How to complain about an unethical BT cold call?

How can a BT representative have the right  to cold call my 81 year old mum and sell her a broadband package when she doesn't have a computer & doesn't even know what the internet is? 
Where is the moral code?
My attempts at sorting it all out have been met with abject incompetence
Why doesn't anyone at BT take responsibility?
Who do I contact to get some sense & some proper accurate action?

Hello johneh27, I think this is an appalling situation, if you don't get anywhere with it you should contact the forum mods at the link  below you will need her account number.
http://bt.custhelp.com/app/contact_email/c/4951

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