How can I reinstall CS2 after not uninstalling properly?
I hope someone can help me since after being on the phone with Adobe for almost 3 hours, they told me they don't do 'support' for CS2 anymore.
I bought CS2 and registered it about 4 years ago. I've had it installed in the same computer ever since.
Just recently I had virus problems and Dell re-set my computer back to factory settings. The Geek Squad backed up all my photos and documents, but I have to re-install all the software.
I installed CS2 and the last step was to put in my serial number, which I did. I got a message insinuating that I didn't have a legit copy. I called Adobe, and they told me that it was the correct number. But, they flat out refused to give me any 'technical help' as to why I can't complete the installation.
I read some of the questions here and am now thinking I was supposed to have uninstalled the software. But I didn't. So, it must be looking like I'm someone else trying to get the program for free. I just don't know.
Please, please help me. I'm not awfully computer literate and I'm totally stressed out from all that has happened with the computer.
Thanks much for any advice!
Here's an update on my CS2 "reinstall" problem. I didn't have to reinstall!
I tried to no avail some of the suggestions you all kindly sent. I hesitated to deinstall or replace folders from the CDs, but rather took a look on the Web for information. I found a useful hint at (http://www.justskins.com/forums/reinstallation-problem-128281.html). Though the article was about CS3, I realized that my problem might have resulted from a corrupt preferences file. I followed the suggestion to create a new XP user account. IT WORKED; that "new user" could immediately use all my CS2 products without reinstalling. One exception was that Illustrator would start and then just disappear, but "new user" was able to reinstall it from the CDs with no problem. My original XP user account still cannot use CS2 or reinstall. My next step will be figure out how to fix the original XP user, and then reinstall FlashPlayer 10 to see if it reproduces the original problem.
After going through all this, I remembered that once long ago Adobe Support helped me fix a corrupt preferences file without creating a new XP user account. I searched the Knowledge Base, and though I could have missed it, I didn't find any related info.
Thanks again and cheers, KvF
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