How do I get tech support to follow up?

 After initial success with my new D7560, it started dropping magenta and yellow, often in mid-page. The ink levels were all high, and I tried the obvious, recommended fixes with no luck. I engaged chat support, performed diagnostics and print quality reports, using a lot of my ink with no cure and was told to reload the drivers, etc. Did this the next day with no luck (not surprising), so got another chat session. Went thru the diags, reports etc again (using more ink) and was told the hardware was defective and the printer would be replaced (but not the dwindling cartridges) and I should expect a phone call to arrange shipment. After 3 days and no call, I called phone support, and was passed thru 3 departments, spending 2 1/2 hours explaining the whole deal each time and using more ink. I could not stay on the phone any more and was told someone would call me in 1 hour. That was yesterday and there has been no call. I think the support people that I dealt with can only follow their script, but are not able to get this fixed. Why can't I email or fax an example of the the printed pages instead of describing it to someone on another continent? Don't they have computers? I am VERY frustrated for the first time in my experiences with HP.

I have nearly the same problem, except no Photo Black and or black dropout on photo paper--but cheap draft paper everything looks fine (PQR shows smeared black and no PB).   I put in an email to HP, so I guess I begin the wait game.  I know it's the print head, because Ive performed all possible diagnostics and replaced the pb cartridge.  why cant I just go to Office Max and buy another print head??
This is my second 7560; the first one failed completely in its first 2 weeks.  Maybe I should have bought a Canon.  

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