How to accept alphabets with IP IVR script

Hi All,
I was wondering if it is possible to accept alphabet inputs via IP IVR script on Version 8.0.
If it is possible, pleaes help me with steps on how can this be achieved.
My basic requirement is that
- Caller calls IVR
- Enters first name of the person to whom caller wants to speak, this will be done via touch pad on the phone
- Call gets connected to the person
This is possible in Alcatel systems, but i am not sure about Cisco systems.
Any help would be great.

The compatibility guide lists all of the languages for which there are system prompts:
IVR PromptsArabic, Cantonese (Hong Kong), Chiese (Mandarin), Czech, Danish, Dutch, English (AU, CA, GB, US), Finnsh, French (CA, FR), German, Hebrew (IL), Hunarian, Italian, Japanese, Korean, Malay, Mandarin (Taiwan), Norwgian, Polish, Portuguese (BR), Russian, Spanish (CO, ES, MX, US), Swedish, Thai, Turkish
Source:
https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
I see that Polish support is there; however, what I don't see is the country specific support for it, as we see for example Spanish supports: Columbia.
With that said, I tried to just enter into the Trigger: pl instead of pl_PL and it still played English for me.
I'm trying to get my hands on a folder listing of the Prompts/system/ folder to see what the language folder is called.
EDIT:
I found the Prompts folder on the ISO image of UCCX 9.0, and the polish language folder is certainly: pl_PL.
Prompts\system\G711_ULAW\pl_PL\User Dialog\name_dial.wav
Not too mention the file does play in Polish as near as I can tell. I have attached it here. This looks like a defect. You will need to open a TAC case, which you should be able to do right from this post. Just look in the upper right corner for a link/button to open a support case.
Post back the resolution for everyone else my friend. Thanks for bringing this up.
Anthony Holloway
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