How do i contact skype?

How can i contact you, if i have an idea for a whole new feature?

Hi, Mekawy, and welcome to the Community!
You may file your idea by starting with Skype Customer Service. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

How do i contact Skype customer service NOT the co...

how do i contact skype customer service to talk with someone for something that is NOT answered in community?>???????

https://login.skype.com/login?return_url=https%3a%2f%2fsupport.microsoft.com%2fen-us%2fskype%3flangu...
that is the full link to Mac support and the chats with support too.

How do I contact Skype? What are the terms of use?

1) How do I contact Skype to ask a question?
2) What are the terms of use? I've been directed to two different URLs, each with different agreements.
http://www.skype.com/en/legal/tou/?intsrc=client-_-windows-_-6.18-_-eula#15
http://www.skype.com/en/legal/tou-usa/#21

T-C wrote:
1) How do I contact Skype to ask a question?
2) What are the terms of use? I've been directed to two different URLs, each with different agreements.
http://www.skype.com/en/legal/tou/?intsrc=client-_-windows-_-6.18-_-eula#15
http://www.skype.com/en/legal/tou-usa/#21
Hello
1. please contact Skype customer service
2. http://www.skype.com/en/legal/tou/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHE...

HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

kingie wrote:
HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
Hello
Your account has been hacked and has now been blocked for your protection. You should change your password and contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

How do I contact skype customer service?

How do I contact customer service?

Hi, Jaytee400, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How can I contact skype?

I have been trying to contact Skype for many weeks. On every occassion I simply get the awful "Oops, something went wrong" message. "Our server seems to be down." Well, it certainly is, and appears to have been so for a couple of months. I now have a new problem. If I try to open Skype a message tels me that a new app is available, and to download now. Since there is absolutely no way to connect to Skype, I cannot download this new wonder, and the message blocks any way of using Skype. SO. I can no longer use skype at all, even though I have a payed up subscription. I have wasted so many hours on this. PLEASE can somebody help me. It is probably considerably easier to contact the aliens on Vogon. In fact, they could probably run a better service.I wait in hope. Brian. x

The "modern" (metro) Skype app for Windows 8/8.1 was disabled on July 7. http://blogs.skype.com/2015/06/11/a-more-efficient-skype-experience-for-your-pc/ If you want to continue to use Skype on your computer than you have to download and install Skype for Windows desktop version. http://www.skype.com/en/download-skype/skype-for-windows/downloading/

How to contact skype

i want to contact skype to delete some of my video messages that i have sent because my friend that i send him the videos he shared them with a code and link to everyone now im eberassed...

Please See this FAQ.
How can I contact Skype Customer Service?
What is Iive chat support?
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Does anyone know how to contact Skype directly?

I need to speak to someone at Skype directly and can't find anywhere to send them an email or message.
Thanks....

Hi, Hobes, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Below is a slightly annotated version of the instruction to file your request with Skype Customer Service. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Suggestions on how to handle "Hacked Skype Account...

I. User Can Still Access Account
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Immediately Change Your Password, preferably with something that is difficult to guess, and not related or totally different from the passwords you previously used.
3. If the hacker also changed your registered email address, changed it back to your own email address. Here is the link on how to change your registered email address;
https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
4. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. Use the Subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_selection
5. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
II. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Not Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Open the “Forgotten Your Password” page, then request for a new password to be sent to your registered email address;
https://login.skype.com/account/password-reset-request
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice.   Select the subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
III. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Has Also Been Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. If your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
https://login.skype.com/account/password-automation
After acquiring a new password, you can proceed in changing the registered email address to your own email address;
  https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. They will most likely ask you to provide some details in order for them to verify that you are the real account owner. Select subject/topic Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
5. If your account has no recent purchase, it may no longer be possible to retrieve your account.   Still you can try to contact Skype to know if you have other possible options.
Note: If for some reason the links to contact customer support don't work, you can also send an email to [email protected]
Useful Links
A. Protecting your Computer
http://www.skype.com/intl/en-gb/security/online-safety/#protecting
B. Skype Security - Protecting your online safety, security and privacy.
http://www.skype.com/intl/en/security/
C. What can I do if someone has taken over my account? (from support.skype.com)
https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account;jsess...
D. How can I contact Skype Customer Service?
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Skype is useless for this.
They will claim that you the user are responsible, and that they don't need to do anyhing.
So....
Do not allow Skype to autorefill your account when it runs low on balance, and do not store a creditcard, or other payment info with them.
Each user is liable for whatever the hackers can steal.
As this is from recent personal experience, I recommend you to never keep payment information on file with Skype.

I dont have txting on my phone how do i Contacte s...

i need to find out how i can contacte skype so i can get caller ID on my skype with my cell phon i dont have txting on it so i cant do it that way someone plz help ty

how do i get them on my new mac now?
Be careful, when you connect the iPhone to your mac, unless you have saved the photos. Synced photos may easily be accidentally deleted by syncing again. And do not enable iCloud Photo Library (Beta), that will erase synced photos as well. Synced Photos are not included in the device backups.
Set your iTunes Preferences to "Devices > Prevent iPos, iPhones, iPads from syncing automatically". Otherwise iTunes may launch and sync your iPhone with an empty iPhoto library the moment you connect it.
Unfortunately, it is not possible to sync the synced photos back. Apple recommends to mail them back, but that would be a lot of clicking (iTunes: Syncing photos - Apple Support). You could also share them to a Shared Album, but a third party app like TD recommended, will be better.

How do I email Skype support?

Before you link me to the official page showing me how to, I tried that and the only options that were there was to talk to a live support person or to go to skype community. There was nowhere were I could send an email.
So all I'm asking for is the E-mail itself or another way, because I don't want to chat with a live person for various reasons. Hopefully I don't get any automated responses linking me to the page.
Solved!
Go to Solution.

Febirtha:
Skype does not use a single, central, or general e-mail address for its customer support functions. All service requests are handled via a web form system, a customer support model which has been adopted by many websites.
Many Skype account, payment and billing, and technical support service requests are administered (diagnosed and resolved) by Skype Customer Service agents via live chat instant message, another facility common to many websites. If your enquiry matches or is similar to the parameters of the support options available as you progress through the various steps in the process, you will be directed to start an instant message chat session with an agent.
If you insist upon sending your service request to Skype via the web form, which is the same as sending an e-mail to Skype in that you will receive a reply via your account's registered e-mail address, the only way to do so would be to outwit the system - which is what Community Ambassador Techfreak is advising:
If you don't get the email support option, choose other options in the support form, even if unrelated [to the matter you seek to resolve via e-mail], to produce the option [to Send a message to Skype rather than to start an instant messat chat with an agent].
Hopefully, the text I inserted in orange clarifies Techfreak's suggestion.
Here are the instructions on how to contact Skype Customer Service directly, copied and pasted from this FAQ article: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
Make sure you join Skype first before you contact our team to help you with the issue you’re experiencing. Then it’s easy to get help:
Go to the Support request page. (You will sign on to the Skype website at this step.)
Select the topic you need help with and the problem you’re experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click the Next button at the bottom of the screen.
Select your contact method. We recommend that you check our Skype Community first. (Seeing as you started here in the Community, there would be no need to return to the Community. Please see additional notes, below, if you find yourself redirected to the Community.)
If you chose email, enter your details, describe your problem, and then click Send. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Learn more about what to do if you haven't received a reply from Skype customer service.
If you find yourself redirected to the Community:
Skype is aware of lingering and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Contact skype

Hi
User Name : [Redacted for privacy]
I had subscribed for the 3 month 10.00USD 120 minutes package and then had to cancell the package as I was not able to use it properly as skype is banned here and is heaveily blocked.
Now eventhough I had cancelled my auto renew setting , I have been charged USD 10.17 on the 29/05/2013 ref order no [removed for privacy].
And today while navagating through and checking on my payment settings , I have again made a purchase of USD 10.00.
As you can check the 120 minutes on my credit cannot be used by me , for calling skype to phones.
and the additinal 10.00 USD is again purchased by mistake.
Kindly refund the 10.00 +10.17 USD charged to my account.
Your site regarding contacting skype is very confusing , Kindly make navagating to the points for cancellig subscriptions , or contacting skype for any probles such as mine , a bit more easy and eaisly visible.
I hope this post will reach the concerned person and my payments will be refunded.
Kindl Regards
sonu

Hi, Sonutitus, and welcome to the Community,
As is mentioned in the blue banner announcement:
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
We here in the Community do not have access to Skype accounts or accountholder records. You must contact customer service directly.
Here is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. This is what the "button" looks like; the button, below, is not a hyperlink.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

There is no way to contact Skype for help

Hi community moderators,
I am facing 2 issues now, and I will post them separately. Thank you in advance.
First of all, it is very hard to contact Skype (as shownn by another latest post)
1. the link of Support request page on the following page does not work
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service?intcmp=SN-Mods
2. When you scroll to the bottom of the page, the link of "get more help" does not work as well.
3. When I sign up Skype, it displays that there is a "24 hour live chat". But I cannot find it.
Does Skype really have customer support service?
I accept Skype not offering any customer support service if all the services are free. However, a lot of customers are paying Skype for pre-paid, monthly and unlimtied subscriptions (for example, me), I believe we are derserved to contact Skype for help when needed.
Thanks for your help,
Eddie

Hi all,
There were issues yesterday from what I could tell with the Support system.
It's now working today for me on W7 SP1 chrome 40.0.2214.111, can you all try again?
Anthony
This post was by Anthony- I do not work for Microsoft!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
Spotify Community Profile - Anthony
Feel free to PM me - Here

How can reset my skype password

Hi,
I lost my password, and when I went to the "forgotten password" section I get a message telling me that a mail will be sent to the email address that was used to create the account. Now, that email address was a previous work address, so I dont have access to it. i can open from face book ID I can change my password .is there any other way of reseting my password?

log on to the skype web page (www.skype.com) and contact skype customer service: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Contacting Skype by telephone. So they have a UK s...

I have five issues.
Does Skype have a telephone number to dial for help?
I am not getting my 40 minutes free talk each month with Windows 8.
How do I change my unlimited calls to USA back to UK. Made an error whilst setting Skype up on new computer.
My Skype phone number is no longer showing even though I have a Premium Account.
Why am I being charged £1.50p every month?

Dear Readers,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. (No need to return to the Community seeing as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do i contact skype?

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