How do I get to a Customer Service Chat?

I see that all the chats seem to be sales no matter what route you take on the contact us page. They tell me that they do not have a chat, but I have chatted with Customer Care before.

Sales chat pops up first - I was trying to activate a phone and a sales chat popped up, and transferred me to a CS chat  once I explained the problem I was having.  It's a bit indirect, but I did get to a CS chat, eventually.

Similar Messages

  • How can I get anyone in Customer Services to respo...

    Copy of letter to Customer Services sent in July 2012 and again via email a month later:
    Dear Mr Spencer
    Your ref: *************
    Further to your letter regarding my complaint about the Broadband package taken out from my mother’s address, I am writing to respond as follows:
    The original conversation with a member of BT staff about the set up of a Broadband package at my mother’s property  took place in August 2011 – sometime around 17.08.11.
    It was during this exchange that the discussion took place about transferring the said Broadband package from my mother’s phone line to my flat (address above) when I returned to that address in March 2012.
    Because I knew at that time that we would only require the Broadband services at my mother's address during my residence there, I made it clear that I would require the service to be transferred when I returned to my own home address.
    My mother is 84 years old – does not know how to use the internet and since I moved out of her home in March, has not had a PC/laptop or any Internet-receiving equipment in her home.  We unplugged the Home Hub on the day I left and it has remained in the box ever since.  She does not require the internet now, and never will. 
    My mother and I have both been long-standing customers of BT with unblemished credit records with your company.  I am most disappointed that this situation has now escalated and as you can imagine, my mother is most distressed.
    I cannot accept the results of your findings based on the recordings of only one telephone conversation with your organisation about the original set up of the Broadband account.
    It is the unavoidable fact that I have had many telephone conversations across the last 10 months about both my account  and my mother’s.  Some of the calls with your Customer Services staff will not have been of the standard I would have thought your organisation will expect.

    Hi JulieG,
    Welcome to the forum.  I am sorry to read of the problems you and your mom have had with BT.  I would like the chance to sort this out for you.  I will need account details so that I can look into this properly.
    Please follow John46's advise and drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include the BT account details in question and the link to this thread.  Once I have these details I will investigate and am sure I can help.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • I purchased Season 5 of Dexter using the "pass" yesterday and itunes is downloading24 episodes (a double order).  How do i stop it? How do you talk to a customer service person?

    I purchased Season 5 of Dexter using a "pass" yesterday and today Itunes is downloading 24 episodes (a double order).  How do I stop it?
    Did I order twice by mistake?  How do I contact an itunes customer service person?

    If you ordered it in HD, then you get the SD version as well ( for viewing on ipod/iphone).
    You cannot stop it.  There is no phone number to call.
    You can click "Support" at the top if this page and click the link under "Contact Us" to contact them.
    You can look at your purchase history to see what you were billed for, but I would guess that you are seeing the HD and SD version as you should.

  • How can I actually talk to customer service?

    How can I actually talk to customer service?

    If you are having problems with Adobe Reader, why not just talk to us? Faster, easier and cheaper.

  • Does anyone know how to contact a responsible, responsive customer service rep?  Promises of resolution to my billing issues are never kept.  Return calls are never made.  I contacted Executive Relations and emailed 3 Verizon executives.  No reponse.  Any

    Does anyone know how to contact a responsible, responsive customer service rep?  Promises of resolution to my billing issues are never kept.  Return calls are never made.  I contacted Executive Relations and emailed 3 Verizon executives.  No reponse.  Any number, email  or help contacting a reponsive person is appreciated!  Thanks!

    http://www.BBB.org
    File a complaint they will call you.
    Good Luck

  • Anyone know how to contact anyone in Verizon headquarters?  Since I'm not getting anywhere with Customer Service

    I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014.  It involves an upgrade on one of our lines.  After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
    We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction.  But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
    We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s.  Within 24 hrs, the phone failed.  After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager.  The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon.  A CLAIM on a 24 hr old phone!!  A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store.  Within 2 weeks - issues began to occur with the replacement phone.  Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous.  If I billed Verizon for my time, perhaps the situation would have been resolved more quickly.  Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs.  We are talking at least 2x a month for the course of 5 1/2 months.  Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet. 
    Not once were we offered a new phone or replace the phone.  Not until today.  Replace the phone with the same phone that my daughter has grown to hate.  So basically a 3rd phone - same phone.  She is not interested in this phone any longer.  She dealt with this phone model for far too long.
    Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4.  So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost.  So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it.  Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits? 
    Every rep at the stores, every rep in tech support would provide a different reason for the issue.  Finally, tech support advised not to download apps.  WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS???  We are talking about a 20 yrs college student who attends school in another state.  Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store?  Once-ok  Twice-maybe  BUT for 5 months?
    She's not eligible for an upgrade.  She will be stuck with a phone that she had grown to hate.  And I with customer service which I've grown to hate. 
    Finally, The Edge.  Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge.  Each rep gave me 4 different information.  1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge.   2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter.  My son currently has an Iphone 5 and is eligible for the Edge early upgrade.  He would not have to return his Iphone 5 so my daughter could use it.  However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines.  3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1.  4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects. 
    After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone.  After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective.  She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade.  So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program.  Once again, we are the ones having to be inconvenienced and go thru all these steps.  Did I mention she is going to be studying abroad in Italy beginning Nov?  So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me.  Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition.  Do you see the irony in that? 
    I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon.  Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract.  No effort in customer retention what so ever.  That was a phone call on Thursday. 
    And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle.  I am not in the position to discuss hassle and time after 5 months of getting that with Verizon.  Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch.  It was my loyalty and satisfaction with Verizon that has kept me from switching all these years.  Something Verizon clearly does not appreciate. 
    So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers?  Where I am that I can trust what I'm being told?
    I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue. 
    On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service. 

    Jneklason wrote:
    ~snip~
    I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
    On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
    I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
    I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

  • How do I email Verizon Wirless customer service to get written record of conversations?

    Hello,
    I have spent multiple days, countless hours over the past several months on the phone with Customer Service to cancel Total Mobile Protection, and I am still getting charged. I have waited for an hour today in the middle of the day for a representative to arrive for the Live Chat feature. Is there any way to email customer service representatives? I need to comunicate with someone in WRITING about this because all the phone conversations I have had have not resulted in the Total Mobile Protection feature being cancelled, and I have no written proof because everything was over the phone. I feel very powerless and unheard, and I'm very disappointed to be treated this way after being such a loyal customer for all these years. Please - is there a way for me to communicate with customer service in writing and to stop the Mobile Protection charges once and for all, while being refunded for the past charges?
    Please let me know. Thank you.

        CustomerYW,
    I am so sorry to hear you are having this issue contacting us. I have sent you a PM requesting some information. Please reply to that message for further assistance.
    CandiceH_VZW
    Follow us on Twitter at @VZWSupport

  • Extreamly Unhappy How I was treated by Verizon Customer service supervisor

    My father recently passed away from lung CA back in August. I called Verizon in August about a week after he passed to find out if I can disconnect the service, at that time I asked the customer service rep if I can port the number to a google voice account, just in-case if someone we didnt call to let them know he passed ended up calling his phone this way it can be forwarded to my phone. I asked the rep if it was possible to do this with out paying an ETF. She said she spoke with her supervisor and that go ahead port the number and the following day she will check the account to see if it was ported and issue a credit. Well of course the invoice came and we did not get any credit. Which I understand sometimes, people forget to do something the next day or whatever the case may be. I called when I got the bill and the customer service rep understood the situation and said she will issue the credit. I asked her when will it post, she said as soon as we get off the phone you will be able to log in and see the credit. We got off the phone and figured that I did not need to look to see if the credit was on the account. The next day I log in and and see the credit didnt post. This is where my trouble started, the rep on the phone said its against company policy to issue credit for this matter. I told her that I understand what you are saying to me but I feel like I did my due diligence by calling prior to making the port and even the previous day. How many people do I need to call to make sure I am given the correct information. I feel that if I call someone that represents the company that they are providing me the correct information. All of a sudden now its company policy. That is fine with me, I asked to speak to her supervisor who was absolutely nasty, no remorse, no concern, not a care in the world, just very bad business. She told me her higher level supervisor will give me a call back and I told her I bet you that they wont and of course no one has called.I would love to write a letter to the company about her but its seems like its impossible to have someone at Verizon actually listen to the call back. After 10 years of being a customer and only calling customer service to upgrade my phone. I know exactly what I will be doing the next time my upgrade comes. Taking my $300 MRC bill somewhere else.

    UnhappyCustomer27
    Your best bet is to file a complaint with the BBB. Verizon, someone with a bit of authority, will be calling you for a resolution. I've resorted to calling the BBB for any services I use because frankly, customer service in every industry has become almost nonexistent.

  • Any one know how to reach a person at Customer service?

    Does anyone know how to reach an actual person at Verizon Wireless Customer Service?

    When you get the phone tree, press 4 for Other and then say Agent.

  • What does it take to get a VZW Customer Service Rep to call you back?? READY TO CANCEL SERVICE OF 4 LINES!

    Has anyone else had problems with VZW customer service? I have been lied to repeatedly and am on the verge of terminating my contracts. To begin, I sent my daughters, who are authorized users, into the store - which is 40 minutes from my house- to upgrade and renew 2 lines. I called Apple to upgrade initially, but my account has a corporate discount, so they were unable to upgrade my lines of service. I called the closest VZW store, again 40 minutes away, spoke with the sales associate DUSTIN. I told DUSTIN exactly what I wanted and advised that my daughters would be in to upgrade the lines.
      When my daughters arrived, there were 2 people in line ahead of them. As the other customers were taken care of and left, it became closing time. Another representative approached DUSTIN telling him he did not "need to do all that, just hurry and get them out". YES!!! The other rep told him to hurry and get the sale out of the store!!! WHO PAYS YOUR BILLS? WHO PROVIDES YOU WITH THAT PAYCHECK AND COMMISSION MONTHLY?? YES, we the customer do!!!
    Next, DUSTIN brought out a selection of cases, car chargers and screen protectors from the back of the store advising my daughter to "pick one", as he presented the selection of cases to her. She advised she did not want or need the cases or other items he was offering. He told her the case and screen protector "comes with it". HE LIED to her!! This is unethical and deceptive!! It was not until she arrived home, after being rushed out of the store, she noticed the additional charged for the case and screen protector - which was supposedly included.
    I called VZW *611 immediately. I spoke with a gentleman named CASEY who empathized with me and stated he would forward this information to his manager to have his manager contact me. I have waited for a return call and have not received one. If I do not hear back from VZW today, I am returning 2 lines of service, cancelling all 4 lines and taking my service to a carrier that will do what they promise and not unethically obtain sales from paying customers.
    The bonus to this story- my daughter is a minor! Not only did he manipulate and lie, but did so to a child!!! I have been a VZW customer for over a decade. When I cancel my service, everyone will know why. In addition, I talked my LARGE corporation into obtaining corporate accounts with VZW. I can assure you, that will also be revoked.
    Best Wishes

    Sadly, i've had a few unethical issues of my own and i'm an adult. I do think there was some responsiblity on the daughters' part to verify what they were paying for before leaving the store even though you made an honest attempt to have things laid out prior to their arrival. In regards to VZW's service, It has declined horribly over the past few years. I've been a customer since they were orignally a company called PrimeCo and I'm on the verge of switching providers myself. I had a defective phone that was replaced 6 times in one year..the store manager called me out the blue to apologize for the defective phones and offered me a free upgrade at no charge. He NEVER told me that he was extending my contract and treating it like a normal upgrade. I didn't find out until i went for my New Every Two purchase. I also received a letter stating they were discontinuing the New Every Two Program, but i still would be able to use my last upgrade on my next purchase. Of course when the renewal period came around, there was no such record of the offer and I got nothing. It's now time to renew my contract again and upgrade, but as before, there is absolutely no incentive for me doing so. I'm still going to pay the same as any new customer that walks through the door, still paying an activation fee, and i don't have unlimited everything like most other providers are currently offering. So please tell me again WHY i would want to renew my contract and purchase a new phone from Verizon when i can go elsewhere and get all types of perks???
    All in all, i truly sympathize with you and as of today, i'm looking to purchase a new phone this afternoon with another provider.

  • How do I private message the customer service rep on here?

    I go to the profile for the customer service rep but there is no way to send a private message..

    The information is in the Community Announcements space. How To: Direct Message

  • How can i get localecontext within customer validator?

    Hi,
    I want to localize my error message ,so I need to get entity attribute label
    within customer validator,I write code as follows( eo is entityImpl object eo=valCtx.getSource();)
    String attributeLable=eo.getStructureDef().findAttributeDef(tempAttrName).getUIHelper().getLabel();
    but getLabel need localeContext parameter,How can I get it or where can set it ?
    thanks very much
    lixz
    2006/12/5

    Hi,
    try this:
    DefLocaleContext dlc = new DefLocaleContext();
    String attributeLable=eo.getStructureDef().findAttributeDef(tempAttrName).getUIHelper().getLabel(dlc);

  • Getting frustrated with customer service

    I bought a Droid Eris when I renewed my contract at the end of last year.  Since then I have had to return my phone because of defects and am now on my third one.  This one is also causing serious problems when I am trying to text and answer calls (freezing, screen moving on its own, trackball not working).  I took it back and said that I am sick of having to replace it with the same model and I wanted a different one because, quite frankly, I don't believe I have gotten what I paid for with all the defects and frustrations I've experienced.  I need the features of the smartphone for one of my jobs, but I was told that I could only get a different model smartphone if I purchased a refurbished one at a "discounted" price, which didn't seem all that discounted to me at all.  I was then offered again, a new Droid Eris with the 90 day warranty.  Well, my luck, day 91 will come and then my phone will begin to malfunction before I can renew my contract in October.  According to both the store rep and the customer service rep at the 800 number, I would just have to deal with it or, they asked "do you have a back up phone?"  So, that's Verizon's quality care for their customers?  "Welcome to Verizon Wireless, we hope you brought a backup."  Verizon has really pushed me so far on this that I don't think I want to renew my contract.  That is the part that gets me.  If my phone DOES screw up and I have to deal with it until October which is the soonest I can renew my contract that is up in February.  Well, if I don't want to renew because of the lack of professional service, I will not have to "deal" till October, but until February or suffer the the expensive contract termination fee.  I would even take a refurbished smartphone, other than the Eris, if they didn't charge me an obscene amount for it.  I am extremely disappointed in Verizion.  My cousin, who was eligible for a new phone once, had a problem with her phone but just wanted it fixed.  Without question, she was upgraded free of charge to a better phone...and she didn't have a warranty, she didn't need to pay anything, she hadn't had to return a product several times that was known to be defective...they just gave it to her.  I don't understand why, when I clearly have grounds to be upset, they refuse to accommodate me with just another model phone.  Is there ANYONE else from Verizon I can contact who would be willing to work with me on this?   Anyone here have a similar problem?  I don't want to sound like a complainer but I've never had such a problem like this before and its completely aggrivating, especially when I have a project for a job that requires constant communication and they refuse to guarantee me a phone that will actually work.

    Oh, I so feel your pain! I have even gone as far as writing to the corporate office a month ago and have not heard anything back.  I am trying to email them again but now it is a bad the emails are being returned. Not thinking' they care about the old customers because of all the new customers coming from AT&T.
    Can someone please post an email address for NE Area corporate! Please!

  • How to pull call reports from Customer Service phones

    I have a building that has normal users and a group of customer service users and I would like to pull a report showing how many incoming and or outcgoing calls just from customer service.How would you recomend doing this?

    You need to specify what products and versions you are using.
    https://
    Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 8.6(1)

  • HT4910 Good Day. Please help me get an icloud customer service email address. I have forgotten my password and Apple ID. My iphone needs that password i order to function. It all started after updating my software to Ios7.

    Good Day
    Can anyone help me get icloud customer service help email address? I need to contact them to help me reset my password.
    I cant use my iPhone since upgrading to Ios7
    Thank you in advance
    Moagi.(RSA)
    <E-mail Edited by Host>

    It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it. No-one is goingto email you.
    Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

Maybe you are looking for