How do I complain about a broken app sold in the Mac app store?

I bought Viewfinder from Connected Flow Ltd originally from their website. It stopped working under Mountain Lion which hindered my usual workflow.
I was excited to see that it was availalbe on the App Store and subsequently bought it again (some AUD$20 worth) because I figured it must be compatible if it was being sold. The version I have is 1.1.1(41) and it's totally useless full lock and freeze EVERY.SINGLE.TIME.
The app is no longer in the app store and the vendor is non responsive to all inquiries.
Can someone please advise what the process is for recovering my money for goods that aren't fit for sale?
Cheers,
Stuart.

I would be pretty upset about this too.
Read this KB article: http://support.apple.com/kb/HT2727
It does not specifically recommend this as a solution, but there is a "Report a Problem" link on that page:
Try that, and follow up with an email to App Store Support:
Mac App Store:
http://www.apple.com/support/mac/app-store/contact.html

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How do I register my iLife CD - installed iMovie to the mac App Store?

Hey, so I bought apps that were in CDs such as the iMovie, iPhoto, Aperture, etc. How do I register it to the new Mac App Store? I want to link it to my Apple ID. The App Store doesn't recognize the apps, Please help me,
Thanks,
Kevin

Only the components of the iLife suite of software are available from the Mac App Store.
The updates for your iLIfe bundled software will be available from your Apple menu / Software Update, not the MAS.
No need to register or link anything. You do not have to re purchase.
However, if you buy apps directly from the Mac App Store, you can re download without having to buy again.
How to redownload purchased apps from the App Store

About a Purchase I Bought at The Mac App Store

I Have a Problem I Bought Real Racing 2 for My Apple iMac Computer on The Apple Mac App Store & Today I Made a Mistake & Downloaded The Real Racing 2 in HD on Apple iTunes for The Apple iPad Version so I Contacted Apple iTunes about it & They Reinbursed me back The $12.99 For The Apple Mac Version of Real Racing 2 instead of Reinbursing me The Real Racing 2 for Apple iPad now they messed up i told them I Have Real Racing 2 for My Apple iPhone & Apple iMac Computer & I Don't have an Apple iPad, I Wish i was a person that never makes mistakes I Want to keep Real Racing 2 for My Apple iPhone & Apple iMac Computer & They Reinbursed me for The Real Racing 2 for The Mac now what do i do? I Tried Explaining to them cause i e-mailed them again is there a phone # to call so i can Explain to them over the phone?

They Reinbursed me for The Real Racing 2 for Apple iPad & They Reinburesed me for The Real Racing 2 for Mac at The Apple Mac App Store but The 1 from The Apple Mac App Store Real Racing 2 For Mac is the 1 I Wanted that they should have never have touched & I Want to Puchase it again The Real Racing 2 for Mac but every time I Try to Purchase it, it say's I Have already Purchased this iTem & you can Download it again for Free so is there a Tricky way to go around this to Purchase it again for My WWEByron6 Apple iTunes Account?
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The WWEByron6 iTunes Account is the 1 for all The Mac App's & I Wish I never did them all this way cause I Have a lot of Mac App's on that iTunes Account meaning I Wish I Never created another Account for all The Mac App's & Everything should have been on 1 Apple iTunes Account on Byron4Ever & I Messed up in the beginning on that part
So I Hope Someday we will be able to Merge Apple iTunes Accounts in 1 Someday? I Bet there are some people that have more then 1 Apple iTunes Accounts?

I deleted an app downloaded from the Mac App Store, Mac App Store is showing an update for deleted app.

I downloaded Blackmagic Speed Disk from the Mac App store last year. Its not a pirated copy or anything. I deleted the app cause I never used it. After I deleted the app the Mac App Store shows an available update for the deleted app. When I click update, it just re-downloads the app. Cant figure out how to completly get rid of it. I uninstalled the app and then used easy file finder to delete the app's files completely. How do I get rid of the annoying Update??? Thanks

Hide the app from your Purchases list. Sign into your account (Store menu). Go to Purchases pane, right click on the app in question, Hide the app.

Will an app bought at the mac app store be able to download on an iphone?

If i bought an app on the mac app store such as pages, will i be able to download it an iphone also or will i have to buy it off the iphone app store?

De nada amigo.
Thank You for extending the courtesy of awarding points to comments that are helpful or provide answers in the Apple Support Communities, as this is not mandatory, but it is much appreciated!

How do you complain about Apple products being sold at WalMart?

See pic below, taken just a few days ago. No iPhone 5S on display, No iPhone 5c. They finally removed the clear plexiglass case they used to have over the phones, because it was so scratched up you could hardly see through it. This is totally nasty and trashy.
Now if you go to the Samsung part of the display, it is full of the latest phones - all prominantly displayed. Notice also the Samsung poster below the Apple section!
How can Apple let their products be displayed like this? I hope Angela Ahrendts will turn this around. I would be embarrassed to have my products displayed in this way. Also, the sales staff knew absolutely nothing about iPhones. Walmart is not helping Apple or its image.
I don't know how to formally complain, so if there's a better way to do that, please let me know.

Complain to the Walmart store management in person or send a complaint to Walmart corporate about the problem:
https://corporate.walmart.com/contact-us/store-corporate-feedback

Cancel an App update in the Mac App Store

I started the xCode 4.4.1 update and its only downloaded about 3MB so I want to completely cancel the update.
This is due to the fact it will take an eternity and it has crap reviews across the board.
This wonderful post on the support site says you can "Pause, resume or cancel a download" ....
http://support.apple.com/kb/PH2730?viewlocale=en_US&locale=en_US
Funny, I'm damned if I can see any button or menu item anywhere which says cancel. The closest thing is going into the launchpad
making the icons wiggle and clicking delete, however, I'm terrified its probably going to remove the version of xCode
that I already have, so I'm not gonna try that.
Anyone got any bright ideas ?
Thanks,
Sean

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Removing apps from Launchpad does not remove apps from your Mac.

TS3587 How do I find EndNote if it's not in the Mac App Store?

I want to cite sources within my paper in Pages '09, but I am told that I need to have EndNote X2 installed. I downloaded Pages from the Mac Store, and it looks as if EndNote X2 is only available with the iWork package. Do I have any other options?

I googled this for you.
You need to install a plug-in:
http://support.apple.com/kb/TS3587?viewlocale=en_US&locale=en_US
Peter

How do I download an app from the Mac App Store but not install it yet?

How do I download an app from the Mac App Store but not install it yet?
Can I simply download it and not install?
What if the App gets updated before I download it?
Why? Well, I am very busy and wish to install at my leisure even though I have purchased the App (required at a specific day in the month in order to appear on my business accounts).
Thanks.

There is a difference in what Kappy stated and what you stated. A major paid upgrade (v2.x to v3.0), yes, costs money, as it would in any other delivery stream. Updates (v3.0 to v3.1) to a a major version are free.
Most apps sold through the Mac App Store (MAS) are the type that use the simple drag & drop installation. Those are downloaded directly to the designated apps folder and installation is done. Large pro-type apps download an installer to your Apps folder. Those you can install at your leisure. The MAS does not have a lot of apps using this type of installation.
Be sure to always backup your MAS purchases, because there is no guarantee that the app will always be available for download in the future and it is your responsibility to archive copies.

About The Mac App Store?

About The Mac App Store? is it doing well in Business, like do a lot of people go on it & buy & download Free Apps? cause I Worry what if it will be like if we had no Mac App Store like we used to? then I Would never be able to really find anything good if Apple did not come up with Something Papular to find Games Apps & other apps, I Go on Mac App Store & i look at Reviews but it is not up to today's date, very few of them have up to today's dat Reviews & Some don't even have any Reviews & some only have 1 Review in there that is up to date, it looks like Apple Mac App Store is Dead? or there just not Accepting Reviews?, so is The Mac App Store doing well? or is it ready to go out of Business? I Love The Mac App Store, I do buy things on there, last thing I Bought was FlatOut 2 & I Left a Review, if there was No Mac App Store then it will be Hard to find App's, they made The Mac App Store to find Apps more easy if we go back the other way then it would be hard to find Apps & that would suck, like it used to, we had to go through a Whole List to find something, that was the old way around I do have a Suggestion, I think they should make the Mac App Store for PC Microsoft Computers & name it The PC App Store even though i'll never go back to Microsoft PC Computers, i'm sticking with Apple iMac Computers from now on, so what are your Opinion on The Mac App Store? I Never have any trouble at all on My 2009 24inch Apple iMac computer, all The Apps that I Buy on The Mac App Store work Excellent on My Machine & The Mac App Store works Excellent as well, I buy a lot of Car Racing Games on The Mac App Store & Some other Apps I Buy on The Mac App Store are not all Up To Date, I check MacUpdate they say a New version is Available but The Mac App Store has the low version on some Apps, I see there falling behind on some things, so what's your opinion on The Mac App Store? & they don't Update there Twitter page often? but I see there still putting New Apps on The Mac App Store every day, I Hope things don't go back the old way again? just wondering what will happen in the future for The Mac App Store?

If you're a developer with proper access, you can read this document: http://developer.apple.com/devcenter/mac/checklist/
Title: "Get your mac apps ready for the mac app store"
It covers all that's needed to modify in your application's package in order to submit it and have it work with the Mac App Store. Apple's new framework (similar to an API) for the app store is the "AppKit" framework.

On De-Authorizing apps from the Mac App Store

I'm about to de-commission a Mac and would like to know if there is a procedure to de-authorize apps purchased via the mac app store, or is it sufficient for me to de-authorize the computer through iTunes?
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If you are planning to sell the Mac or give it to someone you should Deauthorize the Mac in iTunes but you need to also wipe the Mac and just install the base OS and the supplied Apple apps. You should not pass on any apps that you have acquires through the MAS on to anyone else, the End Usr License Agreement does not allow that. Those apps are coded with your account and can be traced back to you if they get pirated.

TS1702 How do I complain about spamming from App Store vendors

How do I complain about spamming from Kabam.Com after uninstalling their product and following unsubscribe links?

I would be pretty upset about this too.
Read this KB article: http://support.apple.com/kb/HT2727
It does not specifically recommend this as a solution, but there is a "Report a Problem" link on that page:
Try that, and follow up with an email to App Store Support:
Mac App Store:
http://www.apple.com/support/mac/app-store/contact.html

How can a complain about an app basically stealing money?

hello, i couldnt find any other way to complain apart from forums
My friend and I bought coins on a game. He bought rather a large amount and put it in alliance. someone else in alliance hacked the game and fed people fake coins and our alliance too. Haypi Kingdom then took the coins (which is fine) banned his account and left it at that. they also too my friend's 650 coins he bought and now refuse to refund or give them back as they were not hacked and were not used.
The developer refuses to contact us and the support refuses to contact us.
instead of resolving the issue they are ignoring us. He spent about $50 and they wont refund!
what can we do or how can i complain?
there is evidence to show the coins weren't hacked. They just wont give them back.
we didnt ask for the hacking nor want it. incredibly frustrsating!

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do i complain about having no use of iphone whilst transferring data therefore to find out if eligable for compensation?

How do i complain about having no use of iphone whilst transferring data & waiting for updates and used a big chunk of my mobile intenet allowance as had it plugged into laptop all day!-therefore to find out if eligable for compensation?.

Nothing is ever as easy as it should be, though I've no idea what you were doing that took so long. Takes at most 5 mins to insert a SIM card, choose a language and activate the phone. At that point it is working. Another 5-10 mins should get you connected to your email account. You can add media & apps when you're not busy doing something else, and the phone can still make & receive calls while you're doing that!
The web is geared towards always on all you can eat broadband. If you run mobile broadband with a data cap or escalating charges then you need to manage the usage carefully, it is nobody else's problem.
Sorry if I've come over a trifle harsh on your first visit here, but these forums are for users to help each other resolve technical issues. However badly your first day setting things up went there is nothing to be done about it now, A little research, or a chat with a knowledgeable friend or colleague, or getting the phone set up at the store would have made it easy. Chalk it up to experience and move on.
tt2

How about a "Show Incompatible App Updates" option same as in the Mac App Store?

How about a “Show Incompatible App Updates” option same as in the Mac App Store?
I want un-installable app updates from being displayed in Updates. These updates require iOS 6.0 or later and cannot be installed on my original iPad that still runs 5.1.1 and cannot use 6.0.

We are not employees or representatives of Apple. We are just users like yourself. Your idea does seem interesting though. Send feed back to Apple here
http://www.apple.com/feedback/ipad.html

How do I complain about a broken app sold in the Mac app store?

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