How to buy on apple store US from a foreign country and have the Mac delivered in USA?
I want to buy a Mac on the apple store US website and have it delivered in NewYork.
how can I manage as I can't fill the case with a foreign address for the billing information and at the same you have to have the billing address fitting with the credit card information?!!
To use the online store, your payment must be from a USA source (eg. credit card from a US bank) and the billing address for the payment must also be in the USA. And of course, as you know, they will only ship to a USA address. That's the way it so so unless you can meet all the requirements, you cannot purchase online from the USA store.
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They will help you, and provide a solution.
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(66822) -
How Do I Help Apple US & Apple Europe Stop Warring With Each Other And Fix The Problem They Created?
PROBLEM
Apple will not replace, as promised, the iPhone 5 (A1429 GSM model) that they gave me in London, UK, with an iPhone 5 (A1429 CDMA model).
BACKGROUND
My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
The original phone was taken into the Apple Store Regent Street in London, England, UK on November 15, 2012. The reason for this visit was that my original phone's camera would not focus.
The Apple Store Regent Street verified there was a hardware problem but was unable to replace the part.
The Apple Store Regent Street had me call the US AppleCare. At first they denied support, but then a supervisor, name can be provided upon request, approved the replacement of my original phone with an iPhone 5 (A1429 GSM model) as a temporary solution until I got back in the US. And approved that the GSM model would be replaced with a CDMA model when I came back to the US. I will refer to the GSM model as the "replacement". They gave me the case number --------.
The Apple Store Regent Street gave me the replacement and took the original. The first replacement did not work for reasons I do not understand. They switched out the replacement several times until they got one that worked on the T-Mobile nano SIM card that I had purchased in England, UK. Please refer to the repair IDs below to track the progression of phones given to me at the Apple Store Regent Street:
Repair ID ----------- (Nov 15)
Repair ID ----------- (Nov 16)
Repair ID ----------- (Nov 16)
The following case number was either created in the UK or France between November 15 to November 24. Case number -----------
On November 19, 2012, I went to France and purchased an Orange nano SIM card. The phone would not activate like the first two repair IDs above.
On November 24, 2012, I went to the Apple Store Les Quatre Temps. The Genius told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. They had me call the AppleCare UK.
My issue was escalated to a tier 2 UK AppleCare agent. His contact information can be provided upon request. He gave me the case number -----------.
The UK tier 2 agent became upset when he heard that I was calling from France and that the France Apple Store or France AppleCare were not helping me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault.
The UK tier 2 agent said he was working with engineers to resolve my problem and would call me back the next day on November 25, 2012.
While at the Apple Store Les Quatre Temps, a Genius switched the phone given to from repair ID ----------- with a new one that worked with the French nano SIM card.
Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
By this point, I had spent between 12-14 hours in Apple Store or on the phone with an AppleCare representative.
Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
The Apple Store Regent Street did not process my refund. He, name can be provided upon request, told me that the AppleCare US did not do a good job reviewing my case, that they were incapable of getting to the bottom of it like they were, and instructed me to call AppleCare US and tell them to review this case number and this repair id. I asked if he read the notes from the AppleCare US Senior Advisor and he would not confirm nor deny. When I offered to give him the case number he accepted but it seemed like would do no good. Our call was disconnected. When I tried calling back the stores automated system was turned on and I could not get back through.
Now I have the full retail price of an iPhone 5 64GB black CDMA on my credit card and Apple will not process the refund as they said they would.
I've, at this point, spent between 14-16 hours at Apple Stores or on the phone with AppleCare representatives, and still do not have the problem resolved.
SOLUTION
AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
DESIRED OUTCOMES
I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
Apple covers the cost of the solution because I did not create the problem.
Apple resolves their internal issue without costing me more time, energy, or money.
This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
Does anyone have recommendations for me?
Thank you!
<Edited by Host>Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple? -
I purchase an expensive application and is not in my computer. I need some help to see why its not in my computer and the bill of my credit card show that I have payed for it.
Welcome to the Apple Community.
Have you tried redownloading it from the Mac App Store. -
Can apple store help me to send back the old pass code, then I can change to a new one for safety!
Thanks!Hello KKchristks,
It sounds like you need to reset your Restrictions passcode. According to the following article, you will need to restore your iPhone as a new device:
iOS: Understanding Restrictions (parental controls)
http://support.apple.com/kb/ht4213
If you lose or forget your Restrictions passcode, you will need to perform a factory restore to remove it.
If you are not referring to a Restictions passcode, would you elaborate on the passcode you are attempting to reset?
Thank you for using Apple Support Communities.
Regards,
Sterling -
I have a macbook air and a time capsule. I want to store my music on the time capsule without having to transfer the files to my computer to link them to itunes. Is this possible?
ThanksYes, but before going into details, it is not a good idea. You should always have a backup drive and the Time Capsule (TC) serves as that. If you place all your iTunes files only on the TC, when the TC drive fails (as it definitely will someday) all your files will be lost because you don't have a backup.* The solution is to buy yet another external hard drive either as a backup drive or a storage drive. I believe these can be attached to a TC but I don't have one so I don't know the details.
Options for remote iTunes storage> One is to put only some media on the external. Not such a good idea and tricky to manage, but some want music on their comptuer and bulky movies on an external. Another option is to keep only media on the external and your library files on the internal. No real advantage unless you have a family with shared media but individual iTunes libraries, plus it can be tricky to do future moves. The best solution is to move your whole iTunes library to the external. Drag the whole iTunes folder to the external. Start iTunes with the option key held down and guide it to the library.itl file (the library file) in the folder on the external. Note, the external drive will always have to be attached before starting iTunes or iTunes will revert to putting a library on your internal drive. If you forget, quit iTunes and re-do the option key start.
*Don't rely upon being able to redownload from Apple. It's a convenience, not a backup. Some things can't be redownloaded, and all Apple stores is media, not individaual library files which is what you see when you open iTunes. -
I am looking for some help with the app store. I recently purchased an app (aperture) in the app store and subsequently apple refunded the purchase price. However, the downside of this is that aperture no longer appears as a "purchased" app within my app store account. Accordingly, i don't believe i will get updates as the software is updated periodically. Apple has instructed me to delete all my aperture files, reboot and then revisit the app store to re-download and it should let me pay for the app and redownload just as if i had never had the app before. However, when i go to purchase aperture, i get a warning that it has already been purchased and that i can re-download for free. That sounds great but again it won't appear in the "purchased" list in the app store b/c of the original refund from apple. I never thought i would have this much trouble trying to pay someone for a product!
Questions:
Is the app store looking to my hard drive for traces of aperture to determine whether it has been purchased or is it looking at some kind of purchase history within the app store?
Is there anyway to wipe my hard drive clean of aperture files or wipe clean my app store purchase history so that i can start over?
If none of this is possible, does anyone have a possible solution?
If i were to redownload aperture (currently for free since it won't let me pay) when a subsequent update comes out (say it goes from version 3.2.2 to 3.2.3) can i then elect to buy aperture, pay the fee and will it appear as a purchased app and allow me to get upgrades going forward? Would any data be compromised with this?
Many thanks for your help!Questions:
Is the app store looking to my hard drive for traces of aperture to determine whether it has been purchased or is it looking at some kind of purchase history within the app store?
Is there anyway to wipe my hard drive clean of aperture files or wipe clean my app store purchase history so that i can start over?
If none of this is possible, does anyone have a possible solution?
If i were to redownload aperture (currently for free since it won't let me pay) when a subsequent update comes out (say it goes from version 3.2.2 to 3.2.3) can i then elect to buy aperture, pay the fee and will it appear as a purchased app and allow me to get upgrades going forward? Would any data be compromised with this?
1. Do you have a backup connected to your Mac that contains the app? If so, yes the MAS can detect that and believes that the app is installed.
2. If the app no longer appears in the purchase history on the Purchased pane in the MAS, then it would seem that Apple has taken care of that.
4. Updates, such as you describe are free. Upgrades are not. An upgrade is a new paid version of the app, such as v 3.0 to v 4.0. -
How confgure applet to use latest jre from its own family and not the next
Hi!
I have configured oracle forms for using latest 1.4.2 sun jre. The problem is, that dynamic versioning uses the latest installed sun jre. This is in my case 1.5.0_02. But I have installed several 1.4.2 versions too. How can I restrict dynamic versioning to 1.4.2 family?
Actual configuration:
jpi_classid=clsid:8AD9C840-044E-11D1-B3E9-00805F499D93
jpi_codebase=https://java.sun.com/products/plugin/autodl/jinstall-1_4_2-windows-i586.cab#Version=1,4,2,5
jpi_mimetype=application/x-java-applet;version=1.4.2
regard
Torsten KleiberI also have this problem - and I am looking to use a CLSID that runs the latest version of 1.4.2 but does NOT run 1.5, even if it is installed.
Alternatively, I investigated writing a javascript to get the JRE version installed on the client machine, but this requires an Active X object and is only available for Windows systems.
var javaVersion;
var shell;
try
shell = new ActiveXObject("WScript.Shell");
if (shell != null)
try
javaVersion = shell.regRead("HKEY_LOCAL_MACHINE\\Software\\JavaSoft\\Java Runtime Environment\\CurrentVersion");
You could see if 1.5 is installed and then either not load java and request user download 1.4.2, or use the "dynamic CLSID" clsid:8AD9C840-044E-11D1-B3E9-00805F499D93 in the case where 1.5 is not installed and you will get the latest version of 1.4.2
The CLSID would be the simplest solution - have Sun thought of this and are not telling!!? -
sir how many unlocked iphones 4S can i buy at apple store at a time ?? Sir And Also can i sell if i don't like it....
The online Apple Store has a limit of two iPhone 4S units per purchaser. I would suspect that the physical Apple Stores have the same limit. But as Tim said, you need to call the Apple Store from which you would like to purchase and ask, though again, they almost certainly will not have any in stock.
Regards. -
I want to talk to someone from a local Apple store to be able to buy an apple macbook pro from a store and want to know if in stock before I make a long journey in. How do I do that? It seems Apple is very unfriendly? please help
Just look up the store you want to go to and give them a call
http://www.apple.com/uk/retail/
Also, looking at the Dispatch & Deliver section - http://store.apple.com/uk/help/shipping_delivery
it looks like UK stores simply do not offer the option of ordering online and picking up at your local store.
Note that in the US web site, the equivalent page has a Personal Pickup section, which simply appears to not be an option in the UK? -
I'd like to buy an iPhone 4S in France directly from the Apple Store, not from the operators. But, I will go back to my country, Thailand. So, I'm wondering to know that there is an INTERNATIONAL warranty for iPhone, and is it valid in Thailand (warranty). Would it be able to be claimed at the iStudio in Thailand?
There is NO International Warranty for the iPhone. Your best bet is to purchase one in Thailand. If you purchase a phone in France, you will NOT get warranty service on it in Thailand and will have to return it to France (or any EU country) for warranty service.
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How i can change suisse apple store language from german to french?
how i can change suisse apple store language from german to french?
When I visit the Swiss Apple Store online, it is in French;
http://store.apple.com/ch-fr
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