How does the value for "Escalated incidents" in the KPI report work?

Hello,
I've been running the standard KPI report in SCSM for our support groups and noticed that the value of "Number of incidents" in some cases are lower than the value for "Escalated incidents". How could this happen? Isn't "Number of
incidents" the total and "Escalated incidents" just an indication of how many of the total that have been escalated? Do I need to add them together to get the total?
It could be noted that we tick the check-box in the incident form manually without any connection to SLO.
Am I missing something? Any suggestions would be appreciated. :)
Best regards,
Marcus

>If you can't deactivate ahead of time, you can contact Adobe Customer Care to help you.  But like I said, you can install on up to 2 devices.  I think if you try to install on a 3rd device, your other 2 get deactivated automatically.  So even if you have to format C, you'll still be able to get up and running pretty quickly.
Great, thank you.
>Perpetual License means "yours to use for as long as your operating system can run it."   CS6 is almost 3 years old and no longer being updated.  It is what it is.  Presently, 4 versions back from the currently available Creative Cloud version.
Too bad they went to a dumb subscription based model that doesn't allow you to purchase a full license outright.  I don't want to pay $30 a month,  I'd rather pay a lump sum and be done with it.

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