How do I send my laptop for repair

Basically, it's broken and under warranty. I called and gave the appropriate info to the rep, they never sent me anything or got back to me. I call again and my free period for customer service has expired. It's pretty ridiculous that I have to pay for support, and especially considering it's going to just be a few minutes with another disinterested rep with an accent I can barely understand who gets angry every time i ask her to repeat herself more clearly. But that's besides the point. How do I get this thing fixed?

Hi! 
"Basically, it's broken and under warranty."
Is is broken plum into or just broken. That really tells me a lot. Sense you don't want to post your full model number found on the bottom of your laptop and you don't wish to share what's broken;  I suggest you look around a little on the forum.
You can start here.
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.
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