How do I stop my ipad from referencing an old apple id? My old ID was deleted by an Apple representative months ago. When I try to "update" my ipad it always references my old apple id which I no longer have a password for..help
How do I stop my ipad from referencing an old apple id? My old Apple ID was my old email address. I contacted Apple and it was deleted by an Apple representative months ago. Whenever I try to "update" my ipad (games etc.) it always references my "old apple id" which I no longer have a password for or have any access too..help
Problem is...I do NOT know the password for this "old" apple id. I haven't used this apple id in over 1 year and it "suddenly" started to show up. I can NOT update or down load any updates without knowing the old apple id's password either. I am getting help. I was able to contact tech support and they are in the process of helping me within an email reply to "reset" my password from that old Apple id, in the next 24 hours.
Thank you all for your help! I hope we are able to resolve this issue. Again, it is very odd that my "old" email or original Apple ID decided to appear after such a long span. I will keep you all posted as to how it was resolved when I hear back via an email.
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Okay, basically I had a Iphone 4S, but the glass cracked when I dropped it. I went to the Apple store, we changed my Apple ID, I can login, I can do almost everything on the Itunes website, but not from my phone. My Iphone, even though new, seems to think my old Apple ID is still current?
There is nothing on the website to even remotely indicate this old email address is even active - it is not part of my profile, yet my Iphone keep using this emails address???Go to Settings > iTunes and App Stores > Touch AppleID, sign out, and sign in with your AppleID.
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When I try to update an App I am getting my old email address (which no longer works) and when I put in its password it says password or username is wrong. but it does not give me an option to put in my new user name. How can I correct this.
What you are getting is the AppleID (AppleID can be an email adress) used at the time of the purchase of this app. It is an identifiant allowing Apple to link your purchase to your account.
If you want to manage associated email, you can go at https://appleid.apple.com but the AppleID could never be modified.
I do not know if in your case, it is just that you no longer use your old email address or that you actually a 2 AppleID. In any case, you will have to remember the password related to the account used for your purchase. If you don't, just use the link above to try to retreive your password. -
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I have tried to change my Apple ID and was successful but when I go to the App Store my Apple ID appears as the old one. I no longer have a password for it. Now I can't download anything. What do I do?
Your apps were purchased under the old ID, so they will have to be deleted and re-purchased/downloaded under your new one.
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I'm signed in to my account on my macbook air's apple store, but when I try to update any apps, it has a locked in apple store user which is not mine. I have no idea where this user came from, but I need to update my apps and get this user off my computer. The users email is locked, it is grey in colour and I can not get it off. I've tried my system settings and the app store, logging in does not change the fact that there is a strange email there. I need help, please! I don't know if this is a hack or what, I brought my computer into the shop to get some work done so it may be their account, I just need the account removed.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test. -
When I try to update my ipad to IOS6 I get and error 6 message. Any idea what that means and how to fix it? I tried updating via Itunes and also normal download.
What model iPad and what version of iOS is it currently running?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
Message was edited by: Texas Mac Man -
"unknown error" when I try to update my ipad
I get an "unknown error" when I try to update my ipad... no problem signing on at the website from a desktop, but can't update any programs or purchase any new ones in the apple store.
Go to Settings>Store >Apple ID, tap your ID and sign out. Then reboot the iPad, Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Then go back to Settings>Store>Sign in and sign in again and see if the apps will update. -
When I try to update my iPad 3 4g to iOS 5.1.1, i keep getting error trying to find software update, I've tried several things already, but nothing seems to work.
Perhaps, iTunes can't communicate with the Apple uodate servers. Temporarily disabling your firewall and antivirus software would help. Take a look at this.
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support -
My MacKeeper says iPhoto is out of date. When I try to update it, the App Store says I need IOS 10.9 or later. I have 10.7.5 and when I check for updates my Mac says the OS software is up to date. How do I solve this problem??
1. First step to solving the Problem: Trash MacKeeper. It's a pile of trash that does far more harm to your computer than good.
https://discussions.apple.com/docs/DOC-3691
2. What version of iPhoto do you have? (iPhoto Menu -> About iPhoto) -
App Store icon shows three updates, but the screen is blank when I try to update my ipad
App Store icon shows three updates, but the screen is blank when I try to update my ipad
Already covered in a discussion that has over 180 threads to it. Search before posting please or just simply look down the list of current topics. It's readily near the top.
https://discussions.apple.com/thread/5194126?tstart=0 -
I recently purchased a mac for my daughter. On transfering some songs to her machine from my computer, I was asked for authorisation which I provided.
Some songs however, although they play with no problems on my other two machines, on HER computer asked me to authorise the songs with an apple ID and Password that I no longer have and haven't used in about 5 years. The e-mail ID is closed down now, and I can't remember the password.
What do I do?All downloads from the store are tied to the account that downloaded them, so if those songs were bought by that old account then only that old account will be able to authorise them. If you can't remember the password but you know it's security info then you could try getting the password reset via this page : http://iforgot.apple.com - if you can then you can change the primary email address on it by logging into the account : http://appleid.apple.com
If you can't get the password reset that way then you could try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
Or maybe Apple : http://support.apple.com/kb/HT5699 -
I used to have duplicate apple ids and I thought they got merged into one. a few weeks ago the old one showed up in my Apps screen on my new iphone5 and is keeping me from updating all my apps and adding new ones. I can't reset the password for it because it doesn't exist anymore. Resetting my current apple ID has no effect on this old Apple ID and it continues to block my APPs application. Anybody out there have a solution? I have reset my phone more times than I can count to no avail.
App updates will always prompt with the Apple ID used to puchase those apps. You also CANNOT merge Apple IDs. What you can do:
1) Delete those apps purchased w/ your previous Apple ID asking to be updated and purchase/download it with your current Apple ID.
2) Contact Apple support to help you reset the password of your previous Apple ID then rename it with another email address of yours (active and shouldn't be another Apple ID) so you'll be able to do future app updates.
3) Leave those apps not updated and just continue w/ your current Apple ID for your purchases. -
How do i import my library from an external hard drive. Had to export it as had to reinstal windows due to a conflict between windows and i-tunes. Wen i try to import nothing happens despite selecting the file. Can you import from an i-phone to i-tunes?
What do you mean bye exported the library?
There is nothing to export or import.
The correct process to backup the iTunes library would be to copy the ENTIRE iTunes folder from the computer to the external drive. -
Why do I get a message that says "the required disk cannot be found"when I try to download the latest version for ipad?
Try this previous discussion:
https://discussions.apple.com/message/15951340#15951340
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