How do i get my hdmi to vga dongle to work

I can plug an hdmi monitor dotect into my mac no problem with the monitor detection. However, I went in the office and used the dongle I bought at the apple store and the vga projector was not detected even after shutting down, turning on mirroring etc.. what is wrong.. is the Dongle no good?

See:
iOS: Troubleshooting applications purchased from the App Store
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

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