How do I re-print and return label

I called to have my defective device exchanged. Costumer service placed a new order for my phone and told me I need to print a shipping label and send back my current phone. I tried to print the return label and it didn't end up printing and now I dont have an option to print it anymore. How can I get a new label, I'm afraid they're going to charge me the full price if I somehow don't get a label or if it ends up shipping back late.

    jdawisha1031 We certainly understand not wanting to be charged for a device. Don't worry, our replacement devices are shipped with a prepaid return label. If you haven't received the replacement yet, wait for the device to arrive and a label will be inside the box. If you have received a replacement and there wasn't a label in the box, then we can mail you one. We will not charge you for the device as long as it is returned within a timely manner. Let us know if you have any other questions.
sheritah_vzw
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@VZWSupport

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        No worries, IssuesAllAround. Many people have done what you also did.
    If VerizonWireless.com/printlabel does not work, you can always contact us at 800.922.0204 and we can in turn send you a label. You have 150 days to send the phone back before we are not able to refund the account for the device.
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