How to complain about an app?

Question

I recently got a new iphone and downloaded an app called mysecretfolder by Red Knight interactive. Its an application that allows you to hide pictures and videos with an extra securtity layer. They claim that your pictures are locally stored in your phone. However when I downloaded the app on my new iphone the pictures stored in my old iphone appeared. To make myself clear I DID NOT do a restore, I simply downloaded the app again and the pictures from my old phone appeared. Meaning that they have stored and backed up my pictures thorugh the internet (network connection which they require to use the app claiming it is just for location services and safari browsing. I've looked through the app store and don't know where to submit my complaint.

Answer 1

Dear Customer,
We take your issue very seriously, as we have over a million happy customers of My Secret Folder, the original and best secure App.
To alleviate any concerns you may have I will answer you as clearly as possible.
1) Let me assure you that My Secret Folder App NEVER uploads or sends any information, data or photos to anywhere else other than in the following situations:-
a)A break-in report sent to your email address (if you set this up, it will send a break-in attempt photo and GPS co-ordinates to your email address)
b) if you choose to share a photo from inside the App via Facebook, Twitter or email.
c) If you browse the internet inside the App, the App will download content for the web page you are viewing.
2) Although we do not specifically support the "restore" feature of your photos in the App. If you have your Apps set to backup to the iCloud (in general), and then subsequently re download the App, then any content (saved data) that is in the App WHEN Apple iCloud backed it up MAY be restored to that App. This would be true for all Apps that are backed up. Red Knight is not responsible for any content that Apple iCloud backs up and subsequently restores to your device.
If you want to guarantee that iCloud does not backup any content to its server, remove the content from My Secret Folder before your scheduled or manual backup, or simply remove the App from your iCloud backup list in settings.
TO CLARIFY - EVEN IF APPLE iCLOUD RESTORES PHOTO CONTENT TO YOUR DEVICE, NO PHOTOS WILL EVER BE SENT TO ANYWHERE ELSE OR AN ONLINE SERVER. APPLE iCLOUD IS MANAGED BY APPLE.
PLEASE DOUBLE CHECK THAT:-
1) You are indeed discussing the correct "My Secret Folder" App, as there are over a dozen such Apps on the store
2) Ensure you are not misunderstanding that you are seeing the "camera roll" on your new phone that will of course contain all of your old photos, especially if you have logged into apple iCloud. This would re-instate all of your old content that you have regularly backed up, particularly if using Photo Stream.  This feature is not associated with My Secret Folder and is controlled by Apple iCloud and its backup settings.
3) Double check you did not at any point simply allow iCloud to reinstall your Apps including their content
If you are in any doubt about what the App is sending and receiving, you can:-
1)Disable any network connection and see that the App functions completely fine with no connection
2) Connect the device to the internet using a Wifi connection and monitor the connection using some connection software (Wire Shark) to confirm that no information is sent to or from the device for this App.
You could check this by installing the app from the app store on a new device and turning off your network connection, launch the app and you will see no content will appear.
To confirm, all content stored in the App is stored locally on your device and NEVER online or on any servers
I hope this has clarified how My Secret Folder works and any concerns are addressed.
Please feel free to ask any more questions.