one for refresh and one for reset?
The Internet is full of guides how to create custom recovery Images, but I can't find anything about reset and custom Images. Thanks a lot for your help in advance.
Best regards
Tobias

Hi,
I think we can create a recovery disc for refresh or reset via system image backup.
Windows 8 (8.1) – How to Create a Recovery Disc/Drive/ Partition
http://www.registryrecycler.com/blog/2013/08/windows-8-how-to-create-a-recovery-drive/
Hope this could be helpful.
Kate Li
TechNet Community Support

Awful Experience with Delivery and Installation of Appliances from BBY

I went to the Best But in College Park, MD on 02 March 2015 with the intention of buying an appliance suite (refrigerator, range, and dish washer). A sales associated assisted me promptly upon entering the store, and I let him know what I needed to purchase and that I would need delivery, installation, and haul away for all three items. He stated that the delivery, installation, and haul away was included with the price of all three items, and we scheduled my initial delivery date for 13 March 2015.
The evening before my delivery, 12 March 2015, I got a call from the Geek Squad giving me a three hour window they would be there to deliver and install my items. In going over the order with the representative I asked if the same crew dropping off the appliances would be installing the plumbing for the dishwasher. Contrary to what I was told in the store at the time of purchase, the representative on the phone notified me that a dishwasher installation was not sold to me and the following day the only thing the crew would be doing is dropping off the dishwasher. She then instructed me to call the store to see if there was any adjustments that could be made that would not change my delivery date the following day.
So, I call the store and explain what is going on to the representative in customer service. He instructs me that he cannot add the installation on to the order for the next day because the route has already been made and the warehouse told him its too late to change. So, instead he, in conjunction with his manager, said he can add the dishwasher install for a later date that I was available, but the delivery of the range and the refrigerator would remain for the following date. After about 45 minutes we work through the kinks and he lets me know he will call me back the following day to give me a solidified date and time that the dishwasher can be installed.
So, the following day comes and the time frame for my delivery and installation of the range and refrigerator comes and goes without hearing a word from Best But or the Geek Squad. So, I call customer service and the rep I'm speaking with lets me know that whatever the in-store rep did over the phone the following night put the entire order into reschedule and nothing would be delivered to me that day. Imagine my frustration because I've taken off from work to take possession of appliances that AREN'T GOING TO SHOW UP. Immediately, I hang up with customer service and go into the store where I originally purchased the appliances. I was told it did in fact get pushed into reschedule and my only option was to reschedule the delivery AGAIN. After working with both the rep and the General Manager in-store I was able to get the delivery rescheduled for 23 March 2015 with the dishwasher installation added to the order for free since it was an error caused by a Best Buy employee.
On 21 March 2015, I got the calls from the automated system giving me my three hour window the installers would be there on the 23rd of March to install my items. On 23 March 2015, the crew with the refrigerator and the range showed up first. They asked me to come to the truck upon arrival because there was some issue with the refrigerator and they wanted me to see it before they unloaded it and brought it up to my home. The refrigerator of course shows up badly dented on the door, so I refuse it because I haven't gone through all of this to take possession of a damaged product. The delivery man let me know that if I did take possession of it, they would offer me some discounts because it was damaged. I said no thanks and he called customer service for me to speak with a woman at the warehouse about the damaged product. The woman at the warehouse said she was going to check their inventory and call me back within a few moments to reschedule a new unit to be sent out. They install the range without an issue. Next, the dishwasher team shows up and that goes off without a hitch. Of course, I didn't hear back from anyone at the warehouse at all that evening to reschedule the delivery of a new refrigerator.
All in all, this has been a HORRIBLE experience with Best Buy. As a loyal Elite Status Rewards Zone customer and a former employee of the Best Buy in College Park, MD, I can say after this appliance experience, Best But has lost a lifelong customer. The level of customer service I received was sub-par and their attempts to correct an issue that started with their employee giving me improper information about installation being included in the price of all the appliances made the situation worse. I ended up returning the refrigerator because I refuse to wait any longer or go through anymore drama in order to take possession of something I paid for twenty days ago and can't receive because of Best Buy's inability to get their act together. I ended up purchasing a refrigerator from Sears immediately after cancelling my order for the one from Best Buy and it was delivered next day and damage free.

Hello canbro34,
The purchase and delivery of new appliances should be exciting and fun and not result in the kinds of tribulations that you describe. Our representatives should ensure that you have everything you need for a successful delivery and installation and I was surprised to read that the did not. I apologize for your having to cope with this frustrating experience.
I was gratified to read that the store's general manager was able to work with you to help assuage some of the problems that were created. It was regrettable that the refrigerator arrived damaged, but I was happy to hear that the delivery and installation of the other appliances went smoothly.
Although I understand your reasons, I was dismayed to read that you elected to purchase your refrigerator from a competitor and that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day soon.
Please know that I am sincerely grateful that you took the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Horrible customer support experience with Nokia

I have just had an extremely frustrating and unsatisfactory experience with Nokia's support / repair operation. Unless I can resolve this, I will put my 820 on Ebay and forget all about Nokia and Windows Phone 8.
I initially called Nokia because my 820 would very occasionally freeze when I tried to unlock it to answer an incoming call. The CSR told me to send it in for repair but refused to answer the question "what happens if you cannot duplicate this intermittent issue?". After asking the question many times, being put on hold and then being told over and over again that Nokia's technicians are "very skilled and can repair it" I was put on with a "supervisor" who told me that Nokia has seen this before and can repair it. She said it was a settings issue but would not tell me WHAT settings.
Even though I was pretty sure this was a software issue (and had called primarily to make Nokia aware of it) I sent it in for repair since it is still under warranty.
After it had been in Nokia's hands for a week, I called to see what was happening. The CSR told me over and over that "it was in our facility for repair". After pressing him many times and being put on hold for a supervisor (at my request) he finally told me (I never reached a supervisor) that Nokia was "deciding whether to repair it or replace it" and that it would be returned shortly.
An equally frustrating and lengthy call the next day revealed after MUCH pressing that Nokia had repaired a "mechanical issue" and would be sending it back.
Just now I got an Email with a tracking number and a copy of the repair paperwork. The paperwork states that it was updated (GDR2 I assume) and tested and found to be working. No mention whatsoever of any repair efforts.
In other words, I was lied to TWICE. Once when I was told that the freezing was a known issue and could be repaired. And then again when I was told that a mechanical issue had been repaired.
Is this truly the kind of customer experience Nokia is comfortable with? Really? This was my first experience with Nokia and with Windows Phone and I am here to say without a shadow of a doubt that it will be my LAST unless Nokia can show me that this was an anomaly.
I am writing this here because I don't see any other way into Nokia other than the "support" phone number...... and that didn't work out very well.
Paul

adrianhughes wrote:
guys, please just persist with your local Nokia Care outlet and have your phones repaired to your satisfaction, there is no point taking out your frustration here as it does not get anyone anywhere.
Where do I find a "local Nokia Care outlet"? The only entry to Nokia support I find is the phone number on their web site. If you read my original post, you will see why I found calling that number that a less than stellar experience..... many times. I / we take our frustration out here because there is NO other place to do it.... Nokia is very well insulated from its customers. Maybe I should open a Facebook account?
Since writing my original post, the phone has arrived and I find I was lied to yet again.... although that "lie" kinda cancels out an earlier one. Contrary to the paperwork which states that the ONLY thing they did to the phone was test it, I find that upon close examination they actually seem to have replaced the screen. I can tell because there were a couple near microscopic nicks in the screen that are now absent.
As for whether that actually resolved my original issue, I cannot tell yet. That may take some time since I am in essence trying to prove a negative.
The repair paperwork includes the statement "Passed, software update". Not sure what that means.... the phone as it came back to me was NOT updated to GDR2 / Amber although those updates were available prior to their receiving the phone. The phone came back to me with the same firmware that was in it when I shipped it and I had to do the GDR2 update myself.
Yes, I needed to vent. Yes, I feel (a little) better. But based on my experience this time around, I will go buy an iPhone before I EVER deal with Nokia "support" again. And I am DEFINITELY not an Apple fan, so take that as an indication of my level of frustration. I actually LIKE the 820 and the concept of Windows Phone.
Paul

How to reinstall Windows 8 on Yoga 13 with damaged Recovery Image?

I changed the partitions on my Yoga 13. Now it is not possible to refresh, reinstall or perform an advance start-up, as it looks like there is no recovery image anymore. The systems is currently very messy and needs a reinstall.
Can someone tell me how to reinstall Windows 8 on the Yoga 13 when the recovery image is lost or damaged?

hi Chevex,
Thanks for using Lenovo Community Forums!
In the event that the Recovery partition is not working the only option is to use the Recovery CD that you can create when you first got the computer.
but if you were not able to create a Recovery CD and the Onekey Recovery is not working.
You can get the Recovery CD from the Software Department (Fees may apply to the discs)
you can contact the Hardware Team again and ask to be transferred to Software team for purchasing RCD
Lenovo Technical Support (US)
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Hope this helps,
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Experience with Apple Support?

I bought an Ipod almost a year ago and every few months have had a problem along the lines of freezing screens or nothing happening. Each time (3 times) i have taken it back to the Apple service centre and each time they have replaced it with a new one. Whilst it has been frustrating to have to regularly make the visits, wait for a while while they deal with it, and then reload everything, i do appreciate the replacements. However, as it is coming up to the end of my original 1 year warranty, and I have only recently had the latest faulty one replaced, i am concerned about the future reliability of the Ipod, having hardly had a good experience with them to date. I don't see why I should have to pay for a year's warranty extension myself when I am effectively dealing with am ipod that is only a couple of months old and that they should support.
On disussing my concerns with my local reseller they agreed that it was reasonable to expect Apple to provide an extra year's warranty based on the problems i have experienced and suggested that i contact Apple customer care. I did so several weeks ago and spoke to one of the staff who insinuated that it was something I had done, which is completely untrue and offensive. I hardly enjoy the hassle of having to go through the rigmarole of repair and replacement, and it isnt hard to find other people who have had faults on their ipods.
She refused to increase the warranty for a year, offering a few extra weeks. I asked to speak to a supervisor and she said she would escalate my call. A week later I had heard nothing and called again. This time I was told that the call had been passed to a supervisor called Natalie who was out that day and another message would be sent to her. This is now 2 weeks ago and i still have not had the courtesy of a response.
Anyone with similar experiences/advice?

that was the whole message I received..
2.2
Here is how we found this bug:
The user is unable to export their iTunes content. The exported items do not appear in the selected destination.
This review was conducted on an iMac running OS X 10.8.2
For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. Please be sure to:
- include the complete details of your rejection issues
- prepare any symbolicated crash logs, screenshots, or steps to reproduce the issues for when the DTS engineer follows up.
For information on how to symbolicate and read a crash log, please see Technical Note TN2123 - CrashReporter.
they want me to provide crash logs? can't do, it doesn't crash and did not have any issues on the two mac I tested on. Can't provide screenshots or any kind of steps because they're the ones who's saying it's not working and they don't provide the steps to help me reproduce it.

Creative's Vista support is so bad - My horrible experience

All,?Have used Creative products for years, but how they are handling Vista is bordering on criminal. I do not understand how they basically tell good customers to take a hike with such terribly bad Vista support. Here is my story:?Using my SB Li've card in XP. Works GREAT!? Fantastic card, no problems. Not that old of a card either. Seems Creative will not be making Vista drivers for it. WHY??So go and buy a Audigy SE card. Plug in, can not get to work. Find there is no Vista driver.
Go out and buy a X-Fi Extreme Audio card, as I saw there was a Vista driver for it. Get home, find out that is not true, only for 32bit, not 64bit.
Wait, find this section. Find the Audigy SE has a beta Vista driver, whoops only 32bit again.
Vista (released version) has been out for several months (I have had my Microsoft Developers Network Release Canidate running now for well over a month). And beta's have been out forever.
There is NO excuse for a company as big as Creative not to have drivers working and ready for all current cards, and fairly recent cards (like SB Li've) by at least the public release date. None at all.
Funny thing, plugged in the built in sound module on my DFI nF4 SLI-DR motherboard (I kept it unplugged while I used the SB Li've card). Booted Vista, and drivers loaded without my doing a thing!? Works fine...
- John ConnorMessage Edited by asterix22 on 02-03-200702:02 PM
Message Edited by asterix22 on 02-03-200702:03 PM

I'm on the side of Creative Labs here, and I'll say what they're probably thinking as they desperately work to get things up to speed for us. For starters, I assumed that if you chose to be one of the first to purchase Windows Vista (like myself), you were prepared to undergo a rocky compatibility period with some of your hardware, and were willing to wait it out. After numerous new versions of Windows....well hell, I figured?we all have come to expect this kind of thing at first launch. I guess I was wrong.
Secondly, I assumed that if you chose to be one of the first to purchase Windows Vista, but you were NOT prepared to undergo a rocky compatibility period with some of your hardware, than you would have perused this website's news, forums, drivers page, etc. for a little while?after the Vista release date to verify that everything?is?going to work?the way you "need" it to before you even put that Vista installation DVD in your dri've. And third....you consumers aren't working in the Creative Labs office. You've never attended their meetings. You've never been in on exactly how much work goes into keeping communication going with Microsoft, and you?dam sure don't know exactly what has to go into making these sound cards work with the types of Directsound changes that Microsoft has made. Don't sit there remotely from your apartment and tell a Creative Labs employee what they've been doing with THEIR time since they got the final info from Microsoft they needed to get to work on the new drivers. You say "fix it!" They say "we're working on it." What the hell else do you want?Fourth....don't forget that there are plenty of Creative Labs employees who have home computers with creative labs hardware in them, and those employees want their stuff working just as much as you. So here's your solution if this compatibility issue is really slowing down your life. Uninstall Vista. Put your XP back on. Enjoy your fully functional sound just the way you had it and meanwhile, keep checking back here periodically for updates on their progress. CL and CL mods.... I trust you. You've been around for years and you've offered up excellent hardware and software for as many OS's as I can remember. I'm not an expert in your field, so I'm not going to sit here, like some, and conjure up some self-gratifying scenario in my head of you guys doing piss poor work when I don't know jack about what it takes to get up to speed, especially if Microsoft has had you switching gears up until November. Your track record speaks for itself. You've always provided the best in sound. Guys, give CL a break. They've earned their stripes. In the meantime, go back to XP or thank them for the beta drivers and the EAX workaround. They did it for YOU. P.S. But Creative...just one thing. For now on, could you try to make your list of drivers and software updates for each card a little less confusing on the drivers pages? The XP driver/softwares sections are a mess! <img height="6[/img] width="6" src="http://forums.creative.com/i/smilies/6x6_smiley-wink.gif">

Share my experiences with the B520 Model

I have purchased the Lenovo All-In-One desktop computer model B520 on Nov 15th. It arrived in my office on Nov 21st. It’s been a month now after using it, I would like to share my thoughts about it.
Pros:
Saves space, this is the biggest advantage of AIO desktop; this is the primary reason that why I have switched. Computers with a case and a separated monitor is a big issue for me. I never liked these cables for mouse, keyboard, speakers, …etc. it causes a huge mess under the desk. Now, with the All-in-one style, everything is simplified. The only cable I need for this B520 Lenovo desktop is for the power source. It’s designed with different wireless technologies. Mouse and Keyboard are connected through Bluetooth; The system has build-in with the latest 802.11b.g.n WiFi wireless technology. It also has the enhanced integrated 5.0 speakers system that supports SRS Premium Sound Audio.
High Performance, out of all the All-In-One desktop models out there in the market, this machine has the highest hardware specifications. Quad Core Intel 2nd Generation CPU i72600 with Hyper Thread Technology. This is a really powerful CPU, it gives its best performance when it comes with Video Rendering and image processing. Word processing and gaming is a piece of cake for the it to handle. I do a lot of video editing so I will only chose this model of CPU.
The B520 model also comes wit a Nvidia Geforce GT555M. This is a middle class close to a high end video card. It handles most of the 3D games in an acceptable setting, but will not be able to run games like BF3 or Crysis kind of games in high settings. This machine is not for serious gamers, because All-in-one desktops has the performance bottleneck with the video card. Computer manufacturing have to keep down the power it consumes to prevent the machine from over heating. High end video cards all have a very high demand for powers, at same time produces huge amount of heat. This is why there are a lot of people start to customize their own computer cases with water cooling system. It is more sophisticated and comes with a lot of trouble. If you want to have something easy, well organized, and just simply works, go for All-In-One. You will love it.
The Lenovo B520 comes with a Touch Screen, which I don’t usually use that often. If there are kids in the family, it will be a fun toy for them to play with. What I like better, is the Bluetooth mouse. The unique part about this mouse is that it has a build in gravitational sensor, means, this mouse is functional in the middle of nowhere, even hanging in the air. You can imagine using it like a Wii game controller.Just move the mouse and wave it in the air and you will see the cursor on the screen goes where ever you are pointing. How accurate is it? very accurate!! it’s is more sensitive and feels better than using a Wii controller. Lenovo has pre-install some games that can be played interactively with the mouse. The screen is 23″, so it would be a fun experience. I don’t have any kids in the house, so I uninstalled them all to save some disk spaces and speed up the system a little bit.
The keyboard and mouse are both connected by Bluetooth; I also noticed that every time when I start the computer, it takes about 2-3 seconds for them to become effective. I assume Lenovo has designed it with a “sleep feature” for this two devices; it helps to save battery and extend the replacement cycle.
The computer also comes with a 3D glasses. The touch screen has a very high refreshing rate(120Mhz) which is better for the eyes. The screen works interactively with the 3D glasses. When the computer is playing a movie in 3D format, when I wear the 3D glasses and facing the screen, it automatically turns on and I am in 3D mode!!! It supports a lot of 3D games too!! The feeling in a racing car 3D game is UNBELIEVABLY REAL!! I love it so much! It’s a TOTALLY NEW LEVEL of gaming experience!
Also, Lenovo has designed 4 slots for memory modules. they have installed 8GB onto two slots and there are another 2 slots available to use. This is very useful for people like me demands for more rams. It also provides four USB 2.0 and two USB 3.0 port; more than any other All-in-one desktops on the market. The 5 in-one card reader is convenient for uploading photos from cameras. two HDMI ports, I can also connect my PS3 or Xbox360 to it if I want to use it’s 3D touch screen. It has a building TV tuner, so watching TV on it is another feature.
Cons:
Even the computer is very well designed, as a high end user I found there are still a couple places that Lenovo can improve.
1. Lenovo has researched and developed this RapidDrive technology; I see this is an option on the Spec-sheet for the product, but I never had the chance to upgrade it. I demand for a high disk performance; I was a little disappointed when I found out that I wasn’t able to install another SSD high performance disk into the computer. I had to take out the 2TB standard disk drive and replace it with the SSD. It would be really nice if I can have the high performance SSD installed as the system drive, and the HD installed as the storage drive. The RapidDrive technology may become failing out now, because it was from those years that SSD weren’t popularly used. Compare to the present, SSD is getting more and more popular, the SSD is improving it’s performance and lowering it’s cost. In the next one or two years, the RapidDrive technology will likely become a history.
2. I have opened the B520 model to see the inside modules. I see there are still plenty of spaces that Lenovo engineer can use to expand the upgrade capacities. I can use some simple tools to modify the inside body a little bit to fit another hard drive, but it stopped me from doing it because there is not another power cord connector. Those extra mSata connectors are sitting there and watching me could do anything about it; = (
3. Lenovo technical support did not have a most updated tech sheet for their system. Again, I am a tech kind of guy. I was looking for a manual to better understanding the B520 motherboard.(so I can modify it and add some extra hardware to it) I have called their technical support, talked to people, went through their online data base, they weren’t able to provide me this manual. The lastest information they have is for the previous model. The B520 Model I have a the newest I believe. Lenovo should keep up with their technical support, and be prepare for experienced users.
Conclusion:
I am satisfied with it. I feel I have made a great purchase. Would be nice it I can install an additional SSD in there. Would nice if they can put a high end video card in there. Good for home offices, and home entertainments. Not recommended for hardcore gamer.
Price: 4.5 / 5
Performance: 4.5 / 5
Exterior Design: 5 / 5
Interior Design: 3.5 / 5
Customer Service: 4.5 / 5
Time from order to receive the product: QUICKLY
Other thoughts:
When I was doing my research on All-In-One, here are the reasons that why I have chosen Lenovo:
1.Sony has a well designed for their product, but the price is high. Most importantly, the video card they have is Nvidia Geforce 540M GT, and it only supports 8GB of ram, not 16 GB.
2. Toshiba has terrible customer services for technical support. I had a very bad experience with them. I believe they have out sourced it to India base companies. When the computer is out of warranty after 1 year, they charge a $35(or $30)dollars troubleshooting fee. I think this is ridiculous to charge the consumer to talk over the phone to find what is the problem with their product.
3. Dell has better customer service than Toshiba; They do not charge for talking and providing the technical support after warranty, but when it comes with parts replacement, that is something we have to pay which is understandable. However, one thing I really don’t like Dell computers is that they install a LOT of junks onto your machine when you buy it. It’s fully loaded with all these third party softwares who pays Dell for more users. It not only slows down the system, but also generate a lot of garbage uses a lot of disk space. I will reconsider to buy Dell if they give me a clean & Junk-free windows.
4. iMac is also a good choice because it’s well designed too. but I did not chose it because it has very limited expansion ports and they charge insanely more for hard-wares upgrade. They have extreme control over their product from customer modification. They don’t even allow the consumer to replace the hard drive themselves.
5. HP also has wonderful All-In-Ones, but their hardware specs seems weak. Never dealt with HP customer service before, so I will not say anything about their customer services. Hopefully it’s better than Toshiba. = )
also been posted on my personal blog

Thank you for replying.
Where I can buy a seperate RapidDrive?
I couldn't find it on the marcket, or on shop.lenovo.com / http://www.lenovospareparts.com/
With the mSata power splitter, there is a problem.
The data portion and the power portion shares the same connector I belive. I have thought of it but don't know how to make it possible. any suggestions?
the only thing I can find is this : http://www.microcenter.com/single_product_results.phtml?product_id=0317944
but I still need to convert the power connector because it's 4 pin molex;. I guess it should work if I use another 6" Molex to SATA Power Cable Adapter.
Also, I couldn't find which is the SATA 3.0 and Which is the SATA 6.0 connector. SSD will have a huge difference in performace with a SATA 6.0 connector. This is confusing because on the B520 Spec sheet it stated both. I was looking for it's manual to identify, but no one can provides it. Last time when I called, they forwarded my call to Intel. LOL! I was like, **bleep**? It's a board you used and you dont have a manual for it?
Anyways,
Thanks again!

My experience with the N97 - "my last Nokia"

Hi everyone,
I know this is a user-to-user support forum but I believe a complaint to be some sort helps users to decide whether the N97 is for them or not. Before you read on, this post will contain comparisons to competitors, so if you hate apples, feel free to ignore me! (Also I don't think users should stop harassing Nokia for what they have done to us - the more complaints the better. Igoring customers is not a very good corporate strategy. Eventually it will take them down - people buy Nokia for quality, otherwise they could buy a rip-off from ebay).
Just skimming over the posts shows me that I am not alone. So let me share my experience with Nokia and the N97. I am too tired complaining about this phone, at least I think my experience has made sure that no-one of my friends and relatives is ever going to buy a Nokia again.
When I bought the phone for then 500 pounds at the Nokia flagship store in London it seemed nice enough. Good camera, decent keyboard and features competitors could only dream of. Unfortunately, that's paperwork. For a start, the much advertised facebook application was completely disfunctional and taking into account that Nokia clearly tried to compete with the iphone (my apologies again for mentioning a competitor) frankly a lame joke. I know a firmware update has somewhat relieved the situation now, but I will come to that later.
Okay, so I have disabled the facebook application. Not a drama, surely the rest will work okay. But then after a week some of the pictures I took with the built-in camera weren't accessible anymore (broken image displayed). Again, I have another camera and I was hoping for a firmware update so I ignored it. I had now started using the joikuspot app to browse the internet on my linux box. Very nice. I started using email a lot on my phone but again was disappointed. I have a £165 ipod touch here. Without kinetic scrolling and an extremely bad UI design, by which I mean the icons and menus (ignoring the graphics flaws all the time) it is no match for the ipod, so what i did was to use joiku spot with my ipod touch. Before that firmware update the N97s browser was also still buggy so I used joikuspot for that too. I was now down to using my £500 smartphone as a wireless modem. What a shame. But I was still hoping for some kind of magic update.
Then finally, I found out about the firmware update. I had to open my phone, check the serial and visit the Nokia website. Unfortunately, the Ovi software and drivers supplied with the phone did not recognize my N97 properly. Something which I think was fixed with the firmware update (anyone seeing a circular dependency here? ) Furthermore, the built-in firmware update over 3G seemed to be disabled. So I made the journey back to the flagship store in London, explaining the problem. I was greeted by an extremly rude employee. Well, I think that's not really his fault, I guess he was just sick of all the complaints. Anyways, I told him that the 3G update was not working and he started to be really patronizing telling me that I wouldn't listen to him (he said it was "working" but "disabled"). Maybe I should have told him that I am a software engineer and that in 99.9% of the cases in which we disable a feature, the reason is that it is "not working". Anyways, he kindly allowed me to use one of their machines to update the firmware "at my own risk", which worked. At no point I have received an apology for the fact that I have paid Nokia £500 to beta-test their products.
Now of course, the firmware update has succeeded, but is all fine? Far from it.... As many report on this forum the N97s battery meter is faulty. Countless times, my phone has just literally died overnight. It even forgets time and date! This is more than bad - every phone I have had so far complained about a draining battery well in advance. I had to dig out my old phone to serve as an alarm clock again - the fact that the alarm clock itself is unreliable is a alltogether different matter... One time the battery died during the day - after doing nothing for 4 hours in my sports bag (started with 1 bar down). When I had to make a call that day, for the first time in I don't know how many years I had to use a telephone box. Progress?!
The firmware update has also barely improved the email client - just a few ui glitches solved. However, the biggest issue at the moment seems to be the weird memory organization. When I buy a phone I don't want to deal with something like the c drive problem. Reinstalling applications on the 32gb partition helps somewhat but why didn't Nokia do that in the first place? Has this phone never been tested?The phone is still way too slow.
I can't comment on the iplayer app - says it needs wlan to work. But the youtube player has crashed every time i used it. And by crashing I mean it took down the whole phone with it. I admit that my ipod crashed a few times too - in just under a year (~3 times). But the reset was straightforward every time. With the N97, the only thing that seems to help is to take the battery out!
Before I forget, the N97 doesn't even work as a phone. In a 30 minute conversation, the call got dropped 4 times. I don't know whether it was because of a calibration issue with the proximity sensor or a more serious problem, all I know is that this is unacceptable!
I am sick of the phone and Nokia's service. The joikuspot app ran out and asks me to pay... I have paid £500 pounds for the bloody phone already. The adobe reader asks me to pay... (somehow it ran out without me even using it). Maybe you see why I am getting angry now - the only use case that actually put the N97 on top of my old phone was gone. What infuriated me even more, is that Nokia bundles this software with the phone. It cannot actually be deinstalled! It just sits there merrily and takes up my hard drive space.
Last but not least, I have written to Nokia already, but not received a response! This is a Nokia forum with Nokia employees following the posts. I would be very, very, very grateful if Nokia could give me a refund. However, with them not even acknowledging the various problems I somehow don't see that coming. I'll probably have to sell it with a massive loss on ebay.
Cheers,
Will
P.s.: I have all the same small issues as the other guys here - slider lock at the side not working etc. You are not alone... Has anyone complained about the music player? I have 16gb of music on the phone and scrolling is impossible! The Symbian OS is so obviously not built for a touch screen that it hurts. Of course they don't put much music on the phones in the Nokia store so people only find out when they get home...
Message Edited by alcroth on 12-Sep-2009 11:32 AM
Solved!
Go to Solution.

hi ! the nokia n97 is a really an amazing device. It keeps up to the promise of live online 24 x 7. I discovered it and wanted to share. Still there are some unanswered questions and if any vetran could help would really appreciate.
i am an user from India. and have the n97 for about 3-4 weeks now. Practically I have been living online 24 x 7 as The list of unexpected issues that a nokia n97 offers seems unending, some of which i am narrating have made me scout on the web to try n search answers.Not that i will be able to action information you provide instantly. My new phone has gone for reparis(sic), so once its back can do that & will acknowledge your replies.
My Quests:
1. First things first! How to request for & get refunds for a Nokia Phone in India.
2. Is there a touch querty as an input method? like windows mobile ? Request Know How. I now seem to agree to the feedback on one of the blogs.. that nokia designers feel that the average size of user hands would be that of big people & fingers like a japaneese teen. The physical keyboard does not seem to offer any additional functions other than text input !
3. Predictive text where in the touch screen menu, the words dont get auto completed. This increases the number of taps/input strokes. Is the n97 intelligent & learn words from sms, contacts, emails. my blackberry does so. Request Know How & any options to edit custom dictionary. Auto Punctuation ? Am i expecting too much already ?
4. Single hand use of phone impractical using touch pad t9. Entering alphanumerics on the physical querty is a nightmare... Request Know how on tips & tricks.
5. Green tick yes or v button on top left of the text input screen. friendly again only for big handed people. Could this have been at bottom right. Is alternate screen for text input touch t9 available? Requested Know how.
6. Unnecessary taps additional taps alomost in all menus...for eg.. sending a biz card from n97 requires 5 taps... in the other mobile phone systems it can be done in 3 taps. Requested Knowhow for shortcuts.
7. Can In a nokia we get a view of the entire events as single thread.... No Provision for search display against keywords upon I can get call logs, messages - Here in Nokia, no search filters / advanced search and all searches results plotted to applications vs person/events. Requested Know How if it can be done like blackberry / windows mobile.
8. Copy & Paste across applications. eg. Select text from web page copy n paste on message application.... possible on Nokia...? Requested Know How
9. Call& Event Logs e.g Missed calls. If there are 5 missed calls the log will show the last called time only. In most other mobile systems Blackberry, windows each event is logged against a user. Requested know how on how this is handled in Nokia.
10. Lag in picture display upon call. Number displays first and after few seconds lag the pic pops up. Is this normal & acceptable ? Other windows / rim devices show it instantly.
11. When will Nokia enable usage of Native clients like google talk, yahoo like blackberry, iphone ? Any know how on possibility of release. Any equal alternatives suggested for n97. Tried Nimbuzz, Fring, Ebuddy. Miss the chat message notification icon on home screen, notification on the chat messaging icon, sound, breathing lights.
12. Is there any planning for better email client? Likely Release dates?
13. The Java App for GMAIL on blackberry shows an indicator on icon in addition to customised alert setting tone & breathing light for new messages. Retreiving Emails is consistent & auto on other devices. The Nokia Does not seem to auto refresh + No Notification. How is it handled on Nokia ?
14. Can user friendliness be something where we can do actions with a contact or on contacts screen single view... e.g see contact on google map, Help on contacts screen/n97 help, lookup contact on server, filter by category. new address, new group, view, edit, delete, activity log (incl sms, mms, email, calls), call, sms, mms, email, send as attachment, send as im, add a custom ring tone, add picture, options - sort by, separators, sync settings, actions, switch
applications, exit. We have seen it on inexpensive phones. is it possible to be done on Nokia?
SOME OF MY STILL UNRESOLVED PROBLEMS Post upgrade to ver 12. Did you also face similar bugs/issues?
15. Contacts inaccessible – “Memory Full Error”. No other applications were active at the time of the error. Just unable to reach any of my 3500 contacts through the contacts options & do anything.
16. Pbk2 error upon selecting contacts in the messaging application.
17. Audio Delay upon receiving a call. No Sound upon connection of incoming call. Especially if picked up too fast.
18. Shows as searching for network constantly many times a day. We have 2 n97s & observed that both n97 almost have similar timing of network loss. Whereas, our other devices like blackberry do not show any weak signal signs.
19. GPS Lock. Keeps searching for GPS locks constantly i.e Drops connection to GPS network frequently.
20. Unpredictive battery talk time, standby & required Charge time.
21. Voice inaudible at other end, when using loudspeaker & especially during calls from moving vehicle.
22. Camera:
a. Picture clarity issues. Secondary camera highly pixelated. Primary camera shows light flooding on pictures. Clarity Missing.
b. Erroneous Time stamp on images.
c.Lens Cover Started to show minor scratch pressure.
23. Ovi Suite recommends erroneous updates for E.g Maps 3
24. Text Input touch t9 screen freezes / Hangs, especially when entering special characters like period(.), comma(,), exclamation (!) etc
25. Selectively & at random contact Name not displayed on Caller ID (sometimes)
26. Selectively Message & Message delivery display number, instead of stored contact names.
27. Sync Issue, All contacts not synced always.
How to sync "categories" field as stored in outlook or how to map custom fields to Nokia.
28. Format Mass Memory error, Unable to format. Unable to delete specific files.
29. The auto lock... When attempted to unlock with querty out .. it still opens in portrait mode ?
30. SMS Logs Not updated. e.g any sms sent before storing a contact.... after storing or adding
contact the number does not get automatically updated to the name. It reflects the number still in the logs.
31. Picture caller... The face is half cut ..Looks weird on most images... as the number is not transparent. In landscape mode there is enough space on the screen to put up the answer or reject buttons and displaying the numbers.
32. Browser will close on its own & return to menu or home screen.
thanks in advance for your time to stop & read. Pls do send any information that you think will be useful to me for making the n97 do some work.
NEW additions:
(tested on another n97)
33. Predictive Text :
Usage for auto word completion only on physical keyboard, when the Dpad down key is used it throws up options but the way the scroll is designed you can see the full word and one makes mistakes.
34. another strange behaviour is on the text input... this was on an email i was trying to reply. the stylus touch will paste the last keyed in word !! we wonder why.
35. and while showing off the second n97 we have (again 3-4 weeks old) - we were asked how much did we pay for this second hand unit - 50% off .. apparently the comment as the surface has got scratched very badly.
i hope the info is good use to others who want to take the risk of buying this device

My In Store Experience With Droid Razr Battery Life

I have a Droid Razr. I took it into a local store because my battery life is HORRIBLE. The phone had been off the charger for 1h40m minutes and it was already at 60%. The CSR told me it would take 40 minutes. When I came back he told me the test said the battery "was fine", and he went on to explain that it had only gone down 10% in the 40 minutes which is pretty bad. I left and checked the phone and it was at 40%. I thought I could get the battery replaced or possibly get a new phone but he just gave me the information and walked away. I had to track him down to ask him another unrelated question.
the battery has been on the charger the past few days more then i have been using it. i can't make a full day on a 100% charge, not even a half day. I charge at least once during the day, and around when im going to bed.

Hi there Sas1983!
Having a battery that will last is definitely important! I'm so sorry for the less than super experience with your phone and at the store location. I would be delighted to provide some information and suggestions.
4G LTE Smartphones run a different radio so battery life is a little bit different. As you already know you can't remove the battery from your Razr so we absolutely want to ensure it's good!
You can manage your phone by using Smart Actions on your phone. Here's some information: http://search.verizonwireless.com/?q=smart actions razr&x1=t1&q1=support
You can also close running applications easily by "double tapping" the Home Key and then swiping the open applications to the right to close them.
Let me know how these additional steps help!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

How to install recovery image on my Satellite L655-121?

I Have a SATELLITE L655-121 Toshiba's labtop ,,,
I've made a Recovery to get rid of the problems i faced in Windows 8 beta ,, but the recovery didn't completed :(
Now i can't either repair or remake the recovery !! I've stuck !
I can't use the HDD Recovery that presents on ' D ' Driver !! and i don't have the CD on which the copy is present ,, i just have the Serial Number :D
The Widows is " 7 Home Premium OA "
The laptop is useless now ,, what should i do ? if i downloaded this Windows from Microsoft and used the S.N I have , should this work correctly ??

>... but the recovery didn't completed
How to understand this?
> if i downloaded this Windows from Microsoft and used the S.N I have , should this work correctly ??
No. serial number has nothing to do with recovery image.
If you want to have original Toshiba recovery image installed on your notebook you must order Toshiba recovery disc - https://backupmedia.toshiba.eu/landing.aspx
Other option is to install own OS version and later install all necessary drivers, tools and utilities additionally. All of them you can find and download from Toshiba support page - http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp

Lumia 2520 recovery image

Hello everyone....
I would know if anyone knows where can I find the recovery image for Lumia 2520... Tried to find it but couldn't...
If anyone has the Lumia 2520 can do this procces
http://www.microsoft.com/surface/en-us/support/storage-files-and-folders/create-a-recovery-drive
and upload this to cloud (such as dropbox for me)
I would appreciate it because I am from Greece and Nokia doesn't support this tablet... They tell to send it in another country to repair and this could take 3-4 months....
Thanks in advance...
Lumia 1020 -> The apotheosis of Nokia

Hi everybody. I'll copy the same thing I posted in WindowsCentral forums here hoping that someone will be able to help me:
I just received my Lumia 2520 and as soon as I got my tablet activated, downloaded a couple of apps it suddenly switched off. When I switched it back on again it showed the 'sad face' BSOD (Attached Image 1).
Then it kept restarting and showing the same message over and over again with a few exceptions when it showed some particular errors instead of the one above (and hanged for 10+ minutes at 100%) (Image 2).
This kept on going but then I managed to get to the 'Diagnosing your PC' screen followed by 'Choose an option' screen (Image 3) where I would be able to reset my device to the state it was when it got out of factory...if I had the Recovery Image written on an USB drive!
The question is, could someone who has the 2520 create the image and share it with me, please?
Moderator's Note: We have moved your post and changed the title into a subject-related title. This is to keep the forum organized and let other forum users easily see and respond to this post.
Attachments:
Image 1.jpg ‏74 KB
Image 2.jpg ‏131 KB
Image 3.jpg ‏1910 KB

Yoga 2 Pro - Broken in less than a year - A terrible experience with IdeaPads

Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.

PatrickS199 wrote:
Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.
Same issues with my Yoga, from India.
Screen (twice), wifi, charger and battery issues, SERVICE issues, no screws in the back...
Beside that my laptop USB and bluetooth is also not working and it is soo slow...
I just bought a non lenovo charger.
Yes and my laptop never left my office table.
I was hoping to fix it in Australia and I guess not.
Avoid by any cost Lenovo products!!! ZERO service.

Horrible experience with HP Envy recovery image - Support Feedback

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