How can i restore all my documents after the update?

my brother has lost all his documents and everything after updating from the snow leapord, to the mavericks
is there any chance to restore all his stuff?
or if we go to the apple store, would they be able to assist us?!
its a matter of urgency, as he had his university dissertation on there, which has now gone!

I am having the same problem, have lost access to all my documents and photos on my hard drive.
How do I check to see if I am logged into the same account?
How do I log out and log back into the old account?

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How can i restore all my documents after the update?

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