How does the value for "Escalated incidents" in the KPI report work?

I've been running the standard KPI report in SCSM for our support groups and noticed that the value of "Number of incidents" in some cases are lower than the value for "Escalated incidents". How could this happen? Isn't "Number of
incidents" the total and "Escalated incidents" just an indication of how many of the total that have been escalated? Do I need to add them together to get the total?
It could be noted that we tick the check-box in the incident form manually without any connection to SLO.
Am I missing something? Any suggestions would be appreciated. :)
Best regards,

>If you can't deactivate ahead of time, you can contact Adobe Customer Care to help you.  But like I said, you can install on up to 2 devices.  I think if you try to install on a 3rd device, your other 2 get deactivated automatically.  So even if you have to format C, you'll still be able to get up and running pretty quickly.
Great, thank you.
>Perpetual License means "yours to use for as long as your operating system can run it."   CS6 is almost 3 years old and no longer being updated.  It is what it is.  Presently, 4 versions back from the currently available Creative Cloud version.
Too bad they went to a dumb subscription based model that doesn't allow you to purchase a full license outright.  I don't want to pay $30 a month,  I'd rather pay a lump sum and be done with it.

Similar Messages

  • How does the copy button work in safari for ipad (copy button under facebbok share button)?

    How does the copy button work in safari for ipad (copy button under facebbok share button)?

    On a website ...  
    Tap the Action icon bottom of that window. (white square with a right facing arrow) then tap Facebook.
    You should see the following depending on the what content the website can share.
    Copy / Mail / Message / Twitter / Print  / Bookmark

  • HT4914 How does the payment method work for iTunes Match?

    How does the payment method work with iTunes Match. For example, if you have a gift card, does it take it out of that. Or is there tax? What if you cancel your subscription in the middle of the year, does it take the money for that year or not? If someone could answer those questions it would be greatly apreciated. And if anyone has their own questions, feel free to ask. Thank you.

    Hi HLFrank,
    Welcome to Adobe Forum,
    You can opt for monthly payment in a yearly contract or pay at one go for an year.
    Please check the option at

  • For the iPod Classic, in settings, how does the volume limit work? After setting a limit, how to re-set to a new volume limit?

    For the iPod Classic, in settings, how does the volume limit work? After setting a limit, how to re-set to a new volume limit?

    This thread - with a quote from an LR4 Beta thread - says that all 6 central Basic controls in PV2012 (Exposure thru Blacks) are now image-adaptive, as were Recovery, Fill Light, and Clarity in previous versions:
    Whether they are suitable for creating a Timelapse sequence without significant flicker is entirely subjective and up to you - and of course, dependant on your specific images & how they change over time.  Sorry, not much advice beyond try PV2012, and revert back to PV2010 if you get too much flicker.

  • How does the Delta functionality works while updating Infocube from PA

    Hi Gurus
    How does the Delta functionality works when you send forecast to the Info cube from the Planning Area.
    As I have weekly based planning, every week we have to update the forecast into the Cube. If I update  every week into the Cube , then the values are going to append  in the Info cube.
    Shall I create ODS in between the Planning area  and the Info cube .
    Any other method ?
    Please Suggest.

    Hi Preetham,
    Data Extraction from planning area to infocube usually its supports for full update only, when u r going to load the data from planning area to cube ,it deletes the previous data and u vil get the fresh data, this is the best method performance wise,
    if u want to use the delta functionality u can go for planning area to Dso, Dso to cube, it vil supports the delta functionality, but it vil degrades the system performance,

  • How does the newest Iphone work with Ford Sync?

    How does the new Iphone work with Ford Sync? I was thinking of purchasing the 4s but may go elsewhere if there is a better phone for the equipment in my vehicle.

    That would be a NO.. I should have done my homework before I switched to IPhone because the Bluetooth just does not want to sync with my Ford Truck. Its such an inconvience. But I see from other posts that Ford isn't the only car experiencing problems. So Hopefully Apple fixes this problem QUICKLY!

  • How does the follwoing query work?

    Want to know how does the follwoign query work??
    For every row in flsp
    the subquery is going to get executed or is it just one time execution of the subquery??
    UPDATE flsp
    SET (DURATION, sdr, inr) =
    (SELECT SUM (tot_charges), SUM (tot_charges_sdr),
    SUM (tot_duration)
    FROM t
    WHERE t.sender_pmn = flsp.sender_pmn
    AND t.recipient_pmn = flsp.recipient_pmn
    AND t.imsi_min = flsp.imsi
    AND TRUNC (t.call_date) = TRUNC (flsp.call_date)
    AND t.call_type = flsp.call_type
    AND t.service_code = flsp.service_code
    GROUP BY sender_pmn,
    TRUNC (t.call_date),
    Edited by: user8731258 on Sep 27, 2010 2:54 AM

    user8731258 wrote:
    the global session table is going to hold data for one sessions where as the table flsp is going to hold data for the entire day.During a session there could be say 10 thousand records.Sounds like a bad idea.
    user8731258 wrote:
    ANd there are goign to aroung 100 such sessions.Continues to sound bad.
    user8731258 wrote:
    I have to update the flsp continually.Just got worse.
    user8731258 wrote:
    How do i make this fetch fast??This still makes no sense to me.
    Why are you moving all this data around and utilizing temporary tables instead of directly querying the underlying data on an 'as needed' basis?
    I think you have undertaken entirely the wrong technical approach to whatever business problem you are attempting to solve (though it's hard to say for sure as we still know little of what you've got going on).
    So back to step number one like i asked before.
    Can you explain (from the very beginning) WHY you are attempting this type of set up?

  • How does the trade in work?

    How does the trade in work. If you don't get your gift card until 4-6 weeks after you mail it. How do you apply it to the cost of the new phone?  If I go to a store that has it in stock will they give you the credit in the store?

        Hi Karen922!
    I can happily alleviate the confusion! If you visit a store and the iPhone 6 or 6 Plus is available you'll receive the trade in value during the transaction. If the device is purchased online,via the phone or if the store is out of stock, you'll receive the gift card in mail.
    Follow us on Twitter @VZWSupport

  • How does the return method work?

    how does the return method work?

    What do you mean by "return method"? Methods return a value (or void, but that's still a "value" of sorts).
    Returning a Value from a Method

  • How does the sync functionality work with large libraries on small devices?

    How does the sync functionality work with large libraries?
    Say I sync 100gb of photos with the new Photos app and turn on sync on a 16gb iphone. Will it fill the device up to 16gb? Can I tell it to limit to xgb so I leave room for music and apps? How does this work? Will it slow down my phone if its trying to sync 100gb across smaller devices?

    "Will the Apple TV now read directly from the Time Capsule?" ATV does not 'read' from the TC. It connects to the Mac and itunes library associated with the Mac. Of course the itunes program can 'point' to a library on the TC. You'll still need to have itunes open and the Mac powered on and not sleeping with the TC mounted to the Desktop to use ATV properly. So bottom line the use of TC just adds one more step to view files on the ATV.

  • How does the Convert Command Work Under the Catalogue Manager?

    How does the Convert Command Work Under the Catalogue Manager?

    My suggestion would be that you download the pdf version of the organizer help file:
    Start with page 57 for catalogs.
    I am sure you'll have a better understanding of backup/restore and converting when you understand what a catalog is.
    Please come back with your questions afterward .

  • How does the event structure work & ...

    How does the event structure work & and how to modify the case example if you want to change the name of the case? I haven't a look at the manual but nothing about event structure is mentioned.

    I know how it works.. =P

  • How does the notify() call work in Java?

    Can someone help me:
    How does the notify() call work in Java?

    Java's Thread Tutorial
    JavaWorld: Introduction to Java threads
    IBM: Introduction to Java threads
    Google: java+threads+tutorial

  • How does the Passbook application work? How am I able to import my plane ticket, concert ticket etc into Passbook?

    How does the Passbook application work? How am I able to import my plane ticket, concert ticket etc into Passbook?

    Try the following to fix the iTunes Can't Connect issue that you are having:
    Open Settings.
    Open General.
    Open Date & Time.
    Switch the Set Automatically setting to Off.
    Open Set Date & Time.
    Set the date to a year ahead.
    Go back to the Home screen and open Passbook.
    Tap the App Store button. The App Store should load.
    Go back to Date & Time and turn on Set Automatically.
    Thanks to:

  • How does the .accept() method work?

    I have checked the source code of the ServerSocket implementation that comes with the jdk.
    I tought I was going to find some type of loop. However I found nothing like that! so how does the accept method work.
    I mean when we call the .accept() method, the thread in which the socketServer is initialized gets stoped untill a new client connection is recieved! how is this actually managed?

    At a guess, the accept call that Java makes, relies on the OS system call through JNI. accept would then block until a new connection is present if you are using blocking.

Maybe you are looking for

  • How do I select a USB hub?

    The USB ports on my studio display went out yesterday during a series of power outages. Is the fix as simple as expanding one of the ports on the tower with a hub from Staples or ebay? Will the hub need external power? Are there any hubs out there th

  • Vendor No in FBL3N Report

    Hello all, I wanted to add vendor no in FBL3N report but Vendor no is not populating in the report. After that I have configured (GL AccountingGL AccountsLine Items--Define special fields for Line Item Display) : Table - BSEG, Field name : LIFNR; aft

  • Seeburger AS2 Adapter scenario ?

    Hi Frnds, I want See Burger ,AS2 Adapter end to end scenario with screen shots, If anybody know link or having end to end scenario pls share to me its too urgent. Regards, Ravi kumar

  • Old Black Macbook for a New Macbook Pro?

    about 5 or 6 months i got a black macbook and i have 3 years of warranty but the motherboard crashed on me out of the random so im just wondering can take my old black macbook for a new macbook pro and pay the difference? Message was edited by: ilove

  • How to i get the voice acctivation off my phone. she tells me everything i do.

    I dont know what button i pressed but now everything i do on my iphone I have a girl telling me and i dont know how to turn her off.