How do I get follow-up on Service?

I'm hoping that this will generate some attention from Verizon. As the other methods aren't working.
I have had a line that was severed nearly 2 months ago still not fully repaired. A repair man did come and do a temporary splice, but had to leave the line above ground, indicating a follow up crew would come and run and bury a new line from the pole. They did not come. So, after going through the rigamarole on the Verizon site, finally got hold of someone on 7/1. She entered the service request in the system and I see that they were suppose to come today. They did not come, and did not call, or leave any status update on the ticket.
BTW...you could really use a UX designer for your website. I know you want people to self-help--a concept about which I'm supportive--but the workflows are horrible.
Sorry, but I'm just not satisfied with the service (and thus my sense of the value) of what I'm paying Verizon to provide.
Any help appreciated,
Keith {edited for privacy}
PS: Please don't recommend I call. I've done that and spent too much time moving through cyclical voice prompts and simply waiting for an agent.

Hi discontented,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

How can I get following requirement done

I have following requriement how can I get them.
First Requirement:
In my pricing of sales order is having 10 condition type.But when I create return order from the sales order it should pick up only first 5 condition type.How can I achieve that? In sales order and return order we are using same pricing procedure?
Second Requirment:
In my sales order shipping point is determined as C001.Now while creating return order from the sales order it should automatically pick up different shipping point that is X001.How I can get this requirement done?
Regards,
Bedayan..

Hi,
First Requirement:
You can accomplish the first requirement by writing code in VOFM and assign this to the condition type which you require to be copied to return document
Second Requirment:
In the Return order maintain different SHIPPING CONDITIONS other than the normal sales order and maintain the required shipping point for that combination
for example,
for Normal order, if shipping conditions are 01
Maintain these for for return order as RE
and in OVL2 shipping point determination maintain shipping point differently for both 01 and RE
Hope it will help
regards,
santosh

How can I get anyone in Customer Services to respo...

Copy of letter to Customer Services sent in July 2012 and again via email a month later:
Dear Mr Spencer
Your ref: *************
Further to your letter regarding my complaint about the Broadband package taken out from my mother’s address, I am writing to respond as follows:
The original conversation with a member of BT staff about the set up of a Broadband package at my mother’s property took place in August 2011 – sometime around 17.08.11.
It was during this exchange that the discussion took place about transferring the said Broadband package from my mother’s phone line to my flat (address above) when I returned to that address in March 2012.
Because I knew at that time that we would only require the Broadband services at my mother's address during my residence there, I made it clear that I would require the service to be transferred when I returned to my own home address.
My mother is 84 years old – does not know how to use the internet and since I moved out of her home in March, has not had a PC/laptop or any Internet-receiving equipment in her home. We unplugged the Home Hub on the day I left and it has remained in the box ever since. She does not require the internet now, and never will.
My mother and I have both been long-standing customers of BT with unblemished credit records with your company. I am most disappointed that this situation has now escalated and as you can imagine, my mother is most distressed.
I cannot accept the results of your findings based on the recordings of only one telephone conversation with your organisation about the original set up of the Broadband account.
It is the unavoidable fact that I have had many telephone conversations across the last 10 months about both my account and my mother’s. Some of the calls with your Customer Services staff will not have been of the standard I would have thought your organisation will expect.

Hi JulieG,
Welcome to the forum. I am sorry to read of the problems you and your mom have had with BT. I would like the chance to sort this out for you. I will need account details so that I can look into this properly.
Please follow John46's advise and drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include the BT account details in question and the link to this thread. Once I have these details I will investigate and am sure I can help.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

HT6172 Server Update v3.1.1: How does one get past the Updating Services screen: "The server is being updated on this Mac"?

Upon opening Server after the update has installed, it simply hangs for hours on end (more than 5 hours) on the above screen, with the progress bar showing about 1/3 complete. Please help!

-update-
Did not yet completely reset the server. (It's not mine… it's from a customer so completely resetting the server is really the last thing he wants to be done…)
but I've digged deeper into the problem and the logs.
Test: renaming the .plist files mentioned in the arcticle about resetting the server
/Library/Preferences/com.apple.serverd.plist > /Library/Preferences/com.apple.serverd-old.plist
/Library/Preferences/com.apple.servermgrd.plist > /Library/Preferences/com.apple.servermgrd-old.plist
This triggers also a 'new setup' from the server instead of 'updating services'.
And even now the configuration of the server halted on the same place in the logs!
It's always in the part with 70_calendarcommonextra.py
path: /Applications/Server.app/Contents/ServerRoot/System/Library/ServerSetup/CommonE xtras/70_calendarcommonextra.py
2014-04-16 11:36:42+0100 Requesting postgres start via /Applications/Server.app/Contents/ServerRoot/usr/bin/xpg_ctl
2014-04-16 11:36:42+0100 received postgres stdout '2014-04-16 11:36:42 XPG.32230: Executing pg_ctl [\'/Applications/Server.app/Contents/ServerRoot/usr/bin/pg_ctl\', \'-p\', \'/Applications/Server.app/Contents/ServerRoot/usr/bin/xpostgres\', \'start\', \'-l\', \'/var/log/caldavd/xpg_ctl.log\', \'-w\', \'-o\', "-c listen_addresses=\'\' -k \'/var/run/caldavd/PostgresSocket\' -c shared_buffers=105 -c max_connections=70 -c standard_conforming_strings=on -c unix_socket_permissions=0770 -c log_lock_waits=TRUE -c deadlock_timeout=10 -c log_line_prefix=\'%m [%p] \' -c logging_collector=on -c log_truncate_on_rotation=on -c log_directory=/var/log/caldavd/postgresql -c log_filename=postgresql_%w.log -c log_rotation_age=1440"]\n2014-04-16 11:36:42 XPG.32230: Spawning... [\'/Applications/Server.app/Contents/ServerRoot/usr/bin/pg_ctl\', \'-p\', \'/Applications/Server.app/Contents/ServerRoot/usr/bin/xpostgres\', \'start\', \'-l\', \'/var/log/caldavd/xpg_ctl.log\', \'-w\', \'-o\', "-c listen_addresses=\'\' -k \'/var/run/caldavd/PostgresSocket\' -c shared_buffers=105 -c max_connections=70 -c standard_conforming_strings=on -c unix_socket_permissions=0770 -c log_lock_waits=TRUE -c deadlock_timeout=10 -c log_line_prefix=\'%m [%p] \' -c logging_collector=on -c log_truncate_on_rotation=on -c log_directory=/var/log/caldavd/postgresql -c log_filename=postgresql_%w.log -c log_rotation_age=1440"]\n'
2014-04-16 11:36:42+0100 received postgres stdout 'waiting for server to start....'
2014-04-16 11:36:43+0100 received postgres stdout '.'
2014-04-16 11:36:44+0100 received postgres stdout '.'
2014-04-16 11:36:45+0100 received postgres stdout '.'
2014-04-16 11:36:46+0100 received postgres stdout '.'
2014-04-16 11:36:47+0100 received postgres stderr pg_ctl: could not start server
and then some lines below
calendarcommonextra: Apr 16 11:36:48 Service was not previous enabled
and the it stops, and keeps waiting forever…
Then I've tried to expermiment a little bit in the /Library/Server folder with renaming some folder to see if thsi could solve the problem. (Because the folders are getting recreated with default settings and data). So I've renamed "Calendar and Contacts" and tested: No success. I've renamed "PostgreSQL" and tested: No success. …
When I read some articles about these problems most of the time the problem seems to be related to some 3th party from specific software is installed, like when someone installed another version of Python instead of using Apple's. The upgrade process does not seem to like this and freezes.
A quick look in the Downloads folder of this specific server showed an installer of pgAdmin, used to configre/control PostGreSQL databases… so -in this case- this was installed by another external company to do somehting on that server which I don't know what it does .
But for now, I've pinpointed the problem. The original PostGreS of OS X Server on this server is tampered/overwritten by another PostGreSQL and this will be the reason why the update does not work.
I have to phone that other company next week to see if they are aware of this issue, and hopefully they know how to fix this.
bottom line
reading the ServerSetup.log is the first thing to do!

TS3623 How do we get refunds for poor service? 20 times I've had to restart my move due to file access errors

Back when movie rental stores existed you would get a refund if you kept having to run tracking on your tape. If apple's service constantly fails we should get similar credits.

http://apple.com/feedback/

How does someone get their Time Capsule serviced?

Hi all,
My 500gb Time Capsule has started to show the dreaded "Volume Can Not Be Mounted" error that I've seen mentioned on this message board a few times. This has been happening for both my computer (a MBP) and my fiance's computer (a MB.)
I tried doing a quickformat of the disk, and then after that was complete, tried backing up again and got to about 1.5gb before it failed. The disk is again, not mountable.
Thinking there might be a bad sector on the drive, or something similar, I tried doing a 1-pass secure erase, figuring that it would force the drive to go through every sector and mark bad sectors.
Well, it's been 4 days now and that first pass of the secure delete is still going. I think my Time Capsule is just busted (the router aspect still works.)
I tried going to the self-serve warranty pages, but after putting in all my info I'm presented with two options (both of which don't seem valid.) One was for the Genius Bar, but I can't seem to schedule a Time Capsule appointment online with them (only Mac, iPhone or iPod.) The other was for authorized service centers (all of them seem to be Carry-In Mac Only).
Do I schedule a Mac appointment with the Genius Bar? Can I just do an online warranty repair/replace? Maybe single pass secure erases are supposed to take over 4 days? (I really doubt that...)
Thanks!
Nick

I think you'll have to talk to Apple tech support (and they'll have you do all kinds of tests), or else you can go see a "genius," which would get you a new Time Capsule more quickly if yours is defective. Sign up for a "Mac" appointment.

How do I get out of this service?

I attempted to switch from my cable to verizon online. A mistake it turns out. I was asked to call a 800 number to "verify my credit". So I called and the lady said I was all set about 5 minutes but was going to transfer me to someone else who would give me the install date. She said she would stay on but could get disconnected.And wouldn't you believe it, she got disconnected.
So a new rep comes on after a good 5-6 minute delay, asks me what she can help me with. I explain to her that I just got over the credit hurdle and she tells me that my install should be on 29 of Aug (after a few questions). She puts me on hold and the next thing I know, either she hung up on up or somehow managed to disconnect me.
I give her 5 minutes thinking she will call me (yes, she had my phone number since she marked it as being transfering the number). After 5 minutes I call back, now I get slightly a fiestier (dare I say rude?) rep comes on; tells me that my credit is not done and she needs to "transfer" me.
By now good 20-25 minutes have passed and I have had it. I explain to her the sequence from above and she says, "What do you want me to do? Your file says it is not done yet". I tell her that I done with being transferred (never mind the useless automation that they try on you), getting dropped/hung up on, I am not going through this again. So she says, "What do you want to do?". And I tell her, forget the whole thing, please cancel this order and let's move on.
Get this, she says, hold on let me transfer you to someone else. And this point, I said thank you very much and hung up. I tried sending Verizon an email ([email protected]) asking them to cancel this. I am yet to hear back after 2 days.
Is there an easy way of getting out of this? Thanks

Though no help at all you got transfered to other reps. I was simply told " I can't help you".
I suggest you contact the BBB

How do I get to a Customer Service Chat?

I see that all the chats seem to be sales no matter what route you take on the contact us page. They tell me that they do not have a chat, but I have chatted with Customer Care before.

Sales chat pops up first - I was trying to activate a phone and a sales chat popped up, and transferred me to a CS chat once I explained the problem I was having. It's a bit indirect, but I did get to a CS chat, eventually.

How do you get apps into location services?

Location services only shows camera, siri, and weather. My wife's phone shows over 20 apps in location services, which I also have the same apps loaded on my phone, and they do not appear in my Location Services in Settings but they do in hers. This prevents Notifications on these apps.

What version of the operating system, iOS, have you got on the iPod and iPad (Settings > General > About > Version), and what minimum version do the apps require ? If, for example, the app needs iOS 5 but you only have version 4.3 on the iPod, then it won't download onto the iPod. Also some apps only work on the iPad (e.g. they need the iPad's larger screen) so they also won't download on an iPod. An app's requirements are listed on the left-hand side of their description page in the store.
I also assume that the device which the apps aren't downloading on is also connected to a network ?

HT1904 How can I get off of a service and cancel it

I wish to void a purchased app I do I proceed

You can't void a purchase. There are no refunds in the App Store, iTunes or the iBooks Store. You can ask and you may be granted an exception, but you are not entitled to one.
If you want to try to get a refund, contact iTunes Store Support.
https://www.apple.com/emea/support/itunes/contact.html

How do I get Adobe Support to take my activation problems seriously?

On Monday I took delivery of a brand new "refurb" MacBook Pro 17" from Apple. Once I'd done the initial registration with Apple, I swapped the boot drive for a Samsung 512GB SSD and installed all my software, including Creative Cloud CS6.
Because I had CC installed on my iMac and my old MacBook Pro, I got this dialog ...
In my naivity, I assumed that hitting "Continue" was a valid and supported action (I mean, that's what it says, right?) So I did this, and all seemed fine.
Sadly, that evening, the new MacBook Pro died (with a power supply issue unrelated to my SSD upgrade). Happily for me, the hours I had spent instaling software were not wasted as I was able to remove the SSD, pop it in a USB caddy, and boot my old MacBook Pro from it.
At this point, starting Photoshop triggered the same dialog as above, but because that had worked before, I naively hit continue, entered my details, and all was fine.
Perhaps I should explain that one of my SSD performance tests was to load up a 200M pixel image into PhotoShop.
I found that as a USB drive, both booting and Photoshop were quite a bit slower. I tried it on my iMac too. Finally, I tried installing the SSD in my old MacBook Pro (it has fast, but I got a kernel panic after a while).
A replacement new refurb MacBook Pro arrived on Wednesday, so once I'd registered it I popped the SSD into it, and it has been fine ever since. Except that I can nolonger get Creative Cloud to activate. When I hit Continue and enter my details, I now get ...
I found that the problem did persist, so I contacted support, and that is where the nightmare really began. I have since clocked up about 4 hours of online chat and phone calls with Adobe staff, and they have been unable to resolve the issue.
I have now explained my story several times to various Adobe employees, and they've made certain promises that they have failed to keep (e.g. like calling me back, or emailing me updates).
At least one person has suggested that I would have to wait 72 hours for the issue to clear, and that I should use a trial activation in the meantime. He even tried to show me how to rename a PCM cache file, which he didn't get quite right, but which didn't work even when I worked out how to do it.
My supscription is paid up, yet I don't have access to the software I have paid for. I have only followed the direction of the dialog boxes that Adobe's software has provided. I have not tried to use the software on more than two machines.
I am extremely frustrated. I've asked Adobe staff to escallate the issue, and they say they have, but nothing has happened. I've said that I want to raise an official complaint, but this has fallen on deaf ears. I think Adobe have a lot to learn from Apple in terms of customer care. It took Apple less that two days to get me back up and running, and that involved shipping new hardware to me!
In desperation, I have turned to this forum for help.
Do you know how to make it work?
Do you know how to get Adobe to take you seriously?
Who should I complain to, such that my situation is taken seriously?
I get the impression that there are some issues with the new cloud activation software. I've certainly had some funnies over the past couple of months, but this is the first time I've been permanently locked out of software that I have paid for.
Yes, perhaps I was naive in hitting continue so many times, but I was only doing what the software suggested, and not breaking any licensing rules.
Help!
p.s. if you're an Adobe employee, my case number is #0183343577 (and please note that your colleage incorrectly recorded this as a MC 5.5 issue)

How did you get through to customer service? They've changed the website and I can't even find phone numbers or a chat button any more.
Here's my story that I posted on discussion yesterday, but no one has replied:
I am screaming and pulling my hair out right now! The last six months with Adobe has been a nightmare.
Once again I am completely locked out of Creative Cloud and cannot use the apps even though my automatic monthly deduction for payment was just made a couple of days ago. Creative Cloud continues to reset itself to the trial version which runs out in 30 days and after that I am locked out once again.
Now it looks like it is harder to access support than before. Where are chat and the phone numbers now? This was a nightmare with countless hours spent on chat and the phone over the last six months, and now I don't even know how to access support in order to spend even more time that does not solve the problem. What am I to do?
I cannot use the product I have paid for!
Please help!

I just received my new phone from Verizon, I turned it on and followed direction for set up...now I lost my connection with ATT....How do I get the service back from ATT...not due to change until the 16th

I just received my new 6 from Verizon by mail. I was not due to change carriers til the 16th, but I turned on the new phone and did the set up...now I lost ATT. How do I get the ATT carrier back on my old phone?

I just received my new 6 from Verizon by mail. I was not due to change carriers til the 16th, but I turned on the new phone and did the set up...now I lost ATT. How do I get the ATT carrier back on my old phone?

Keep getting the following msg. Service'apple mobile Device'(Apple mobile device) failed to start. Verify that you have Sufficient privileges to start system services.. how do I fix this, this happened while my itunes app was updating

anyone know how to fix the above problem.this occured after my itunes update

Hi Idahoan52,
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying the steps in this article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari

HT204053 I changed my Apple ID on all my devices and Apple services but iCloud still shows my old Apple ID. How can I get it to update?

I changed my Apple ID on all my devices and services but iCloud still shows my old Apple ID. How can I get it to update?

I asked the Apple Tech support people and their advice worked for me, it's a setting on the iPad itself. see below.
Follow the below instructions to sign in with your new account name.
1) From the home screen, tap Settings
2) Tap Store
3) Tap Sign Out
4) Tap Sign In
5) Enter your current account name "xxxx" and your password and tap OK.
If you are still unable to change the sign in name on your iPad, please sign into your account on your computer and then sync the iPad so the changes will be updated.
good luck

Inactive Gift Card - How do you get constructive service from Apple?

I bought a Gift Card on 22 October from the local supermarket. It apparently wasn't activated by them. Somehow Apple have made that my problem. My first request was answered by a computer. I am now dealing with humans who do not seem to have any authority to resolve the issue. This is a ridiculous waste of peoples time over something that is relatively simple.
How does anyone ever get Apple to resolve an issue? Is anyone within Apple actually authorised to make a decision? Honestly, I am exasperated. How does anyone get Apple to resolve these issues?
For the last 3 weeks I have been patient - a model citizen. Here is my latest email. Apple keep removing its content. They have also removed previous threads. I have edited it slighltly for privacy reasons if that is their problem:
This verging on the ridiculous. I was quite excited to get my first iPhone. Now I am not. This has taken weeks to resolve. It has included my returning to the store to be told that they can not help me and to contact Apple. I contacted Apple, number [########] and received nothing but an automated response that had absolutely nothing to do with the inactive card. Apple did nothing else and then sent me a satisfaction survey. I could not believe that.
[#######] is my second attempt. I have now spent hours trying to get this resolved. We are talking about NZ$30 here! It is not the crown jewels. It is not the value of an iPod, iPhone, or iPad.
I have proved that I purchased the card, again and again. Obviously, for whatever reason, it was not activated at the store.
We have consumer laws in New Zealand. I know them well. I should never have let the store send me back to Apple as under our consumer laws it is the stores problem to solve. It should not have been my problem and I should not have been put to this trouble. I am not a criminal. I purchased an iTunes card that didn't work. That should be Apple's problem and the Countdown Store's problem.
So that this is in language that hopefully Apple can understand - iMad. Yes, very angry. Angrier than an 'Angry Bird'.
What I will do is:
Tell everyone I know not to buy an iTunes card. There is no service associated with it.
Tell everyone I know that Apple spends weeks messing you around and does not actually provide any service.
Tell everyone I know that Apple has a great product let down by poor service processes.
What I do want to make very clear is that I do not hold you or [name] responsible. At least I am dealing with humans after the nonsense automated response I first received. However, someone in Apple somewhere must be able to make a decision. Whoever it is and wherever they are please pass on the following message - STOP MESSING ME AROUND! I deserve an iPad2 for the time you have taken out of my life. I can never get those hours back.

We have consumer laws in New Zealand. I know them well. I should never have let the store send me back to Apple as under our consumer laws it is the stores problem to solve.
You have let the original store off the hook? I think this is where I would spend all my focus. They need to activate it, not Apple.

How do I get follow-up on Service?

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