How can i get a damaged IMac just delivered replaced for free? How long will it take to get the new one?

I just unwrapped my new iMac just being delivered by UPS and after removing all the wrapping I noticed deep scratches on the aluminium front and a big dent on the metal frame surrounding the screen. Obvioulsy it fell in the Apple assembly process or a heavy thing fell on it. I am so crossed as it took already 7 days to arrive and I now need to spend time trying to get it replaced one way or another, I believe this will take weeks before I get a replacement iMac and I am not sure in which state this new one will arrive. Very frustrating experience. I am hesitating to cancel the whole thing.

IF you bought it from apple, you can bring it back to apple for a full refund or exchange. You can also call apple support to request for a mail-in box so you can return the item. if on the other hand it is an apple authorize reseller, kindly contact them for exchange/refund. They will give you an option on whether they will give you a label to help you send back the item to them or take it to the store.

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