How long should it take for my mountain lion to download? its been almost 12 hours, how long should it take for my mountain lion to download? its been almost 12 hours

how long should it take for my mountain lion to download? its been almost 12 hours, how long should it take for my mountain lion to download? its been almost 12 hours

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HT1339 My ipod is stuck at step 9 in this guide. Itunes told me to keep my ipod connected to itunes, and my Ipod shows the Apple logo as it should (though I can´t see any progress bar). Do anybody know how long step 9 takes. I have turned off my firewall

My ipod is stuck at step 9 in this guide. Itunes told me to keep my ipod connected to itunes, and my Ipod shows the Apple logo as it should (though I can´t see any progress bar). Do anybody know how long step 9 takes. I have turned off my firewall.
Please Help!

If it happens again and the reset (home + power buttons) doesn't work, just let the battery drain; you'll know when the screen shuts off. Charge it back up and it should be fine. Frankly, I'm surprised this worked for you. Usually I hear people with this problem say that holding both buttons doesn't work, and they have to do the battery drain.
If the issue is incurable next time, you have a one-year warranty from the date of purchase.

Problem description: My macbook pro since this afteon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click- EtreCheck

My computer
Problem description:
My macbook pro since this afternoon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click…
EtreCheck version: 2.1.8 (121)
Report generated 31 de março de 2015 18:29:15 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    16 GB RAM Upgradeable
        BANK 0/DIMM0
            8 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            8 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 250
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 512 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 0:25:47
Disk Information: ℹ️
    Hitachi HTS545032B9A302 disk0 : (320,07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 318.84 GB (47.94 GB free) - 51 errors
            Core Storage: disk0s2 319.21 GB Online
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [running]    com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Stickies    Application (/Applications/Stickies.app)
Internet Plug-ins: ℹ️
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
    npsf_cef: Version: sf 3.3.1.1 [Click for support]
    Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
    DivX HiQ
    DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    MacFUSE [Click for support]
    Perian [Click for support]
    Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 318.84 GB Disk used: 270.90 GB
    Destinations:
        Time Machine Backups [Local]
        Total size: 999.86 GB
        Total number of backups: 60
        Oldest backup: 2012-07-15 01:16:54 +0000
        Last backup: 2015-03-29 19:28:06 +0000
        Size of backup disk: Excellent
            Backup size 999.86 GB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ℹ️
        97%    rapportd
         3%    WindowServer
         1%    mds
         0%    fseventsd
         0%    distnoted
Top Processes by Memory: ℹ️
    155 MB    Safari
    120 MB    Finder
    86 MB    rapportd
    86 MB    WindowServer
    69 MB    mds_stores
Virtual Memory Information: ℹ️
    12.56 GB    Free RAM
    2.53 GB    Active RAM
    428 MB    Inactive RAM
    1.66 GB    Wired RAM
    1.04 GB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Mar 31, 2015, 06:00:15 PM    Self test - passed
    Mar 31, 2015, 01:13:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-131305_[redacted].crash
    Mar 31, 2015, 01:05:42 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-130542_[redacted].crash
    Mar 31, 2015, 12:24:33 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-122433_[redacted].crash
    Mar 30, 2015, 05:45:38 PM    /Library/Logs/DiagnosticReports/Skype_2015-03-30-174538_[redacted].cpu_resource .diag [Click for details]
    Mar 30, 2015, 01:52:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-03-30-135207_[redacted].crash
    Mar 29, 2015, 05:55:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-175505_[redacted].crash
    Mar 29, 2015, 01:06:38 PM    /Library/Logs/DiagnosticReports/VLC_2015-03-29-130638_[redacted].hang
    Mar 29, 2015, 01:02:47 PM    /Library/Logs/DiagnosticReports/VLC_2015-03-29-130247_[redacted].hang

Open Activity Monitor and kill this process - rapportd.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

I reset my apple ID password here on the website, but my computer isn't recognizing my new password. what should I do? I just need to update my adobe flash player but it keeps asking me for my password but won't take my new password I just updated.

Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
I reset my apple ID password here on the website, but my computer isn't recognizing my new password. what should I do? I just need to update my adobe flash player but it keeps asking me for my password but won't take my new password I just updated.

"If you've forgotten the Apple ID password how did you log in to make the last post?"
Exactly! The password I used to log on here and write my post I figured was the same Apple ID password I would use to reset my computer login password. But my computer isn't recognizing it as the correct password so it wont let me update my login password. I have 2 user accounts on my computer.
As far as the link you provided, I already looked to that for help earlier. It states:
Choose Apple menu > System Preferences, click Users & Groups, click the lock to unlock it, then provide an administrator name and password. Select a user, then click Reset Password.
I did these steps, but I don't remember my admin password. The question is: How do I reset my admin password so I can reset my log in password.
Is my admin password the same password I use to log onto this website to post questions? If so, like I said previously, I already reset that password and my computer isnt recognizing it.

HT1349 how can I change an email for authorization, the email address we used years back, is no longer a valid email address

how can I change an email for authorization, the email address we used years back, is no longer a valid email address

SfromW wrote: ... how can I change an email for authorization, the email address we used years back, is no longer a valid email address
How to change account here: http://support.apple.com/kb/PH1641
If you need more help, start here: http://www.apple.com/support/itunes/
SfromW wrote: ... we can't remember the password from the old email address (for authorization)...
Help Retrieving and changing passwords here: http://support.apple.com/kb/HT1911
If you need more help, from iTunes for Windows, click iTunes > iTunes Store > Support
SfromW wrote: ... apple should make it easier to transfer authorization authority....I would think anyways.
You might want to rethink your thoughts about making transferring authority easier. Making it too easy would certainly degrade your account's security. If you still believe it should be easier, you can send feedback directly to Apple via http://www.apple.com/feedback/itunesapp.html
You will not get a response, but you can be certain that the responsible Apple people will see your input for consideration in FaceTime product development.
As a new user, please understand that you are NOT directly addressing Apple here. For more info about Apple discussions, start here: http://discussions.apple.com/static/apple/tutorial/etiquette.html
Message was edited by: EZ Jim
Mac OSX 10.7.4

ITunes will no longer download. It says it has not been correctly localized for this language, and to run the English version. How do I do that?

My iTunes will no longer download.
All of a sudden I get the message "This version of iTunes has not been correctly localized for this language. Please run the English version".
How do I fix this and run the English version again? .

Start by trying to repair iTunes from the programs and features control panel.
Otherwise, for general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

HT5988 I downloaded Mavericks and now my WD Smartware that I use for Time Machine is no longer compatible with this OSX version? How do I make that unit compatible? olefromca

I downloaded Mavericks and now my WD Smartware that I use for Time Machine is no longer compatible with this OSX version? How do I make that unit compatible? olefromca

I agree entirely, been messing with this since the upgrade to Mavericks but I didn't find it quite as easy as uninstalling the WD smartware as it still operates when you plug the drive back in - I think it gets loaded onto the drive and runs from within (?). The advice from WD was that time machine was faulty and I should contact Apple...thanks guys!
Anyway, for the OP's benefit, this is what I found:
1. My problem was that time machine couldn't see any further back than before the Mavericks install, but if I opened up and interrogated the WD drive, the old backups were still there.
2. When TM started doing new backups, it overwrote the ones that it could see, not the oldest ones on the drive. This indicated to
me that the WD software had somehow partitioned off the old backups and excluded that part of the drive from being overwritten. Of course, as the drive was practically full, it meant that any new backups wouldn't fit in the available space.....
3. The only way I could find to resolve this was to use the disc utility to erase and repartition the external drive. This will obviously remove all of the old files and backups, but I was more concerned about keeping a current profile as backup rather than a load of stuff from months ago.
4. Anyway, what happens after the eraseure has completed is that you get the WD icon on the desktop, and you're invited to install the software - this means the software has now been deleted. Juts don't reinstall it, just let TM do it's backup and all is well.
Usual disclaimers and warnings about keeping another copy of your system etc. obviously apply, and I know this is a radical move to delete all your old data but it worked for me. I guess I didn't appreciate that you could use the external drive without the software that came with it and just followed the screen guide.
I'm also aware that if you don't want to use TM to do a complete restore and only want to find one old version of a document, this is difficult. However, you can then install the WD software and find the file but you'll then have to do this all again.....

HT201359 I purchased a audio book to listen to on my commute to work. It only works over wifi, that does me no good in the car and the book is hours long for audio. That will eat up my data. How can I get a refund?

I purchased a audio book to listen to on my commute to work. It only works over wifi, that does me no good in the car and the book is hours long for audio. That will eat up my data. How can I get a refund?

How are you trying to listen to it ? You shouldn't need to be online to listen to it, I don't for any of mine. If you've downloaded it directly on your iPad (or synced it from your computer) then it should be in the Music app (you will get an Audiobooks option under the More button in the Music app when you have audiobooks on it) - is that where you are trying to listen to it ?

While listening to a podcast on my iPhone I can e-mail the podcast ID. The email contains the url for the specific podcast. So you would assume that you could put that url into iTunes and it would take you to the podcast. This used to work but no longer.

While listening to a podcast on my iPhone I can e-mail the podcast ID to share it with someone else. The email contains the url for the specific podcast. So you would assume that you could put that url into iTunes and it would take you to the podcast. This used to work but no longer. Months ago when I would e-mail myself the url all I had to do was click on the link in the e-mail and it took me right to the specific podcast in iTunes. Now it only opens iTunes and I can't figure out how to find the specific one. What good is the e-mail tab on the iPhone if it doesn't connect you to the podcast you sent?

Same here. I just posted a question too.

I currently have OS X Snow Leopard and want to Update to OS X Lion, but it says that it is no longer available for purchase. Do I have to go straight to Mountain Lion?

I currently have OS X Snow Leopard and want to Update to OS X Lion, but it says that it is no longer available for purchase. Do I have to go straight to Mountain Lion?

If you need to purchase Lion call 1-800-692-7753 or 1-800-676-2775. Ask for a Sales Representative. They will check your Apple ID, and email you a code and instructions. The cost is $29.99 (as it was before) plus tax. It's a download.
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.

It's been saying "extracting... it may take a while" for 2 days. Is this normal? What should I do?

it's been saying "extracting... it may take a while" for 2 days. Is this normal? What should I do?

No, it's long past the point of no return. download again using anotehr browser/ method such as described here:
Direct Download Links for Adobe Software
Mylenium

I have marked some video cuts for removing, and want to activate them again and take away the marking (a red line over the thumbnails). How do I do that?

I have marked some video cuts for removing, and want to activate them again and take away the marking (a red line over the thumbnails). How do I do that?

In the middle tool bar, near the Reject Tool that you used to make the red marks, there should be an "Un-Mark" Tool. Select this tool and you can erase the red marks. It should look like an empty star.
YOu can select "View Rejected Only" to make sure you get them all.

My iPod will take for ever to load and app but then it just crashes what should I do?

My iPod will take for ever to load and app but then it just crashes what should I do?

See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

How do I use Firebug with a website I created? I want to see how long each thing takes to load on the page. The server is very slow.

I have created a website/blog with Wordpress. It appears to be on a slow server because it can't be opened or takes forever to open. A representative from Wordpress told me to download Firebug to find out how long each thing takes to load on the page. I downloaded Firebug but I can't figure out how to use it. Please advise.

OK. You've kind of skipped over the reason why you want to go back five hours, but my assumption would be that you've made changes to a Pages file that you want to revert.
There are two ways to tackle this. From Pages itself, open the current version of your document, and from the File menu, click Revert To, and Browse All Versions. You'll then be in the Time Machine interface for that file, and can browse back to the version you want.
Or, outside of Pages, you can select the file (or the folder it was originally in, if you've since deleted it) and enter Time Machine from the TM menu (it sounds like you've already tried this?)
best
Matt

Since subscribing to iTunes match my ipad2 no longer offers the AirPlay option on the volume bar within Music, rendering my bowers Wilkins speakers useless for both iTunes and spotify. Why is this and how can I fix it?

Since subscribing to iTunes match my ipad2 no longer offers the AirPlay option on the volume bar within Music, rendering my bowers Wilkins speakers useless for both iTunes and spotify. Why is this and how can I fix it?
Apple made no mention of this being an expected issue, so I can only assume it's unintentional. Otherwise I wouldn't have subscribed to Match in the first place!

How big is your library? I would recommend the following troubleshooting steps:
- Backup your library. Always a good idea before messing with things.
- Create a new library.   Refer to this article for details: http://support.apple.com/kb/HT1589. This won't delete your old library, you're just creating a new empty one. Also refer to this article to get back to your old library later.
- Add a few albums into this new library. Not everything, just a small sampling, as a test.
- Activate Match on this new library. You shouldn't have to re-pay, it should just say "Add Computer" or similar.
- At this point, Match should run again. With just a few albums it should complete in just a few minutes.
If iTunes doesn't crash at this point, then likely there's something about your original library that Match doesn't like - what that is I don't know, but at least you'll know it's not your PC.   If iTunes still crashes, then if could be a number of other things, but probably not your library.   My next suggestion (if you haven't already done this) is to uninstall / reinstall iTunes.   If that doesn't work, then my next ideas you won't like.

How long should it take for my mountain lion to download? its been almost 12 hours, how long should it take for my mountain lion to download? its been almost 12 hours

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