How do you get a rescue email without knowing your security questions
Hey, So I know this sounds pretty stupid at first, but let me explain a bit; I made my apple Id on my I Pod Touch, and it asked me to make security questions (in which I made two, this is where the "fun" begins), however it didn't ask me to make a rescue email as that was going to just be my E-mail account and the link to change the security passwords isn't appearing, and as such I now am stuck: with two security questions that I don't remember the answers too and I don't have the option to send the info I need to my e-mail account, If you can help me; that would be apreciated
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
Similar Messages
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I just don't know what to do...
You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98479) -
How can I correct my rescue email address for my security questions (when I am logged in with my Apple ID)?. This email address is currently showing a typo.
You won't be able to change your rescue email address until you can answer your questions, if you don't know the password for that email account and you can't get it reset then you will need to contact Support in the country where you and your iTunes account to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I can't get a rescue email to reset my security questions. I clicked the link but there's no massages in my inbox alternate email. Help please :(
You are checking your rescue email account - an alternate/secondary email address is a different setting/address on an iTunes account. If it's not in the spam nor inbox then you could try requesting it again, or contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
send an email to your rescue email to reset your security questions. i cant find it it is not showen
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If that option doesn't appear or work, only Apple itself can reset the questions.
(90916) -
You can edit or delete your rescue email address using the Apple ID website. To edit your rescue email address:
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions. (
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
My answer lose. I want reset security questions answerIf you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
HT5312 How do I use my rescue email to reset my security questions?
Ever since I got a new phone in December I haven't been able to make purchases on the App Store (free stuff I can get of course). Whenever I go to buy something it asks for the answers to my security questions. And for some reason all the answers I can think of are being declined.
I checked apple support and it said I can use my rescue email to reset the questions, but when I clicked on the link all it did was tell me why having a rescue email was so important.
How do I reset my security questions??Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
How do I change the RESCUE email address listed for my security questions to my Apple ID notification to change security questions? The current email for changing my security questions is no longer my email. And I forgot my security questions answers. What do I do?
iPad 2, iOS 7.1There is no need to post multiple versions of your question, the answers will be the same,
Please see your other thread.
https://discussions.apple.com/thread/6078685?tstart=0 -
HT5312 how can you get a rescue email sent .
cant seem to find link to send rescue email HELP!!!!
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95705) -
How do I get a rescue email without calling Apple??
I have no idea how to reset my security questions but I know I have to set up a rescue email...stupid me. I don't know how to do that either....help??
You probably have to call Apple, because your rescue email was not set up before you forgot the security questions. However, you may be able to do it over the Internet. See: http://support.apple.com/kb/HT5699
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I need help and I don't know what else to do.
If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to add one until you can answer your questions - when you can, then there are instructions on the page that you posted from on how to add one.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
Deleted rescue email address and forgotten security questions
Hi, I just recently changed my email address for my iTunes account. I tired to go onto my iPhone and I tried to buy a song, it wouldn't let me until I answered my security questions, which I forgot. I tired to send the security questions to my rescue email, but I deleted my rescue email about a year ago. I have no idea how to change my rescue email without having to type in my security questions. Does anyone know how I could change my rescue email without entering my security questions or will I need to call the apple support people? -.-
You need to call or otherwise contact them.
(95655) -
HT3529 how can I get a rescue email address ?
how can I get a rescue email address ?
Click here for information. If you can't do it through the method described in that article(it requires correctly answering two of the security questions), contact the iTunes Store staff via the link in the 'Additional Information' section.
(101081) -
HT5312 How can I get a rescue email sent?
I am trying to access my answers to my security questions by trying to send a rescue email. However, the option to send one is not available. What do I do to access my answers??
You will only have the reset link if you have a rescue email address on your account, if you don't have one (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
How to I get a "rescue email" because I forgot my safety questions
How to I get a "rescue email" because I forgot my safety questions
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96980)
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