How to capture warranty information in CRM

Question

Dear all,
How can we enter product warranty information in CRM system. We don't have equipment master data in ECC.
we need to enter warranty information in CRM and we need to link it with the relevant Product in the ECC system.
we want system to show / determine this warranty information at the time of service order or complaint creation.
when creating subsequent Return Order or Credit memo in ECC we need to capture this warranty information for the Reporting purpose.
What is the standard SAP solution for this requirement, and what configuration need to be done to achieve this.
Please educate me in the above scenario. Your help and suggestions will be highly appreciated.
Best regards
Raghu ram

Answer 1

Hi,
This can not be done using script logic.
This can also not be done using stored procedure, as this data is not stored in the <<Appset>> DB database table.
You can only get these information, in the data Audit logs, if it is enabled (will slow down the performance abruptly).
And, these data audit logs are not in <<Appset>> DB database, its in <<AppsetExtra>> DB database.
But this is logged only after the data is sent. So it is upto you to create a stored procedure to get these values and utilize it accordingly.
Or you can create a custom stored procedure to be invoked directly from excel when they are sending the data. The disadvantage here is, the procedure will be called only if the data is sent from that particular sheet.
Hope this helps.
Karthik AJ