How do I get customer service using email rather than phone in Thailand

I have not received an order acknowledgement from my ipad 2 purchase made over the internet (Thailand) on May 6. The money has been taken from checking account already. On the "We keep you informed" support page it says I should have received the email in 24 hours. It's been 3 business days. Are other people experiencing the same?

sfocean wrote:
Thanks for your reply. Yes, I agree that when a new phone is purchased, the contract date is renewed as well. However, I had just purchased new phones and one was defective- not my fault. After their failed attempts to get this phone to work, I finally received a working phone, as described in my post. It seems unconscionabl;e to me that they would do something like this. So-I'm on a "Family Plan" with 2 different contract dates? Doesn't make sense. Also, how can they institute a new contract without my ok?
Appreciate the feedback.
1st of all, by activating the "new" phone, you are agreeing to the ToS and "giving your ok".
Next, when you renewed 2 yrs ago, you signed a contract in which you had 30 days to return the phone in exchange for a "new" one. After this 30 day period, you "agreed" to refurbished replacements by signing the original contract and activating your original phone, thus agreeing to the ToS. YOU were not willing to adhere to the contract and ToS which you had previously agreed to, but you now want Verizon to follow those terms that you have already backed out on?

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    sfocean wrote:
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